How do I book my Pop?
The Pops are bookable exclusively through our app: in the search section, choose the city and the booking period, as a result you will see all our availabilities for your selection. In case all our Pops are taken for the time frame inserted, you will see a note on the upper right corner indicating the first date available, making it easier for you to plan your stay accordingly.
Can I modify or cancel my reservation?
A cancellation is a priori not possible after your booking, but for any inquiries feel free to contact us, and we will do our best to find a solution.
Is it possible to extend my stay in the same Pop?
Sure, if your Pop is available, you can extend your stay through the App: go in the booking section under your profile, choose the booking you want to extend and don't wait for it! Given we are facing high demand and sometimes the waiting time can be up to different months, we always encourage our guests to extend asap the need arises. If your Pop shouldn’t be available, you can book a new Pop.
At what time is the check-in?
Check-in is always on Thursday. Starting from 5 pm to 8 pm you can have direct access to your Pop. Some days before your check-in you will receive all needed information. Everything is designed for a quick and self check-in through few simple steps in the App.
How do I check-in?
Very simple! You will self check-in through few simple steps using the digital key in your App to open the doors. You will be guided step by step in the App. Then, the only thing you have to do is to follow the process in the App to confirm whether your flat is exactly as it should be. You have 24 hours to carry out the checks, at the end of this period your flat will be marked as "in order" and it will not be possible to report non-conformities. Don’t forget to keep the push notifications active on your phone to make this step easier.
At what time is check-out?
Within 10 AM of the day of your check-out you are asked to leave the apartment and take off all your personal belongings, so that we can prepare it for the next guest. Some days before your check-out you will receive through the App the guidelines to prepare the check-out.
How do I check-out?
You will check-out autonomously by following few quick steps in the App, you will just have to leave the Food corner badge, mailbox key and eventual key card in your Pop. Some days before your check-out you will receive through the App the guidelines to prepare the check-out. Don’t forget to keep the push notifications active on your phone to make this step easier.
How do I register an additional guest?
You can register an additional guest during the booking phase, after making a booking or when your booking is on-going. In case you want to add it after you did the booking or during your stay, go in the apposite section in the App. Adding an additional guest is only necessary if he/she lives permanently with you. Visits are not needed to be reported.
Additional guest: what is included?
Since the price of the Pop doesn't change depending on the number of people who are living in it, if you're checking in with an additional guest, the Pop remains equipped as its standard. Additional items can be always be requested on demand with an extra charge, just drop us a message and we will be happy to fullfill your requests.