General Info

What is City Pop?
City Pop is a smart living concept made of competitively priced and flexible serviced apartments, with an extensive range of on-demand services, all manageable through the City Pop App.
Where are the City Pop located?
You can find us in Zurich and Lugano, but soon you’ll find us also all over Europe. Check in the City Pop App when our next City Pop locations will be opening!
Who is City Pop for?
City Pop is the perfect solution for smart people like you. From international entrepreneurs, self-employed professionals, students to free movers in general. But also for people who are searching for practical, competitively priced, fully served and flexible apartments, whether for work, study or lifestyle reasons.
For how long can I stay in a City Pop?
The minimum period is 4 weeks, the maximum 52 weeks; As we are pretty sure you will stay longer, a new booking is always possible depending on our Pops’ availability.
How big are the Pops?
The Pops’ average size is between 21 and 60 m2, depending on the type and layout of the rooms. In this way City Pop satisfies the needs of both the shorter and longer stays.
Is smoking in the Pops permitted?
No, it’s not permitted. Due to the frequent turnover of guests, we prefer to leave the smoke outside our Pops for hygienic and cleaning reasons.
Are pets inside the Pops allowed?
No. Despite our love for animals, they are not allowed in our Pops. This due to the same reasons why it is not allowed to smoke inside: hygiene, frequent turnover and allergies.
Are the Pops wheelchair accessible?
Yes, City Pop’s buildings provide Pops specifically designed for people with limited mobility through ramps and easy access to spaces.

Comforts

Which comforts are included in City Pop?
We power our Pops with a wide range of comforts: Utilities Expenses included, a fast and private Wi-Fi, Smart TV, Total-Risk Insurance, a fully furnished kitchen with a complete kitchen inventory, a queen-size bed with luxury mattress, bed sheets and pillows. Moreover, you’ll get your breakfast every morning.
Which are the on-demand comforts?
We power our Pops with a wide range of on-demand comforts: cleaning service, parking, laundry, basement, car and bike sharing and food delivery. Benefit of the comfort you need, when you need it.
How do I book for a comfort?
Everything you might need is bookable through our City Pop App, go to the apposite section to discover them and customize your experience.
How often does my Pop get cleaned?
Cleaning services are on-demand, this means you can decide how often your Pop will be cleaned. For any particular indication (i.e. allergies) please contact us.
How do I receive my mail?
Each Pop has its private mailbox near the main entrance.
Do the Pops have Wi-Fi access?
Wi-Fi is like air and we take this very seriously at City Pop. We make sure you have a private and super fast Wi-Fi connection – free of charge of course.
Is there parking available?
Yes. All our buildings offer parking spaces. Also this service can be booked through the App.

Booking

How do I book my Pop?
Through the City Pop App: this way you will have immediate access to all the services in order to make your experience at City Pop unforgettable!
Can I modify or cancel my reservation?
A cancellation is a priori not possible after your booking, but for any inquiries feel free to contact us, and we will do our best to find a solution.
Is it possible to extend my stay in the same Pop?
Sure, if your Pop is available you can extend your stay through the App. If your Pop shouldn’t be available, you can book a new Pop…with a little bit of luck you’ll find one.
At what time is the check-in?
Check-in is always on Thursday, starting from 5 pm to 8 pm you can have direct access to your City Pop Apartment. Everything is designed for a quick and self check-in through few simple steps in the App.
How do I check-in?
You just need to have the App installed on your device: the first access must be done with it. In fact, both the main door and your apartment door will be opened with our App. Then, the only thing you have to do is to follow few quick steps in the App where you will confirm whether your flat is exactly as it should be. You have 24 hours to carry out the check, at the end of this period your flat will be marked as in order and it will not be possible to report non-conformities. Don’t forget to keep the push notifications active on your phone to make this step easier.
How do I check-out?
You will check-out autonomously by following few quick steps in the App, you will just have to leave your Pop Corner, mailbox keys and badge in your Pop. You will receive all the necessary information via the App. Don’t forget to keep the push notifications active on your phone to make this step easier.
At what time is check-out?
On Thursday within 10 am you are asked to leave the apartment and take off all your personal belongings, so that we can prepare it for the next guest. If you need a temporary storage for your luggage / items, you can temporarily rent a storage box through the City Pop App.

Our App

What is the City Pop App for? Do I need the App for my stay?
The City Pop App is the heart of your unforgettable experience with us. You can manage your entire stay at City Pop, including all the booking phase (from creation, management and payment of your stay). With the App you’ll safely access both the building and your Pop. But most of all, with the App you’ll be able to discover and benefit from all the available on-demand comforts.
I’ve lost my phone or my phone is out of battery. How do I enter the Pop?
We have a 24/7 emergency number in case of any inquiries.
There is also the possibility of having one or more physical badges in addition to the opening with your smartphone, contact us for more information.

Payment & Conditions

Do I need to pay online for my booking?
Yes, in this way the payment standard is integrated into the City Pop App.
This allows you to manage and control all your activities from one device.
What kind of credit cards does City Pop accept?
Mastercard, Visa and American Express.
Do I have to pay a security deposit or caution?
Yes, worth 200.- CHF. While for your stay we will ask you only for a prepayment of up to 8 weeks.
Will I receive a confirmation of my stay for administrative procedures?
Yes, during the on-boarding you will be provided with an authentic confirmation declaring your stay.
After the first prepayment which confirmed my booking, how will I pay the next weeks of my stay?
The payment is automatically charged to your credit card every 4 weeks.
I want to change my payment method: how can I do it?
You can change the credentials of your credit card in the City Pop App under the apposite section or contact us for further information.
When will I get the deposit refund?
If after your check-out nothing in your Pop is damaged or missing, we will refund you the deposit of CHF 200.- within 30 days from your check-out.