City Pop is a smart-living concept offering two flexible accommodation solutions.
City Pop provides fully furnished and competitively priced serviced apartments for medium to long-term stays, managed entirely through the City Pop App — from booking and check-in to accessing the apartment, the building, and all on-demand services.
City Pop 2Night offers high-quality, well-designed rooms focused on comfort and convenience for stays of just a few nights, maintaining the same design standards and attention to detail while being tailored for quick and easy experiences.
City Pop combines the practicality of flexible living with the comfort of modern, thoughtfully designed spaces, with locations across Italy, Switzerland, Germany, and the Czech Republic — and a rapidly expanding network.
City Pop is currently present in several European cities. In Switzerland, the concept is available in Zurich, Basel, Bern, Lausanne, Lugano, Geneva, Baden, and Aesch . In Italy, City Pop is active in Milan . In Germany, you can find City Pop in Frankfurt, Berlin, and Essen . In the Czech Republic, City Pop is located in Prague .
The network is growing quickly, with new locations regularly added across Europe.
City Pop is designed for people looking for a flexible, comfortable, and modern way of living. It suits professionals relocating for work, students, interns, digital nomads, and anyone who needs a ready-to-live apartment for a medium to long stay.
City Pop 2Night is ideal for travellers who want a high-quality short-stay experience — whether for business trips, city breaks, events, or quick visits — with well-designed rooms and maximum convenience.
The minimum period is 4 weeks and the maximum 52 weeks. As we’re pretty sure you will stay longer, you may extend your booking through the app if your Pop is still available (you can extend a few months prior to the deadline or the sooner the better, as our apartments are highly popular), or you can make a new booking depending on our Pops’ availability. This is not valid for City Pop in Germany, where the minimum period is 4 weeks and the maximum is 25 weeks.
The average size of a Pop is between 21 and 60 m2, depending on the type and layout of the rooms. This means that City Pop satisfies the needs of both shorter and longer stays.
No, it isn’t. Due to the frequent turnover of guests, we prefer to leave smoke outside our Pops for hygienic and cleaning reasons.
No, they aren’t. Despite our love for animals, they are not allowed in our Pops. This is due to the same reasons why smoking isn’t allowed inside: hygiene, frequent turnover and allergies.
Yes, they are, City Pop buildings provide Pops specifically designed for people with limited mobility through ramps and easy access to spaces.
Sure, City Pop provides you the possibility to book a stand-alone visit. You can book a slot for a stand-alone visit through the app, under the search section at the bottom of the page. You will have 20 minutes to take a look at one of our Pops and access it with the digital key in your app. The app will offer the option of booking a visit only when we have free Pops.
We power our Pops with a wide range of comforts included: utilities expenses, fast and private Wi-Fi, Smart TV (Serafe excluded), a fully equipped kitchen with a complete kitchen inventory, a queen-size bed with luxury mattress, bed sheets, towels and pillows. What’s more, you can get a croissant and coffee every morning in our Food Corner area.
We power our Pops with a wide range of on-demand comforts: cleaning service, parking, laundry, storage box and – depending on the location of the building – City Pub, cinema, shared kitchen, gym, music room, car & bike sharing and food delivery. Benefit from the comfort you need, when you need it. All prices for on-demand comforts are visible in our app.
Everything you might need is bookable through our City Pop app. You can book a comfort during the booking phase and also during your stay. Go to the dedicated section (second page of the home section) to discover them and customize your experience.
Cleaning services are on-demand and you can add them to your booking at any moment. We have different cleaning services with different schedules: every 2 weeks, every week or one-shot cleaning. For further information about the price, have a look in the dedicated section in the City Pop app (second page of the home section).
Wi-Fi is essential and we take this very seriously here at City Pop. We make sure you have a private and super fast Wi-Fi connection. This comfort is included in the price.
The vast majority of our buildings offer a parking space as an on-demand comfort. If the building offers this comfort, it can be booked directly through the City Pop app.
Every building has a fancy laundry space equipped with washing and drying machines (detergents excluded). You can book the washing and drying cycles directly in the app under the Comforts section. Payment is charged directly to your credit card.
You can book your apartment either through our website or directly in the City Pop app. Simply select the city and your preferred stay period to view all available options. If no apartments are available for the dates you entered, a message will indicate the next available date, helping you plan your stay more easily.
Even if you book through the website, you will be asked to download the City Pop app once the booking is completed, as the app is required to confirm your booking and manage your stay.
Cancellation is not possible once your booking has been made. For more information, we kindly invite you to check out our T&Cs.
Sure, if your Pop is available, you can extend your stay through the app: go to the booking section under your profile, choose the booking you want to extend and don’t wait any longer! As there is always high demand and sometimes the waiting time can be up to different months, we always encourage our guests to extend as soon as the need arises. If your Pop isn’t available, you can book a new Pop. This doesn’t apply to City Pops in Germany !
Check-in is always on Thursday. Starting from 5 pm you’ll have direct access to your Pop. A few days before your check-in you will receive all the necessary information. Everything is designed for a quick self check-in following a few simple steps in the app.
It’s very simple! You can self check-in following a few simple steps using the digital key in your app to open the doors. You will be guided step by step in the app. Then, the only thing you have to do is to follow the process in the app to confirm whether your apartment is exactly as it should be. You have 24 hours to carry out the checks. At the end of this period your flat will be marked as “in order” and it will not be possible to report non-conformities. Don’t forget to keep the push notifications active on your phone to make this step easier.
By 10 am on the day of your check-out you are asked to vacate the apartment and take all your personal belongings with you, so that we can prepare it for the next guest. A few days beforehand, you will receive the guidelines to prepare for check-out through the app.
You will check out autonomously by following few quick steps in the app. You just have to leave the Food Corner badge, mailbox key and key card in your Pop. A few days beforehand, you will receive the guidelines to prepare for check-out through the app. Don’t forget to keep the push notifications active on your phone to make this step easier.
You can register an additional guest during the booking phase, after making a booking or when your booking is ongoing. If you want to add a guest after the booking or during your stay, go to the dedicated section in the app. Adding an additional guest is only necessary if they live permanently with you. Visits do not need to be reported.
As the price of the Pop doesn’t change depending on the number of people who are living in it, if you’re checking in with an additional guest, the Pop remains equipped as its standard. Additional items can be always be requested on demand with an extra charge. Just drop us a message and we will be happy to fullfil your requests.
The City Pop app is the heart of your experience with us. You can manage your entire stay at City Pop, including all the booking phase (from creation, management and payment of your stay). With the app you can safely access both the building and your Pop. But most of all, with the app you can discover and benefit from all the available on-demand comforts.
We have a 24/7 emergency number in case of any enquiries.
You can also have one or more physical badges in addition to the opening one with your smartphone. Contact us for more information.
You can make your first payment either through the City Pop app or directly on our website, depending on what you prefer. The main payment method is credit card, which is required to confirm your booking. In some locations, bank transfer is also available; if this option is possible, it will appear directly on the payment screen so you can choose it instead of your credit card.
Please note that extensions can only be paid through the City Pop app.
You can pay using major credit cards: Mastercard, Visa, Visa Debit and Mastercard Debit. American Express is also accepted, except in Italy. In some locations, bank transfer is also available. If this option is possible, you’ll see it directly on the payment screen and you can choose it instead of using your credit card.
The first prepayment is needed to finalise your booking. The amount of the prepayment depends on the length of your booking:
– For bookings from 4 to 8 weeks: prepayment of the entire booking.
– For bookings longer than 8 weeks: prepayment of the first 8 weeks of your booking.
In addition, you will prepay the end cleaning and the deposit (the price depends from the building you are booking).
If your booking is longer than 8 weeks, after the prepayment, you will next be charged 4 weeks after your check-in, and so on every 4 weeks (always on Thursday). On the payment date, you will be charged for a period of up to 4 weeks, billed 4 weeks in advance of the start of this period.
The deposit will only cover small damages to the inventory in the apartment. You will remain liable for all damages in the Pop during your stay.
If after your check-out nothing in your Pop is damaged or missing, we will refund you the deposit of within 30 days from your check-out.
You can change the credentials of your credit card in the City Pop app under the payment section in your profile. The new payment method will be valid for the future payments.
All paid invoices can be downloaded in the payment section under your profile in the City Pop app.
Each Pop has its private mailbox near the main entrance. Your name will be placed on your mailbox from the day of your check-in and for your entire stay. To receive your mail, you will just need to write your name, apartment number and building address.
Yes, you will. After your booking, you will receive a confirmation of stay that you can download directly in the app under your profile in the bookings section. This document will let you register with the city authorities.
Yes, they will. If you have registered an additional guest we will also place their name on the mailbox and they will also get the confirmation of stay.
