General info

What is City Pop?
Where are the City Pop located?
Who is City Pop for?
For how long can I stay in a City Pop?
How big are the Pops?
Is smoking in the Pops permitted?
Are pets inside the Pops allowed?
Are the Pops wheelchair accessible?
Is it possible to visit a Pop before booking?

Comforts

Which comforts are included in City Pop?
Which are the on-demand comforts?
How do I book for a comfort?
Is a cleaning service included?
Do the Pops have Wi-Fi access?
Is there parking available?
How does the laundry comfort work?

Booking

How do I book my Pop?
Can I modify or cancel my reservation?
Is it possible to extend my stay in the same Pop?
At what time is the check-in?
How do I check-in?
At what time is check-out?
How do I check-out?
How do I register an additional guest?
Additional guest: what is included?

The App

What is the City Pop App for? Do I need the App for my stay?
I’ve lost my phone or my phone is out of battery. How do I enter the Pop?

Payment & Conditions

How do I pay my booking?
Which kind of payment methods can I use to pay?
How does the first payment work?
After the first prepayment which confirmed my booking, how will I pay the next weeks of my stay?
What is the deposit of 200CHF for?
When will I get the deposit refund?
I want to change my payment method: how can I do it?
Where do I find the hiystorical of my payments?

Registration & Mail

How do I receive my mail?
Will I receive a confirmation of my stay for administrative procedures?
Will my additional guest also receive mail and the confirmation of stay?

Registration & Mail

How do I receive my mail?
Will I receive a confirmation of my stay for administrative procedures?
Will my additional guest also receive mail and the confirmation of stay?

General info

What is City Pop?
Where are the City Pop located?
Who is City Pop for?
For how long can I stay in a City Pop?
How big are the Pops?
Is smoking in the Pops permitted?
Are pets inside the Pops allowed?
Are the Pops wheelchair accessible?
Is it possible to visit a Pop before booking?

Booking

How do I book my Pop?
Can I modify or cancel my reservation?
Is it possible to extend my stay in the same Pop?
At what time is the check-in?
How do I check-in?
At what time is check-out?
How do I check-out?
How do I register an additional guest?
Additional guest: what is included?

The App

What is the City Pop App for? Do I need the App for my stay?
I’ve lost my phone or my phone is out of battery. How do I enter the Pop?

Comforts

Which comforts are included in City Pop?
Which are the on-demand comforts?
How do I book for a comfort?
Is a cleaning service included?
Do the Pops have Wi-Fi access?
Is there parking available?
How does the laundry comfort work?

Payment & Conditions

How do I pay my booking?
Which kind of payment methods can I use to pay?
How does the first payment work?
After the first prepayment which confirmed my booking, how will I pay the next weeks of my stay?
What is the deposit of 200CHF for?
When will I get the deposit refund?
I want to change my payment method: how can I do it?
Where do I find the hiystorical of my payments?