CITY POP TERMS AND CONDITIONS

The following Terms and Conditions (“T&C“) represent the contract between Guests and City Pop AG (“City Pop“). Guests agree to read and to electronically confirm the T&C, and by having done that all Guests declare that they have understood and agree to all T&C provisions contained herein, prior to concluding any contract.

 

1. City Pop

• 1.1   City Pop AG, domiciled at Bernerstrasse Süd 169 CH-8048 Zurich, Switzerland, by virtue of its agreement with the building owner, is the operator of the building for which these T&C apply.
• 1.2   City Pop provides serviced accommodations (“Pops“) with fixed comforts included in the booking price plus additional comforts available for an extra fee.
• 1.3   City Pop reserves the right to check the creditworthiness of Guests within the usual scope. By making a booking enquiry with City Pop, Guests give their consent to this check. City Pop can also ask the Guest to submit reports from credit reference agencies.
• 1.4   Communications between Guests and City Pop must be made via the App and must comply with the provisions of these T&C. In exceptional cases, communication via e-mail is also acceptable.
• 1.5   Members of the City Pop Team have the right to enter the Pop within the course of their duties. In case justifiable reasons (e.g. cleaning, adjust the temperatures and change the setting of the heating, etc), the Pop may be entered without the Guest’s presence. City Pop will inform in advance the Main Guest through email or App message when a City Pop Team will enter the Pop. In case of emergency the Pop might be accessed any time.

 

2. Guests

• 2.1   “Guests” are divided in two categories: the person which makes the booking and is responsible for the booking (“Main Guest“) and persons which are added as present by the Main Guest following the App procedure (“Additional Guest“). To avoid any misinterpretation, Additional Guests are only those registered by the Main Guest through the App within the booking process or later, following the procedure in the dedicated section. When not registered, the person in the Pop can only be qualified as a Visitor and clauses related to Section 3 apply.
• 2.2   When referring to Guests in the T&C, provisions apply to both, to the Main Guest and to Additional Guest(s).
• 2.3   Guests are the actual temporary users of the Pop. Depending on the size of the Pop, the Main Guest may use it alone or with a notified additional person. The maximum number of persons that can live in a specific Pop is ruled and indicated by City Pop. Each adult and child counts as one person. The Main Guest remains liable for damages and negative consequences caused by their behaviour and by the behaviour of the Additional Guest/s.
• 2.4   At the time of booking, the Main Guest must indicate the number of persons who will be using the Pop. The Main Guest can add an Additional Guest to the booking during the booking procedure or later, always through the App.
• 2.5   The Main Guest is obliged to complete the booking request by filling all data required completely and truthfully, ID verification procedure included. For ID documents (passport or identity card, including any necessary visas) that do not use the Latin alphabet, a translation must be provided. All obligations to provide data and ID documents apply also to Additional Guest/s, when added to a booking. If not done properly, no check-in will be possible, neither for the Main Guest, nor for any Additional Guest/s.
• 2.6   If the App does not have to be used, the e-mail address notified by the Main Guest during the booking process must be used for further messages relevant to the booking between the Main Guest and City Pop. Messages from other, unknown, or unreported e-mail addresses will not be accepted as being from the Main Guest. The Main Guests must notice City Pop about any change to this e-mail address via the App, without delay.
• 2.7   If the personal status of Guest/s or any other information on the booking request (addresses, telephone numbers, emergency contact details, etc.) change during the stay, the Main Guest must report it to City Pop through the City Pop App, without delay.
• 2.8   Misrepresentation during and after the booking or the violation of reporting obligations by the Main Guest or by Additional Guest/s are breaches of the contract and entitle City Pop to terminate the contract, immediately. To avoid any misinterpretation, the Main Guest is responsible for Additional Guests’ behaviour and reporting obligations.
• 2.9   Additional Guest/s can be added for a minimum stay of at least seven days. The maximum duration amount to the entire stay of the Main Guest.
• 2.10   Additional Guest/s are considered as such from the first day they begin their regular stay in the Pop and must be registered in the App before they arrive.
• 2.11   To register Additional Guest/s the Main Guest must provide: email address, name and surname of the Additional Guest/s. Additional Guest/s must then follow the registration procedure in a limited period. By following the procedure (fill in all necessary data, follow ID Procedure in the App, accept T&C and Privacy Policy) they will become officially Additional Guest/s with all rights and obligations due.
• 2.12   Registering Additional Guest/s through the App, entitles Additional Guest/s to have digital access to the Pop and to the common areas of the building from check-in day, or from the activation of the Additional Guest if this is done during the booking, till the end of the booking. The Main Guest can revoke at any time Additional Guest/s: doing so, the rights of Additional Guest/s to access are also revoked.
• 2.13   Additional Guest/s will access the City Pop App with their personal login data using their device. They will have the digital access to the Pop and to the common areas of the building. Additional Guests can book laundry services, directly, with their own credit card credentials. Additional Guests cannot change the Main Guest’s booked services or add any services on behalf of the Main Guest or at cost of the Main Guest.
• 2.14   The Main Guest is responsible to add or to revoke an Additional Guest at any time during the booking process or during the booking period. City Pop is not entitled to add or revoke an Additional Guest unless it has a reason to do so (e.g. wrong behaviour, disrespect of City Pop Rules, etc). Please note that, according to this T&C, an Additional Guest become so only when they have completed the registration procedure. The system will revoke automatically the Additional Guest if they have not completed all the necessary steps (filling data, ID verification, etc) in a certain period.
• 2.15   Both the Main Guest and Additional Guest/s have the right to do the check-in process on the check-in day (subject to completion of data registration and ID verification procedure completed by the Main Guest and by any Additional Guest/s), but only one of the two can do it. Once the Main Guest has done the check-in process, Additional Guest/s can’t do it again, and vice versa. Additional Guest/s cannot do the check-in process if the Main Guest has not completed the ID verification procedure, successfully. After the check-in process is done, all properly registered Guests have access to the Pop.
• 2.16   The Main Guest remains liable for all payments related to the bookings.
• 2.17   Charging Additional Guest/s or other persons to stay in the Pop is not allowed. If the Main Guest charges the Additional Guest/s or other persons to stay in the Pop, this constitutes a serious breach of contract, which will lead to immediate termination of the contract and eviction/repossession of the Pop. The Main Guest will then still owe City Pop the fee for the entire booked period.

 

3. Visitors

• 3.1   Visitors are persons who do not stay overnight. Such visitors do not need to be reported to City Pop.
• 3.2   All visitors must comply with City Pop Rules and the Main Guest is responsible and liable for all consequences arising from their behaviour.
• 3.3   Hosting people overnight without adding them as Additional Guest/s constitutes a serious breach of contract, which can lead to immediate termination of the contract and eviction/repossession of the Pop. The Main Guest will then still owe City Pop the fee for the entire booked period.

 

4. Overview of Guest reporting obligations

• 4.1   Each Guest is required to provide City Pop through the dedicated App sections and procedure with the following information and documents:
  • Name changes
  • Reissued or changed ID or passport
  • Change in/of Additional Guest/s
  • Items missing upon move-in, such as furniture, installations, equipment, textiles, etc. If no missing items are announced within the terms dictated by City Pop at check-in, the Main Guest consents to the condition of the Pop and is responsible for it until check-out.
  • Damage to the Pop or defect items. If no damages or defects are announced within the terms dictated by City Pop at check-in, the Main Guest approves the condition of the Pop and is responsible for it until check-out.

 

5. Fixed contract period

• 5.1   The booking of a Pop is for a fixed contract period, but for a maximum of 52 weeks.
• 5.2   The extension of a booking for the same Pop might not be possible. Guests may book another Pop, if available. An early extension of the booking is recommended.
• 5.3   Even if Guests do not move into the Pop, they remain liable for the payment of the full amount of the booking, regardless of when City Pop was informed of the cancellation of the booking, in full or in part.
• 5.4   Payments for longer or extended stays are set to recur every four weeks on Thursday to ensure a consistent billing cycle. However, occasional deviations may occur due to extensions. Both the payment amount and due date are binding, and the due date cannot be changed. On a general basis the payment schedule follows this cycle:
  • If the booking is for longer than 8 weeks: first 8 weeks are due at the time of the booking, then every 4 weeks the Main Guest must pay the following 4 weeks.
  • If the booking is shorter than 9 weeks: the entire amount is due at the time of booking.
• 5.5   A refusal from Government or any other Institutional body to enter and/or stay in the country where the booked City Pop accommodation is located, does not constitute a reason for a contract termination. The total booking price remains owed by the Main Guest and must be paid.
• 5.6   City Pop does not have a fixed cancellation policy. Any requests relating to an entire cancellation or shortening of a booking’s duration must be communicated in written form via the Help & Support section in the City Pop App.
• 5.7   Each cancellation request will be individually evaluated by City Pop. City Pop reserves the right to decline a cancellation request.
• 5.8   The cancellation/shortening request needs to be communicated with a minimum 6-week notice period.
• 5.9   If a cancellation request is accepted by City Pop, a cancellation fee will be applied in the case of a booking’s cancellation or shortening of the duration of an existing booking. The cancellation fee is calculated based on the location of the City Pop and will be communicated to the Main Guest.
• 5.10   Final confirmation can only be provided after the Main Guest’s request for cancellation or shortening the stay was approved by City Pop.
• 5.11   Cancellations or shortenings are not permitted and will not be accepted by City Pop in August and December. Additional months may be restricted, based on circumstances or on the location of the City Pop accommodation.
• 5.12   Given that each cancellation / shortening request is unique, all decisions, confirmations, and approvals are made with a case-by-case approach. City Pop will be free to decide if a request for cancellation or shortening of the stay will be accepted.

 

6. Purpose

• 6.1   The booking is for a Pop for a fixed number of people which must not be exceeded, with fixed included comforts.
• 6.2   The booking entitles the Main Guest and registered Additional Guest/s, if the respective Pop is approved for more than one person, to use the booked Pop and the comforts included.
• 6.3   A unilateral waiver by the Guest/s of included comforts will not reduce the fees owed.
• 6.4   The Pop must be used exclusively for accommodation purposes.
• 6.5   Commercial activities are not permitted in the Pop and/or in the common areas, at all, including paid counselling services, paid tutoring, paid training and courses, wellness services and permanently installed business operations.
• 6.6   It is expressly prohibited to offer sexual services.
• 6.7   The address of the Pop may not be used as a company address.
• 6.8   If not stated otherwise, we assume that the accommodation does not serve as domicile within the meaning of art. 23 of Swiss Civil Code.
• 6.9   Exemplary, the facilities at each City Pop Site can be viewed on the Website or via the App. City Pop does not guarantee the availability of in-house, common facilities at any time (i.e. there could be maintenance, repairs, changes to the common facilities at short notice, etc.). Guests are required to read the information about the comforts offered by the chosen premises carefully.

 

7. Comforts included in the price

7.1. Supply Costs

• 7.1.1   Heating, electricity, water hot and cold, are included in the price, except for excessive consumption.
• 7.1.2   Water and electricity are intended for use by the Guest(s) and may not be made available to third parties from outside the building.
• 7.1.3   Commercial use of water and electricity is prohibited.

 

7.2. Equipment and Facilities

• 7.2.1   Each Pop has Wi-Fi, Smart TV, furniture, including customary mattress and bedding (pillows and blankets), bathroom, kitchen / kitchenette with customary amenities (crockery, cutlery, kitchen utensils) and home textiles (bath and hand towels, kitchen towels, bed linen).
• 7.2.2   Where facilities are available for all Guests, a “first come, first served” principle applies. The right to use such common facilities is not exclusive and they can only be used subject to availability.
• 7.2.3   The in-house, common facilities are intended for usage by Guest/s, exclusively. Third parties from outside the building, or friends not using a booked Pop or any associates of the Guest/s are not entitled to regular use.
• 7.2.4   The in-house common areas are to be used exclusively for ordinary leisure activities. For example, no political or religious events are to be held.
• 7.2.5   The voluntary non-usage of included comforts does not entitle the Guest/s to a price reduction.

 

7.3. Wi-Fi

• 7.3.1   City Pop’s free Wi-Fi includes high-speed Internet access and unlimited data usage.
• 7.3.2   City Pop provides a standard provider service. Reliable data on data transmission speed is not available, and guarantees are not possible, since this depends on factors over which City Pop has no influence, as the general network stability and network utilisation within and outside of the building.
• 7.3.3   The use of the Wi-Fi network (“Network”) provided at the City Pop Site is governed by the Wi-Fi Terms and Conditions (Wi-Fi T&C) described at point 9, in detail. By connecting to and using the Network, Guest/s agree to comply with these terms. Failure to do so may result in suspension of access, termination of services, or legal action where applicable.

 

7.4. HoTex

• 7.4.1   HoTex includes household textiles, such as bed linen, kitchen towels, towels, bath towels. The household textiles are property of City Pop. The household textiles must be returned at the check-out in the same undamaged state how they were provided at the check-in.
• 7.4.2   It is possible to request more HoTex for an additional fee.

 

7.5. CBFast

• 7.5.1   The breakfast included in the booking price is called CBFast.
• 7.5.2   The Main Guest is entitled to the daily consumption of a standard breakfast in the Self-Service Food Corner. With standard breakfast is meant a croissant and a hot drink from the offer available in the Self-Service Food Corner. The CBFast is available in every City Pop building across Switzerland.
• 7.5.3   Additional food, drinks or any other consumables may also be purchased, subject to availability. Additional purchases must be paid separately and are not included in the booking price. Any Additional Guest/s can cover their needs by direct buying from the food machines.
• 7.5.4   The non-consumption of CBFast does not entitle the Main Guest/s to a price reduction.
• 7.5.5   For every Pop, one CBFast per booked Main Guest for each day is included.

 

7.6. Co-Liv

• 7.6.1   In-house common areas and other locations, Co-Liv, which are available free of charge at the respective City Pop Site, are not for individual Guests’ exclusive use.
• 7.6.2   Which in-house, common facilities are available at the individual City Pop Sites and what the special conditions of use are (binding house rules and/or leaflet), can be checked on the Website or via the App.
• 7.6.3   The terms of use of the common areas specific to each City Pop Site are stated in the City Pop internal regulation “City Pop Housing Rules” at point 23.

 

7.7. Letterbox

• 7.7.1   Each Pop has an assigned Letterbox, usually located in the main entrance area.
• 7.7.2   The Letterbox is labelled by City Pop, only. Guest/s are not allowed to change, amend or add names on the Letterbox.
• 7.7.3   Guest/s are responsible for collecting letters, advertising materials and parcels delivered to them. City Pop has no responsibility for the supervision or the handing over of letters, advertising material and parcels to Guest/s. The littering of unwanted letters, advertising material or packaging material in the entry area, inside or outside, or in the common areas is forbidden.
• 7.7.4   After checking out, the Main Guest is responsible for announcing the change of address to all known senders in good time. The State Post maybe offers payable forwarding services. City Pop does not provide forwarding services. Letters and parcels not deliverable may not be returned to the sender and might be lost. City Pop assumes no liability.

 

7.8. CP Tec

• 7.8.1   The technician “CP Tec” is the person in charge for the City Pop Site who can be contacted, in case of an emergency even outside office hours (17.00 p.m. to 08.00 a.m.) or during weekend, through the telephone number of the City Pop Support Line, indicated in the entrance area of each City Pop Site or in the App. The intervention time depends on the availability of the necessary technician/s and the urgency of the matter. Requested on-site interventions outside the usual working hours not being an emergency matter will be fully charged to the Main Guest.
• 7.8.2   For any repair inquiries, questions about specific items, or other usage-related issues, Customer Care can be reached via the Help & Support section in the App. If necessary, a technician will visit the Pop to address and resolve the issue. Technical services are provided during working hours. If need be, Technicians are entitled to enter Pops without prior notice or on short notice to the Main Guest, without the Guest’s formal permission.
• 7.8.3   To ensure Pops are kept in good condition, City Pop conducts regular mandatory inspections with the on-site technical team once every quarter. If a Pop is found to be inadequately maintained, whether due to insufficient cleanliness or negligent use or misconduct behaviour by the Guest/s, City Pop will arrange necessary interventions (cleaning or repairs etc.) to restore the Pop to its proper state, with all costs to be charged to the Main Guest. These mandatory inspections will be announced in advance through the App and, if the Main Guest is not present, will be carried out autonomously.

 

7.9. City Pub

• 7.9.1   Depending on the City Pop location, a City Pub Facility may be available that is operated either by City Pop or by an external F&B operator and will be open to public. During closing hours, access to the City Pub might not be allowed or be restricted. In the City Pub all rules of good behaviour, common sense and respect for others apply.

 

8. Additional comforts / payable additional services

• 8.1   The range of payable additional services is different depending on the location of the City Pop Site. Payable additional comforts are provided exclusively to order. For some additional comforts a permanent booking order is possible (e.g. repetitive cleaning services, storage, parking, etc). To include an additional service to the stay, the Main Guest uses the specific App section. The payment must be made via credit card, immediately.

8.2. CP Cleaning

• 8.2.1   Additional cleaning is called “CP Cleaning” and can be booked at the time of the booking and/or during the stay in the specific App section.
• 8.2.2   Guest/s can choose via the App when they want the Pop to be cleaned choosing between the available days at the time of booking.
• 8.2.3   Cleaning staff is authorised to enter the Pop even if Guest/s are not present.
• 8.2.4   To carry out the CP Cleaning effectively, the surfaces to be cleaned must be kept free as far as possible. If surfaces are not kept free or the Pop is not in good, tidied up condition, the quality of the cleaning services cannot be guaranteed.
• 8.2.5   CP Cleaning is a general cleaning, which includes vacuuming, dusting, bathroom and toilet cleaning and floors, but not the cleaning of excessively heavy soiling, not washing dishes and kitchen utensils, no specific clean-up, no waste disposal and no organizing of the Guest’s personal items.
• 8.2.6   During the service booking process, the conditions for the provision of the service will be displayed.
• 8.2.7   City Pop has the right to charge an additional fee if the CP Cleaning requires more time than planned to be carried out efficiently, caused by the poor condition found in the Pop (e.g. heavily soiled and littered Pop, surfaces not free, etc.).
• 8.2.8   The CP Cleaning comfort can be booked for the entire or remaining duration of the stay, or for a shorter period or once.

 

8.3. Final Cleaning

• 8.3.1   The final cleaning is mandatory, and the costs will be charged to the Main Guest in the first invoice. These costs will be displayed separately. At the time of check-out, if the Pop is in a poor condition (soiled, dirty, rubbished) that requires more intensive cleaning than expected and standard, City Pop reserves the right to make the Main Guest responsible for additional cleaning costs which will be deducted from the Main Guest’s deposit, without express consent requirement by the Main Guest.

 

8.4. CP Wash

• 8.4.1   Self-service washing machines and tumble dryer, CP Wash, are available in the building. These facilities can be used by all Guests.
• 8.4.2   Terms of use, prices, payment method and instructions for use are available in the App.

 

8.5. CP Box

• 8.5.1   If available at the City Pop Site, the storage room “CP Box” can be booked for the entire duration of the stay or for a shorter period. In CP Boxes, only items of the Guest/s shall be stored, not items of third parties.
• 8.5.2   CP Box may not be used for longer duration of people staying within or for leisure activities (for storage only; no use as craft / hobby room, as laboratory, as growing plants facility, etc.).
• 8.5.3   City Pop is not responsible for Guest/s stored items, also not in case of burglary and theft. The CP Boxes are not monitored. Guest/s can insure their personal belongings, privately. City Pop is not liable for Guest/s stolen items. If a burglary happened, Guest/s will be obliged to call the Police and to report the damage of the CP Box to City Pop, immediately.

 

8.6. CP Co

• 8.6.1   Depending on the City Pop location, different types of common rooms, CP Co, may be available. These rooms vary in size, functionality, permitted use and other variables. Below are presented, in a non-exhaustive list, some of the common areas which might be available:
  • 8.6.1.1   An equipped kitchen usable by Guest/s for sociable meals.
  • 8.6.1.2   A fitness area furnished with fitness machines and gym equipment.
  • 8.6.1.3   A co-working area furnished with desks.
  • 8.6.1.4   A sound room to play music instruments.
  • 8.6.1.5   A movie room which is equipped as a cinema (projector, seats, etc.).

 

8.7. Parking Lots

• 8.7.1   Bookable Parking Lots for vehicles, availability depending on the City Pop location. The Parking Lots are not monitored. City Pop will neither be liable for theft nor for burglary.
• 8.7.2   The booking of a Parking Lot without an accommodation being booked at the same time is usually not possible.
• 8.7.3   It is not allowed to stock personal items on a Parking Lot. Cars or motorcycles/bicycles are the only vehicles permitted to park. Payable charging facilities might be available.
• 8.7.4   Subject to availability, Parking Lots can be booked as additional payable comfort during the booking request and/or during your stay via the App, either for the entire or for the remaining duration of the stay, or else for a shorter period, the minimum duration is visible directly in the app.

 

8.8. Cancellation terms of additional comforts

• 8.8.1   Permanently booked additional comforts, such as ongoing cleaning services, storage and parking, have a cancellation term of 28 days from the Guest’s following billing cycle (e.g. if a Guest wants to cancel a service on the 1st of January and the following billing cycle is on the 20th of January, the service must be paid and will be provided till the 28th day after the 20th of January). For additional comfort bookings of a duration less than eight weeks, no cancellation of already booked additional services is possible.
• 8.8.2   Cancellation requests can be made directly in the App, in the Comfort section.

• 8.9   City Pop is an international accommodation chain, which operates in various countries in the field of serviced Micro-Accommodations. In its expansion, City Pop is constantly improving its concept. It may be that some locations have certain specific comforts and services available, and others do not. Especially, the availability of co-living rooms is not guaranteed at every location. The available amenities and co-living areas at a concrete City Pop Site are listed during the booking phase of the Pop. Some co-living areas might partially be accessible or not at all, depending on the season or on other grounds, as for example terrace or garden. The Guest will have an overview about the whole offer at a specific City Pop location during the booking phase.

 

9. Internet Connection

• 9.1   The use of the Wi-Fi network (“Network”) provided at City Pop Sites is regulated by the following Wi-Fi Terms and Conditions as mentioned in cif. 7.3.3. By connecting to and using the Network, Guest/s agree to comply with these terms and conditions. Failure to do so may result in suspension of access, termination of services, or legal action where applicable.

9.1.1. Fair Usage Policy

• The Wi-Fi service is provided as a shared resource for all Guests to use fairly and responsibly.
• Bandwidth is not unlimited and excessive usage that negatively impacts other users (e.g., prolonged streaming, large downloads, or hosting servers) is forbidden.
• The Network is intended for personal use only. It must not be used for commercial activities, reselling bandwidth, or operating a business.
• Streaming, gaming, video calls, and downloading are permitted within reasonable limits that do not disrupt the overall Network performance.
• The building management or network administrator reserves the right to limit speeds, block certain applications, or implement traffic management measures if usage patterns negatively impact the service for others.

 

9.1.2. Prohibited Activities

Guest/s must not engage in any activities that are illegal, harmful, or disruptive to the Network. Prohibited actions include, but are not limited to:

9.1.2.1. Malicious and Illegal Use

• Hacking, unauthorized access, or penetration testing of any system or network.
• Distribution of malware, viruses, or phishing attempts.
• Engaging in cybercrime activities, such as fraud, identity theft, or unauthorized data collection.
• Any use that violates local, national, or international laws, including copyright infringement, hacking, or illegal downloading.

9.1.2.2. Network Abuse

• Using the Network to send spam, unsolicited communications, or bulk messages.
• Running servers, torrents, or high-bandwidth applications that degrade network performance.
• Attempting to bypass security measures or gain unauthorized access to other devices.

9.1.2.3. Inappropriate or Offensive Content

• Hosting, sharing, or distributing offensive, defamatory, obscene, or illegal content.
• Engaging in activities that promote violence, discrimination, or hate speech.

 

9.1.3. Monitoring and Enforcement

• The building management or network administrator reserves the right to monitor traffic patterns to ensure compliance with this policy.
• If a resident is found to be in violation of this policy, actions may include: warning or temporary suspension of access; permanent disconnection from the Network; legal action, including reporting to authorities for criminal activity.
• The Network is not guaranteed to be secure, and users are responsible for their own cybersecurity measures, such as using firewalls, VPNs, and strong passwords.

 

9.1.4. Limitation of Liability

• The Wi-Fi service is provided on an “as is” and “as available” basis, with no guarantees of uptime, speed, or uninterrupted service.
• The building management is not responsible for any data loss, hacking incidents, or security breaches that occur on the Network.
• Guest/s assume all risks associated with connecting personal devices to the Network.

• 9.1.5   Changes to Terms: these terms may be updated periodically to reflect changes in policies, security measures, or legal requirements. Continued use of the Wi-Fi Network constitutes acceptance of the latest terms applicable. For inquiries or to report network abuse, contact City Pop through the Help & Support section in the App.

• 9.2   Guest/s must comply with all applicable laws and regulations when using the shared internet connection according to City Pop Internet Connection Acceptable Use Policy.

9.2.1. The following activities are strictly prohibited:

• Unauthorized access to or use of data, systems, or networks, including any attempt to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without express authorization.
• Sharing the internet connection with individuals outside of the group of authorized users.

9.2.2. To ensure equitable access to the shared internet connection, this policy is in place:

• Each user is allocated a specific Speed Capacity that can be up to 100Mbps / device.
• Activities that consume excessive bandwidth, such as, large file downloads, and peer-to-peer file sharing, should be limited to off-peak hours to avoid congestion and ensure fair usage for all users.
• The provider reserves the right to monitor data usage and take necessary actions to prevent abuse of the shared internet connection, including throttling bandwidth, terminating access for users who repeatedly engage in prohibited activities.

9.2.3. Maintenance Policy

To ensure the optimal performance and reliability of the shared internet connection, City Pop will adhere to the following maintenance policy and thus 3 types of maintenance windows might occur during your stay.

• Scheduled Maintenance: Regular maintenance will be conducted during off-peak hours to minimize disruption. You will be notified at least 48 hours in advance of any scheduled maintenance that may impact service availability.
• Emergency Maintenance: In the event of unexpected issues or urgent security threats, City Pop may perform emergency maintenance without prior notice. Users will be informed as soon as possible about the nature of the emergency and the expected duration of the maintenance.
• Service Interruptions: During maintenance periods, users may experience temporary interruptions or reduced performance. City Pop will make efforts to complete maintenance tasks promptly and restore full service quickly.

• 9.3   User Support: If users encounter connectivity issues or require assistance during maintenance periods, they should contact City Pop via the City Pop App.
• 9.4   The provider will offer timely updates and support to address any concerns or problems that arise due to maintenance activities.
• 9.5   Infrastructure Upgrades: periodically, the provider may upgrade the network infrastructure to improve service quality and performance. Users will be informed of major upgrades and any potential impacts on their internet connection in advance.
• 9.6   By agreeing to these terms and conditions, users acknowledge and accept that occasional maintenance is necessary for the upkeep and enhancement of the shared internet connection and agree to comply with the policies outlined above.

 

10. Booking process

• 10.1   Guests wishing to stay in a City Pop can check the availability of Pops directly in the App or through City Pop official website. Bookings can be made either via the City Pop App or through City Pop official website at booking.citypop.com. Regardless of the channel used, the Guest remains fully subject to the City Pop Terms & Conditions and must complete all further steps via the City Pop App. Through the App or in the Website, Guests can discover the Pops exemplary, the included comforts, the available additional comforts requiring payment and the conditions of use. After accepting all terms and conditions, and the privacy policy, Guest/s can confirm the booking application by paying the due amount.
• 10.2   Main Guests must be at least 18 years old to book a Pop. Accompanying minors are allowed only if they are relatives of the Main Guest. The granting of exemptions requires the consent of the legal guardian(s) of the minor.
• 10.3   After completing the booking application (payment included), the Main Guest will receive a booking confirmation. After this procedure and before the check-in the Main Guest must fully complete the identification procedure. Once this procedure has been successfully completed, the Main Guest will receive the digital key and, if applicable, an access code to enter the booked Pop on the day and hour of check-in.
• 10.4   ID verification is a mandatory procedure and if Guest/s continue to fail in completing the procedure this constitute a serious breach of the preconditions to conclude a contract, and the booking process can be terminated with immediate effect without any compensation. If it turns out, later, that the ID verification/s were incorrect or obtained by fraudulent means, the contract will become null and void without compensation. City Pop reserves the right to inform the Police, if need be.
  • 10.4.1   Whenever the identification process is not completed for all Guests, no access to the Pop will be granted to the Guest/s.
  • 10.4.2   Application will be declined if the Main Guest is below 18 years old or if accompanying minors are not relatives of the Main Guest. The granting of exemptions requires the consent of the legal guardian(s) of the minor.
  • 10.4.3   Application will be declined if Guest/s have non-valid or expired legal documents (ID, Passport, Visa etc.).
  • 10.4.4   Application will be declined if Guest/s have compromised or false legal documents, namely whether a document is publicly available or known as compromised or it has been reported as used in a suspicious way.
  • 10.4.5   Application will be reviewed if some parameters do not fully satisfy the ID verification internal procedure. In such cases the review will need the Guest to perform some additional activities (e.g. re-do the procedure because of low quality image or change profile data as there is no match between inserted data and ID data), the Guest is obliged to do so. If the Guest fails to do so, this constitutes a serious breach of the contract, and the booking can be terminated with immediate effect without any compensation.
• 10.5   The information provided by the Guest/s with the application will be processed and stored in accordance with the legal provisions and will be treated according to City Pop Privacy Policy, in accordance with the applicable legal regulations at the concrete Site. Any notification to authorities, etc. is made in accordance with the statutory provisions. By accepting the Privacy Policy, all Guests confirm that they expressly agree.
• 10.6   With the booking confirmation, the booking becomes legally binding. The first payment, if not already performed, is due immediately. The Pop will not be provided if the first payment has not been received (value date incoming account), according to the instructions in the booking.
• 10.7   The available payment method(s) and applicable deadlines are displayed in the App at the time of booking. Cash payments are not accepted. The deposit must always be paid by credit card, regardless of the payment method chosen for the booking amount.
• 10.8   If a payment fails for any reason (payment method issue, technical problem, etc.), City Pop does not guarantee the booking. The Guest bears the risk of any payment processing failure. For credit card payments, this includes any issue related to card authorization or processing.
• 10.9   The information contained in the booking application is used by City Pop as a basis for the fulfilment of City Pop’s own obligations to report data to the Police and municipal authorities. This City Pop registration does not replace Guest/s own registration duties with the Police and municipal authorities.
• 10.10   All Guests (for the sake of clarity, both Main Guests and Additional Guest/s) must inform themselves of the publicly accessible Internet pages of the responsible Police section and municipal authorities. Every Guest is obliged to contact the competent authorities in accordance with the legal regulations and to fully comply with all reporting obligations and other requirements, including compliance with any personal payment requirements (taxes etc.).
• 10.11   Failure to comply with mandatory reporting obligations and non-fulfilment of any legally binding requirements by the Guest constitute material breaches of the contract, which entitles City Pop to terminate the contract, immediately.
• 10.12   By choosing the Pop using the App, the Guest chooses the Pop based on exemplary information provided. The Guest is hereby informed and aware that the pictures of the Pop in the App refer to a real Pop at the Site, but these pictures must not correspond to the exact Pop booked. Not only the layout but also some decorative items or furniture arrangement may differ in the de facto booked and assigned Pop.
• 10.13   For booking of a Pop at a newly to be opened Site, City Pop reserves the right to change the assigned Pop. Save in exceptional cases, the main Pop characteristics (balcony, size, etc.) and the price of the booked Pop will remain unchanged. City Pop does not owe any further damages or compensations of any other nature to the Guest.
• 10.14   City Pop reserves the right to assign to the Guest a different Pop before the check-in, in case the previous assigned Pop is damaged or not accessible due to different reasons. If the new Pop assigned is cheaper than the one assigned previously, City Pop will refund the difference of the price to the Guest. If the new Pop assigned is more expensive than the one assigned previously, City Pop will cover the extra costs. City Pop does not owe any further damages or compensations of any other nature to the Guest.
• 10.15   City Pop reserves the right to provide a replacement accommodation in a hotel or a similar accommodation, in case a newly opened building will be delayed in providing the Pops or in case of other justified reasons. If the Guest does not accept the alternative accommodation, City Pop will refund the unused, booked weeks or, in exceptional cases, will refund 100% of the booking by cancelling it. City Pop does not owe any further damages or compensations of any other nature to the Guest.
• 10.16   Depending on the City Pop location, City Tax or other mandatory tourism taxes may apply in accordance with binding local regulations. Guests are required to prepay these taxes (such as City Tax per night or forfait tax) during the booking process or at the end of the booking. City Pop collects these taxes on behalf of the local authority and subsequently transfers them, accordingly. Guests shall inform themselves about publicly available online resources provided by responsible authorities or public bodies, where they can find all necessary information regarding potential exemptions and other relevant details about local tourism laws. The same rules apply to all additional Guests, starting from their notified and registered day of arrival.
• 10.17   City Pop reserves the right to decline a booking even after the Guest has received an automatic booking confirmation. The decline of the booking will happen in due time and entails a full refund of the paid amount.

 

11. Self-Check-In

• 11.1   The Guest will receive a notification by the App with which the self-check-in on the day of arrival can be performed. The App indicates the time from which self-check-in is possible. Early dropping of baggage is not allowed.
• 11.2   Upon arrival in the Pop, the Guest will see in Check-In Procedure in the App the Inventory assigned to the Pop. The Guest must check if everything is available and in working order.
• 11.3   The Inventory is the detailed list of all the items provided in the Pop in working condition (i.e. furniture + furnishings + textiles + dishes / cutlery + kitchen utensils + utensils, etc.) that City Pop entrusts to the Guest/s and for which the Main Guest is responsible till the end of the booking.
• 11.4   The Guest must follow the check-in procedure through the App within 24 hours from the initial access to the Pop. If the procedure is not completed within 24 hours, the Guest approves the state of the Pop as “in good and in working order” and it is assumed that the Pop is complete, as listed in the Inventory, and free from preexisting defects. The Guest is responsible for careful use of the Pop and for all Inventory provided, from check-in till the check-out.
• 11.5   When entering the Pop, the Guest must check the inventory and the Pop and report any discrepancies and/or defects within 24 hours after arrival to City Pop via the App or via e-mail (sending pictures and describing the issue). Discrepancies notified without clear and explicative pictures are not considered.
• 11.6   If for any reason (even the negligence of City Pop) the Guest does not have access to the Inventory list, the Guest must notify City Pop through the App within 24 hours from their arrival. If no notification is made and the Guest does not check the list of the Inventory within 24 hours, the Guest agrees to the condition of the Pop and takes responsibility for it from the check-in till the check-out.
• 11.7   The instructions and check-in procedures are provided to the Guest via App or eventually via e-mail. The Guest is responsible for ensuring accessibility to this information to successfully check-in. In particular: the App must be updated, the Smartphone must be loaded and active, the Guest must ensure there is an Internet connection and consider all the information provided by City Pop to reach the right location.
• 11.8   City Pop will provide the Guest with the essential information about the location: address, including street name, number of the building and Postal code. The number of the assigned Pop is visible in the App starting from the check-in day. For obtaining all other, non-Pop-related information, the Guest is responsible.

 

12. Self-Check-Out

• 12.1   The Guest must leave the Pop on the last day of the agreed contract period. In the App and on the Website is listed at what latest time the Guest must have left the Pop.
• 12.2   For the check-out, the Guest receives procedure instructions via the App or eventually via e-mail. The Guest is obliged to inform City Pop of any damage or destruction of the Inventory entrusted, before departing. The Guest must follow and respect all steps of the check-out procedure instructions. If the Guest does not receive or cannot access the check-out procedure instructions, this must be notified to City Pop. If no notification by the Guest was made, it is assumed that the Guest has received the check-out procedure instructions and that the Guest was properly informed about all mandatory steps of the check-out.
• 12.3   Damage to or destruction of the Inventory, which exceeds normal wear and tear, and/or damage caused by improper use shall be charged to the Guest. The amount of the compensation payable depends on the time value of the damaged or destroyed object(s), summing up to the amount of the repair costs plus the damage management costs of City Pop. The damages will be charged to the Guest’s credit card. If a credit card charge is not possible, the Guest will owe City Pop the relevant amount which shall be paid by bank transfer.
• 12.4   Guest/s must vacate the Pop completely and must take all their belongings. The Inventory taken over upon arrival remains in the Pop. The Guest/s dispose of any extraordinary rubbish independently and at their own expense.
• 12.5   The final cleaning is at the expense of the Main Guest. It will be shown separately at the time of booking and the cost will be included in the total booking price. If Guest/s leave the Pop in an excessively dirty state, they will have to pay the additional extraordinary cleaning costs.
• 12.6   If Guest/s rented a storage box or a parking lot, they are responsible for emptying the storage box and moving the vehicle. The disposal costs for items left in the Pop, in the storage box or in the parking spot after the check-out time has elapsed will be charged to the Main Guest.
• 12.7   After check-out and returning the Pop, City Pop will carry out a control of the Pop and of the Inventory. In case that no damages/missing items are recorded, City Pop will proceed with the refund of the deposit within 30 days from the check-out day. In case of damages/missing items City Pop will retain the proportional amount of the deposit to cover the damage/missing items and/or claim further damages from the Main Guest. The Main Guest expressly agrees to this procedure.

 

13. Booking price and payment

• 13.1   Until the booking is confirmed, the price is not guaranteed and may be updated regularly. Once the booking is made, the price for that period will remain unchanged. However, the price could differ between the initial booking and any extension, as each booking or extension is based on the current price at that time. Therefore, it is highly recommended to extend the booking as soon as possible.
• 13.2   The booking must be paid in advance. The Pop cannot, or can no longer be, made available for the Guest/s if the first payment or the subsequent payment(s) are not made according to the booking schedule (amount and period).
• 13.3   If the Main Guest is in arrears with a payment, a default interest of 5% per annum starting from the expiry date must be paid. For each reminder, an administrative fee of CHF 20.00 will be charged.
• 13.4   When booking, the Main Guest pays a deposit as displayed in the App, which serves as security for purchased but unpaid services, for any damage to the Inventory, the Pop or to common facilities, and may also be used to partially cover any eventual cancellation fee. The deposit must always be paid by credit card; exceptions will be handled individually. The Guest owes City Pop any additional damage if the amount of the deposit is insufficient. The Main Guest is obliged to take personal liability insurance for the staying period in City Pop with coverage also for Additional Guest/s.
• 13.5   The Main Guest is obliged to take personal liability insurance for the staying period in City Pop with coverage also for Additional Guest/s.
• 13.6   The payment deadlines and available payment method(s) are displayed in the App at the time of booking and may vary by location. The deposit and any additional services must always be paid by credit card. The booking will be confirmed only upon receipt of the required payments within the deadlines indicated in the App.
• 13.7   For bookings with a duration from four to eight weeks: the full booking price, the deposit and the final cleaning cost are due according to the payment deadlines displayed in the App, in order for the booking to be confirmed by City Pop. For bookings exceeding eight weeks: a prepayment corresponding to the first eight weeks, along with the deposit and the final cleaning amount, is required according to the payment deadlines displayed in the App. The prepayment of eight weeks refers to the payment of the first eight weeks of the stay. At the next payment date (four weeks after the check-in day), the Guest will be required to pay for a period of up to four weeks, four weeks in advance of the start of that period. Thereafter, payments recur every four weeks for the entire length of stay. The booking will be confirmed only upon receipt of the required payments within the deadlines indicated in the App. After the applicable deadline, the provisional booking will be automatically cancelled with no option for restoration.
• 13.8   Guest/s are entitled to change their credit card credentials in the appropriate section of the App; Guest/s cannot delete notified and saved credit card credentials if a booking “in pending”/”in pre-stay”/”in stay” is present. Guest/s must communicate to City Pop any change of credit card credentials saved and must change the payment method in the App, as soon as Guest/s know that the notified and saved payment method is no longer valid. The communication or the change of credit card credentials must be carried out before any payment is due to guarantee the successful payment for the services offered by City Pop.
• 13.9   If a payment fails on the due date and the payment due is not or not fully received by City Pop, City Pop will notify the Guest with an automatic reminder, together with the granting of a 7-day grace period. After the elapse of the 7th day, without City Pop having received full payment, the booking will be automatically shortened and terminated, with the Guest’s obligation to check-out. The Main Guest understands and agrees that the accommodation contract is automatically deemed as terminated starting from the 8th day of payment default and that the Guest and any Additional Guest/s must leave the Pop, at the end of the already fully paid period, i.e. 3 weeks later, at the latest. Any administrative costs incurred due to this process will be deducted from the paid deposit, firstly, and will be owed by the Main Guest if the deposit amount does not suffice. City Pop reserves the right to claim any damages incurred by City Pop and/or other compensations owed by the Main Guest or by Additional Guest to City Pop, including the payment of the full booking price and all open fees regarding services delivered or booked, either delivered to or booked by the Main Guest or delivered to or booked by Additional Guest/s, by the Main Guest.
• 13.10   The transactions made by credit card between Guest/s and City Pop are handled by an external operator, who is informed about the saved credit card credentials of Guest/s. In the City Pop systems, Credit Card data is partially encrypted and only a few numbers are visible to provide maximum security towards all Guests.
• 13.11   After the first registration of the credit card credentials and authorization through the 3-D Secure process, Guest/s agree to future transactions even without 3-D Secure authorization and grant City Pop the right to process all transactions related to the booking.
• 13.12   Guests are responsible for ensuring that the payment details registered in the App are accurate and up to date at all times, regardless of the payment method used. Any issues arising from incorrect or outdated payment details are the responsibility of the Guests.
• 13.13   When booking via the website, the Guest will be redirected to a secure payment gateway. Once the payment is processed, the reservation will be synced with the City Pop App for further management.

 

14. Payment arrears

• 14.1   As regards bookings that have not been started, yet, from the fourth day after the still unpaid prepayment was due, City Pop has the right to cancel the reservation for the Pop with no indemnification to the Guest owed.
• 14.2   Regarding bookings that have been started, after four days, if necessary after two days, after the payment was due, or after expiry of the booked and paid duration, City Pop is entitled to enter the Pop for eviction purposes, to pack or let pack any belongings of the Main Guest and Additional Guest/s and to store them, to provide an inventory and a damage list containing also any disposal costs (summing up compensation for hours worked plus communal discharge fees) for waste and write-offs, to close, to block access to the former Guest/s and to re-allocate the Pop for bookings by new Guests, after necessary re-establishment work. City Pop may, at its own discretion, appoint an official if the circumstances warrant it. The costs of the appointed official are to be borne by the Main Guest.
• 14.3   The Main Guest is obliged – in addition to the usual costs – to cover the additional costs incurred by City Pop in an unscheduled eviction. In particular, the Main Guest is obliged to pay the remaining booking costs (booking price for the remaining, contractually agreed time, at least until the possible booking of the same Pop by a new Guest, etc.). Also, the Main Guest owes to City Pop any costs incurred for the involvement of an official, the recording of the inventory of the personal belongings of the Main Guest and of any Additional Guest/s, any disposal costs and the safekeeping of the personal belongings (but only items of value) of the Main Guest and of any Additional Guest/s, will be charged to the Main Guest for full payment, plus interest of 5% per annum.
• 14.4   Items of value are objects or documents that appear to be worthy of preservation according to local understanding, according to the autonomous, careful and comprehensible discretion of City Pop.
• 14.5   The inventoried belongings of the Guest and any Additional Guest/s will be kept for three months. Within this period, the Main Guest can collect all these belongings, even the belongings of any Additional Guest/s. As far as a right of retention of the items is legally possible, the release will take place step by step, against payment of the default sum owed by the Main Guest.
• 14.6   If the Main Guest has not picked up all stored belongings within three months, City Pop is entitled to appropriate these belongings as it sees fit. Before any disposal begins, an e-mail announcing this will be sent to the Main Guest’s last known e-mail address.
• 14.7   After the expiry of 10 days after having sent the disposal announcement per e-mail to the Main Guest, City Pop shall be entitled to dispose of all stored belongings, to whomsoever these may belong, at its own discretion, e.g. to sell them to any third party or to assume them to be its own property, considering the liquidation proceeds or value when calculating or amending the Main Guest’s final bill statement.
• 14.8   The costs of the liquidation and/or disposal of all stored belongings must be borne by the Main Guest. City Pop is authorised to dispose of all belongings of negligible value at the Main Guest’s expense. Certificates and other ID documents of the Main Guest and/or any Additional Guest/s are kept for 10 years at the Main Guest’s expense. Afterwards City Pop will be entitled, but not obliged, to dispose of certificates and other ID documents belonging to the Main Guest and/or to any Additional Guest/s.

 

15. Extension of the booking

• 15.1   Through the “Extend your stay” function in the App, the Main Guest can extend the booking in the same Pop, under the condition that the Pop is still displayed as available in the App for the period that the Main Guest wishes to extend the stay.
• 15.2   The extended period begins on the check-out date of the original booking.
• 15.3   City Pop cannot guarantee the extension in the same Pop, as the availability of the same Pop depends on the point in time where the extension is asked for by the Main Guest.
• 15.4   The booking can be extended for a minimum of one week starting from the check-out date of the original booking. It is hereby clearly stated that the total number of booked weeks, summing all previous bookings in the same Pop, cannot exceed 52 weeks.
• 15.5   When a booking is extended to a total of 8 weeks or less, Guests must pay for the entire additionally booked period.
• 15.6   The booking rates at the time of the extension request apply.
• 15.7   Normally, already booked permanent, additional comforts will be automatically prolonged for the extension period, if they are still available. If, in special cases, formerly booked permanent, additional comforts are not or are not fully available during the extension period, the Guest will be notified. The non-availability of formerly booked permanent, additional comforts does not give the Guest ground to cancel the extended booking of the Pop.
• 15.8   If the Guest wants to cancel any booked additional comforts for all or for part of the extended period, the cancellation terms of the booked services apply. Some additional comforts, such as cleaning services, storage and parking, usually have a minimum booking time requirement and a specific cancellation term.
• 15.9   During the extension booking process the Main Guest can choose other additional comforts. These additional services have the same payment conditions as in the case of a new booking, namely the first eight weeks must be paid in advance, in case of booking a permanent additional service.
• 15.10   City Pop has the right to carry out an intermediate control of the Pop before the extension period begins, even if no check-out happens.
• 15.11   City Pop has the right to refuse a request for extension, if during the intermediate control City Pop assumes that the Guest/s are treating the Pop inappropriately.
• 15.12   To benefit from the function “Extend your stay” the Main Guest must make sure to have installed at least version 2.0, or later, of the App.

 

16. Guests’ liability

• 16.1   Guest/s are liable for damages caused by careless, improper or contractually adverse use of the Pop, the inventory, the equipment or the generally available facilities or installations. Liability applies both to the damage to property (repair costs for correcting the defect) and to the administrative costs incurred (organisation and monitoring of the defect’s rectification), the latter at cost price.
• 16.2   Guest/s are liable for all damage to the building and its fixed installations and for all damage to property of third parties, which happen in the building and are caused by Guest/s.
• 16.3   The Main Guest and Additional Guest/s are liable for all the taxes imposed on them that are not included in the booking price and/or in the additional services of City Pop but depend on the registration by the Main Guest and Additional Guest/s in the community or in the country (Serafe, ECA, City Tax, etc.).
• 16.4   The Main Guest is obliged to take personal liability insurance for the staying period in City Pop as specified in point 13.5.

 

17. City Pop’s liability

• 17.1   City Pop is liable, within the scope of its own services, exclusively for its own, grossly negligent behaviour. Furthermore, City Pop is not liable in cases of force majeure.
• 17.2   City Pop is not liable for any problems with access to the building, in the context of the local, possibly even extreme weather conditions (snow, ice, hail, heavy rain, etc.), since the safe use at any time cannot be guaranteed, and also the individual, weather-adequate equipment of Guest/s and the degree of familiarisation of Guest/s with the local climate can vary greatly.
• 17.3   City Pop insures its own liability risks to the extent required by local laws.
• 17.4   City Pop strives to provide the promised services properly. No compensation is due for a temporary, minor restriction of use of the Pop, the common areas and installations, inventory and equipment, if the troubleshooting and problem solving occurs in a timely and customary manner. For heating or warm water issues, City Pop is required to resolve the issue within 72 hours or to arrange a temporary replacement after 72 hours, at the latest.
• 17.5   If an included comfort, despite the problem being dealt with in a manner that conforms to local standards in terms of time and content, is unavailable for a long period, the Guest is entitled to a discount only for the period of the loss of use, within the framework of City Pop’s price calculation. Any further compensation to the Main Guest and/or to Additional Guest/s will not be owed by City Pop.
• 17.6   Should a payable additional comfort be temporarily unavailable, City Pop is not liable for any loss or damages. Should an additional comfort be unavailable for a longer period, City Pop shall be liable for the price of the additional comfort already paid, but not more, unless the Guest has entered a contract with an external supplier of the additional comfort. City Pop strives to keep the additional comforts available but cannot guarantee it. The liability for additional comforts that have been agreed directly between the Main Guest and/or Additional Guest/s with an external supplier is ruled exclusively by the contract concluded. Any City Pop collection or billing services for additional comforts provided by third parties do not result in City Pop being liable for these comforts rendered or for any damages or losses caused because of the provision of such comforts by third parties.
• 17.7   City Pop excludes liability for auxiliary persons to the maximum extent permitted by law. City Pop takes care of the proper selection, instruction and supervision of its staff, in line with the legal requirements.
• 17.8   If not already excluded by any other provision of these T&C, City Pop shall only and at most, if even, be liable for direct damage to the Main Guest, i.e. not for indirect damages, not for further damages nor for types of damages not typical or locally in the laws at the Site of the Pop not known, such as loss of enjoyment or multiple punitive damages with penalties and all the like. Any contractual liability to Additional Guest/s is excluded, unless a booking took place directly between City Pop and Additional Guest/s, but for the content of that booking, only. In this case, liability of City Pop exists for direct damage, only, and the maximum sum of liability of City Pop for that direct damage amounts to the price of the booked service.
• 17.9   These limitations of liability are subject to the mandatory statutory provisions of State substantive law, to the exclusion of the international private law and to the exclusion of state contract or any other international law.
• 17.10   City Pop is not liable for loss or theft of the Main Guest’s and/or Additional Guest/s’ property, unless this loss or theft has been proven to be caused by poor service on part of City Pop. All Guests are required to keep valuables in locked cupboards, especially if not present in the Pop at the time when services are provided. All Guests make sure that high value items are adequately insured and/or sufficiently protected against access by unauthorised persons.
• 17.11   Insofar as City Pop is liable, this liability is limited to the amount of maximal CHF 1,000.00 per incident.
• 17.12   The measures taken to ensure the safety of persons and property are in accordance with customary local practices. There is no seamless monitoring of all generally accessible areas.

 

18. Completeness of the booking conditions / Deviating agreements

• 18.1   The content of the contract is conclusively derived from the exemplary description of all services rendered (accommodation, basic services, additional services), from the information provided in the booking request, from the booking confirmation, from these T&C as well as from the respectively mandatory applicable statutory provisions. Other provisions do not apply. In addition, there are no verbal agreements and such are not allowed.
• 18.2   If the Main Guest wishes to agree on other provisions and/or otherwise to deviate from these T&C, these changes and amendments are to be agreed with City Pop specifically and expressly, in writing form.
• 18.3   Guests will be notified of any changes or amendments to these T&C. Guests are responsible to review the updated T&C to ensure that they are aware of any modification. For any further clarification, Guests can contact City Pop through the Help & Support section the App. Without written objection, the Main Guest and/or Additional Guest/s are deemed to have accepted and agreed to the latest version of the T&C as binding and applicable.
• 18.4   City Pop and/or the CP Tec or other staff are entitled to warn Guests, within the framework of these regulations, agreements and legal provisions, to comply with them and to issue corresponding instructions (right of instruction / house rules / code of conduct, etc.).
• 18.5   For special, additional agreements between City Pop and Guests, in extraordinary cases, the requirement for at least the electronic written form applies, which must include and clearly display the express acceptance and confirmation by City Pop. Acceptance by silence by City Pop is explicitly excluded.

 

19. Additional or missing provisions and language

• 19.1   Should it become apparent during the booking period that a legally relevant issue was not, or not adequately, regulated, or if a provision originally or subsequently does not prove to be legally feasible, the filling of the gap will be done primarily in analogy to the provisions already made and the economic intent and purpose. The sense and spirit of the previous booking and the associated regulations and agreements made are to be preserved as far as possible. The highest guideline is an appropriate, substitute, universally applicable, but also fair in a concrete individual case, solution that is appropriate for the operating concept of City Pop.
• 19.2   The English version of these T&C takes precedence over translations into other languages.

 

20. City Pop App

• 20.1   City Pop operates and offers all services through the mobile App called “City Pop”. Bookings are also possible through Websites.
• 20.2   Guests must carry out all necessary tasks and steps through the App, among which are: obtain more information about exemplary description and availability of the Pop, prices, characteristics of the Pop, booking of a Pop (including proper payment), booking of additional comforts (including proper payment).
• 20.3   By downloading, browsing, and accessing or using the City Pop App, Guests agree and accept the Privacy Policy.
• 20.4   For using the City Pop App, Guests need an Internet connection independent of the Network at the CP site.
• 20.5   Guests agree and accept that City Pop will send notifications or messages through the App regarding the bookings or booked comforts.
• 20.6   City Pop is committed to solving display and operation errors and bugs as soon as they occur. However, City Pop cannot guarantee that the City Pop App will be free of errors and bugs. In case of errors and bugs, City Pop does not accept any liability for these errors and/or bugs. All errors or bugs should be reported to the Customer Care of City Pop to be solved as soon as possible.
• 20.7   City Pop cannot guarantee that the operation of the City Pop App (for all the functions) will always be uninterrupted and accessible. It might happen that some functions are suspended or restricted at any time, or some messages/notifications are not transmitted as they should be however, City Pop will try to provide an uninterrupted access to all functions of the App. City Pop does not accept any liability for damages or losses caused by App malfunctions.
• 20.8   City Pop cannot guarantee that the City Pop App is free from viruses or anything else that may damage or affect any technology. City Pop does not accept any liability for damages or losses caused by viruses or anything else transported via the App.
• 20.9   City Pop reserves the right to suspend the use of the App if City Pop believes that a Guest or user has committed any breach of these T&C or that a Guest or user has committed any fraud against City Pop or against any third person.
• 20.10   All contents of the App are protected by copyrights laws and/or other intellectual property rights, and belong exclusively to Artisa Group, of which City Pop is part of. The contents may not be copied, reproduced, distributed, sold, published, unless expressly permitted in writing by the respective right holder.
• 20.11   City Pop reserves the right to change or modify at any time contents, information, functions, services, prices, pictures, etc. in the App without notice. City Pop does not assume any responsibility for errors or changes in the contents of the App.

 

21. Applicable law

• 21.1   Guests agree that bookings are purely digitally confirmed and processed. There is no requirement for a written copy and signature on the booking.
• 21.2   The law of the country where the City Pop building operates is the applicable law that will apply to all matters involving the use of the App and all agreed contracts, if not ruled by the provisions of this T&C, already.
• 21.3   Exclusive and sole place of jurisdiction are the courts of the city in which the Pop is situated. If proceedings are brought in other jurisdictions, no statement of defence will be made, and all foreign decisions will be deemed nil and void. Arbitration tribunals and other alternative litigation proceedings are expressly excluded.
• 21.4   Should City Pop incur costs because of unauthorised claims by Guest/s at other places, at arbitration tribunals or other alternative litigation, Guest/s are obliged to fully pay all costs incurred in connection therewith, regardless of cost-bearing decisions in other, inadmissible proceedings.

 

22. Updates to T&C

City Pop reserves the right to change or modify the content of these T&C. Any new version will be available on the City Pop Website and in the mobile App and shall take legal effect from the date of such posting. Without written objection, Guests are deemed to have accepted and agreed to the latest version of the T&C, as binding and applicable.

 

23. City Pop Housing Rules

“City Pop Housing Rules” (“Pop-rules“) is the Code of Conduct to comply with when using a Pop and common areas. All rules are set to ensure a healthy and peaceful Guest coexistence. The Pop-rules are designed to facilitate the coexistence, to maintain a positive atmosphere and to treat the infrastructures (your Pop, everywhere around and within the building managed by City Pop) carefully and respectfully, not only for you, but for the benefit of all other Guests, also.

Being a proper City Pop Guest means being civilized and considerate to people of different backgrounds and cultures in an atmosphere of mutual respect.

The Pop-rules also contain all information every Guest need for upkeeping the day-to-day relations with City Pop and its service staff. The Pop-rules form an integral part of the T&C. Substantial or repeated failure to comply with the Pop-rules entitles City Pop to terminate the contract. From this point on, the word “Guest” will be substituted with “You” as we value a direct approach when talking about community living and respect for others and proper use of areas designed for you.

By accepting the T&C, you electronically confirm this Code of Conduct at the time of booking, and you declare that you have understood and agreed to all provisions and to observe all Pop-rules, which is also in your own interest. Thank you for embracing our concept and our values, and for following the Pop-rules.

 

23.1. Duty of care

• 23.1.1   You may use carefully all installations of City Pop and leave them as you would like to find them. Please follow carefully our Pop-rules.
• 23.1.2   City Pops are high-quality design products. For this reason, there is a ban on changes to the furniture and other furnishings of the Pop. Structural changes are strictly prohibited. The furniture must not be altered, or damaged with nails or otherwise. The use of the furniture and the equipment must be used as usual, resulting in normal wear and tear. Pictures, posters, etc. may be hung in the designated places if you wish to bring your personal touch. The hammering of nails in the walls etc. is not permitted.
• 23.1.3   You are not allowed to remove from the apartment and/or give away any furniture, furnishings or equipment. It is also not permitted to bring and use equipment from the apartment into the general areas within the building.
• 23.1.4   You may bring in your own, movable, small furniture items, which may not be permanently mounted or installed in the Pop. The small furniture brought in may not damage the existing equipment or remaining furniture.
• 23.1.5   The permanent installation of satellite dishes or other technical equipment as well as the insertion of further cables is prohibited.
• 23.1.6   We offer you a Pop which is fully equipped with furniture and inventory: use everything while you are at City Pop, but please, remember that inventory, furniture, upholstery, equipment and household textiles may not be removed from the Pop, not given away, not sold and not given to third parties. Their use takes place exclusively together with the Pop and/or with activities in the building (e.g. also the gym, yoga room, etc.).
• 23.1.7   You should not carry out any independent repairs within the Pop, of installations, of other equipment or of furniture. You are obliged to report damages and any repairs required to the CP Tec and/or to City Pop.
• 23.1.8   When using all the common areas of the City Pop building, please do it with care and clean up. Guests are obliged to leave a common area in a proper state, after use.
• 23.1.9   We thank you for taking care of your Pop and all the common areas of City Pop with common sense, following all Pop-rules.

 

23.2. Obligation to consider other Guests

• 23.2.1   Always respect other Guests and please always remember how noise and bad smells can impact other Guest’s lives.
• 23.2.2   Sound reproduction devices of any kind are to be operated in the Pop at a customary domestic noise level. Common areas may not be used for the operation of sound reproduction equipment, not for private concerts, not for other performances and not, if not privately bookable for such kind of leisure activity, for private parties with exclusive groups of persons. Multi-person singing events or band rehearsals in the Pop or in the common areas are not permitted.
• 23.2.3   To respect the peace and quiet of everyone, playing music with any kind of musical instruments is not permitted. Amplifier systems for musical instruments are not allowed to be used in the Pop and in the common areas. Striking private singing is equivalent to making music with musical instruments.
• 23.2.4   At City Pop, from 9pm to 8am, the legal requirement for quiet at night applies. During the night, the use of the Pop and of common areas shall be limited according to the requirements of consideration and of Police laws. Sound reproduction devices must be used only in a correspondingly quiet setting. The active playing of musical instruments is prohibited. Guests are advised that the nightly period of quiet can be enforced by the Police and that the Police can be called in by any Guest for free to enforce the night’s quiet hours period without the involvement of City Pop.
• 23.2.5   You must avoid any actions that will disturb other Guests, such as slamming doors, talking out strikingly loud in common areas or in your Pop, etc. City Pop reserves the right to act if these rules are not respected.
• 23.2.6   For safety reasons and out of respect for all non-smokers using a Pop, smoking or vaping in the Pop, in the common areas and on the balconies is prohibited. Barbecuing is also prohibited on the balconies or in outside areas, on the area managed by City Pop.
• 23.2.7   When preparing odour-intensive meals, the Pop or the common kitchen area must be adequately ventilated each time so that the aromas do not settle in the fittings. Ventilation by opening the entrance door of the Pop must be avoided, so that the common areas are not affected by odour emissions.

 

23.3. Appropriate operation of the Pop, installations, furniture and equipment

• 23.3.1   All items provided are to be used according to their purpose. Damage must be prevented as far as this is within your power.
• 23.3.2   Open fires, even candles, in the Pop, on balconies or in the common area are strictly prohibited.
• 23.3.3   The operation of additional, private radiators of any kind is prohibited. To reduce any kind of wasted energy, windows should not be kept permanently open or tilted during the heating season.
• 23.3.4   Before using electrical devices, check if they are suitable for the national voltage of 220 to 230 volts and that they have a safety seal of a globally recognised organisation (e.g. “CE”). If not, stop! Do not use them. It is forbidden by Police law to use electrical compliances that do not fulfil the State standards. You will be personally liable for any damages caused by disrespect of this fundamental rule and must even face criminal prosecution.
• 23.3.5   You are not allowed to make any electro-technical changes to the sockets and other electrical installations. If a plug does not fit, use a mobile adapter plug that can easily be bought from an electrical goods store. You are fully liable for any damage caused by failure to comply with these provisions.
• 23.3.6   Sun protection systems are not to be used in bad weather.
• 23.3.7   For safety reasons and to avoid bad smells, the storage of objects, clothing, shoes, racks, waste, sports equipment, etc. in the common areas, especially in front of the Pop entrance door or in the corridors, or on the balcony is prohibited.
• 23.3.8   The disposal of solids, such as leftovers, hygiene articles, etc., through the toilet or other siphons is strictly prohibited. The costs incurred by disregarding this provision resulting in the demolition or malfunction of WCs and other siphons are fully charged to you if you have caused the problem (effects are not only technically catastrophic, but also expensive to correct).
• 23.3.9   The use of the lift system must be carried out according to the regulations listed in the lifts and shall not be used, at any time, to transport heavy items. Transport of large goods in the lifts is not allowed. Lifts are designated to transport people, not objects. You are liable for damages to lifts due to improper or prohibited use. The emergency call installation in the lifts may only be used in case of emergency.
• 23.3.10   Any damage to Pop’s, to the common areas or to the installations, will be fully charged to you (including costs of replacement, repair, labour-hours, administration hours etc.).
• 23.3.11   It’s strictly forbidden to smoke and/or vape inside the building and Pops (including cigarettes, all e-cigarettes, drugs etc.) and in outdoors areas where not explicitly allowed. Smoking on balcony is also prohibited.
• 23.3.12   Specific areas of the building or Pop could be equipped with fire alarm detectors. Any costs coming from an activation of a fire alarm detector due to improper use of the indoor areas or Pop (smoke, excessive steam from the kitchen or bathroom, dust etc.) will be charged entirely to the Guest/s who caused the false alarm.

 

23.4. Moisture

• 23.4.1   You must follow the safeguarding rules that are to be carried out at least daily or every time, when necessary, as proper ventilation and full regeneration of the air in the Pop is essential to avoid the formation of unhealthy mould in the Pop.
• 23.4.2   The residual moisture caused by the operation of wet rooms or by boiling is to be removed by intensive daily ventilation. Intensive ventilation means the complete opening of all windows (but not of the front door) for five to a maximum of 10 minutes, three times a day.
• 23.4.3   You are responsible for the formation of mould in your Pop if the specified safeguard rules are not observed or if the mould is caused by careless use of the Pop. In that case you will bear the costs if damages occur and if reparation or replacements are needed.

 

23.5. Waste Management

• 23.5.1   Waste disposal and the proper handling of garbage bags are your responsibility.
• 23.5.2   Depending on the location of City Pop, only official, paid-for garbage bags may be used: buy them in the main grocery stores of the city or in the appropriate sales centres. Only official, payable garbage bags may be deposited (if supplied) in the container systems of City Pop. If containers are not supplied by City Pop or not available at the Site, you must dispose all waste in the waste disposal facilities provided and managed by the Community where the City Pop Site is located. Illegal dumping will be penalized by the Police.
• 23.5.3   There are maybe State-run, freely usable collection points for valuables such as glass, metal, waste oil, pet and other plastics, clothes, shoes etc. For more information and instructions, please visit the appropriate community websites and contribute with green and respectful behaviour for our environment and beautiful world.
• 23.5.4   The garbage bins supplied in the City Pop are only meant for the waste accumulated in the specific location where the waste bin is located, and not for dumping your personal waste accumulated in your Pop.
• 23.5.5   Leaving garbage bags or waste of any type within the building (floors, common areas, etc.), not properly deposited in the dedicated containers or dumped randomly external to the building (garden, entrance, etc.) is not allowed and might be subject to a Police sanction (fine).
• 23.5.6   City Pop provides a basic guideline about the waste management that applies in your City Pop building: if you need more information, it is your responsibility to get properly informed by means of publicly available information on the Web etc.

 

23.6. Reporting and rectification of damages and defects

• 23.6.1   If you observe defects and other damages to be remedied, you are required to report it to the Customer Care of City Pop through the Help & Support section in the App.
• 23.6.2   Lighting and technical installations will be replaced by City Pop free of charge unless you are responsible for defects resulting from misuse or intentional damage.
• 23.6.3   For larger repairs in the Pop, City Pop will take appropriate measures to maintain the service delivery of the booked Pop and other booked services. Minor defects and repairs, which can be corrected easily, will be corrected as fast as possible.

 

23.7. Pet prohibition

• 23.7.1   Keeping pets in a City Pop is prohibited. There is no entitlement to the grant of an exception.
• 23.7.2   If you keep a pet contrary to the contract, which leads among other things to noise or odour nuisance for the other Guests and/or to extensive wear and tear or to damage to the Pop, this represents a fundamental breach of contract, which authorises City Pop to terminate the contract immediately.

 

23.8. Security in the building

• 23.8.1   The building does not have specially trained security personnel who could be contacted in case of an emergency. Therefore, the following applies:
• 23.8.2   In case of criminal incidents (break-ins, threats, etc.), immediately and directly call the local Police on the emergency number. City Pop must be notified via the App or Email.
• 23.8.3   In case of open fire or of unidentified smoke smelling like fire (electrical cables burning etc.), the local fire brigade must be informed immediately on the emergency number and/or the fire emergency button must be pressed. City Pop must be informed via the App or Email. Your own efforts to extinguish the fire are only to be undertaken in the event of a trivial incident where there is no security risk for any people in the building. Even in case of minor doubts, call the fire brigade.
• 23.8.4   In case of medical emergencies, life-saving measures must be initiated immediately, and the local medical service must be contacted by telephone. City Pop must be informed via the App or Email.
• 23.8.5   The front door is locked throughout the day so that unauthorised third parties have no access. Exceptions apply (e.g. opening times for post and parcel deliveries). Access to the building is only possible by using the badge or the App and is not monitored by City Pop personnel.
• 23.8.6   The existing monitoring systems does not allow, inter alia, for data and privacy reasons, a monitoring of all areas and a permanent storage of recordings. You acknowledge and agree that the existing security systems will be operated. For more info, please read the detailed City Pop Video Surveillance Privacy Policy.
• 23.8.7   In the following cases, zero tolerance applies: trade in drugs and illicit substances, arms trafficking, money laundering or counterfeiting activities, commercial activities with a sexual background. If there are any signs of these zero tolerance activities, City Pop will call the Police. Guest/s and visitors involved in such zero tolerance activities will be evicted from the building immediately. There is no claim for reimbursement by the evicted Guest/s. City Pop will issue the final bill statement as if the evicted Guest/s had voluntarily left the Pop early. The evicted Main Guest owes City Pop any remaining balance and compensation according to the final bill statement, including any costs incurred by the authorities.
• 23.8.8   City Pop reserves the right to control the security system in all Pop’s in case of damage to the building (within or outside, damage to other Guest’s Pop or similar cases, etc.).

 

23.9. Events organised by City Pop for the Guests

• 23.9.1   City Pop organises events for all Guests. If explicitly stated, your friends and family members are also more than welcome to take part.
• 23.9.2   City Pop invites you and all the members through newsletters, flyers on place or posts on social media.
• 23.9.3   City Pop declines any liability (even in the case of negligence) for direct, indirect or consequential damages suffered or caused by you or by your friends/family members during an event organised by City Pop.
• 23.9.4   By taking part to the events, any participant agrees to eventually be included occasionally in videos and pictures taken for marketing purposes. The Main Guest is responsible to inform Additional Guest/s and other people they may invite, respectively. The marketing material might be also uploaded to City Pop social media channels, Website, App or any other marketing material. Guests have the right to object at any time to the use of images concerning them, in this case the Guest shall contact immediately City Pop via email or via the App.

 

23.10. Lost or damaged items

• 23.10.1   City Pop declines all responsibility for any damaged items owned by City Pop on the City Pop Site or of your own property, in your Pop, within the building or outside the building (washed and dried clothes in the laundry room, items stocked in the storage box, parked vehicle, etc.).
• 23.10.2   If the City Pop Team finds an item that is attributable to you, it will take care to return it to you and will contact you.
• 23.10.3   You are liable – if necessary, through your insurance policy – for any costs arising from the loss or damage to an item owned by City Pop or to your own property.

 

23.11. Updates to the Housing Rules

City Pop reserves the right to adjust the Pop-rules, at any time. Any new version will be available on the Website and on the mobile App and shall take effect from the date of such posting.

The following Terms and Conditions (“T&C”) represent the contract between Guests (as defined below) and VM OpCo S.r.l., with registered office in Milano, Viale Monza 137, registration number with the Companies’ Register of Milan, Monza, Brianza and Lodi, Fiscal Code 11431680963 (“City Pop“). Guests agree to read and to electronically confirm the T&C, and by having done that all Guests declare that they have understood and agree to all T&C provisions contained herein, prior to concluding any contract.  

1. City Pop 

1.1 City Pop by virtue of its agreement with the building owner, is the operator of the building for which these T&C apply. 

1.2 City Pop provides serviced accommodations (“Pops”) with fixed comforts included in the booking price plus additional comforts available for an extra fee. 

1.3 City Pop reserves the right to check the creditworthiness of Guests within the usual scope. By making a booking enquiry with City Pop, Guests give their consent to this check. City Pop can also ask the Guest to submit reports from credit reference agencies. 

1.4 Communications between Guests and City Pop must be made via the App and must comply with the provisions of these T&C. In exceptional cases, communication via e-mail is also acceptable. 

1.5 Members of the City Pop Team have the right to enter the Pop within the course of their duties. In case justifiable reasons (e.g. cleaning, adjust the temperatures and change the setting of the heating, etc), the Pop may be entered without the Guest’s presence. City Pop will inform in advance the Main Guest through email or App message when a City Pop Team will enter the Pop. In case of emergency the Pop might be accessed any time.  

 

2. Guests 

2.1 “Guests” are divided in two categories: the person which makes the booking and is responsible for the booking (“Main Guest”) and persons which are added as present by the Main Guest following the App procedure (“Additional Guest”). To avoid any misinterpretation, Additional Guests are only those registered by the Main Guest through the App within the booking process or later, following the procedure in the dedicated section. When not registered, the person in the Pop can only be qualified as a Visitor and clauses related to Section 3 apply. 

2.2 When referring to Guests in the T&C, provisions apply to both, to the Main Guest and to Additional Guest(s). 

2.3 Guests are the actual temporary users of the Pop. Depending on the size of the Pop, the Main Guest may use it alone or with a notified additional person. The maximum number of persons that can live in a specific Pop is ruled and indicated by City Pop. Each adult and child counts as one person. The Main Guest remains liable for damages and negative consequences caused by their behaviour and by the behaviour of the Additional Guest/s. 

2.4 At the time of booking, the Main Guest must indicate the number of persons who will be using the Pop. The Main Guest can add an Additional Guest to the booking during the booking procedure or later, always through the App. 

2.5 The Main Guest is obliged to complete the booking request by filling all data required completely and truthfully, ID verification procedure included. For ID documents (passport or identity card, including any necessary visas) that do not use the Latin alphabet, a translation must be provided. All obligations to provide data and ID documents apply also to Additional Guest/s, when added to a booking. If not done properly, no check-in will be possible, neither for the Main Guest, nor for any Additional Guest/s. 

2.6 If the App does not have to be used, the e-mail address notified by the Main Guest during the booking process must be used for further messages relevant to the booking between the Main Guest and City Pop. Messages from other, unknown, or unreported e-mail addresses will not be accepted as being from the Main Guest. The Main Guests must notice City Pop about any change to this e-mail address via the App, without delay. 

2.7 If the personal status of Guest/s or any other information on the booking request (addresses, telephone numbers, emergency contact details, etc.) change during the stay, the Main Guest must report it to City Pop through the City Pop App, without delay. 

2.8 Misrepresentation during and after the booking or the violation of reporting obligations by the Main Guest or by Additional Guest/s are breaches of the contract and entitle City Pop to terminate the contract, immediately, pursuant to article 1456 of the Italian Civil Code. To avoid any misinterpretation, the Main Guest is responsible for Additional Guests’ behaviour and reporting obligations. 

2.9 Additional Guest/s can be added for a minimum stay of at least seven days. The maximum duration amount to the entire stay of the Main Guest. 

2.10 Additional Guest/s are considered as such from the first day they begin their regular stay in the Pop and must be registered in the App before they arrive. 

2.11 To register Additional Guest/s the Main Guest must provide: email address, name and surname of the Additional Guest/s. Additional Guest/s must then follow the registration procedure in a limited period. By following the procedure (fill in all necessary data, follow ID Procedure in the App, accept T&C and Privacy Policy) they will become officially Additional Guest/s with all rights and obligations due.  

2.12 Registering Additional Guest/s through the App, entitles Additional Guest/s to have digital access to the Pop and to the common areas of the building from check-in day, or from the activation of the Additional Guest if this is done during the booking, till the end of the booking. The Main Guest can revoke at any time Additional Guest/s: doing so, the rights of Additional Guest/s to access are also revoked. 

2.13 Additional Guest/s will access the City Pop App with their personal login data using their device. They will have the digital access to the Pop and to the common areas of the building. Additional Guests cannot change the Main Guest’s booked services or add any services on behalf of the Main Guest or at cost of the Main Guest. 

2.14 The Main Guest is responsible to add or to revoke an Additional Guest at any time during the booking process or during the booking period. City Pop is not entitled to add or revoke an Additional Guest unless it has a reason to do so (e.g. wrong behaviour, disrespect of City Pop Rules, etc). Please note that, according to this T&C, an Additional Guest become so only when they have completed the registration procedure. The system will revoke automatically the Additional Guest if they have not completed all the necessary steps (filling data, ID verification, etc) in a certain period. 

2.15 Both the Main Guest and Additional Guest/s have the right to do the check-in process on the check-in day (subject to completion of data registration and ID verification procedure completed by the Main Guest and by any Additional Guest/s), but only one of the two can do it. Once the Main Guest has done the check-in process, Additional Guest/s can’t do it again, and vice versa. Additional Guest/s cannot do the check-in process if the Main Guest has not completed the ID verification procedure, successfully. After the check-in process is done, all properly registered Guests have access to the Pop.  

2.16 The Main Guest remains liable for all payments related to the bookings. 

2.17 Charging Additional Guest/s or other persons to stay in the Pop is not allowed. If the Main Guest charges the Additional Guest/s or other persons to stay in the Pop, this constitutes a serious breach of contract, which will lead to immediate termination of the contract and eviction/repossession of the Pop, pursuant to article 1456 of the Italian Civil Code. The Main Guest will then still owe City Pop the fee for the entire booked period, together with a penalty in the amount of Euro 5.000,00  

3. Visitors 

3.1 Visitors are persons who do not stay overnight. Such visitors do not need to be reported to City Pop. 

3.2 All visitors must comply with City Pop Rules, and applicable rules of the relevant Municipality, and the Main Guest is responsible and liable for all consequences arising from their behaviour. 

3.3 Hosting people overnight without adding them as Additional Guest/s constitutes a serious breach of contract, which can lead to immediate termination of the contract pursuant to article 1456 of the Italian Civil Code and eviction/repossession of the Pop. The Main Guest will then still owe City Pop the fee for the entire booked period. 

 

4. Overview of Guest reporting obligations 

4.1 Each Guest is required to provide City Pop through the dedicated App sections and procedure with the following information and documents: 

• Name changes 

• Reissued or changed ID or passport 

• Change in number of occupants; 

• Companions (e.g. children, partner) 

• Change in/of Additional Guest/s 

• Items missing upon move-in, such as furniture, installations, equipment, textiles, etc. If no missing items are announced within the terms dictated by City Pop at check-in, the Main Guest consents to the condition of the Pop and is responsible for it until check-out. 

• Damage to the Pop or defect items. If no damages or defects are announced within the terms dictated by City Pop at check-in, the Main Guest approves the condition of the Pop and is responsible for it until check-out. 

 

5. Fixed contract period 

5.1 The booking of a Pop is for a fixed contract period, but for a maximum of 52 weeks. 

5.2 The extension of a booking for the same Pop might not be possible. Guests may book another Pop, if available. An early extension of the booking is recommended. 

5.3 Even if Guests do not move into the Pop, they remain liable for the payment of the full amount of the booking, regardless of when City Pop was informed of the cancellation of the booking, in full or in part. 

5.4 Payments for longer or extended stays are set to recur every four weeks on Thursday to ensure a consistent billing cycle. However, occasional deviations may occur due to extensions. Both the payment amount and due date are binding, and the due date cannot be changed. On a general basis the payment schedule follows this cycle: 

• If the booking is for longer than 8 weeks: first 8 weeks are due at the time of the booking, then every 4 weeks the Main Guest must pay the following 4 weeks.  

• If the booking is shorter than 9 weeks: the entire amount is due at the time of booking. 

5.5 A refusal from Government or any other Institutional body to enter and/or stay in the country where the booked City Pop accommodation is located, does not constitute a reason for a contract termination. The total booking price remains owed by the Main Guest and must be paid. 

5.6 City Pop does not have a fixed cancellation policy. Any requests relating to an entire cancellation or shortening of a booking’s duration must be communicated in written form via the Help & Support section in the City Pop App. 

5.7 Each cancellation request will be individually evaluated by City Pop. City Pop reserves the right to decline a cancellation request. 

5.8 The cancellation/shortening request needs to be communicated with a minimum 6-week notice period.  

5.9 If a cancellation request is accepted by City Pop, a cancellation fee will be applied in the case of a booking’s cancellation or shortening of the duration of an existing booking. The cancellation fee is calculated based on the location of the City Pop and will be communicated to the Main Guest. 

5.10 Final confirmation can only be provided after the Main Guest’s request for cancellation or shortening the stay was approved by City Pop. 

5.11 Cancellations or shortenings are not permitted and will not be accepted by City Pop in August and December. Additional months may be restricted, based on circumstances or on the location of the City Pop accommodation. 

5.12 Given that each cancellation / shortening request is unique, all decisions, confirmations, and approvals are made with a case-by-case approach. City Pop will be free to decide if a request for cancellation or shortening of the stay will be accepted.  

  

6. Purpose 

6.1 The booking is for a Pop for a fixed number of people which must not be exceeded, with fixed included comforts. 

6.2 The booking entitles the Main Guest and registered Additional Guest/s, if the respective Pop is approved for more than one person, to use the booked Pop and the comforts included.  

6.3 A unilateral waiver by the Guest/s of included comforts will not reduce the fees owed. 

6.4 The Pop must be used exclusively for accommodation purposes. 

6.5 Commercial activities are not permitted in the Pop and/or in the common areas, at all, including paid counselling services, paid tutoring, paid training and courses, wellness services and permanently installed business operations. 

6.6 It is expressly prohibited to offer sexual services. 

6.7 The address of the Pop may not be used as a company address. 

6.8 If not stated otherwise, we assume that the accommodation does not serve as domicile within the meaning of art. 43 of the Italian Civil Code. 

6.9 Exemplary, the facilities at each City Pop Site can be viewed on the Website or via the App. City Pop does not guarantee the availability of in-house, common facilities at any time (i.e. there could be maintenance, repairs, changes to the common facilities at short notice, etc.). Guests are required to read the information about the comforts offered by the chosen premises carefully. 

 

7. Comforts included in the price 

7.1 Supply Costs 
7.1.1 Heating, electricity, water hot and cold, are included in the price, except for excessive consumption. 
7.1.2 Water and electricity are intended for use by the Guest(s) and may not be made available to third parties from outside the building. 
7.1.3 Commercial use of water and electricity is prohibited. 

7.2 Equipment and Facilities 
7.2.1 Each Pop has Wi-Fi, Smart TV, furniture, including customary mattress and bedding (pillows and blankets), bathroom, kitchen / kitchenette with customary amenities (crockery, cutlery, kitchen utensils) and home textiles (bath and hand towels, kitchen towels, bed linen). 
7.2.2 Where facilities are available for all Guests, a “first come, first served” principle applies. The right to use such common facilities is not exclusive and they can only be used subject to availability. 
7.2.3 The in-house, common facilities are intended for usage by Guest/s, exclusively. Third parties from outside the building, or friends not using a booked Pop or any associates of the Guest/s are not entitled to regular use.  
7.2.4 The in-house common areas are to be used exclusively for ordinary leisure activities. For example, no political or religious events are to be held. 
7.2.5 The voluntary non-usage of included comforts does not entitle the Guest/s to a price reduction. 

7.3 Wi-Fi 
7.3.1 City Pop’s free Wi-Fi includes high-speed Internet access and unlimited data usage.  
7.3.2 City Pop provides a standard provider service. Reliable data on data transmission speed is not available, and guarantees are not possible, since this depends on factors over which City Pop has no influence, as the general network stability and network utilisation within and outside of the building. 
7.3.3 The use of the Wi-Fi network (“Network”) provided at the City Pop Site is governed by the Wi-Fi Terms and Conditions (Wi-Fi T&C) described at point 9, in detail. By connecting to and using the Network, Guest/s agree to comply with these terms. Failure to do so may result in suspension of access, termination of services, or legal action where applicable. 

7.4 HoTex 
7.4.1 HoTex includes household textiles, such as bed linen, kitchen towels, towels, bath towels. The household textiles are property of City Pop. The household textiles must be returned at the check-out in the same undamaged state how they were provided at the check-in. 
7.4.2 It is possible to request more HoTex for an additional fee. 

7.5 Co-Liv 
7.5.1 In-house common areas and other locations, Co-Liv, which are available free of charge at the respective City Pop Site, are not for individual Guests’ exclusive use.    
7.5.2 Which in-house, common facilities are available at the individual City Pop Sites and what the special conditions of use are (binding house rules and/or leaflet), can be checked on the Website or via the App. 
7.5.3 The terms of use of the common areas specific to each City Pop Site are stated in the City Pop internal regulation “City Pop Housing Rules” at point 23. 

7.6 Letterbox 
7.6.1 Each Pop has an assigned Letterbox, usually located in the main entrance area.  
7.6.2 The Letterbox is labelled by City Pop, only. Guest/s are not allowed to change, amend or add names on the Letterbox 
7.6.3 Guest/s are responsible for collecting letters, advertising materials and parcels delivered to them. City Pop has no responsibility for the supervision or the handing over of letters, advertising material and parcels to Guest/s. The littering of unwanted letters, advertising material or packaging material in the entry area, inside or outside, or in the common areas is forbidden. 
7.6.4 After checking out, the Main Guest is responsible for announcing the change of address to all known senders in good time. The State Post maybe offers payable forwarding services. City Pop does not provide forwarding services. Letters and parcels not deliverable may not be returned to the sender and might be lost. City pop assumes no liability. 

7.7 CP Tec 
7.7.1 The technician “CP Tec” is the person in charge for the City Pop Site who can be contacted, in case of an emergency even outside office hours (17.00 p.m. to 08.00 a.m.) or during weekend, through the telephone number of the City Pop Support Line, indicated in the entrance area of each City Pop Site or in the App. The intervention time depends on the availability of the necessary technician/s and the urgency of the matter. Requested on-site interventions outside the usual working hours not being an emergency matter will be fully charged to the Main Guest. 
7.7.2 For any repair inquiries, questions about specific items, or other usage-related issues, Customer Care can be reached via the Help & Support section in the App. If necessary, a technician will visit the Pop to address and resolve the issue. Technical services are provided during working hours. If need be, Technicians are entitled to enter Pops without prior notice or on short notice to the Main Guest, without the Guest’s formal permission. 
7.7.3 To ensure Pops are kept in good condition, City Pop conducts regular mandatory inspections with the on-site technical team once every quarter. If a Pop is found to be inadequately maintained, whether due to insufficient cleanliness or negligent use or misconduct behaviour by the Guest/s, City Pop will arrange necessary interventions (cleaning or repairs etc.) to restore the Pop to its proper state, with all costs to be charged to the Main Guest. These mandatory inspections will be announced in advance through the App and, if the Main Guest is not present, will be carried out autonomously. 

7.8 City Pub   
7.8.1 Depending on the City Pop location, a City Pub Facility may be available that is operated either by City Pop or by an external F&B operator and will be open to public. During closing hours, access to the City Pub might not be allowed or be restricted. In the City Pub all rules of good behaviour, common sense and respect for others apply. 

7.9 CP Wash  
7.9.1 Self-service washing machines and tumble dryer, CP Wash, are available in the building. These facilities can be used by all Guests. By any event, City PoP shall not be held responsible for any loss of unattended clothes/objects, or damages to the latter due to an improper use of the facilities by Guests. 
7.9.2 Terms of use, and instructions for use are available in the laundry.  

 

8. Additional comforts / payable additional services 

8.1 The range of payable additional services is different depending on the location of the City Pop Site. Payable additional comforts are provided exclusively to order. For some additional comforts a permanent booking order is possible (e.g. repetitive cleaning services, storage, parking, etc). To include an additional service to the stay, the Main Guest uses the specific App section. The payment must be made via credit card, immediately.  

8.2 CP Cleaning 
8.2.1 Additional cleaning is called “CP Cleaning” and can be booked at the time of the booking and/or during the stay in the specific App section. By any event, it remains understood that cleaning between Guests is performed by CityPop with every check-in/check-out without any charge 
8.2.2 Guest/s can choose via the App when they want the Pop to be cleaned choosing between the available days at the time of booking.  
8.2.3 Cleaning staff is authorised to enter the Pop even if Guest/s are not present. 
8.2.4 To carry out the CP Cleaning effectively, the surfaces to be cleaned must be kept free as far as possible. If surfaces are not kept free or the Pop is not in good, tidied up condition, the quality of the cleaning services cannot be guaranteed. 
8.2.5 CP Cleaning is a general cleaning, which includes vacuuming, dusting, bathroom and toilet cleaning and floors, but not the cleaning of excessively heavy soiling, not washing dishes and kitchen utensils, no specific clean-up, no waste disposal and no organizing of the Guest’s personal items.  
8.2.6 During the service booking process, the conditions for the provision of the service will be displayed.  
8.2.7 City Pop has the right to charge an additional fee if the CP Cleaning requires more time than planned to be carried out efficiently, caused by the poor condition found in the Pop (e.g. heavily soiled and littered Pop, surfaces not free, etc.). 
8.2.8 The CP Cleaning comfort can be booked for the entire or remaining duration of the stay, or for a shorter period or once. 

8.3 Final Cleaning 
8.3.1 The final cleaning is mandatory, and the costs will be charged to the Main Guest in the first invoice. These costs will be displayed separately. At the time of check-out, if the Pop is in a poor condition (soiled, dirty, rubbished) that requires more intensive cleaning than expected and standard, City Pop reserves the right to make the Main Guest responsible for additional cleaning costs which will be deducted from the Main Guest’s deposit, without express consent requirement by the Main Guest. 

8.4 CP Box 
8.4.1 If available at the City Pop Site, the storage room “CP Box” can be booked for the entire duration of the stay or for a shorter period. In CP Boxes, only items of the Guest/s shall be stored, not items of third parties. 
8.4.2 CP Box may not be used for longer duration of people staying within or for leisure activities (for storage only; no use as craft / hobby room, as laboratory, as growing plants facility, etc.). 
8.4.3 City Pop is not responsible for Guest/s stored items, also not in case of burglary and theft. The CP Boxes are not monitored. Guest/s can insure their personal belongings, privately. City Pop is not liable for Guest/s stolen items. If a burglary happened, Guest/s will be obliged to call the Police and to report the damage of the CP Box to City Pop, immediately. 

8.5 CP Co 
8.5.1 Depending on the City Pop location, different types of common rooms, CP Co, may be available. These rooms vary in size, functionality, permitted use and other variables. Below are presented, in a non-exhaustive list, some of the common areas which might be available: 
8.5.1.1 An equipped kitchen usable by Guest/s for sociable meals. 
8.5.1.2 A fitness area furnished with fitness machines and gym equipment. 
8.5.1.3 A co-working area furnished with desks.  
8.5.1.4 A sound room to play music instruments. 
8.5.1.5 A movie room which is equipped as a cinema (projector, seats, etc.). 

8.6 Parking Lots 
8.6.1 Bookable Parking Lots for vehicles, availability depending on the City Pop location. The Parking Lots are not monitored. City Pop will neither be liable for theft nor for burglary. 
8.6.2 The booking of a Parking Lot without an accommodation being booked at the same time is usually not possible.  
8.6.3 It is not allowed to stock personal items on a Parking Lot. Cars or motorcycles/bicycles are the only vehicles permitted to park. Payable charging facilities might be available.  
8.6.4 Subject to availability, Parking Lots can be booked as additional payable comfort during the booking request and/or during your stay via the App, either for the entire or for the remaining duration of the stay, or else for a shorter period, the minimum duration is visible directly in the app. 

8.7 Cancellation terms of additional comforts 
8.7.1 Permanently booked additional comforts, such as ongoing cleaning services, storage and parking, have a cancellation term of 28 days from the Guest’s following billing cycle (e.g. if a Guest wants to cancel a service on the 1st of January and the following billing cycle is on the 20th of January, the service must be paid and will be provided till the 28th day after the 20th of January). For additional comfort bookings of a duration less than eight weeks, no cancellation of already booked additional services is possible.   
8.7.2 Cancellation requests can be made directly in the App, in the Comfort section. 

8.8 City Pop is an international accommodation chain, which operates in various countries in the field of serviced Micro-Accommodations. In its expansion, City Pop is constantly improving its concept. It may be that some locations have certain specific comforts and services available, and others do not. Especially, the availability of co-living rooms is not guaranteed at every location. The available amenities and co-living areas at a concrete City Pop Site are listed during the booking phase of the Pop. Some co-living areas might partially be accessible or not at all, depending on the season or on other grounds, as for example terrace or garden. The Guest will have an overview about the whole offer at a specific City Pop location during the booking phase. 

 

9. Internet Connection 

9.1 The use of the Wi-Fi network (“Network”) provided at City Pop Sites is regulated by the following Wi-Fi Terms and Conditions as mentioned in cif. 7.3.3. By connecting to and using the Network, Guest/s agree to comply with these terms and conditions. Failure to do so may result in suspension of access, termination of services, or legal action where applicable. 
9.1.1 Fair Usage Policy 

• The Wi-Fi service is provided as a shared resource for all Guests to use fairly and responsibly. 

• Bandwidth is not unlimited and excessive usage that negatively impacts other users (e.g., prolonged streaming, large downloads, or hosting servers) is forbidden. 

• The Network is intended for personal use only. It must not be used for commercial activities, reselling bandwidth, or operating a business. 

• Streaming, gaming, video calls, and downloading are permitted within reasonable limits that do not disrupt the overall Network performance. 

• The building management or network administrator reserves the right to limit speeds, block certain applications, or implement traffic management measures if usage patterns negatively impact the service for others. 

9.1.2 Prohibited Activities 

• Guest/s must not engage in any activities that are illegal, harmful, or disruptive to the Network. Prohibited actions include, but are not limited to: 

9.1.2.1 Malicious and Illegal Use 

• Hacking, unauthorized access, or penetration testing of any system or network. 

• • Distribution of malware, viruses, or phishing attempts. 

• Engaging in cybercrime activities, such as fraud, identity theft, or unauthorized data collection. 

• Any use that violates local, national, or international laws, including copyright infringement, hacking, or illegal downloading. 

9.1.2.2 Network Abuse 

• Using the Network to send spam, unsolicited communications, or bulk messages. 

• Running servers, torrents, or high-bandwidth applications that degrade network performance. 

• Attempting to bypass security measures or gain unauthorized access to other devices. 

9.1.2.3 Inappropriate or Offensive Content 

• Hosting, sharing, or distributing offensive, defamatory, obscene, or illegal content. 

• Engaging in activities that promote violence, discrimination, or hate speech. 

9.1.3 Monitoring and Enforcement 

• The building management or network administrator reserves the right to monitor traffic patterns to ensure compliance with this policy. 

• If a resident is found to be in violation of this policy, actions may include: 

• Warning or temporary suspension of access. 

• Permanent disconnection from the Network. 

• Legal action, including reporting to authorities for criminal activity. 

• The Network is not guaranteed to be secure, and users are responsible for their own cybersecurity measures, such as using firewalls, VPNs, and strong passwords. 

9.1.4 Limitation of Liability 

• The Wi-Fi service is provided on an “as is” and “as available” basis, with no guarantees of uptime, speed, or uninterrupted service. 

• The building management is not responsible for any data loss, hacking incidents, or security breaches that occur on the Network. 

• Guest/s assume all risks associated with connecting personal devices to the Network. 

9.1.5 Changes to Terms: these terms may be updated periodically to reflect changes in policies, security measures, or legal requirements. Continued use of the Wi-Fi Network constitutes acceptance of the latest terms applicable. For inquiries or to report network abuse, contact City Pop through the Help & Support section in the App. 

9.2 Guest/s must comply with all applicable laws and regulations when using the shared internet connection according to City Pop Internet Connection Acceptable Use Policy. 

9.2.1 The following activities are strictly prohibited: 

• Unauthorized access to or use of data, systems, or networks, including any attempt to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without express authorization. 

• Sharing the internet connection with individuals outside of the group of authorized users. 

9.2.2 To ensure equitable access to the shared internet connection, this policy is in place: 

• Each user is allocated a specific Speed Capacity that can be up to 100Mbps / device. 

• Activities that consume excessive bandwidth, such as, large file downloads, and peer-to-peer file sharing, should be limited to off-peak hours to avoid congestion and ensure fair usage for all users. 

• The provider reserves the right to monitor data usage and take necessary actions to prevent abuse of the shared internet connection, including throttling bandwidth, terminating access for users who repeatedly engage in prohibited activities. 

9.2.3 To ensure the optimal performance and reliability of the shared internet connection, City Pop will adhere to the following maintenance policy and thus 3 types of maintenance windows might occur during your stay.  

• Scheduled Maintenance: Regular maintenance will be conducted during off-peak hours to minimize disruption. You will be notified at least 48 hours in advance of any scheduled maintenance that may impact service availability. 

• Emergency Maintenance: In the event of unexpected issues or urgent security threats, City Pop may perform emergency maintenance without prior notice. Users will be informed as soon as possible about the nature of the emergency and the expected duration of the maintenance. 

• Service Interruptions: During maintenance periods, users may experience temporary interruptions or reduced performance.  

City Pop will make efforts to complete maintenance tasks promptly and restore full service quickly. 

9.3 User Support: If users encounter connectivity issues or require assistance during maintenance periods, they should contact City Pop via the City Pop App.  

9.4 The provider will offer timely updates and support to address any concerns or problems that arise due to maintenance activities. 

9.5 Infrastructure Upgrades: periodically, the provider may upgrade the network infrastructure to improve service quality and performance. Users will be informed of major upgrades and any potential impacts on their internet connection in advance. 

9.6 By agreeing to these terms and conditions, users acknowledge and accept that occasional maintenance is necessary for the upkeep and enhancement of the shared internet connection and agree to comply with the policies outlined above. 

 

10. Booking process 

10.1 Guests wishing to stay in a City Pop can check the availability of Pops directly in the App or through City Pop official website. Bookings can be made either via the City Pop App or through City Pop official website at booking.citypop.com. Regardless of the channel used, the Guest remains fully subject to the City Pop Terms & Conditions and must complete all further steps via the City Pop App. Through the App or in the Website, Guests can discover the Pops exemplary, the included comforts, the available additional comforts requiring payment and the conditions of use. After accepting all terms and conditions, and the privacy policy, Guest/s can confirm the booking application by paying the due amount.  

10.2 Main Guests must be at least 18 years old to book a Pop. Accompanying minors are allowed only if they are relatives of the Main Guest. The granting of exemptions requires the written consent of the legal guardian(s) of the minor. 

10.3 After completing the booking application (payment included), the Main Guest will receive a booking confirmation. After this procedure and before the check-in the Main Guest must fully complete the identification procedure. Once this procedure has been successfully completed, the Main Guest will receive the digital key and, if applicable, an access code to enter the booked Pop on the day and hour of check-in.  

10.4 ID verification is a mandatory procedure and if Guest/s continue to fail in completing the procedure this constitute a serious breach of the preconditions to conclude a contract, and the booking process can be terminated with immediate effect without any compensation, pursuant to article 1456 of the Italian Civil Code. If it turns out, later, that the ID verification/s were incorrect or obtained by fraudulent means, the contract will become null and void without compensation. City Pop reserves the right to inform the Police, if need be. 

10.4.1 Whenever the identification process is not completed for all Guests, no access to the Pop will be granted to the Guest/s. 

10.4.2 Application will be declined if the Main Guest is below 18 years old or if accompanying minors are not relatives of the Main Guest. The granting of exemptions requires the written consent of the legal guardian(s) of the minor. 

10.4.3 Application will be declined if Guest/s have non-valid or expired legal documents (ID, Passport, Visa etc.). 

10.4.4 Application will be declined if Guest/s have compromised or false legal documents, namely whether a document is publicly available or known as compromised or it has been reported as used in a suspicious way. 

10.4.5 Application will be reviewed if some parameters do not fully satisfy the ID verification internal procedure. In such cases the review will need the Guest to perform some additional activities (e.g. re-do the procedure because of low quality image or change profile data as there is no match between inserted data and ID data), the Guest is obliged to do so. If the Guest fails to do so, this constitutes a serious breach of the contract, and the booking can be terminated with immediate effect without any compensation.  

10.5 The information provided by the Guest/s with the application will be processed and stored in accordance with the legal provisions and will be treated according to City Pop Privacy Policy, in accordance with the applicable legal regulations at the concrete Site. Any notification to authorities, etc. is made in accordance with the statutory provisions. By accepting the Privacy Policy, all Guests confirm that they expressly agree. 

10.6 With the booking confirmation, the booking becomes legally binding. The first payment, if not already performed, is due immediately. The Pop will not be provided if the first payment has not been received (value date incoming account), according to the instructions in the booking. 

10.7 Payment must be made via credit card. Cash payments are not accepted. For individual locations, bank transfer may be available as a payment option in the App. If the bank transfer option is not visible in the App for a specific location, credit card payment is the only available payment method. 

10.8 If the payment by credit card is not working for any reason (payment method has an issue, any technical problem, etc.), City Pop does not guarantee the booking. The Guest bears the risk of credit card payment processing. 

10.9 The information contained in the booking application is used by City Pop as a basis for the fulfilment of City Pop’s own obligations to report data to the Police and municipal authorities. This City Pop registration does not replace Guest/s own registration duties with the Police and municipal authorities, if applicable. 

10.10 All Guests (for the sake of clarity, both Main Guests and Additional Guest/s) must inform themselves of the publicly accessible Internet pages of the responsible Police section and municipal authorities. Every Guest is obliged to contact the competent authorities in accordance with the legal regulations and to fully comply with all reporting obligations and other requirements, including compliance with any personal payment requirements (taxes etc.), if applicable.  

10.11 Failure to comply with mandatory reporting obligations and non-fulfilment of any legally binding requirements by the Guest constitute material breaches of the contract, which entitles City Pop to terminate the contract, immediately pursuant to article 1456 of the Italian Civil Code. 

10.12 By choosing the Pop using the App, the Guest chooses the Pop based on exemplary information provided. The Guest is hereby informed and aware that the pictures of the Pop in the App refer to a real Pop at the Site, but these pictures must not correspond to the exact Pop booked. Not only the layout but also some decorative items or furniture arrangement may differ in the de facto booked and assigned Pop.  

10.13 For booking of a Pop at a newly to be opened Site, City Pop reserves the right to change the assigned Pop. Save in exceptional cases, the main Pop characteristics (balcony, size, etc.) and the price of the booked Pop will remain unchanged. City Pop does not owe any further damages or compensations of any other nature to the Guest. 

10.14 City Pop reserves the right to assign to the Guest a different Pop before the check-in, in case the previous assigned Pop is damaged or not accessible due to different reasons. If the new Pop assigned is cheaper than the one assigned previously, City Pop will refund the difference of the price to the Guest. If the new Pop assigned is more expensive than the one assigned previously, City Pop will cover the extra costs. City Pop does not owe any further damages or compensations of any other nature to the Guest. 

10.15 City Pop reserves the right to provide a replacement accommodation in a hotel or a similar accommodation, in case a newly opened building will be delayed in providing the Pops or in case of other justified reasons. If the Guest does not accept the alternative accommodation, City Pop will refund the unused, booked weeks or, in exceptional cases, will refund 100% of the booking by cancelling it. City Pop does not owe any further damages or compensations of any other nature to the Guest. 

10.16 Depending on the City Pop location, City Tax or other mandatory tourism taxes may apply in accordance with binding local regulations. Guests are required to prepay these taxes (such as City Tax per night or forfait tax) during the booking process or at the end of the booking. City Pop collects these taxes on behalf of the local authority and subsequently transfers them, accordingly. Guests shall inform themselves about publicly available online resources provided by responsible authorities or public bodies, where they can find all necessary information regarding potential exemptions and other relevant details about local tourism laws. The same rules apply to all additional Guests, starting from their notified and registered day of arrival. 

10.17 Payments must be made via credit card. Cash payments are not accepted. For select locations, bank transfer may be available as a payment option in the App. If the bank transfer option is not visible in the App for a specific location, credit card payment is the only available payment method. 

10.18 City Pop reserves the right to decline a booking even after the Guest has received an automatic booking confirmation. The decline of the booking will happen in due time and entails a full refund of the paid amount. 

 

11. Self-Check-In  

11.1 The Guest will receive a notification by the App with which the self-check-in on the day of arrival can be performed. The App indicates the time from which self-check-in is possible. Early dropping of baggage is not allowed.  

11.2 Upon arrival in the Pop, the Guest will see in Check-In Procedure in the App the Inventory assigned to the Pop. The Guest must check if everything is available and in working order.  

11.3 The Inventory is the detailed list of all the items provided in the Pop in working condition (i.e. furniture + furnishings + textiles + dishes / cutlery + kitchen utensils + utensils, etc.) that City Pop entrusts to the Guest/s and for which the Main Guest is responsible till the end of the booking.  

11.4 The Guest must follow the check-in procedure through the App within 24 hours from the initial access to the Pop. If the procedure is not completed within 24 hours, the Guest approves the state of the Pop as “in good and in working order” and it is assumed that the Pop is complete, as listed in the Inventory, and free from preexisting defects. The Guest is responsible for careful use of the Pop and for all Inventory provided, from check-in till the check-out.  

11.5 When entering the Pop, the Guest must check the inventory and the Pop and report any discrepancies and/or defects within 24 hours after arrival to City Pop via the App or via e-mail (sending pictures and describing the issue). Discrepancies notified without clear and explicative pictures are not considered.  

11.6 If for any reason (even the negligence of City Pop) the Guest does not have access to the Inventory list, the Guest must notify City Pop through the App within 24 hours from their arrival. If no notification is made and the Guest does not check the list of the Inventory within 24 hours, the Guest agrees to the condition of the Pop and takes responsibility for it from the check-in till the check-out.  

11.7 The instructions and check-in procedures are provided to the Guest via App or eventually via e-mail. The Guest is responsible for ensuring accessibility to this information to successfully check-in. In particular: the App must be updated, the Smartphone must be loaded and active, the Guest must ensure there is an Internet connection and consider all the information provided by City Pop to reach the right location.  

11.8 City Pop will provide the Guest with the essential information about the location: address, including street name, number of the building and Postal code. The number of the assigned Pop is visible in the App starting from the check-in day. For obtaining all other, non-Pop-related information, the Guest is responsible. 

 

12. Self-Check-Out 

12.1 The Guest must leave the Pop on the last day of the agreed contract period. In the App and on the Website is listed at what latest time the Guest must have left the Pop. 

12.2 For the check-out, the Guest receives procedure instructions via the App or eventually via e-mail. The Guest is obliged to inform City Pop of any damage or destruction of the Inventory entrusted, before departing. The Guest must follow and respect all steps of the check-out procedure instructions. If the Guest does not receive or cannot access the check-out procedure instructions, this must be notified to City Pop. If no notification by the Guest was made, it is assumed that the Guest has received the check-out procedure instructions and that the Guest was properly informed about all mandatory steps of the check-out.  

12.3 Damage to or destruction of the Inventory, which exceeds normal wear and tear, and/or damage caused by improper use shall be charged to the Guest. The amount of the compensation payable depends on the time value of the damaged or destroyed object(s), summing up to the amount of the repair costs plus the damage management costs of City Pop. The damages will be charged to the Guest’s credit card. If a credit card charge is not possible, the Guest will owe City Pop the relevant amount which shall be paid by bank transfer. 

12.4 Guest/s must vacate the Pop completely and must take all their belongings. The Inventory taken over upon arrival remains in the Pop. The Guest/s dispose of any extraordinary rubbish independently and at their own expense.  

12.5 The final cleaning is at the expense of the Main Guest. It will be shown separately at the time of booking and the cost will be included in the total booking price. If Guest/s leave the Pop in an excessively dirty state, they will have to pay the additional extraordinary cleaning costs. 

12.6 If Guest/s rented a storage box or a parking lot, they are responsible for emptying the storage box and moving the vehicle. The disposal costs for items left in the Pop, in the storage box or in the parking spot after the check-out time has elapsed will be charged to the Main Guest.  

12.7 After check-out and returning the Pop, City Pop will carry out a control of the Pop and of the Inventory. In case that no damages/missing items are recorded, City Pop will proceed with the refund of the deposit within 30 days from the check-out day. In case of damages/missing items City Pop will retain the proportional amount of the deposit to cover the damage/missing items and/or claim further damages from the Main Guest. The Main Guest expressly agrees to this procedure. 

 

13. Booking price and payment 

13.1 Until the booking is confirmed, the price is not guaranteed and may be updated regularly. Once the booking is made, the price for that period will remain unchanged. However, the price could differ between the initial booking and any extension, as each booking or extension is based on the current price at that time. Therefore, it is highly recommended to extend the booking as soon as possible. 

13.2 The booking must be paid in advance. The Pop cannot, or can no longer be, made available for the Guest/s if the first payment or the subsequent payment(s) are not made according to the booking schedule (amount and period).  

13.3 If the Main Guest is in arrears with a payment, a default interest of 5% per annum starting from the expiry date must be paid. For each reminder, an administrative fee of Euro 50.00 will be charged. 

13.4 When booking, Guests shall pay a credit card deposit of EUR 200.00 (two hundred) (“Deposit”), which serves as collateral for purchased, unpaid services and for any damage to the Inventory, the living space or to general facilities, and may also be used to partially cover any eventual cancellation fee. The Guests shall be liable for any additional damage or damage amount in addition, if the amount of the Deposit is insufficient or a credit card charge is not possible. 

13.5 The Main Guest is obliged to take personal liability insurance for the staying period in City Pop with coverage also for Additional Guest/s. 

13.6 When paying with credit card: The entire amount for bookings with a duration from four weeks to eight weeks, the booking price, the deposit and the final cleaning cost are due immediately while booking, in order that the booking can be confirmed by City Pop. Bookings with a duration that exceed eight weeks, require a prepayment corresponding to the first eight weeks of the booking, the deposit and the final cleaning amount to be paid during the booking process. The prepayment of eight weeks refers to the payment of the first eight weeks of the stay. At the next payment date (four weeks after the check-in day), the Guest will be charged for a period of up to 4 weeks, billed and paid four weeks in advance of the start of this next prepayment period. Thereafter, the credit card will be charged every four weeks for the entire length of stay. The receiving of the prepayment mentioned before will confirm the booking and is due immediately at the moment of booking in order that the booking being confirmed.  

13.7 For selected City Pop locations, bank transfer may be available as an additional payment option in the App. If the bank transfer option is not visible in the App for a specific location, credit card payment is the only available method. When paying, where allowed, via bank transfer, the following conditions apply: for bookings lasting between four and eight weeks, the full amount, including the deposit and final cleaning, is due immediately via express bank transfer upon booking if the check-in date is within the next four weeks. If the check-in is more than four weeks away, the payment must be received by City Pop within three working days. After this period, the provisional booking will be automatically cancelled with no option for restoration. For bookings exceeding eight weeks, a prepayment covering the first eight weeks, along with the deposit and final cleaning, is required. The prepayment corresponds to the first eight weeks of the stay. The Guest will receive an invoice for the next payment (for the following four weeks) two weeks after check-in, with payment due six weeks prior to the start of the next period. The essential details regarding invoice deadlines will be provided either on the invoice or in the App. 

13.8 Guest/s are entitled to change their credit card credentials in the appropriate section of the App; Guest/s cannot delete notified and saved credit card credentials if a booking “in pending”/”in pre-stay”/”in stay” is present. Guest/s must communicate to City Pop any change of credit card credentials saved and must change the payment method in the App, as soon as Guest/s know that the notified and saved payment method is no longer valid. The communication or the change of credit card credentials must be carried out before any payment is due to guarantee the successful payment for the services offered by City Pop.  

13.9 If a credit card payment or a bank payment, where allowed, fails on the due date and the payment due is not or not fully received by City Pop, City Pop will notify the Guest with an automatic reminder, together with the granting of a 7-day grace period. After the elapse of the 7th day, without City Pop having received full payment, the booking will be automatically shortened and terminated, with the Guest’s obligation to check-out. The Main Guest understands and agrees that the accommodation contract is automatically deemed as terminated starting from the 8th day of payment default and that the Guest and any Additional Guest/s must leave the Pop, at the end of the already fully paid period, i.e. 3 weeks later, at the latest. Any administrative costs incurred due to this process will be deducted from the paid deposit, firstly, and will be owed by the Main Guest if the deposit amount does not suffice. City Pop reserves the right to claim any damages incurred by City Pop and/or other compensations owed by the Main Guest or by Additional Guest to City Pop, including the payment of the full booking price and all open fees regarding services delivered or booked, either delivered to or booked by the Main Guest or delivered to or booked by Additional Guest/s, by the Main Guest.  

13.10 The transactions made by credit card between Guest/s and City Pop are handled by an external operator, who is informed about the saved credit card credentials of Guest/s. In the City Pop systems, Credit Card data is partially encrypted and only a few numbers are visible to provide maximum security towards all Guests. 

13.11 After the first registration of the credit card credentials and authorization through the 3-D Secure process, Guest/s agree to future transactions even without 3-D Secure authorization and grant City Pop the right to process all transactions related to the booking. 

13.12 In case of payment via bank transfer, Guest/s are responsible for ensuring that the bank details registered in the App are accurate and up to date at all times. Any occurring problems due to incorrect or invalid bank details will be the responsibility of the Guest/s. 

13.13 When booking via the website, the Guest will be redirected to a secure payment gateway. Once the payment is processed, the reservation will be synced with the City Pop App for further management. 

 

14. Payment arrears 

14.1 As regards bookings that have not been started, yet, from the fourth day after the still unpaid prepayment was due, City Pop has the right to cancel the reservation for the Pop with no indemnification to the Guest owed. 

14.2 Regarding bookings that have been started, after four days, if necessary after two days, after the payment was due, or after expiry of the booked and paid duration, City Pop is entitled to enter the Pop for eviction purposes, to pack or let pack any belongings of the Main Guest and Additional Guest/s and to store them, to provide an inventory and a damage list containing also any disposal costs (summing up compensation for hours worked plus communal discharge fees) for waste and write-offs, to close, to block access to the former Guest/s and to re-allocate the Pop for bookings by new Guests, after necessary re-establishment work. City Pop may, at its own discretion, appoint an official if the circumstances warrant it. The costs of the appointed official are to be borne by the Main Guest. 

14.3 The Main Guest is obliged – in addition to the usual costs – to cover the additional costs incurred by City Pop in an unscheduled eviction. In particular, the Main Guest is obliged to pay the remaining booking costs (booking price for the remaining, contractually agreed time, at least until the possible booking of the same Pop by a new Guest, etc.). Also, the Main Guest owes to City Pop any costs incurred for the involvement of an official, the recording of the inventory of the personal belongings of the Main Guest and of any Additional Guest/s, any disposal costs and the safekeeping of the personal belongings (but only items of value) of the Main Guest and of any Additional Guest/s, will be charged to the Main Guest for full payment, plus interest of 5% per annum.  

14.4 Items of value are objects or documents that appear to be worthy of preservation according to local understanding, according to the autonomous, careful and comprehensible discretion of City Pop. 

14.5 The inventoried belongings of the Guest and any Additional Guest/s will be kept for three months. Within this period, the Main Guest can collect all these belongings, even the belongings of any Additional Guest/s. As far as a right of retention of the items is legally possible, the release will take place step by step, against payment of the default sum owed by the Main Guest. 

14.6 The Main Guest has not picked up all stored belongings within three months, City Pop is entitled to appropriate these belongings as it sees fit. Before any disposal begins, an e-mail announcing this will be sent to the Main Guest’s last known e-mail address. 

14.7 After the expiry of 10 days after having sent the disposal announcement per e-mail to the Main Guest, City Pop shall be entitled to dispose of all stored belongings, to whomsoever these may belong, at its own discretion, e.g. to sell them to any third party or to assume them to be its own property, considering the liquidation proceeds or value when calculating or amending the Main Guest’s final bill statement.  

14.8 The costs of the liquidation and/or disposal of all stored belongings must be borne by the Main Guest. City Pop is authorised to dispose of all belongings of negligible value at the Main Guest’s expense. Certificates and other ID documents of the Main Guest and/or any Additional Guest/s are kept for 10 years at the Main Guest’s expense. Afterwards City Pop will be entitled, but not obliged, to dispose of certificates and other ID documents belonging to the Main Guest and/or to any Additional Guest/s. 

 

15. Extension of the booking 

15.1 Through the “Extend your stay” function in the App, the Main Guest can extend the booking in the same Pop, under the condition that the Pop is still displayed as available in the App for the period that the Main Guest wishes to extend the stay. 

15.2 The extended period begins on the check-out date of the original booking. 

15.3 City Pop cannot guarantee the extension in the same Pop, as the availability of the same Pop depends on the point in time where the extension is asked for by the Main Guest.  

15.4 The booking can be extended for a minimum of one week starting from the check-out date of the original booking. It is hereby clearly stated that the total number of booked weeks, summing all previous bookings in the same Pop, cannot exceed 52 weeks. 

15.5 When a booking is extended to a total of 8 weeks or less, Guests must pay for the entire additionally booked period.  

15.6 The booking rates at the time of the extension request apply.   

15.7 Normally, already booked permanent, additional comforts will be automatically prolonged for the extension period, if they are still available. If, in special cases, formerly booked permanent, additional comforts are not or are not fully available during the extension period, the Guest will be notified. The non-availability of formerly booked permanent, additional comforts does not give the Guest ground to cancel the extended booking of the Pop. 

15.8 If the Guest wants to cancel any booked additional comforts for all or for part of the extended period, the cancellation terms of the booked services apply. Some additional comforts, such as cleaning services, storage and parking, usually have a minimum booking time requirement and a specific cancellation term. 

15.9 During the extension booking process the Main Guest can choose other additional comforts. These additional services have the same payment conditions as in the case of a new booking, namely the first eight weeks must be paid in advance, in case of booking a permanent additional service. 

15.10 City Pop has the right to carry out an intermediate control of the Pop before the extension period begins, even if no check-out happens.  

15.11 City Pop has the right to refuse a request for extension, if during the intermediate control City Pop assumes that the Guest/s are treating the Pop inappropriately.  

15.12 To benefit from the function “Extend your stay” the Main Guest must make sure to have installed at least version 2.0, or later, of the App. 

 

16. Guests’ liability 

16.1 Guest/s are liable for damages caused by careless, improper or contractually adverse use of the Pop, the inventory, the equipment or the generally available facilities or installations. Liability applies both to the damage to property (repair costs for correcting the defect) and to the administrative costs incurred (organisation and monitoring of the defect’s rectification), the latter at cost price. 

16.2 Guest/s are liable for all damage to the building and its fixed installations and for all damage to property of third parties, which happen in the building and are caused by Guest/s.  

16.3 The Main Guest and Additional Guest/s are liable for all the taxes imposed on them that are not included in the booking price and/or in the additional services of City Pop but depend on the registration by the Main Guest and Additional Guest/s in the community or in the country, if applicable (e.g. City Tax (“tassa di soggiorno“), etc.).  

16.4 The Main Guest is obliged to take personal liability insurance for the staying period in City Pop as specified in point 13.5. 

 

17. City Pop’s liability 

17.1 City Pop is liable, within the scope of its own services, exclusively for its own, grossly negligent behaviour. Furthermore, City Pop is not liable in cases of force majeure. 

17.2 City Pop is not liable for any problems with access to the building, in the context of the local, possibly even extreme weather conditions (snow, ice, hail, heavy rain, etc.), since the safe use at any time cannot be guaranteed, and also the individual, weather-adequate equipment of Guest/s and the degree of familiarisation of Guest/s with the local climate can vary greatly.  

17.3 City Pop insures its own liability risks to the extent required by local laws. 

17.4 City Pop strives to provide the promised services properly. No compensation is due for a temporary, minor restriction of use of the Pop, the common areas and installations, inventory and equipment, if the troubleshooting and problem solving occurs in a timely and customary manner. For heating or warm water issues, City Pop is required to resolve the issue within 72 hours or to arrange a temporary replacement after 72 hours, at the latest.  

17.5 If an included comfort, despite the problem being dealt with in a manner that conforms to local standards in terms of time and content, is unavailable for a long period, the Guest is entitled to a discount only for the period of the loss of use, within the framework of City Pop’s price calculation. Any further compensation to the Main Guest and/or to Additional Guest/s will not be owed by City Pop. 

17.6 Should a payable additional comfort be temporarily unavailable, City Pop is not liable for any loss or damages. Should an additional comfort be unavailable for a longer period, City Pop shall be liable for the price of the additional comfort already paid, but not more, unless the Guest has entered a contract with an external supplier of the additional comfort. City Pop strives to keep the additional comforts available but cannot guarantee it. The liability for additional comforts that have been agreed directly between the Main Guest and/or Additional Guest/s with an external supplier is ruled exclusively by the contract concluded. Any City Pop collection or billing services for additional comforts provided by third parties do not result in City Pop being liable for these comforts rendered or for any damages or losses caused because of the provision of such comforts by third parties. 

17.7 City Pop excludes liability for auxiliary persons to the maximum extent permitted by law. City Pop takes care of the proper selection, instruction and supervision of its staff, in line with the legal requirements. 

17.8 If not already excluded by any other provision of these T&C, City Pop shall only and at most, if even, be liable for direct damage to the Main Guest, i.e. not for indirect damages, not for further damages nor for types of damages not typical or locally in the laws at the Site of the Pop not known, such as loss of enjoyment or multiple punitive damages with penalties and all the like. Any contractual liability to Additional Guest/s is excluded, unless a booking took place directly between City Pop and Additional Guest/s, but for the content of that booking, only. In this case, liability of City Pop exists for direct damage, only, and the maximum sum of liability of City Pop for that direct damage amounts to the price of the booked service. 

17.9 These limitations of liability are subject to the mandatory statutory provisions of State substantive law, to the exclusion of the international private law and to the exclusion of state contract or any other international law. 

17.10 City Pop is not liable for loss or theft of the Main Guest’s and/or Additional Guest/s’ property, unless this loss or theft has been proven to be caused by poor service on part of City Pop. All Guests are required to keep valuables in locked cupboards, especially if not present in the Pop at the time when services are provided. All Guests make sure that high value items are adequately insured and/or sufficiently protected against access by unauthorised persons. 

17.11 Insofar as City Pop is liable, this liability is limited to the amount of maximal Euro 1.000,00 per incident.  

17.12 The measures taken to ensure the safety of persons and property are in accordance with customary local practices. There is no seamless monitoring of all generally accessible areas. 

 

18. Completeness of the booking conditions / Deviating agreements 

18.1 The content of the contract is conclusively derived from the exemplary description of all services rendered (accommodation, basic services, additional services), from the information provided in the booking request, from the booking confirmation, from these T&C as well as from the respectively mandatory applicable statutory provisions. Other provisions do not apply. In addition, there are no verbal agreements and such are not allowed.  

18.2 If the Main Guest wishes to agree on other provisions and/or otherwise to deviate from these T&C, these changes and amendments are to be agreed with City Pop specifically and expressly, in writing form.  

18.3 Guests will be notified of any changes or amendments to these T&C. Guests are responsible to review the updated T&C to ensure that they are aware of any modification. For any further clarification, Guests can contact City Pop through the Help & Support section the App. Without written objection, the Main Guest and/or Additional Guest/s are deemed to have accepted and agreed to the latest version of the T&C as binding and applicable.  

18.4 City Pop and/or the CP Tec or other staff are entitled to warn Guests, within the framework of these regulations, agreements and legal provisions, to comply with them and to issue corresponding instructions (right of instruction / house rules / code of conduct, etc.).  

18.5 For special, additional agreements between City Pop and Guests, in extraordinary cases, the requirement for at least the electronic written form applies, which must include and clearly display the express acceptance and confirmation by City Pop. Acceptance by silence by City Pop is explicitly excluded. 

 

19. Additional or missing provisions and language 

19.1 Should it become apparent during the booking period that a legally relevant issue was not, or not adequately, regulated, or if a provision originally or subsequently does not prove to be legally feasible, the filling of the gap will be done primarily in analogy to the provisions already made and the economic intent and purpose. The sense and spirit of the previous booking and the associated regulations and agreements made are to be preserved as far as possible. The highest guideline is an appropriate, substitute, universally applicable, but also fair in a concrete individual case, solution that is appropriate for the operating concept of City Pop. 

 19.2 The English version of these T&C takes precedence over translations into other languages. 

 

20. City Pop App 

20.1 City Pop operates and offers all services through the mobile App called “City Pop”. Bookings are also possible through Websites. 

20.2 Guests must carry out all necessary tasks and steps through the App, among which are: obtain more information about exemplary description and availability of the Pop, prices, characteristics of the Pop, booking of a Pop (including proper payment), booking of additional comforts (including proper payment).  

20.3 By downloading, browsing, and accessing or using the City Pop App, Guests agree and accept the Privacy Policy.  

20.4 For using the City Pop App, Guests need an Internet connection independent of the Network at the CP site. .  

20.5 Guests agree and accept that City Pop will send notifications or messages through the App regarding the bookings or booked comforts. 

20.6 City Pop is committed to solving display and operation errors and bugs as soon as they occur. However, City Pop cannot guarantee that the City Pop App will be free of errors and bugs. In case of errors and bugs, City Pop does not accept any liability for these errors and/or bugs. All errors or bugs should be reported to the Customer Care of City Pop to be solved as soon as possible.  

20.7 City Pop cannot guarantee that the operation of the City Pop App (for all the functions) will always be uninterrupted and accessible. It might happen that some functions are suspended or restricted at any time, or some messages/notifications are not transmitted as they should be however, City Pop will try to provide an uninterrupted access to all functions of the App. City Pop does not accept any liability for damages or losses caused by App malfunctions. 

20.8 City Pop cannot guarantee that the City Pop App is free from viruses or anything else that may damage or affect any technology. City Pop does not accept any liability for damages or losses caused by viruses or anything else transported via the App. 

20.9 City Pop reserves the right to suspend the use of the App if City Pop believes that a Guest or user has committed any breach of these T&C or that a Guest or user has committed any fraud against City Pop or against any third person.  

20.10 All contents of the App are protected by copyrights laws and/or other intellectual property rights, and belong exclusively to Artisa Group, of which City Pop is part of. The contents may not be copied, reproduced, distributed, sold, published, unless expressly permitted in writing by the respective right holder. 

20.11 City Pop reserves the right to change or modify at any time contents, information, functions, services, prices, pictures, etc. in the App without notice. City Pop does not assume any responsibility for errors or changes in the contents of the App. 

 

21. Applicable law 

21.1 Guests agree that bookings are purely digitally confirmed and processed. There is no requirement for a written copy and signature on the booking. The parties agree that, if the Guests or City Pop needs to be provided with a written and signed copy of this agreement for official or other, well-founded, purposes (e.g. for payment purposes), the hard copy of this agreement shall be created and provided to the requesting party. In any case, if possible and permissible, the parties will endeavour to provide legally binding evidence through the use of electronic signatures. 

21.2 The law of the country where the City Pop building operates is the applicable law that will apply to all matters involving the use of the App and all agreed contracts, if not ruled by the provisions of this T&C, already.  

21.3 Exclusive and sole place of jurisdiction are the courts of the city in which the Pop is situated. If proceedings are brought in other jurisdictions, no statement of defence will be made, and all foreign decisions will be deemed nil and void. Arbitration tribunals and other alternative litigation proceedings are expressly excluded. 

21.4 Should City Pop incur costs because of unauthorised claims by Guest/s at other places, at arbitration tribunals or other alternative litigation, Guest/s are obliged to fully pay all costs incurred in connection therewith, regardless of cost-bearing decisions in other, inadmissible proceedings. 

 

22. Updates to T&C 

City Pop reserves the right to change or modify the content of these T&C. Any new version will be available on the City Pop Website and in the mobile App and shall take legal effect from the date of such posting. Without written objection, Guests are deemed to have accepted and agreed to the latest version of the T&C, as binding and applicable. 

 

23. City Pop Housing Rules 

“City Pop Housing Rules” (“Pop-rules”) is the Code of Conduct to comply with when using a Pop and common areas. All rules are set to ensure a healthy and peaceful Guest coexistence. The Pop-rules are designed to facilitate the coexistence, to maintain a positive atmosphere and to treat the infrastructures (your Pop, everywhere around and within the building managed by City Pop) carefully and respectfully, not only for you, but for the benefit of all other Guests, also.  

Being a proper City Pop Guest means being civilized and considerate to people of different backgrounds and cultures in an atmosphere of mutual respect. 

The Pop-rules also contain all information every Guest need for upkeeping the day-to-day relations with City Pop and its service staff. The Pop-rules form an integral part of the T&C. Substantial or repeated failure to comply with the Pop-rules entitles City Pop to terminate the contract. From this point on, the word “Guest” will be substituted with “You” as we value a direct approach when talking about community living and respect for others and proper use of areas designed for you. 

By accepting the T&C, you electronically confirm this Code of Conduct at the time of booking, and you declare that you have understood and agreed to all provisions and to observe all Pop-rules, which is also in your own interest. Thank you for embracing our concept and our values, and for following the Pop-rules. 

 

23.1 Duty of care 

23.1.1 You may use carefully all installations of City Pop and leave them as you would like to find them. Please follow carefully our Pop-rules.  

23.1.2 City Pops are high-quality design products. For this reason, there is a ban on changes to the furniture and other furnishings of the Pop. Structural changes are strictly prohibited. The furniture must not be altered, or damaged with nails or otherwise. The use of the furniture and the equipment must be used as usual, resulting in normal wear and tear. Pictures, posters, etc. may be hung in the designated places if you wish to bring your personal touch. The hammering of nails in the walls etc. is not permitted. 

23.1.3 You are not allowed to remove from the apartment and/or give away any furniture, furnishings or equipment. It is also not permitted to bring and use equipment from the apartment into the general areas within the building. 

23.1.4 You may bring in your own, movable, small furniture items, which may not be permanently mounted or installed in the Pop. The small furniture brought in may not damage the existing equipment or remaining furniture. 

23.1.5 The permanent installation of satellite dishes or other technical equipment as well as the insertion of further cables is prohibited. 

23.1.6 We offer you a Pop which is fully equipped with furniture and inventory: use everything while you are at City Pop, but please, remember that inventory, furniture, upholstery, equipment and household textiles may not be removed from the Pop, not given away, not sold and not given to third parties. Their use takes place exclusively together with the Pop and/or with activities in the building (e.g. also the gym, yoga room, etc.). 

23.1.7 You should not carry out any independent repairs within the Pop, of installations, of other equipment or of furniture. You are obliged to report damages and any repairs required to the CP Tec and/or to City Pop. 

23.1.8 When using all the common areas of the City Pop building, please do it with care and clean up. Guests are obliged to leave a common area in a proper state, after use. 

23.1.9 We thank you for taking care of your Pop and all the common areas of City Pop with common sense, following all Pop-rules. 

23.2 Obligation to consider other Guests 

23.2.1 Always respect other Guests and please always remember how noise and bad smells can impact other Guest’s lives. 

23.2.2 Sound reproduction devices of any kind are to be operated in the Pop at a customary domestic noise level. Common areas may not be used for the operation of sound reproduction equipment, not for private concerts, not for other performances and not, if not privately bookable for such kind of leisure activity, for private parties with exclusive groups of persons. Multi-person singing events or band rehearsals in the Pop or in the common areas are not permitted. 

23.2.3 To respect the peace and quiet of everyone, playing music with any kind of musical instruments is not permitted. Amplifier systems for musical instruments are not allowed to be used in the Pop and in the common areas. Striking private singing is equivalent to making music with musical instruments. 

23.2.4 At City Pop, from 9pm to 8am, the legal requirement for quiet at night applies. During the night, the use of the Pop and of common areas shall be limited according to the requirements of consideration and of Police laws. Sound reproduction devices must be used only in a correspondingly quiet setting. The active playing of musical instruments is prohibited. Guests are advised that the nightly period of quiet can be enforced by the Police and that the Police can be called in by any Guest for free to enforce the night’s quiet hours period without the involvement of City Pop. 

23.2.5 You must avoid any actions that will disturb other Guests, such as slamming doors, talking out strikingly loud in common areas or in your Pop, etc. City Pop reserves the right to act if these rules are not respected.  

23.2.6 For safety reasons and out of respect for all non-smokers using a Pop, smoking or vaping in the Pop, in the common areas and on the balconies is prohibited. Barbecuing is also prohibited on the balconies or in outside areas, on the area managed by City Pop.  

23.2.7 When preparing odour-intensive meals, the Pop or the common kitchen area must be adequately ventilated each time so that the aromas do not settle in the fittings. Ventilation by opening the entrance door of the Pop must be avoided, so that the common areas are not affected by odour emissions. 

23.3 Appropriate operation of the Pop, installations, furniture and equipment 

23.3.1 All items provided are to be used according to their purpose. Damage must be prevented as far as this is within your power. 

23.3.2 Open fires, even candles, in the Pop, on balconies or in the common area are strictly prohibited.  

23.3.3 The operation of additional, private radiators of any kind is prohibited. To reduce any kind of wasted energy, windows should not be kept permanently open or tilted during the heating season.  

23.3.4 Before using electrical devices, check if they are suitable for the national voltage of 220 to 230 volts and that they have a safety seal of a globally recognised organisation (e.g. “CE”). If not, stop! Do not use them. You will be personally liable for any damages caused by disrespect of this fundamental rule and must even face criminal prosecution. 

23.3.5 You are not allowed to make any electro-technical changes to the sockets and other electrical installations. If a plug does not fit, use a mobile adapter plug that can easily be bought from an electrical goods store. You are fully liable for any damage caused by failure to comply with these provisions. 

23.3.6 Sun protection systems are not to be used in bad weather.  

23.3.7 For safety reasons and to avoid bad smells, the storage of objects, clothing, shoes, racks, waste, sports equipment, etc. in the common areas, especially in front of the Pop entrance door or in the corridors, or on the balcony is prohibited.  

23.3.8 The disposal of solids, such as leftovers, hygiene articles, etc., through the toilet or other siphons is strictly prohibited. The costs incurred by disregarding this provision resulting in the demolition or malfunction of WCs and other siphons are fully charged to you if you have caused the problem (effects are not only technically catastrophic, but also expensive to correct).  

23.3.9 The use of the lift system must be carried out according to the regulations listed in the lifts and shall not be used, at any time, to transport heavy items. Transport of large goods in the lifts is not allowed. Lifts are designated to transport people, not objects. You are liable for damages to lifts due to improper or prohibited use. The emergency call installation in the lifts may only be used in case of emergency.  

23.3.10 Any damage to Pop’s, to the common areas or to the installations, will be fully charged to you (including costs of replacement, repair, labour-hours, administration hours etc.). 

23.3.11 It’s strictly forbidden to smoke and/or vape inside the building and Pops (including cigarettes, all e-cigarettes, drugs etc.) and in outdoors areas where not explicitly allowed. Smoking on balcony is also prohibited. 

23.3.12 Specific areas of the building or Pop could be equipped with fire alarm detectors. Any costs coming from an activation of a fire alarm detector due to improper use of the indoor areas or Pop (smoke, excessive steam from the kitchen or bathroom, dust etc.) will be charged entirely to the Guest/s who caused the false alarm. 

23.4 Moisture 

23.4.1 You must follow the safeguarding rules that are to be carried out at least daily or every time, when necessary, as proper ventilation and full regeneration of the air in the Pop is essential to avoid the formation of unhealthy mould in the Pop. 

23.4.2. The residual moisture caused by the operation of wet rooms or by boiling is to be removed by intensive daily ventilation. Intensive ventilation means the complete opening of all windows (but not of the front door) for five to a maximum of 10 minutes, three times a day. 

23.4.3 You are responsible for the formation of mould in your Pop if the specified safeguard rules are not observed or if the mould is caused by careless use of the Pop. In that case you will bear the costs if damages occur and if reparation or replacements are needed. 

23.5 Waste Management 

23.5.1 Waste disposal and the proper handling of garbage bags are your responsibility.  

23.5.2 Depending on the location of City Pop, only official, paid-for garbage bags may be used: buy them in the main grocery stores of the city or in the appropriate sales centres. Only official, payable garbage bags may be deposited (if supplied) in the container systems of City Pop. If containers are not supplied by City Pop or not available at the Site, you must dispose all waste in the waste disposal facilities provided and managed by the Community where the City Pop Site is located. Illegal dumping will be penalized by the Police. 

23.5.3 There are maybe State-run, freely usable collection points for valuables such as glass, metal, waste oil, pet and other plastics, clothes, shoes etc. For more information and instructions, please visit the appropriate community websites and contribute with green and respectful behaviour for our environment and beautiful world.  

23.5.4 The garbage bins supplied in the City Pop are only meant for the waste accumulated in the specific location where the waste bin is located, and not for dumping your personal waste accumulated in your Pop.    

23.5.5 Leaving garbage bags or waste of any type within the building (floors, common areas, etc.), not properly deposited in the dedicated containers or dumped randomly external to the building (garden, entrance, etc.) is not allowed and might be subject to an administrative sanction (fine).  

23.5.6 City Pop provides a basic guideline about the waste management that applies in your City Pop building: if you need more information, it is your responsibility to get properly informed by means of publicly available information on the Web etc.   

23.6 Reporting and rectification of damages and defects 

23.6.1 If you observe defects and other damages to be remedied, you are required to report it to the Customer Care of City Pop through the Help & Support section in the App. 

23.6.2 Lighting and technical installations will be replaced by City Pop free of charge unless you are responsible for defects resulting from misuse or intentional damage.  

23.6.3 For larger repairs in the Pop, City Pop will take appropriate measures to maintain the service delivery of the booked Pop and other booked services. Minor defects and repairs, which can be corrected easily, will be corrected as fast as possible. 

23.7 Pet prohibition 

23.7.1 Keeping pets in a City Pop is prohibited. There is no entitlement to the grant of an exception. 

23.7.2 If you keep a pet contrary to the contract, which leads among other things to noise or odour nuisance for the other Guests and/or to extensive wear and tear or to damage to the Pop, this represents a fundamental breach of contract, which authorises City Pop to terminate the contract immediately. 

23.8 Security in the building 

23.8.1 The building does not have specially trained security personnel who could be contacted in case of an emergency. Therefore, the following applies: 

23.8.2 In case of criminal incidents (break-ins, threats, etc.), immediately and directly call the local Police on the emergency number. City Pop must be notified via the App or Email.  

23.8.3 In case of open fire or of unidentified smoke smelling like fire (electrical cables burning etc.), the local fire brigade must be informed immediately on the emergency number and/or the fire emergency button must be pressed. City Pop must be informed via the App or Email. Your own efforts to extinguish the fire are only to be undertaken in the event of a trivial incident where there is no security risk for any people in the building. Even in case of minor doubts, call the fire brigade. 

23.8.4 In case of medical emergencies, life-saving measures must be initiated immediately, and the local medical service must be contacted by telephone. City Pop must be informed via the App or Email. 

23.8.5 The front door is locked throughout the day so that unauthorised third parties have no access. Exceptions apply (e.g. opening times for post and parcel deliveries). Access to the building is only possible by using the badge or the App and is not monitored by City Pop personnel.  

23.8.6 The existing monitoring systems does not allow, inter alia, for data and privacy reasons, a monitoring of all areas and a permanent storage of recordings. You acknowledge and agree that the existing security systems will be operated. For more info, please read the detailed City Pop Video Surveillance Privacy Policy. 

23.8.7 In the following cases, zero tolerance applies: trade in drugs and illicit substances, arms trafficking, money laundering or counterfeiting activities, commercial activities with a sexual background. If there are any signs of these zero tolerance activities, City Pop will call the Police. Guest/s and visitors involved in such zero tolerance activities will be evicted from the building immediately. There is no claim for reimbursement by the evicted Guest/s. City Pop will issue the final bill statement as if the evicted Guest/s had voluntarily left the Pop early. The evicted Main Guest owes City Pop any remaining balance and compensation according to the final bill statement, including any costs incurred by the authorities. 

23.8.8 City Pop reserves the right to control the security system in all Pop’s in case of damage to the building (within or outside, damage to other Guest’s Pop or similar cases, etc.).  

23.9 Events organised by City Pop for the Guests 

23.9.1 City Pop organises events for all Guests. If explicitly stated, your friends and family members are also more than welcome to take part. 

23.9.2 City Pop invites you and all the members through newsletters, flyers on place or posts on social media.  

23.9.3 City Pop declines any liability (even in the case of negligence) for direct, indirect or consequential damages suffered or caused by you or by your friends/family members during an event organised by City Pop. 

23.9.4 By taking part to the events, any participant agrees to eventually be included occasionally in videos and pictures taken for marketing purposes. The Main Guest is responsible to inform Additional Guest/s and other people they may invite, respectively. The marketing material might be also uploaded to City Pop social media channels, Website, App or any other marketing material. Guests have the right to object at any time to the use of images concerning them, in this case the Guest shall contact immediately City Pop via email or via the App. 

23.10 Lost or damaged items 

23.10.1 City Pop declines all responsibility for any damaged items owned by City Pop on the City Pop Site or of your own property, in your Pop, within the building or outside the building (washed and dried clothes in the laundry room, items stocked in the storage box, parked vehicle, etc.). 

23.10.2 If the City Pop Team finds an item that is attributable to you, it will take care to return it to you and will contact you.  

23.10.3 You are liable – if necessary, through your insurance policy– for any costs arising from the loss or damage to an item owned by City Pop or to your own property.   

23.11 Updates to the Housing Rules 

City Pop reserves the right to adjust the Pop-rules, at any time. Any new version will be available on the Website and on the mobile App and shall take effect from the date of such posting.  

 

24. Express Acceptance Clause 

 

By approving the T&C, the Guests represent to have understood the obligations contained therein. The Guests specifically approve pursuant to and for the purposes of articles 1341 and 1342 of the Italian Civil Code the following clauses: 2 (“Guests“), 3 (“Visitors”), 4 (“overview of guest reporting obligations”) 5 (“fixed contract period”) 6 (“purpose”), 7 (“comforts included in the price”), 8 (“Additional comforts / payable additional services”) 10 (“booking process”) 13 (“booking price/payment”), 14 (“payment arrears”) 16 (“guest liability”), 17 (“City Pop’s liability”), and 21 (“applicable law”).  

The following General Terms and Conditions (“Terms and Conditions“) constitute the agreement between the Guests and City Pop AG (“City Pop“) and the Landlord (as defined below in Sec. 1.1) (City Pop and the Landlord individually or collectively “Contracting Party“). Guests agree to read and electronically confirm the Terms and Conditions; by doing so, all Guests declare, prior to entering into any agreement, that they have understood and agree to all provisions of the Terms and Conditions contained in this document.

 

1. 1. City Pop

• 1.1   City Pop AG, with its registered office at Bernerstrasse Süd 169, 8048 Zurich, Switzerland (“City Pop”), is, pursuant to its agreement with the respective owner of the relevant City Pop Building, the manager of that Building to which these Terms and Conditions apply. The owner of the Building of City Pop Essen is Agile Living Essen S.à r.l., 9–11 Grand Rue, 1661 Luxembourg, the owner of the Building of City Pop Berlin is Agile Living Berlin S.à r.l., 16-18, Boulevard Royal, 2449 Luxembourg, Trade Register Number: B251783 and the owner of the Building of City Pop Frankfurt am Main is Heaven Projekt S.à r.l., 16 Boulevard Royal, 2449 Luxembourg, Trade Register Number: B274709 (the aforementioned respective owner of the relevant City Pop Building each referred to in these Terms and Conditions as the “Landlord”).
• 1.2   City Pop enters into a tenancy in the name of and on behalf of the Landlord between the Guest and the Landlord for accommodation (“Pop”) with defined Services. City Pop itself offers additional Services, which are available for an additional fee. In addition, Services from external providers are available to the Guest (the aforementioned defined Services of the Landlord, of City Pop, and the additional Services offered by external providers hereinafter each referred to as “Services”).
• 1.3   City Pop reserves the right to review the Guests’ creditworthiness to the usual extent. By submitting a booking request to City Pop, the Guests consent to this review. City Pop may also request the Guest to obtain information from credit reporting agencies.
• 1.4   Communication between the Guests and City Pop takes place via the App and must comply with the provisions of these Terms and Conditions. In exceptional cases, communication by email is also permitted.
• 1.5   Members of the City Pop team have the right to enter the Pop in the course of their duties. Where legitimate reasons exist (e.g., cleaning, temperature regulation and adjusting the heating settings, etc.), the Pop may be entered without the Guest being present. City Pop will inform the Main Guest in advance by email or App message when a member of the City Pop team will enter the Pop. In emergencies, the Pop may be entered at any time.

 

2. Guests

• 2.1   A “Guest” is the person with whom the Contracting Party enters into the respective Agreement. “Guests” are divided into two categories: the person who makes the booking and is responsible for the booking (“Main Guest”) and persons who are added by the Main Guest as present in accordance with the App procedure (“Additional Guests” or “additional Guests”). For the avoidance of doubt, Additional Guests are only those who have been registered by the Main Guest via the App as part of the booking process or later in accordance with the procedure set out in the relevant section. If no registration has taken place, the person in the Pop can only qualify as a Visitor, and the provisions of Section 3 apply.
• 2.2   Where these Terms and Conditions refer to Guests, the provisions apply both to the Main Guest and to Additional Guests.
• 2.3   Guests are the actual temporary users of the Pop. Depending on the size of the Pop, the Main Guest may use it alone or together with a registered Additional Guest. The maximum number of persons who may reside in a given Pop is determined and specified by City Pop. Each adult and each child counts as one person. The Main Guest is liable for damages and negative consequences caused by his or her conduct and the conduct of the Additional Guests.
• 2.4   When booking, the Main Guest must specify the number of persons who will use the Pop. The Main Guest may add an Additional Guest to the booking during the booking process or later, always via the App.
• 2.5   The Main Guest is obliged to complete the booking request fully and truthfully, including the identity verification procedure. For identification documents (passport or identity card, including any required visas) that are not written in Latin script, a translation must be provided. All obligations to provide data and identification documents also apply to Additional Guests when they are added to a booking. Failure to comply will result in no Check-in being possible, neither for the Main Guest nor for Additional Guests.
• 2.6   If the App does not need to be used, the email address provided by the Main Guest during the booking process must be used for further booking-related messages between the Main Guest and City Pop. Messages from other, unknown, or unspecified email addresses will not be accepted as originating from the Main Guest. The Main Guest must inform City Pop without delay of any change to this email address via the App.
• 2.7   If the personal status of the Guest/Guests or other details of the booking request (addresses, telephone numbers, emergency contact details, etc.) change during the stay, the Main Guest must report this to City Pop without delay via the City Pop App.
• 2.8   False statements made during and after the booking, or a breach of the reporting obligation by the Main Guest or Additional Guests, constitute a breach of the Agreement and entitle City Pop to terminate the Agreement immediately. For the avoidance of doubt, the Main Guest is responsible for the conduct and the reporting obligation of the Additional Guests.
• 2.9   Additional Guests may be added for a minimum stay of at least seven days. The maximum length of stay corresponds to the Main Guest’s total length of stay.
• 2.10   Additional Guests are considered as such from the first day of their regular stay in the Pop and must be registered in the App before their arrival.
• 2.11   To register Additional Guests, the Main Guest must provide the following details: email address, first and last name of the Additional Guests. The Additional Guests must then complete the registration procedure within a specified period. By following the procedure (completing all required data, following the identification procedure in the App, accepting the Terms and Conditions and the Privacy Policy), they officially become Additional Guests with all associated rights and obligations.
• 2.12   By registering Additional Guests via the App, they are granted digital access to the Pop and to the common areas of the Building from the day of Check-in, or from the activation of the Additional Guest if this takes place during the booking, until the end of the booking. The Main Guest may revoke Additional Guests at any time: this also terminates their right of access.
• 2.13   Additional Guests access the City Pop App using their personal login credentials on their own device. They have digital access to the Pop and to the common areas of the Building. Additional Guests can book laundry services directly using their own credit card details. Additional Guests cannot change the services booked by the Main Guest or add further services in the name of, or at the expense of, the Main Guest.
• 2.14   The Main Guest is responsible for adding or removing Additional Guests at any time during the booking process or during the booking period. City Pop is not entitled to add or remove Additional Guests unless there is a reason for doing so (e.g., misconduct, non-compliance with City Pop rules, etc.). Please note that, under these Terms and Conditions, an Additional Guest is only considered as such once they have completed the registration process. The system automatically revokes the registration of an Additional Guest if they have not completed all required steps (entering data, identity verification, etc.) within a specified period.
• 2.15   Both the Main Guest and the Additional Guests have the right to carry out the Check-in process on the day of Check-in (provided that data registration and identity verification have been completed by the Main Guest and all Additional Guests), but only one of the two may do so. Once the Main Guest has completed the Check-in process, the Additional Guests can no longer carry it out, and vice versa. Additional Guests cannot carry out the Check-in process if the Main Guest has not successfully completed identity verification. Once the Check-in process has been completed, all duly registered Guests have access to the Pop.
• 2.16   The Main Guest remains responsible for all payments related to the booking.
• 2.17   Without City Pop’s express consent, the Main Guest is not permitted to charge Additional Guests or other persons a fee for staying overnight in the Pop. If the Main Guest charges the Additional Guests or other persons for staying overnight in the Pop, this constitutes a serious breach of the Agreement, resulting in immediate termination of the Agreement and eviction/repossession of the Pop. The Main Guest will then continue to owe City Pop the fee for the entire booked period.

 

3. Visitors

• 3.1   Visitors are persons who do not stay overnight. These Visitors do not need to be reported to City Pop.
• 3.2   All Visitors must comply with the City Pop rules, and the Main Guest is responsible and liable for all consequences of their conduct.
• 3.3   Any overnight stay of persons that is not merely temporary, without registering them as Additional Guests, constitutes a serious breach of the Agreement, which may result in immediate termination of the Agreement and eviction/repossession of the Pop. The Main Guest will then continue to owe City Pop the fee for the entire booked period.

 

4. Overview of Guests’ Reporting Obligations

• 4.1   Each Guest is obliged to provide City Pop with the following information and documents via the designated areas of the App and in accordance with the specified procedure:
• Full first and last name
• Newly issued or changed identity card or passport
• Change of Additional Guests
• Items missing on arrival, such as furniture, furnishings, fittings, textiles, etc. If no missing items are reported within the period specified by City Pop upon arrival, the Main Guest is deemed to accept the condition of the Pop and is responsible for it until Check-out.
• Damage to the Pop or defective items. If no damage or defects are reported at Check-in within the period specified by City Pop, the Main Guest confirms the condition of the Pop and is responsible for it until Check-out.

 

5. Fixed Contract Term

• 5.1   The booking of a Pop is for a fixed contract term of at least one (1) month but no more than 25 weeks.
• 5.2   An extension of the booking for the same Pop may not be possible. Guests may book a different Pop, subject to availability. Early extension of the booking is recommended.
• 5.3   Even if Guests do not move into the Pop, they remain obligated to pay the full booking amount, regardless of when City Pop was informed of the full or partial cancellation of the booking.
• 5.4   Payments for longer or extended stays are made every four weeks on Thursday to ensure a consistent billing cycle. However, occasional deviations may occur due to extensions. Both the payment amount and the due date are binding and cannot be changed. In general, the payment schedule follows this cycle:
• For a booking of more than 8 weeks, the first 8 weeks are due at the time of booking; thereafter, the Main Guest must pay for the following 4 weeks every 4 weeks.
• For a booking of less than 9 weeks, the entire amount is due at the time of booking.
• 5.5   A denial of entry into and/or stay in the country in which the booked City Pop accommodation is located, by the government or another institutional authority, does not constitute a ground for termination of the Agreement. The entire booking price remains owed by the Main Guest and must be paid. The foregoing provisions of this Sec. 5.5 do not apply to the extent that entry or the stay is impossible for the Main Guest due to circumstances beyond his or her control.
• 5.6   City Pop has no fixed cancellation terms. All requests regarding a full cancellation or shortening of the booking period must be communicated in writing via the “Help & Support” section of the City Pop App.
• 5.7   Each cancellation request is reviewed individually by City Pop. City Pop reserves the right to reject a cancellation request.
• 5.8   The cancellation/shortening request must be communicated at least 6 weeks in advance.
• 5.9   If a cancellation request is accepted by City Pop, a cancellation fee will be charged in the event of a cancellation of the booking or a shortening of the duration of an existing booking. The cancellation fee is calculated based on the location of City Pop and communicated to the Main Guest.
• 5.10   Final confirmation can only be given once the cancellation or shortening of the stay by the Main Guest has been approved by City Pop.
• 5.11   Cancellations or shortenings are not permitted in August and December and will not be accepted by City Pop. Depending on the circumstances or the location of the City Pop accommodation, further months may be restricted.
• 5.12   Since every cancellation/shortening request is individual, all decisions, confirmations, and approvals are made on a case-by-case basis. City Pop decides at its own discretion whether a cancellation or shortening of the stay is accepted.

 

6. Purpose

• 6.1   The Booking applies to one Pop for a fixed number of persons, which may not be exceeded, with fixed included Services.
• 6.2   The Booking entitles the Main Guest and the registered Additional Guests, provided the respective Pop has been approved for more than one person, to use the booked Pop and the Services included therein.
• 6.3   A unilateral waiver by the Guest(s) of the included Services does not result in a reduction of the fees owed.
• 6.4   The Pop may only be used for residential purposes.
• 6.5   Commercial activities are generally not permitted in the Pop and/or in the common areas, including paid consulting services, paid tutoring, paid training and courses, wellness services, and permanently established business operations.
• 6.6   The offering of sexual services is expressly prohibited.
• 6.7   The address of the Pop may not be used as a business address.
• 6.8   Unless otherwise stated, the Pop is let only for temporary use within the meaning of Section 549(2) No. 1 of the German Civil Code (BGB).
• 6.9   The facilities at each City Pop location can be viewed by way of example on the website or via the App. City Pop does not guarantee that the in-house common facilities are available at all times (i.e., maintenance work, repairs, short-term changes to the common facilities, etc. may occur). Guests are required to carefully read the information on the Services offered in the selected premises.

 

7. Services Included in the Price

7.1. Utility Costs

• 7.1.1   Heating, electricity, hot and cold water are [in the amount of the utility cost flat rate shown in the invoice] included in the price, except in the event of excessive consumption.
• 7.1.2   Water and electricity are intended for use by the Guest(s) and may not be passed on to third parties outside the Building.
• 7.1.3   Commercial use of water and electricity is prohibited.

7.2. Furnishings

• 7.2.1   Each Pop is equipped with Wi-Fi, a smart TV, furniture including standard mattresses and bedding (pillows and blankets), a bathroom, a kitchen/kitchenette with standard equipment (dishes, cutlery, kitchen utensils), and household textiles (bath and hand towels, kitchen towels, bed linen).
• 7.2.2   To the extent facilities are available to all Guests, the principle of “first come, first served” applies. The right to use such common facilities is not exclusive, and they may only be used subject to availability.
• 7.2.3   The in-house common facilities are intended exclusively for use by the Guests. Third parties from outside the Building, friends who have not booked a Pop, or companions of the Guests are not entitled to regular use.
• 7.2.4   The common areas in the Building are to be used exclusively for normal leisure activities. For example, no political or religious events may be held.
• 7.2.5   Voluntary non-use of the included amenities does not entitle the Guest(s) to a price reduction.

7.3. Wi-Fi

• 7.3.1   City Pop’s free Wi-Fi includes high-speed internet access and unlimited data usage.
• 7.3.2   City Pop provides a standard provider service. Reliable data transfer speed figures are not available and cannot be guaranteed, as these depend on factors beyond City Pop’s control, such as general network stability and network load inside and outside the Building.
• 7.3.3   Use of the Wi-Fi network (“Network”) on City Pop’s premises is subject to the Wi-Fi Terms of Use (Wi-Fi Terms of Use), which are set out in detail under Sec. 9. By connecting to and using the Network, Guests agree to these terms. Non-compliance may result in blocking of access, termination of services, and, where applicable, legal action.

7.4. HoTex

• 7.4.1   The textiles provided (“HoTex”) comprise household textiles such as bed linen, kitchen towels, hand towels, and bath towels. The household textiles are the property of City Pop. The household textiles must be returned at Check-out in the same undamaged condition in which they were provided at Check-in.
• 7.4.2   Additional HoTex can be requested for an additional fee.

7.5. Co-Liv

• 7.5.1   The in-house common areas and other premises, Co-Liv, which are made available free of charge at the respective City Pop locations, are not intended for the exclusive use of individual Guests.
• 7.5.2   Which in-house common facilities are available at the individual City Pop locations and which special terms of use apply (binding house rules and/or information sheet) can be viewed on the website or via the App.
• 7.5.3   The terms of use for the common areas of the individual City Pop locations are set out in the City Pop house rules, “City Pop Housing Rules,” under Sec. 23.

7.6. Mailbox

• 7.6.1   Each Pop has an assigned mailbox, which is generally located in the entrance area.
• 7.6.2   The mailbox is labeled exclusively by City Pop. Guests may not change, supplement, or add names to the mailbox.
• 7.6.3   Guests are themselves responsible for collecting letters, advertising materials, and parcels addressed to them. City Pop assumes no responsibility for monitoring or handing over letters, advertising materials, and parcels to Guests. Disposing of unwanted letters, advertising materials, or packaging materials in the entrance area, inside or outside the Building, or in the common areas is prohibited.
• 7.6.4   After Check-out, the Main Guest is responsible for notifying all known senders of the change of address in a timely manner. The national postal service may offer mail-forwarding services for a fee. City Pop does not offer mail-forwarding services. Undeliverable letters and parcels may not be returned to the sender and may be lost. City Pop assumes no liability.

7.7. CP Tec

• 7.7.1   The technician “CP Tec” is the point of contact for the City Pop location, who is also reachable in emergencies outside office hours (5:00 p.m. to 8:00 a.m.) or on weekends via the City Pop support hotline number posted in the entrance area of each City Pop location or provided in the App. The response time depends on the availability of the required technician(s) and the urgency of the matter. On-site call-outs requested outside regular working hours that do not constitute an emergency will be charged in full to the Main Guest.
• 7.7.2   For repair requests, questions about specific items, or other usage-related issues, customer service can be contacted via the “Help & Support” section of the App. If necessary, a technician will come to the Pop to resolve the issue. Technical service is offered during business hours. Where necessary, technicians are authorized to enter the Pops without prior notice, or with short notice to the Main Guest, and without the latter’s formal approval.
• 7.7.3   To ensure that the Pops are kept in good condition, City Pop carries out mandatory regular inspections with the technical team on site once per quarter. If a Pop is found to be in inadequate condition due to insufficient cleanliness, negligent use, or misconduct on the part of the Guest/Guests, City Pop will arrange for the necessary measures (cleaning, repairs, etc.) to restore the Pop to a proper condition, with all costs charged to the Main Guest. These mandatory inspections are announced in advance via the App and, if the Main Guest is not present, are carried out independently.

7.8. City Pub

• 7.8.1   Depending on the location of the City Pop, a City Pub facility may be available, operated either by City Pop or by an external F&B operator, and accessible to the public. During closing hours, access to the City Pub may not be permitted or may be restricted. In the City Pub, all rules of good conduct, common sense, and respect towards others apply.

 

8. Additional Amenities / Chargeable Additional Services

• 8.1   The range of chargeable additional services varies depending on the location of the City Pop. Chargeable additional services are provided exclusively upon order. For some additional services, a permanent/recurring booking is possible (e.g. recurring cleaning services, storage, parking, etc.). To add an additional service to the stay, the Main Guest uses the corresponding section of the App. Payment must be made immediately by credit card.

8.2. CP Cleaning

• 8.2.1   An additional cleaning is referred to as “CP Cleaning” and can be booked at the time of booking and/or during the stay in the designated section of the App.
• 8.2.2   The Guest(s) can select via the App when they would like the Pop to be cleaned, choosing among the days available at the time of booking.
• 8.2.3   The cleaning staff is authorized to enter the Pop even in the absence of the Guests.
• 8.2.4   In order for CP Cleaning to be carried out effectively, the surfaces to be cleaned must be kept as clear as possible. If the surfaces are not kept clear or if the Pop is not in a good, tidy condition, the quality of the cleaning services cannot be guaranteed.
• 8.2.5   CP Cleaning is a general cleaning that includes vacuuming, dusting, cleaning of bathrooms and toilets, and cleaning of floors, but does not include the cleaning of excessive soiling, the washing of dishes and kitchen utensils, any specialized cleaning, or waste disposal, and does not include tidying the Guest’s personal belongings.
• 8.2.6   During the booking process, the terms for the provision of the service are displayed.
• 8.2.7   City Pop reserves the right to charge a surcharge if CP Cleaning requires more time than planned to be carried out efficiently due to the poor condition of the Pop (e.g. a heavily soiled and littered Pop, surfaces not cleared, etc.).
• 8.2.8   The CP Cleaning service can be booked for the entire or remaining duration of the stay, for a shorter period, or on a one-time basis.

8.3. Final Cleaning

• 8.3.1   The Final Cleaning is mandatory and the costs are charged to the Main Guest in the first invoice. These costs are shown separately. If the Pop is in poor condition upon departure (soiled, dirty, littered with waste) requiring more intensive cleaning than expected and customary, City Pop reserves the right to charge the Main Guest the additional cleaning costs, which will be deducted from the Main Guest’s deposit without the Main Guest’s express consent.

8.4. CP Wash

• 8.4.1   Self-service washing machines and dryers (CP Wash) are available in the Building. These facilities can be used by all Guests.
• 8.4.2   Terms of use, prices, payment method, and instructions for use can be found in the App.

8.5. CP Box

• 8.5.1   Where available at the City Pop location, the “CP Box” storage room can be booked for the entire duration of the stay or for a shorter period. Only the Guest’s/Guests’ own belongings may be kept in CP Boxes, not the belongings of third parties.
• 8.5.2   CP Box may not be used for extended occupation by persons or for recreational activities (for storage only; it may not be used as a craft/hobby room, a laboratory, a plant-growing room, etc.).
• 8.5.3   City Pop is not liable for items stored by Guests, including in the event of break-in and theft. The CP Boxes are not monitored. Guests may privately insure their personal belongings. City Pop is not liable for items stolen from Guests. In the event of a break-in, Guests are obliged to call the police and report the damage to the CP Box to City Pop without delay.

8.6. CP Co

• 8.6.1   Depending on the location of City Pop, various types of communal spaces, CP Co, are available. These spaces vary in size, functionality, permitted use, and other variables. Below is a non-exhaustive list of some communal spaces that may be available:
• 8.6.1.1   A fully equipped kitchen that can be used by Guests for communal meals.
• 8.6.1.2   A fitness area with fitness and sports equipment.
• 8.6.1.3   A coworking area with desks.
• 8.6.1.4   A music room for playing musical instruments.
• 8.6.1.5   A film room set up as a cinema (projector, seating, etc.).

8.7. Parking

• 8.7.1   Parking spaces for vehicles can be booked, subject to availability depending on the City Pop location. The parking spaces are not monitored. City Pop is not liable for either theft or break-in.
• 8.7.2   Booking a parking space without simultaneously booking accommodation is generally not possible.
• 8.7.3   It is not permitted to store personal belongings in a parking space. Parking is permitted only for cars, motorcycles, and bicycles. Chargeable charging facilities may be available.
• 8.7.4   Depending on availability, parking spaces can be booked via the App as a chargeable additional amenity during the booking request and/or during your stay, either for the entire or remaining duration of the stay or for a shorter period, with the minimum duration shown directly in the App.

8.8. Cancellation Terms for Additional Amenities

• 8.8.1   Permanently/recurring booked additional services such as regular cleaning services, storage, and parking can be cancelled up to 28 days before the Guest’s next billing period (for example, if a Guest wishes to cancel a service on January 1 and the next billing period begins on January 20, the service must be paid for and will continue to be provided until the 28th day after January 20). For bookings of additional services with a duration of less than eight weeks, cancellation of already booked additional services is not possible.
• 8.8.2   Cancellation requests can be submitted directly in the App under the “Amenities” section.
• 8.9   City Pop is an international accommodation chain operating in various countries in the field of serviced micro-accommodations. In the course of its expansion, City Pop is continuously improving its concept. It may therefore be the case that some locations have certain amenities and services while others do not. In particular, the availability of Co-Living rooms cannot be guaranteed at every location. The amenities and communal spaces available at a specific City Pop location are listed during the booking phase of the Pop. Some communal spaces may be partially or entirely inaccessible depending on the season or for other reasons, such as a terrace or garden. The Guest receives an overview of the full range of offerings at a specific City Pop location during the booking phase.

 

9. Internet Connection

9.1. Use of the Wi-Fi network (the “Network”) at City Pop locations is subject to the following Wi-Fi Terms of Use, set out in Sec. 7.3.3. By connecting to and using the Network, Guests agree to these Terms of Use. Failure to comply may result in suspension of access, termination of services, or, where applicable, legal action.

• 9.1.1   Fair Use Policy
• The Wi-Fi service is provided as a shared resource for all Guests for fair and responsible use.
• Bandwidth is not unlimited, and excessive use that affects other users (e.g. extended streaming, large downloads, or hosting servers) is prohibited.
• The Network is intended exclusively for personal use. It may not be used for commercial activities, the resale of bandwidth, or the operation of a business.
• Streaming, gaming, video calls, and downloads are permitted within a reasonable scope that does not affect the overall performance of the Network.
• The Building management or the Network administrator reserves the right to throttle speed, block certain applications, or take traffic management measures if usage patterns affect the service for others.
• 9.1.2   Prohibited Activities
• Guests may not engage in any activities that are illegal, harmful, or disruptive to the Network. Prohibited actions include, but are not limited to:
• 9.1.2.1   Malicious and illegal use
• Hacking, unauthorized access, or penetration testing of systems or networks.
• Distribution of malware, viruses, or phishing attempts.
• Involvement in cybercrime such as fraud, identity theft, or unauthorized data collection.
• Any use that violates local, national, or international laws, including copyright infringement, hacking, or illegal downloading.
• 9.1.2.2   Network abuse
• Using the Network to send spam, unsolicited messages, or bulk emails.
• Operating servers, torrents, or high-bandwidth applications that impair Network performance.
• Attempts to circumvent security measures or gain unauthorized access to other devices.
• 9.1.2.3   Inappropriate or offensive content
• Hosting, sharing, or distributing offensive, defamatory, obscene, or illegal content.
• Engaging in activities that promote violence, discrimination, or hate speech.
• 9.1.3   Monitoring and enforcement
• Building management or the Network administrator reserves the right to monitor traffic behavior to ensure compliance with this policy.
• In the event of violations of this policy, the following measures may be taken:
• Warning or temporary suspension of access.
• Permanent disconnection from the Network.
• Legal action, including reporting criminal acts to the authorities.
• The security of the Network cannot be guaranteed, and users are responsible for their own cybersecurity measures, such as the use of firewalls, VPNs, and secure passwords.
• 9.1.4   Limitation of liability
• The Wi-Fi service is provided “as is” and “as available,” without any warranty as to availability, speed, or uninterrupted operation.
• Building management shall not be liable for data loss, hacking attacks, or security breaches occurring on the Network.
• Guests assume all risks associated with connecting personal devices to the Network.
• 9.1.5   Changes to these terms: These terms may be updated periodically to reflect changes in policies, security measures, or legal requirements. By continuing to use the Wi-Fi Network, you agree to the terms then in effect. If you have any questions or wish to report misuse of the Network, please contact City Pop via the “Help & Support” section in the App.

9.2. Guests must comply with all applicable laws and regulations when using the shared internet connection, in accordance with City Pop’s Internet Connection Terms of Use.

• 9.2.1   The following activities are strictly prohibited:
• Unauthorized access to, or unauthorized use of, data, systems, or networks, including any attempt to probe, scan, or test the vulnerabilities of a system or network, or to circumvent security or authentication measures without express authorization.
• Sharing the internet connection with persons outside the group of authorized users.
• 9.2.2   To ensure fair access to the shared internet connection, the following policy applies:
• Each user is allocated a specific speed capacity, which may be up to 100 Mbit/s per device.
• Activities that consume excessive bandwidth, such as downloading large files and peer-to-peer file sharing, should be limited to off-peak hours in order to avoid congestion and ensure fair use for all users.
• The provider reserves the right to monitor data usage and take any measures necessary to prevent misuse of the shared internet connection, including throttling bandwidth and blocking access for users who repeatedly engage in prohibited activities.
• 9.2.3   To ensure the optimal performance and reliability of the shared internet connection, City Pop adheres to the following maintenance guidelines, meaning that three types of maintenance windows may occur during your stay.
• Scheduled maintenance: Routine maintenance is carried out outside peak hours to minimize disruption. You will be notified at least 48 hours in advance of scheduled maintenance work that may affect service availability.
• Emergency maintenance: In the event of unexpected problems or urgent security threats, City Pop may carry out emergency maintenance work without prior notice. Users will be informed as quickly as possible of the nature of the emergency and the expected duration of the maintenance work.
• Service interruptions: Temporary interruptions or performance limitations may occur during maintenance work.
• City Pop endeavors to complete maintenance work promptly and to restore the service to full availability as quickly as possible.
• 9.3   User support: If users experience connection problems or need assistance during maintenance work, they should contact City Pop via the City Pop App.
• 9.4   The provider will provide timely updates and support to resolve any issues arising from maintenance work.
• 9.5   Infrastructure upgrades: The provider may periodically update the Network infrastructure to improve service quality and performance. Users will be notified in advance of any major upgrades and any possible impact on their internet connection.
• 9.6   By agreeing to these Terms and Conditions, users acknowledge and accept that occasional maintenance work is necessary to maintain and improve the shared internet connection, and agree to the policies set out above.

 

10. Booking process

• 10.1   Guests wishing to stay at a City Pop can check the availability of the Pops directly in the App or via City Pop’s official website. Bookings can be made either via the City Pop App or via City Pop’s official website at booking.citypop.com. Regardless of the channel used, the Guest remains subject to City Pop’s Terms and Conditions and must complete all further steps via the City Pop App. Via the App or the website, Guests can view the Pops, the amenities included, the available chargeable additional services, and the terms of use. After accepting all Terms and Conditions and the Privacy Policy, Guests can confirm the booking request by paying the amount due.
• 10.2   Main Guests must be at least 18 years old to book a Pop. Accompanying minors are only permitted if they are relatives of the Main Guest. Any exceptions require the consent of the minor’s legal guardian(s).
• 10.3   The Agreement with the Guest is concluded upon acceptance of the booking request. After completion of the booking request (including payment), the Main Guest receives a booking confirmation. Following this process and prior to Check-in, the Main Guest must fully complete the identification procedure. Upon successful completion of this procedure, the Main Guest receives the digital key and, where applicable, an access code, enabling entry to the booked Pop on the day and at the time of Check-in.

10.4. Identity verification is a mandatory process. If Guests continue to fail to complete this process, this constitutes a serious breach of the requirements for concluding the Agreement, and the booking process may be terminated by City Pop with immediate effect and without compensation. Should it later transpire that the identity verification(s) were incorrect or obtained by fraudulent means, the Agreement may be terminated by City Pop with immediate effect and without compensation.

• 10.4.1   If the identification process has not been completed for all Guests, the Guests will not be granted access to the Pop.
• 10.4.2   Registration will be refused if the Main Guest is under 18 years of age or if the accompanying minors are not related to the Main Guest. Any exceptions require the consent of the minor’s legal guardian(s).
• 10.4.3   Registration will be refused if Guests present invalid or expired identification documents (identity card, passport, visa, etc.).
• 10.4.4   The application will be rejected if Guests submit forged or invalid legal documents, i.e., if a document is publicly accessible or known to be forged, or if it has been reported as having been used in a suspicious manner.
• 10.4.5   The registration will be reviewed if certain parameters do not fully satisfy the internal ID verification procedure. In such cases, the Guest must take certain additional steps as part of the verification (e.g., repeat the procedure due to poor image quality, or amend profile data because the data entered does not match the ID data). The Guest is obliged to do so. If the Guest fails to do so, this constitutes a serious breach of contract and the Booking may be terminated with immediate effect without compensation.
• 10.5   The data submitted by the Guest/Guests with the registration will be processed and stored in accordance with the statutory provisions and handled in accordance with City Pop’s Privacy Policy, consistent with the applicable statutory provisions at the specific location. Any notification to authorities, etc. will be made in accordance with the statutory provisions. By accepting the Privacy Policy, all Guests confirm their express consent.
• 10.6   The Booking becomes legally binding upon the booking confirmation. The first payment is due immediately, unless it has already been made. The Pop will not be provided if the first payment has not been received in accordance with the instructions in the Booking (value date of receipt in the account).
• 10.7   The available payment method(s) and applicable deadlines are displayed in the App at the time of booking. Cash payments are not accepted. The deposit must always be paid by credit card, regardless of the payment method chosen for the booking amount.
• 10.8   If payment fails for any reason (issue with the payment method, technical problem, etc.), City Pop cannot guarantee the Booking. The Guest bears the risk of any payment processing failure. For credit card payments, this includes any issue related to card authorization or processing.
• 10.9   The information contained in the booking request is used by City Pop as the basis for fulfilling City Pop’s own obligations to report data to the competent authorities. This registration with City Pop does not replace any registration obligation the Guest may have with the competent authorities.
• 10.10   All Guests (for clarification: both Main Guests and Additional Guests) must inform themselves via the publicly accessible websites of the competent authorities. Each Guest is obliged to contact the competent authorities in accordance with the statutory provisions and to fully comply with all reporting obligations and other requirements, including the fulfillment of any personal payment obligations (taxes, etc.).
• 10.11   The Guest’s failure to comply with the reporting obligations and failure to fulfill legally binding requirements constitute material breaches of contract entitling City Pop to terminate the Agreement for cause (extraordinary termination).
• 10.12   By selecting the Pop via the App, the Guest selects the Pop on the basis of the information provided. The Guest is hereby informed and acknowledges that the images of the Pop in the App relate to an actual Pop at the location, but that these images need not correspond exactly to the Pop actually booked. Not only the layout, but also certain decorative items or the arrangement of the furniture, may differ in the Pop actually booked and assigned.
• 10.13   When booking a Pop at a location that is yet to open, City Pop reserves the right to change the assigned Pop. Except in exceptional cases, the essential characteristics of the Pop (balcony, size, etc.) and the price of the booked Pop shall remain unchanged. City Pop shall not owe the Guest any further damages or compensation of any kind.
• 10.14   City Pop reserves the right to assign the Guest a different Pop prior to Check-in if the previously assigned Pop is damaged or inaccessible for other reasons. If the newly assigned Pop is less expensive than the previously assigned one, City Pop will refund the Guest the price difference. If the newly assigned Pop is more expensive than the previously assigned one, City Pop will bear the additional costs. City Pop shall not owe the Guest any further damages or compensation of any kind.
• 10.15   City Pop reserves the right to provide replacement accommodation in a hotel or similar accommodation if the provision of the Pops in a newly opened Building is delayed or other legitimate reasons exist. If the Guest does not accept the alternative accommodation, City Pop will refund the unused, booked weeks or, in exceptional cases, 100% of the Booking by way of cancellation. City Pop shall not owe the Guest any further damages or compensation of any kind.
• 10.16   Depending on the City Pop location, city taxes or other mandatory tourism levies may apply in accordance with the binding local regulations. Guests are obliged to pay these taxes (e.g., city tax per night or flat-rate tax) in advance during the booking process or at the end of the Booking. City Pop collects these taxes on behalf of the local authority and subsequently remits them accordingly. Guests are obliged to inform themselves via publicly accessible online resources of the competent authorities or public bodies, where they can find all necessary information on possible exemptions and other relevant details regarding local tourism laws. The same rules apply to all Additional Guests, starting from the reported and registered arrival day.
• 10.17   City Pop reserves the right to decline a Booking even after the Guest has received an automatic booking confirmation. The decline of the Booking will occur in a timely manner and will include a full refund of the amount paid.

 

11. Self Check-in

• 11.1   The Guest receives a notification via the App enabling them to carry out self check-in on the day of arrival. The App indicates the time from which self check-in is possible. Early luggage drop-off is not possible.
• 11.2   Upon arrival at the Pop, the Guest will see the inventory list assigned to the Pop in the App under “Check-in Procedure.” The Guest must check that everything is present and in working order.
• 11.3   The inventory list is a detailed listing of all items provided in the Pop in working order (i.e., furniture + furnishings + textiles + crockery/cutlery + kitchen utensils + tools, etc.) that City Pop makes available to the Guest(s) and for which the Main Guest is responsible until the end of the Booking.
• 11.4   The Guest must follow the check-in procedure via the App within 24 hours of first gaining access to the Pop. If the procedure is not completed within 24 hours, it is presumed that the Pop is in working order and that the Pop is complete, as listed in the inventory, and free of pre-existing defects; the Guest retains the right to rebut this presumption within a further 24 hours. The Guest is responsible for the careful use of the Pop and of all the inventory provided, from Check-in until Check-out.
• 11.5   Upon arrival at the Pop, the Guest must check the inventory list and the Pop and report any discrepancies and/or defects to City Pop within 24 hours of arrival via the App or by email (with photos and a description of the issue). Discrepancies reported without clear and meaningful photos will not be taken into account.
• 11.6   If the Guest, for any reason (including fault on the part of City Pop), does not have access to the inventory list, they must notify City Pop via the App within 24 hours of their arrival. If no notification is given and the Guest does not check the inventory list within 24 hours, they are deemed to agree to the condition of the Pop and to assume responsibility for it from Check-in until Check-out.
• 11.7   The instructions and check-in procedure will be communicated to the Guest via the App or, where applicable, by email. The Guest is responsible for ensuring they have access to this information in order to successfully complete Check-in. In particular, the App must be up to date, the smartphone must be charged and active, the Guest must ensure that an internet connection is available, and must take into account all information provided by City Pop in order to reach the correct location.
• 11.8   City Pop provides the Guest with the essential information about the location: address, including street name, house number and postal code. The number of the assigned Pop is visible in the App from the day of Check-in. The Guest is responsible for all further information not related to the Pop.

 

12. Self Check-out

• 12.1   The Guest must vacate the Pop on the last day of the agreed contract term. The App and the website indicate the latest time by which the Guest must have vacated the Pop.
• 12.2   For Check-out, the Guest receives instructions via the App or, where applicable, by email. The Guest is obliged to inform City Pop of any damage to or destruction of the inventory provided before their departure. The Guest must follow and comply with all steps of the check-out instructions. If the Guest does not receive the check-out instructions or cannot access them, they must notify City Pop of this. If no notification is given by the Guest, it will be assumed that the Guest has received the check-out instructions and that the Guest has been duly informed of all mandatory check-out steps.
• 12.3   Damage to or destruction of the inventory beyond normal wear and tear, and/or damage caused by improper use, will be charged to the Guest. The amount of compensation payable is based on the current value of the damaged or destroyed items, plus the repair costs and City Pop’s damage-processing costs. The damages will be charged to the Guest’s credit card. If the credit card cannot be charged, the Guest owes City Pop the corresponding amount, which must be paid by bank transfer.
• 12.4   The Guest(s) must vacate the Pop completely and take all their personal belongings with them. The inventory taken over upon arrival remains in the Pop. The Guest(s) must dispose of any extraordinary waste themselves and at their own expense.
• 12.5   The Final Cleaning is borne by the Main Guest. It is shown separately at the time of Booking and included in the total booking price. If the Guest(s) leave the Pop in an excessively dirty condition, they must bear the additional extraordinary cleaning costs.
• 12.6   If the Guest/Guests uses/use a storage room or a parking space, they are responsible for clearing the storage room and removing the vehicle. The disposal costs for items left in the Pop, the storage room, or the parking space after the Check-out time has expired will be charged to the Main Guest.
• 12.7   After Check-out and the return of the Pop, City Pop will carry out an inspection of the Pop and the inventory. If no damage/missing items are found, City Pop will refund the deposit within 30 days of the Check-out day. In the event of damage/missing items, City Pop will withhold the corresponding amount of the deposit to cover the damage/missing items and/or claim further compensation from the Main Guest. The Main Guest expressly agrees to this procedure.

 

13. Booking Price and Payment

• 13.1   Until the Booking is confirmed, the price is not guaranteed and may be updated periodically. Once the Booking has been made, the price remains unchanged for that period. However, the price may differ between the original Booking and an extension, since each Booking or extension is based on the price current at that time. It is therefore strongly recommended to extend the Booking as early as possible. Furthermore, the booking price may be increased due to higher energy or electricity costs.
• 13.2   The Booking must be paid in advance. The Pop cannot be made available, or may no longer be made available, to the Guest(s) if the first payment or subsequent payments are not made in accordance with the payment schedule (amount and deadline).
• 13.3   In the event of default in payment by the Main Guest, default interest of 5% p.a. will become due from the due date. An administrative fee of EUR 20.00 will be charged for each reminder.
• 13.4   When booking, the Main Guest pays a deposit as displayed in the App, at a maximum of three times the monthly rent, which serves as security for purchased but unpaid services, for any damage to the Inventory, the Pop or to common facilities, and may also be used to partially cover any eventual cancellation fee. The deposit must always be paid by credit card; exceptions will be handled individually. The Guest owes City Pop any additional damage if the amount of the deposit is insufficient.
• 13.5   The Main Guest is obliged to take out liability insurance for the duration of their stay in City Pop, which also covers Additional Guests.
• 13.6   The payment deadlines and available payment method(s) are displayed in the App at the time of booking and may vary by location. The deposit and any additional services must always be paid by credit card. The booking will be confirmed only upon receipt of the required payments within the deadlines indicated in the App.
• 13.7   For bookings with a duration to eight weeks: the full booking price, the deposit and the final cleaning cost are due according to the payment deadlines displayed in the App, in order for the booking to be confirmed by City Pop. For bookings exceeding eight weeks: a prepayment corresponding to the first eight weeks, along with the deposit and the final cleaning amount, is required according to the payment deadlines displayed in the App. The prepayment of eight weeks refers to the payment of the first eight weeks of the stay. At the next payment date (four weeks after the check-in day), the Guest will be required to pay for a period of up to four weeks, four weeks in advance of the start of that period. Thereafter, payments recur every four weeks for the entire length of stay. The booking will be confirmed only upon receipt of the required payments within the deadlines indicated in the App. After the applicable deadline, the provisional booking will be automatically cancelled with no option for restoration.
• 13.8   The Guest(s) is/are entitled to change their credit card details in the relevant section of the App; the Guest(s) may not delete reported and stored credit card details if a Booking is “in progress”/”before the stay”/”during the stay.” Guests must notify City Pop of any change to the stored credit card details and change the payment method in the App as soon as they become aware that the reported and stored payment method is no longer valid. Notification or amendment of the credit card details must take place before a payment falls due, in order to ensure successful payment for the services offered by City Pop.
• 13.9   If a credit card payment or bank transfer, where permitted, is not made on the due date and the amount due is not received in full by City Pop, City Pop will notify the Guest with an automatic payment reminder and grant a grace period of 7 days. After the 7th day has elapsed without City Pop having received payment in full, the Booking will be automatically shortened and terminated, and the Guest will be obliged to check out. The Main Guest understands and accepts that the Agreement is automatically deemed terminated as of the 8th day of payment default, and that the Guest and all Additional Guests must vacate the Pop by no later than the end of the period already paid in full, i.e., 3 weeks later. Any administrative costs arising from this process will first be deducted from the advance payment made and shall be borne by the Main Guest to the extent the advance payment is insufficient. City Pop reserves the right to claim from the Main Guest all damage incurred by City Pop and/or other compensation owed to City Pop by the Main Guest or the Additional Guest(s), including payment of the full booking price and all outstanding fees for Services rendered or booked, whether delivered to or booked by the Main Guest, or delivered to or booked by the Additional Guest(s).
• 13.10   Credit card transactions between the Guest(s) and City Pop are processed by an external operator who has access to the stored credit card data of the Guest(s). In City Pop’s systems, credit card data is partially encrypted, and only a few digits are visible, in order to ensure maximum security for all Guests.
• 13.11   After the initial registration of the credit card details and authorization via the 3-D Secure process, Guests agree to future transactions even without 3-D Secure authorization and grant City Pop the right to process all transactions associated with the Booking.
• 13.12   When paying by bank transfer, Guests are responsible for ensuring that the bank details stored in the App are correct and up to date at all times. Any problems arising from incorrect or invalid bank details are the responsibility of the Guests.
• 13.13   When booking via the website, the Guest is redirected to a secure payment gateway. Once payment has been processed, the reservation is synchronized with the City Pop App for further management.

 

14. Payment Arrears

• 14.1   For Bookings that have not yet begun, City Pop has the right, from the fourth day after the due date of the outstanding advance payment, to cancel the reservation for the Pop without compensation to the Guest.
• 14.2   For Bookings that have already begun, City Pop is entitled, after four days — or, where applicable, after two days — from the due date of payment, or after the expiry of the booked and paid period, to enter the Pop for the purpose of clearing it, to pack or have packed all items belonging to the Main Guest and the Additional Guests and to store them, to prepare an inventory and damage list including any disposal costs (a summary of compensation for hours of labor plus municipal disposal fees) for waste and depreciation, to bar access for the former Guest(s), and to reassign the Pop for Bookings by new Guests following any necessary restoration work.
• 14.3   The Main Guest is obligated, in addition to the usual costs, to bear the additional costs incurred by City Pop as a result of an unscheduled eviction. In particular, the Main Guest is obligated to pay the remaining booking costs (the booking price for the remaining, contractually agreed period, at least until the same Pop can possibly be booked by a new Guest, etc.). In addition, the Main Guest owes City Pop all costs arising from the recording of the inventory of the personal belongings of the Main Guest and any Additional Guests, any disposal costs, and the safekeeping of the personal belongings (however, only valuables) of the Main Guest and any Additional Guests.
• 14.4   Valuables are items or documents that, according to local understanding and City Pop’s own careful and comprehensible discretion, appear worth preserving.
• 14.5   The inventoried belongings of the Guest and any Additional Guests will be kept for three months. Within this period, the Main Guest may collect all of these items, including the items of any Additional Guests. Insofar as a right of retention over the items is legally permissible, the items will be released in stages against payment of the amount in arrears owed by the Main Guest.
• 14.6   If the Main Guest has not collected all deposited items within three months, City Pop is entitled to realize these items at its own discretion. Before the realization process begins, an email will be sent to the Main Guest’s last known email address.
• 14.7   After 10 days have elapsed since the disposal notice was sent by email to the Main Guest, City Pop is entitled to dispose of all items left behind, regardless of who they belong to, at its own discretion, e.g., by selling them to third parties or taking possession of them itself, whereby the proceeds of realization or value will be taken into account when calculating or amending the Main Guest’s final invoice.
• 14.8   The costs for the realization and/or disposal of all items left behind shall be borne by the Main Guest. City Pop is entitled to dispose of all items of low value at the Main Guest’s expense. Identity cards and other identification documents of the Main Guest and/or Additional Guests will be kept at the Main Guest’s expense for 10 years. After that, City Pop is entitled, but not obligated, to hand these over to the competent authority.

 

15. Extension of the Booking

• 15.1   Using the “Extend Stay” function in the App, the Main Guest can extend the booking in the same Pop, provided that the Pop is still shown as available in the App for the period by which the Main Guest wishes to extend the stay.
• 15.2   The extended period begins on the check-out date of the original booking.
• 15.3   City Pop cannot guarantee the extension in the same Pop, as the availability of the same Pop depends on the point in time at which the extension is requested by the Main Guest.
• 15.4   The booking can be extended by at least one week from the check-out date of the original booking. Explicit notice is hereby given that the total number of booked weeks, including all previous bookings in the same Pop, may not exceed 25 weeks.
• 15.5   If the booking is extended to a total of 8 weeks or less, the entire additionally booked period must be paid in full.
• 15.6   The booking prices valid at the time of the extension request shall apply.
• 15.7   As a rule, previously booked permanent Additional Services will be automatically extended for the extension period, provided they are still available. Should previously booked permanent Additional Services, in special cases, not be available or not be fully available during the extension period, the Guest will be informed of this. The unavailability of previously booked permanent Additional Services does not entitle the Guest to cancel the extended booking of the Pop.
• 15.8   If the Guest wishes to cancel booked Additional Services for all or part of the extension period, the cancellation terms of the booked Services shall apply. Some Additional Services, such as cleaning service, storage, and parking, generally have a minimum booking duration and a specific cancellation period.
• 15.9   During the extension booking process, the Main Guest may select other additional amenities. These Additional Services are subject to the same payment terms as a new booking, i.e., the first eight weeks must be paid in advance in the case of booking a permanent Additional Service.
• 15.10   City Pop has the right to carry out an interim inspection of the Pop before the start of the extension period, even if no check-out takes place.
• 15.11   City Pop has the right to reject an extension request if, during the interim inspection, City Pop concludes that the Guest(s) is/are treating the Pop improperly.
• 15.12   In order to use the “Extend Stay” function, the Main Guest must ensure that at least version 2.0 or higher of the App is installed.

 

16. Liability of the Guests

• 16.1   The Guests shall be liable for damage caused by careless, improper, or contractually non-compliant use of the Pop, the inventory, the fixtures and fittings, or the generally available facilities or installations. Liability applies both to property damage (repair costs to remedy the defect) and to the administrative costs incurred (organizing and supervising the remedying of the defect), the latter at cost price.
• 16.2   The Guests shall be liable for all damage to the Building and its fixed installations, as well as for all damage to the property of third parties that occurs in the Building and is caused by the Guests.
• 16.3   The Main Guest and the Additional Guests shall be liable for all taxes imposed on them that are not included in the booking price and/or in City Pop’s Additional Services, but instead depend on the registration of the Main Guest and the Additional Guests in the municipality or country (Serafe, ECA, city tax, etc.).
• 16.4   The Main Guest is obligated to take out personal liability insurance for the duration of their stay at City Pop, as specified in point 13.5.

 

17. Liability of City Pop

• 17.1   Within the scope of its Services, the Contracting Party shall be liable only for its own grossly negligent or intentional conduct, as well as for injury to body, life, and health, or the breach of material contractual obligations. To this extent, the Contracting Party shall also be liable for its legal representatives, employees, or other vicarious agents.
• 17.2   The Contracting Party shall not be liable for problems accessing the Building in connection with local, possibly even extreme, weather conditions (snow, ice, hail, heavy rain, etc.), as safe use at all times cannot be guaranteed, and the Guests’ individual weather-appropriate equipment, as well as their familiarity with the local climate, may vary considerably. Furthermore, the Contracting Party shall not be liable in cases of force majeure.
• 17.3   The Contracting Party insures its own liability risks to the extent required by local statutory provisions.
• 17.4   The Contracting Party endeavors to properly provide the promised Services. Compensation for a temporary, minor restriction on the use of the Pop, the common rooms and facilities, the inventory, and the fixtures and fittings is not required if the fault is remedied and the problem resolved promptly and in the customary manner. In the event of problems with the heating or hot water supply, the Contracting Party is obligated to resolve the problem within 72 hours or, at the latest after 72 hours, to provide a temporary replacement.
• 17.5   If an included Service is unavailable for an extended period despite the problem being remedied in a manner consistent with local standards in terms of timing and substance, the Guest shall only be entitled to a reduction for the period of non-use within the framework of the Contracting Party’s price calculation. No further compensation shall be granted to the Main Guest and/or Additional Guests.
• 17.6   Should a paid Additional Service be temporarily unavailable, the Contracting Party shall not be liable for any losses or damages. Should an Additional Service be unavailable for an extended period, the Contracting Party shall be liable for the price already paid for the Additional Service, but not beyond that, unless the Guest has entered into a contract with an external provider of the Additional Service. The Contracting Party endeavors to keep the Additional Services available but cannot guarantee this. Liability for Additional Services agreed directly between the Main Guest and/or the Additional Guests and an external provider shall be governed exclusively by the contract concluded. The provision of collection or billing services by the Contracting Party for Additional Services rendered by third parties shall not result in the Contracting Party being liable for these services rendered, or for any damages or losses arising from the provision of these services by third parties.
• 17.7   Insofar as the Contracting Party’s liability is excluded or limited, this shall also apply to the personal liability of its legal representatives, employees, and other vicarious agents. The Contracting Party shall ensure the proper selection, instruction, and supervision of its personnel in accordance with statutory provisions.
• 17.8   Unless already excluded by another provision of these Terms and Conditions, the Contracting Party shall be liable at most for direct damages of the Main Guest, i.e., not for indirect damages, not for further damages, and not for damages that are atypical or not known locally at the location of the Pop, such as loss of use or multiple/punitive damages with penalties and the like. Contractual liability toward Additional Guests is excluded, unless a booking was made directly between the Contracting Party and the Additional Guests, in which case liability is limited to the content of that booking. In this case, the Contracting Party shall be liable only for direct damages, and City Pop’s maximum liability amount for such direct damage shall be the price of the booked Service.
• 17.9   These limitations of liability are subject to the mandatory provisions of the substantive law of the State, to the exclusion of private international law and to the exclusion of the law of international treaties or other international legal provisions.
• 17.10   The Contracting Party shall not be liable for the loss or theft of property belonging to the Main Guest and/or the Additional Guests, unless such loss or theft was caused by a deficient service provided by City Pop. All Guests are obligated to keep valuables in locked cabinets, especially when they are not present in the Pop at the time the services are provided. All Guests shall ensure that high-value items are adequately insured and/or sufficiently protected from access by unauthorized persons.
• 17.11   For damages arising from the breach of material contractual obligations and based on ordinary negligence, the liability of the Contracting Party, its legal representatives, and other vicarious agents shall be limited to the typically foreseeable damage. Material contractual obligations are those obligations of the Contracting Party on the fulfillment of which reliance may regularly be placed for the proper performance of the Agreement
• 17.12   The measures taken to ensure the safety of persons and property correspond to local customs and practices. Seamless surveillance of all generally accessible areas is not possible.

 

18. Completeness of the Booking Terms / Deviating Agreements

• 18.1   The content of the Agreement is conclusively derived from the illustrative description of all Services provided (accommodation, basic Services, Additional Services), from the details in the booking request, from the booking confirmation, from these Terms and Conditions, and from the respectively mandatorily applicable statutory provisions. No other provisions shall apply. Oral agreements do not exist and are not permitted.
• 18.2   If the Main Guest wishes to agree on other provisions and/or otherwise deviate from these Terms and Conditions, such changes and additions must be expressly agreed with City Pop, at least in text form.

18.3. Amendments to these Terms and Conditions will be offered to the Main Guest in text form (e.g., by email or via the App) no later than six weeks before the proposed date on which they are to take effect. Changes communicated by City Pop shall only become effective if the Main Guest accepts them, if applicable by way of the deemed-consent mechanism governed below. The Main Guest’s silence shall be deemed acceptance of the offer to amend (deemed consent) only if

• 18.3.1   the offer to amend is made by City Pop in order to restore the consistency of the contractual provisions with a changed legal situation, because the provision of these Terms and Conditions (i) no longer corresponds to the legal situation due to a change in laws, including directly applicable legislation of the European Union, or (ii) is invalid or may no longer be used as a result of a final and binding court decision, including a decision by a court of first instance, and
• 18.3.2   the Main Guest has not rejected City Pop’s offer to amend before the proposed date on which the changes are to take effect.
• City Pop will, in its offer to amend, inform the Main Guest of the consequences of his silence. The deemed-consent mechanism shall not apply (i) to changes affecting the parties’ principal contractual obligations and the agreed fees for principal services, in particular the provisions on the term and the agreed booking price, (ii) to other changes to fees that are directed at a payment by the Main Guest exceeding the agreed fee for the principal service, (iii) to changes that amount to the conclusion of a new agreement, or (iv) to changes that would substantially shift the previously agreed relationship between performance and consideration in favor of City Pop. In the aforementioned cases, City Pop will obtain the Main Guest’s consent to the changes by other means. If City Pop makes use of the deemed-consent mechanism, the Main Guest may also terminate the agreement affected by the change without notice before the proposed date on which the changes are to take effect.
• 18.4   City Pop and/or CP Tec or other employees are entitled, within the scope of these provisions, agreements, and statutory regulations, to require Guests to comply with these provisions and to issue corresponding instructions (right to issue instructions/house rules/code of conduct, etc.).

 

19. Supplementary or Missing Provisions and Language

• 19.1   Should it become apparent during the booking period that a legally relevant matter has not been regulated, or has not been sufficiently regulated, or if a provision proves to be legally unenforceable, whether originally or subsequently, the resulting gap shall be filled primarily by analogy to the provisions already made and to the underlying economic purpose and intent. The purpose and intent of the prior booking and the associated rules and agreements shall be preserved to the greatest extent possible. The paramount guiding principle shall be an appropriate, substitute, generally applicable solution that is also fair in the specific individual case and appropriate to City Pop’s business concept.
• 19.2   Insofar as translations into other languages exist in addition to the German version of these Terms and Conditions, only the German version of these Terms and Conditions shall be binding at all times.

 

20. City Pop App

• 20.1   City Pop operates and offers all services via the mobile app “City Pop”. Bookings are also possible via websites.
• 20.2   Guests must carry out all necessary tasks and steps via the App, including: obtaining further information on the sample description and availability of the Pop, prices, features of the Pop, booking a Pop (including proper payment), and booking additional services (including proper payment).
• 20.3   By downloading, browsing, accessing, or using the City Pop App, Guests agree to and accept the Privacy Policy.
• 20.4   To use the City Pop App, Guests require an internet connection independent of the Network at the CP location.
• 20.5   Guests agree that City Pop may send notifications or messages via the App regarding bookings or booked amenities.
• 20.6   City Pop undertakes to fix display and operating errors as well as bugs as quickly as possible. However, City Pop cannot guarantee that the City Pop App is free of errors and bugs. In the event of errors and bugs, City Pop assumes no liability for such errors and/or bugs. Any errors or bugs should be reported to City Pop’s customer service so that they can be fixed as quickly as possible.
• 20.7   City Pop cannot guarantee that operation of the City Pop App (with respect to all functions) will always be uninterrupted and accessible. It may happen that some functions are suspended or restricted at any time, or that some messages/notifications are not delivered as intended. City Pop will, however, attempt to ensure uninterrupted access to all functions of the App. City Pop assumes no liability for damage or losses arising from malfunctions of the App.
• 20.8   City Pop cannot guarantee that the City Pop App is free of viruses or other elements that may damage or impair technologies. City Pop assumes no liability for damage or losses caused by viruses or other elements transmitted via the App, except to the extent City Pop is responsible for such damage or losses under the provisions of Sec. 17.
• 20.9   City Pop reserves the right to suspend use of the App if City Pop believes that a Guest or user has violated these Terms and Conditions, or that a Guest or user has committed fraud against City Pop or a third party.
• 20.10   All content in the App is protected by copyright laws and/or other intellectual property rights and belongs exclusively to the Artisa Group, of which City Pop is part. The content may not be copied, reproduced, distributed, sold, or published without the express written permission of the respective rights holder.
• 20.11   City Pop reserves the right to change or modify content, information, functions, services, prices, images, etc. in the App at any time without prior notice. City Pop assumes no responsibility for errors or changes to the content of the App.

 

21. Applicable Law

• 21.1   Guests agree that bookings are confirmed and processed exclusively in digital form. A written copy of, and signature on, the booking are not required.
• 21.2   The law of the country in which the City Pop Building is operated shall apply to all matters relating to use of the App and any Agreements concluded, unless the provisions of these Terms and Conditions already apply.
• 21.3   The exclusive place of jurisdiction is the city in which the Pop is located.

 

22. Updates to the Terms and Conditions

City Pop reserves the right to amend or supplement the content of these Terms and Conditions, subject to Sec. 18.3. Each new version will be made available on City Pop’s website and in the mobile app and will take effect on the date of publication. Absent a written objection, the respective current version of the Terms and Conditions shall be deemed accepted by the Guest and recognized as binding and applicable.

 

23. Severability Clause

Should any provision of these Terms and Conditions be invalid, the remaining contractual provisions shall remain valid. The applicable statutory provisions shall apply in place of the invalid provision.

 

24. City Pop House Rules

The “City Pop Housing Rules” (“Pop Rules”) are the rules of conduct to be observed when using a Pop and the common areas. All rules serve to ensure a healthy and peaceful coexistence among Guests. The Pop Rules are intended to facilitate coexistence, maintain a positive atmosphere, and help ensure that the infrastructure (your Pop, all areas around the Building, and within the Building managed by City Pop) is treated carefully and respectfully not only by you, but also by all other Guests.

Being a good City Pop Guest means behaving politely and considerately towards people of different backgrounds and cultures in an atmosphere of mutual respect.

The Pop Rules also contain all the information each Guest needs in order to maintain day-to-day relations with City Pop and its service staff. The Pop Rules form an integral part of the Terms and Conditions. In the event of serious or repeated violations of the Pop Rules, City Pop is entitled to terminate the Agreement. From that point on, the word “Guest” is replaced by “you”, as we value dealing with one another directly when it comes to living together in the community, respecting others, and making proper use of the areas provided for you.

By accepting the Terms and Conditions, each Guest electronically confirms at the time of booking that they will comply with this code of conduct and declares that they have understood and agree to all provisions, and that they will comply with all Pop Rules, which is also in the interest of every Guest.

Thank you for accepting our concept and values and for following the Pop Rules.

24.1. Duty of Care

• 24.1.1   You may use all City Pop facilities with care, and should leave them as you would like to find them. Please follow our Pop Rules carefully.
• 24.1.2   City Pops are high-quality design products. For this reason, it is prohibited to make alterations to the furniture and other furnishings of the Pop. Structural alterations are strictly prohibited. The furniture must not be altered or damaged with nails or in any other way. The furniture and fittings are to be used in the usual manner, such that normal wear and tear results. Pictures, posters, etc. may be hung in the locations provided for that purpose, if you would like to add a personal touch. Driving nails into the walls, etc. is not permitted.
• 24.1.3   You are not permitted to remove and/or pass on furniture, furnishings, or fittings from the unit. It is likewise not permitted to take fittings from the unit into the common areas of the Building and use them there.
• 24.1.4   You may bring your own small, movable pieces of furniture, provided they are not permanently mounted or installed in the Pop. Any small furniture items you bring must not damage the existing fittings or the other furniture.
• 24.1.5   The permanent installation of satellite dishes or other technical equipment, as well as the laying of additional cabling, is prohibited.
• 24.1.6   We provide you with a Pop that is fully equipped with furniture and inventory: use everything while you are staying at City Pop, but please bear in mind that inventory, furniture, upholstery, appliances, and household textiles may not be removed from the Pop, given away, sold, or passed on to third parties. They may be used only in connection with the Pop and/or with activities within the Building (e.g., also in the fitness room, yoga room, etc.).
• 24.1.7   You may not carry out any repairs of your own in the Pop, or to installations, other equipment, or furniture. You are obligated to report damage and necessary repairs to CP Tec and/or City Pop.
• 24.1.8   Please use all common areas of the City Pop Building with care and leave them clean. Guests are obligated to leave common areas in a tidy condition after use.
• 24.1.9   Thank you for treating your Pop and all City Pop common areas with common sense and in compliance with all Pop Rules.

24.2. Obligation to Show Consideration for Other Guests

• 24.2.1   Always respect other Guests, and please always bear in mind that noise and odors can affect the lives of other Guests.
• 24.2.2   Sound reproduction devices of any kind may be operated in the Pop only at a normal volume. The common areas may not be used for operating sound reproduction devices, for private concerts, for other performances, or – unless they can be privately booked for such leisure activities – for private parties involving exclusive groups of people. Multi-part singing events or band rehearsals in the Pop or in the common areas are not permitted.
• 24.2.3   In order to respect everyone’s peace and quiet, playing music with musical instruments of any kind is not permitted during quiet hours, between 21:00 and 08:00 as well as between 12:00 and 14:00. Outside of quiet hours, playing music is to be limited to a reasonable duration, generally not exceeding 2 hours. Amplifier systems for musical instruments may not be used in the Pop or in the common areas. Loud singing is to be treated the same as playing musical instruments.
• 24.2.4   At City Pop, quiet hours apply from 21:00 to 8:00. During the night, use of the Pop and the common areas must be restricted in accordance with the requirements of consideration for others. Sound reproduction devices may be used only at a correspondingly low volume setting. Actively playing musical instruments is prohibited (see above). Guests are advised that the nighttime quiet hours may, where applicable, be enforced by the police.
• 24.2.5   You must refrain from any actions that could disturb other Guests, such as slamming doors, speaking loudly in the common areas or in your Pop, etc. City Pop reserves the right to take action in the event of non-compliance with these rules.
• 24.2.6   For safety reasons, to protect the furnishings in the Pops and the common areas, and out of consideration for all non-smokers using a Pop, smoking and vaping are prohibited in the Pop, in the common areas, and on the balconies. Grilling is likewise prohibited on the balconies and in the outdoor areas managed by City Pop.
• 24.2.7   When preparing strongly odorous food, the Pop or the shared kitchen area must be sufficiently ventilated each time, so that odors do not settle into the furnishings. Ventilating by opening the front door of the Pop should be avoided, so that the common areas are not affected by odor emissions.

24.3. Proper Use of the Pop, Facilities, Furniture, and Equipment

• 24.3.1   All items provided are to be used as intended and with care. Damage is to be avoided to the extent within your power.
• 24.3.2   Open flames, including candles, are strictly prohibited in the Pop, on balconies, or in the common areas.
• 24.3.3   The operation of additional, private heating devices of any kind is prohibited. To avoid any waste of energy, windows should not be left permanently open or tilted during the heating period.
• 24.3.4   Before using electrical devices, check whether they are suitable for the national mains voltage of 220 to 230 volts and bear a safety seal from a globally recognized organization (e.g., “CE”). If this is not the case, do not use the devices! Do not use them. The use of electrical devices that do not comply with national standards is prohibited by police regulation. You are personally liable for any damage arising from failure to observe this fundamental rule, and must even expect criminal prosecution.
• 24.3.5   You are not permitted to make any electrotechnical modifications to power outlets or other electrical installations. If a plug does not fit, use a portable adapter plug, which is readily available at an electrical retailer. You are fully liable for damage arising from failure to observe these provisions.
• 24.3.6   Sun protection devices must not be used in bad weather.
• 24.3.7   For safety reasons and to avoid unpleasant odors, the storage of items, clothing, shoes, shelving, waste, sports equipment, etc. in the common areas, in particular in front of the entrance door of the Pop or in the hallways or on the balcony, is prohibited.
• 24.3.8   The disposal of solid materials such as food waste, hygiene articles, etc. via the toilet or other drains is strictly prohibited. The costs arising from failure to observe this rule that lead to the destruction or malfunction of toilets and other drains shall be borne entirely by you if you caused the damage (the consequences are not only technically catastrophic but also costly to remedy).
• 24.3.9   The use of elevators must comply with the rules posted in the elevators and must never be used to transport heavy items. The transport of large items in the elevators is not permitted. Elevators are intended for the transport of persons, not for the transport of items. You are liable for damage to elevators caused by improper or prohibited use. The emergency call system in the elevators may only be used in an emergency.
• 24.3.10   Any damage to Pop’s, the common areas, or the facilities will be invoiced to you in full (including costs for replacement, repair, labor hours, administrative expenses, etc.), insofar as such damage is attributable to you, in particular in the event of culpable violations of these House Rules.
• 24.3.11   Certain areas of the Building or of Pop may be equipped with smoke detectors. All costs arising from the triggering of a smoke detector due to improper use of the interior spaces or of the Pop (smoke, excessive steam from the kitchen or bathroom, dust, etc.) will be charged in full to the Guest/Guests who caused the false alarm.

24.4. Moisture

• 24.4.1   You must follow the safety regulations, which must be carried out at least once a day or as needed, since adequate ventilation and complete regeneration of the air in the Pop is essential in order to prevent the formation of mold harmful to health in the Pop.
• 24.4.2   Residual moisture resulting from the use of wet rooms or from cooking must be removed by intensive daily ventilation. Intensive ventilation means fully opening all windows (but not the entrance door) for five to a maximum of 10 minutes, three times a day.
• 24.4.3   You are responsible for mold formation in your Pop if the specified protective regulations are not observed or if the mold was caused by improper use of the Pop by you. In this case, you shall bear the costs if damage occurs and repairs or replacement services are required.

24.5. Waste Disposal

• 24.5.1   Waste disposal and the proper disposal of garbage bags are your responsibility.
• 24.5.2   Depending on the location of the City Pop, only official, paid garbage bags may be used: these are available at the city’s major grocery stores or at the corresponding points of sale. Only official, paid garbage bags may be disposed of (where available) in City Pop’s container systems. If no City Pop containers are provided, or are not available at the location, you must dispose of all waste at the waste disposal facilities provided and managed by the municipality in which the City Pop location is situated. Illegal dumping of waste is prosecuted by the police.
• 24.5.3   There may be free-to-use municipal collection points for recyclable materials such as glass, metal, used oil, pet and other plastics, clothing, shoes, etc. Further information and instructions can be found on the corresponding municipal websites. Contribute to a beautiful environment and a beautiful world through environmentally conscious and respectful behavior.
• 24.5.4   The garbage bins provided in City Pop are intended only for waste generated at the location where the bin is placed, and not for the disposal of your personal waste generated in your Pop.
• 24.5.5   Leaving garbage bags or waste of any kind in the Building (floors, common areas, etc.) that are not properly disposed of in the designated containers, or that are arbitrarily deposited outside the Building (garden, entrance, etc.), is not permitted and may be punished with a police fine.
• 24.5.6   City Pop provides basic guidelines on waste disposal in your City Pop building. If you require further information, you are responsible for informing yourself via publicly available information on the internet, etc.

24.6. Reporting and Remedying of Damage and Defects

• 24.6.1   If you notice defects or other damage that need to be remedied, you are obligated to report them to City Pop customer service via the “Help & Support” section of the App.
• 24.6.2   Lighting and technical installations will be replaced by City Pop free of charge, unless you are responsible for defects attributable to improper use or intentional damage.
• 24.6.3   In the event of major repairs in the Pop, City Pop will take appropriate measures to maintain the provision of the booked Pop and other booked Services. Minor defects and repairs that can be easily fixed will be remedied as quickly as possible.

24.7. No Pets

• 24.7.1   Keeping pets in a City Pop is prohibited. There is no entitlement to an exception being granted.
• 24.7.2   If, contrary to the Agreement, you keep a pet that results in, among other things, noise or odor nuisance for the other Guests and/or excessive wear or damage to the Pop, this constitutes a material breach of the Agreement entitling City Pop to terminate the Agreement immediately.

24.8. Security in the Building

• 24.8.1   The Building does not have specially trained security personnel who can be contacted in an emergency. Therefore, the following applies:
• 24.8.2   In the event of criminal incidents (break-ins, threats, etc.), the local police must be notified immediately and directly via the emergency number. City Pop must be notified via the App or by email.
• 24.8.3   In the event of open fire or unknown smoke development that smells of fire (burning electrical cables, etc.), the local fire department must be informed immediately via the emergency number and/or the fire alarm button must be pressed. City Pop must be informed via the App or by email. Attempts to extinguish the fire yourself should only be undertaken in minor cases where there is no danger to persons in the Building. Even in case of the slightest doubt, the fire department must be called.
• 24.8.4   In the event of a medical emergency, life-saving measures must be initiated immediately and the local emergency medical service must be notified by telephone. City Pop must be informed via the App or by email.
• 24.8.5   The entrance door is locked during the day so that unauthorized third parties do not have access. Exceptions are possible (e.g., opening hours for mail and parcel deliveries). Access to the Building is only possible with the ID card or the App and is not monitored by City Pop staff.
• 24.8.6   The existing surveillance system does not permit monitoring of all areas or permanent storage of recordings, among other things for data protection reasons. You acknowledge and agree that the existing security systems are operated. Further information can be found in City Pop’s detailed privacy policy on video surveillance.
• 24.8.7   Zero tolerance applies in the following cases: trafficking in drugs and illegal substances, arms trafficking, money laundering or counterfeiting offenses, and commercial activities of a sexual nature are strictly prohibited. If there are indications of such zero-tolerance activities, City Pop will call the police. City Pop will pursue any and all rights against Guests and Visitors involved in such activities, and in particular will assert claims for damages and reimbursement of costs, including any costs incurred for regulatory action.
• 24.8.8   City Pop reserves the right to review the security system at all Pop locations in the event of damage to the Building (inside or outside, damage to other Pop locations caused by Guests, or similar cases, etc.).

24.9. Events Organized by City Pop for Guests

• 24.9.1   City Pop organizes events for all Guests. Where expressly stated, your friends and family members are also welcome.
• 24.9.2   City Pop invites you and all members via newsletter, on-site flyers, or social media posts.
• 24.9.3   City Pop disclaims all liability (including in the case of negligence) for direct, indirect, or consequential damages incurred by you or your friends/family members, or caused by you, during an event organized by City Pop, insofar as City Pop is not liable pursuant to Sec. 17 of the T&Cs.
• 24.9.4   By participating in the events, each participant agrees to occasionally be filmed and photographed for marketing purposes. The Main Guest is responsible for informing Additional Guests and other persons they wish to invite accordingly. The marketing material may also be published on City Pop’s social media channels, website, App, or other marketing materials. Guests have the right to object to the use of images concerning them at any time. In such a case, the Guest must contact City Pop without delay by email or via the App.

24.10. Lost or Damaged Items

• 24.10.1   Subject to liability under Sec. 17 of the T&Cs, City Pop disclaims all responsibility for damaged items in City Pop’s possession on the City Pop premises, or for your property located in your Pop, inside the Building, or outside the Building (washed and dried laundry in the laundry room, items stored in the storage box, parked vehicles, etc.).
• 24.10.2   If the City Pop team finds an item that can be attributed to you, it will make efforts to return it and will contact you.
• 24.10.3   You are liable — where applicable via your insurance — for all costs arising from the loss of or damage to an item of City Pop or your property that is attributable to you.
• 24.11   Updates to the House Rules

City Pop reserves the right to adapt the Pop Rules at any time. Each new version will be made available on the website and in the mobile App and will take effect on the date of publication.

CITY POP TERMS AND CONDITIONS

The following Terms and Conditions (“T&Cs”) represent the contract between Guests and City Pop UK Limited (“City Pop“). This is a legal document so please read it carefully. Guests agree to read and to electronically confirm the T&Cs, and by having done that all Guests declare that they have understood and agree to all T&Cs provisions contained herein, prior to concluding any contract.

Whilst you must read all the T&Cs, your attention is drawn in particular to the following:

1 (City Pop and Nature of Occupation); 15 (Guest Liability); 16 (City Pop Liability); and 17 (Termination and Cancellations)

1. City Pop and Nature of Occupation
   1. City Pop is a company registered in England and Wales with registered company number 17312298, whose registered address is at 2 London Wall Place, London, United Kingdom, EC2Y 5AU, and is the operator of the building for which these T&Cs apply.
   2. City Pop provides serviced apartment-style accommodation (“Pops”) with associated services (fixed “comforts”) included in the booking price plus additional comforts available for an extra fee.
   3. These T&Cs grant each Guest a personal, non-exclusive licence to occupy a Pop for the fixed term of the booking. Nothing in these T&Cs gives the Guest the right to exclusive possession or occupation nor will it give the Guest any estate, interest, right or title in the Pop. City Pop’s own right to operate and let out Pops in the building is itself limited to granting occupational licences, and not tenancies, and City Pop is not entitled to grant, and does not grant, any tenancy, sub-tenancy or other estate or interest in land to any Guest.
   4. By agreeing these T&Cs, the Guest acknowledges that they occupy the Pop as a licensee and that no relationship of landlord and tenant is created between City Pop and the Guest.
   5. Pops are booked through the City Pop Website or the relevant third-party platform (which may include platforms of student agencies or estate agencies) on these standard licence terms.
   6. Bookings are typically for a fixed term of between three and twelve months, and City Pop’s preferred model is a stay of at least 90 consecutive nights and up to one year. This reflects City Pop’s operating model as extended-stay, serviced accommodation, and not as a hotel.
   7. While City Pop provides ‘comforts’ (the services such as cleaning, linen and concierge-style support to make the stay comfortable), these T&Cs do not create a hotel stay, nor a tenancy or any other estate or interest in land.
   8. Each booking includes a set of fixed services (such as Wi-Fi, cleaning and linen, as described in Clause 7) with further services available for an additional fee (as described in Clause 8).
   9. By booking a Pop, the Main Guest confirms that they and each Guest have another principal residence and are not occupying the Pop as their sole or principal home. City Pop may, at its discretion, as further described in these T&Cs, require a Guest to relocate to another Pop within the same building during the course of a booking.
   10. City Pop reserves the right to check the creditworthiness of Guests within the usual scope. By making a booking enquiry with City Pop, Guests give their consent to this check. City Pop can also ask the Guest to submit reports from credit reference agencies.
   11. Communications between Guests and City Pop must be made via City Pop’s official channels: WhatsApp (+44 333 091 3018), e-mail ([email protected]), telephone (+44 333 091 3018), or through the relevant sections of City Pop’s official website at booking.citypop.com or other device application (together referred to as “Website”), or via the relevant third-party booking platform, and must comply with the provisions of these T&Cs.
   12. Guests do not have exclusive possession of the Pop: members of the City Pop Team have the right to enter the Pop at any time within the course of their duties. In cases where there are justifiable reasons to do so (e.g. cleaning, adjust the temperatures and change the setting of the heating, etc), the Pop may be entered without the Guest’s presence. City Pop will, where reasonably practicable, inform in advance the Main Guest through email or Website message when a City Pop Team will enter the Pop. In case of emergency the Pop might be accessed at any time without notice. For the avoidance of doubt, City Pop will retain a key to the Pop at all times.
2. Guests
   1. “Guests” are divided in two categories: (1) the person which makes the booking and is responsible for the booking (“Main Guest”) and (2) persons which are added as present by the Main Guest following the Website and/or check-in procedure (“Additional Guest”). To avoid any misinterpretation, Additional Guests are only those registered by the Main Guest through the booking process or later, following the procedure in the dedicated section. When not registered, the person in the Pop can only be qualified as a Visitor and Clause 3 applies.
   2. When referring to Guests in the T&Cs, provisions apply to both, the Main Guest and Additional Guest(s).
   3. Guests are the actual temporary users of the Pop. Depending on the size of the Pop, the Main Guest may use it alone or with a notified additional person. The maximum number of persons that can stay in a specific Pop is ruled and indicated by City Pop. Each adult and child counts as one person. The Main Guest remains liable for damages and negative consequences caused by their behaviour and by the behaviour of the Additional Guest/s, subject to Clause 15.
   4. At the time of booking, the Main Guest must indicate the number of persons who will be using the Pop.
   5. The Main Guest must complete the booking request by filling all data required completely and truthfully, ID verification procedure included. For ID documents (passport or identity card, including any necessary visas) that do not use the Latin alphabet, a translation must be provided. All obligations to provide data and ID documents apply also to Additional Guest/s, when added to a booking. If not done properly, no check-in will be possible, neither for the Main Guest, nor for any Additional Guest/s. In accordance with the Immigration Act 2014, (or any supplemental or replacement legislation or regulations) City Pop may be required to carry out Right to Rent checks on adult occupiers. By booking a Pop, each Guest confirms that they have the right to reside in the United Kingdom and agrees to cooperate with any identity and immigration status verification checks requested by City Pop before or during their stay. City Pop may require Guests to provide valid identification documents (such as a passport, national identity card or biometric residence permit) and, where applicable, evidence of their immigration status (including digital immigration status). City Pop reserves the right to refuse or terminate a booking if a Guest fails to satisfy the required checks or if the checks indicate that the Guest does not have the right to reside in the United Kingdom. This is without prejudice to the confirmation provided by the Main Guest at clause 1.9.
   6. If the Website is not used, the e-mail address notified by the Main Guest during the booking process must be used for further messages relevant to the booking between the Main Guest and City Pop. Messages from other, unknown, or unreported e-mail addresses will not be accepted as being from the Main Guest. The Main Guests must notify City Pop about any change to this e-mail address via the Website, without delay.
   7. If the personal status of Guest/s or any other information on the booking request (addresses, telephone numbers, emergency contact details, etc.) changes during the stay, the Main Guest must report it to City Pop through the City Pop Website, without delay.
   8. Misrepresentation during and after the booking or the violation of reporting obligations by the Main Guest or by Additional Guest/s are breaches of the contract and entitle City Pop to terminate the contract, immediately. To avoid any misinterpretation, the Main Guest is responsible for Additional Guests’ behaviour and reporting obligations.
   9. Additional Guest/s are considered as such from the first day they begin their regular stay in the Pop and must be registered in the Website before they arrive.
   10. To register Additional Guest/s the Main Guest must provide the requested information which may include: name and surname of the Additional Guest/s and other information we are required to obtain as a matter of law. Additional Guest/s must then follow the registration procedure in a limited period. By following the procedure (fill in all necessary data, follow ID Procedure in the Website, accept T&Cs and Privacy Policy) they will become officially Additional Guest/s with all rights and obligations due.
   11. The Main Guest is responsible to add or to revoke an Additional Guest at any time during the booking process or during the booking period. City Pop is not entitled to add or revoke an Additional Guest unless it has a reason to do so (e.g. breach of City Pop Rules, etc).
   12. The Main Guest remains liable for all payments related to the bookings.
   13. Guests charging Additional Guest/s or other persons to stay in the Pop is not allowed. If the Main Guest charges the Additional Guest/s or other persons to stay in the Pop, this constitutes a serious breach of contract, which will lead to immediate termination of the contract and a requirement for the Guest to vacate the Pop immediately. The Main Guest will then still owe City Pop the fee for the entire booked period which will be recoverable as a debt.
3. Visitors
   1. Visitors are persons who do not stay overnight. Such visitors do not need to be reported to City Pop.
   2. All visitors must comply with City Pop Rules and the Main Guest is responsible and liable for all consequences arising from their behaviour.
   3. Hosting people overnight without adding them as Additional Guest/s constitutes a serious breach of contract, which can lead to immediate termination of the contract and a requirement for the Guest to vacate the Pop. The Main Guest will then still owe City Pop the fee for the entire booked period.
4. Overview of Guest reporting obligations
   1. Each Guest is required to provide City Pop, through the dedicated Website sections and procedure, with the following information and documents:
      • Name changes
      • Reissued or changed ID or passport
      • Change in/of Additional Guest/s
      • Items missing upon move-in, such as furniture, installations, equipment, textiles, etc. If no missing items are announced within the terms dictated by City Pop at check-in, the Main Guest consents to the condition of the Pop and is responsible for it until check-out.
      • Damage to the Pop or defective items. If no damages or defects are announced within the terms dictated by City Pop at check-in, the Main Guest approves the condition of the Pop and is responsible for it until check-out.
5. Fixed contract period
   1. The booking of a Pop is for a fixed contract period, for a minimum of 90 consecutive nights and a maximum of one year. These T&Cs constitute a licence to occupy for the fixed period stated in the booking confirmation, and not a tenancy.
   2. The extension of a booking for the same Pop might not be possible. Guests may book another Pop, if available. An early extension of the booking is recommended.
   3. A refusal from Government or any other relevant local authority or body for the Guest to enter and/or stay in the country where the booked City Pop accommodation is located, does not constitute a reason for a contract termination by the Guest. Cancellations are governed by Clause 17 (Termination and Cancellations).
   4. City Pop offers a standard cancellation policy as set out in Clause 17. Any requests relating to an entire cancellation or shortening of a booking’s duration must be communicated in written form via the City Pop Website.
   5. Each cancellation request will be processed by City Pop in accordance with Clause 17. City Pop may decline a cancellation or shortening request where the applicable notice period in Clause 17 has not been met, or where a specific restricted period under these T&Cs applies.
   6. If a cancellation or shortening request is agreed outside of Clause 17, a cancellation fee will be applied to reflect City Pop’s administrative and re-letting costs arising from the cancellation or shortening. The cancellation fee is calculated based on the location of the City Pop and will be communicated to the Main Guest before the cancellation or shortening is confirmed.
6. Purpose
   1. The booking is for a Pop for a fixed number of people which must not be exceeded, with fixed included comforts.
   2. The booking entitles the Main Guest and registered Additional Guest/s, if the respective Pop is approved for more than one person, to use the booked Pop and the comforts included.
   3. A unilateral waiver by the Guest/s of included comforts will not reduce the fees owed.
   4. The Pop must be used exclusively for accommodation purposes on a temporary and medium-term basis. It is not to be used for permanent residence.
   5. Commercial activities are not permitted in the Pop and/or in the common areas, at all, including paid counselling services, paid tutoring, paid training and courses, wellness services and permanently installed business operations.
   6. Any use which may become or cause a nuisance, damage, danger, annoyance or inconvenience to any other Guests of City Pop or any nearby owner or occupier is prohibited.
   7. It is expressly prohibited to offer sexual services.
   8. The address of the Pop may not be used as a company address.
   9. Guest/s must not bring onto, or keep in, the Pop, the building or any common areas any items which are dangerous, inflammable, explosive, noxious or offensive.
   10. The Pop does not serve as the Main Guest’s or any Additional Guest’s sole or primary residence, and these T&Cs do not create a tenancy, sub-tenancy or any other estate or interest in land, but a limited, personal licence to occupy the Pop for the fixed booking period only.
   11. The facilities at each City Pop Site can be viewed on the Website. Whilst City Pop works hard to ensure these are as accurate as possible, it does not guarantee they will be identical and there may be minor discrepancies against the listing, including the actual availability of in-house, common facilities at any time (i.e. there could be maintenance, repairs, changes to the common facilities at short notice, etc.). Guests are required to read the information about the comforts offered by the chosen premises carefully.
7. Comforts included in the price
   1. Supply Costs
      1. Heating, electricity, water hot and cold, are included in the price, except for excessive consumption as defined in our acceptable usage policy.
      2. Guest/s must not allow anything to pass into the conducting media serving the Pop or the building that may obstruct them or cause damage, danger or pollution. Guest/s must not overload the conducting media within the building or interfere with any ventilation, heating or fire fighting systems serving the Pop or the building.
      3. Water and electricity are intended for use by the Guest(s) and may not be made available to third parties from outside the building.
      4. Commercial use of water and electricity is prohibited.
   2. Equipment and Facilities
      1. Each Pop has Wi-Fi, Smart TV, furniture, including customary mattress and bedding (pillows and blankets), bathroom, kitchen / kitchenette with customary amenities (crockery, cutlery, kitchen utensils) and home textiles (bath and hand towels, kitchen towels, bed linen).
      2. Where facilities are available for all Guests, a “first come, first served” principle applies. The right to use such common facilities is not exclusive and they can only be used subject to availability.
      3. The in-house, common facilities are intended for usage by Guest/s, exclusively. Third parties from outside the building, or friends not using a booked Pop or any associates of the Guest/s are not entitled to regular use.
      4. The in-house common areas are to be used exclusively for ordinary leisure activities. For example, no political or religious events are to be held.
      5. The voluntary non-usage of included comforts does not entitle the Guest/s to a price reduction.
   3. Wi-Fi
      1. City Pop’s free Wi-Fi includes high-speed Internet access and data usage subject to Clause 9.
      2. City Pop provides Wi-Fi as a standard service. Reliable data on data transmission speed is not available, and guarantees are not possible, since this depends on factors over which City Pop has no influence, such as the general network stability and network utilisation within and outside of the building.
      3. The use of the Wi-Fi network (“Network”) provided at the City Pop Site is governed by the Wi-Fi Terms and Conditions (Wi-Fi T&C) described at Clause 9, in detail. By connecting to and using the Network, Guest/s agree to comply with these terms. Failure to do so may result in suspension of access, termination of services, or legal action where applicable.
   4. HoTex
      1. HoTex includes household textiles, such as bed linen, kitchen towels, towels, bath towels. The household textiles are property of City Pop and may be checked during cleaning of the Pop by City Pop. The household textiles must be returned at the check-out in the same undamaged state how they were provided at the check-in.
      2. It is possible to request more HoTex for an additional fee.
   5. Co-Liv
      1. In-house common areas and other locations, Co-Liv, which are available free of charge at the respective City Pop Site, are not for individual Guests’ exclusive use.
      2. Which in-house, common facilities are available at the individual City Pop Sites and what the special conditions of use are (binding house rules and/or leaflet), can be checked on the Website.
      3. The terms of use of the common areas specific to each City Pop Site are stated in the City Pop internal regulation “City Pop Housing Rules” at Clause 23.
   6. Letters
      1. Guest/s are responsible for collecting letters, advertising materials and parcels delivered to them. City Pop has no responsibility for the supervision or the handing over of letters, advertising material and parcels to Guest/s. The littering of unwanted letters, advertising material or packaging material in the entry area, inside or outside, or in the common areas is forbidden.
      2. After checking out, the Main Guest is responsible for announcing the change of address to all known senders in good time. City Pop does not provide forwarding services. Letters and parcels not deliverable may not be returned to the sender and might be lost. City pop assumes no liability.
   7. CP Tec
      1. The technician “CP Tec” is the person in charge for the City Pop Site who can be contacted, in case of an emergency even outside office hours (5.00 p.m. to 08.00 a.m.) or during weekend, through the telephone number of the City Pop Support Line, indicated in the entrance area of each City Pop Site or via the Website. The response time depends on the availability of the necessary technician/s and the urgency of the matter. Requested on-site interventions outside the usual working hours not being an emergency matter will be fully charged to the Main Guest.
      2. For any repair inquiries, questions about specific items, or other usage-related issues, Customer Care can be reached via the official contact channels listed in Clause 1.11. If necessary, a technician will visit the Pop to address and resolve the issue. Technical services are provided during working hours. City Pop will try to provide you notice in advance, but if strictly required or in cases of emergency, Technicians are entitled to enter Pops without prior notice or on short notice to the Main Guest, without the Guest’s formal permission.
      3. To ensure Pops are kept in good condition, City Pop conducts regular mandatory inspections with the on-site technical team. If a Pop is found to be inadequately maintained, whether due to insufficient cleanliness or negligent use or misconduct behaviour by the Guest/s, City Pop will arrange necessary interventions (cleaning or repairs etc.) to restore the Pop to its proper state, with all reasonable and properly evidenced costs to be charged to the Main Guest. These mandatory inspections will be announced in advance through the Website and, if the Main Guest is not present, will be carried out in their absence.
8. Additional comforts / payable additional services
   1. The range of payable additional services is different depending on the location of the City Pop Site. Payable additional comforts are provided exclusively to order. For some additional comforts a permanent booking order is possible (e.g. repetitive cleaning services, storage, parking, etc). To include an additional service to the stay, the Main Guest must use the specific Website section. The payment must be made via credit card, immediately.
   2. Final Cleaning
      1. The final cleaning is mandatory, and the properly evidenced costs will be charged to the Main Guest in the first invoice. These costs will be displayed separately. At the time of check-out, if the Pop is in a poor condition (soiled, dirty, rubbished) that requires more intensive cleaning than expected and standard, City Pop reserves the right to make the Main Guest responsible for additional cleaning costs which will be deducted from the Main Guest’s deposit, provided these properly reflect City Pop’s actual costs, without express consent requirement by the Main Guest.
   3. CP Washing Machines
      1. Washing machines and tumble dryer are available in each pop. These facilities can be used subject to their applicable terms of use and appliance instructions. City Pop only provides the appliance and Guest is responsible for all associated detergents and other individual products necessary for use.
   4. CP Box
      1. If available at the City Pop Site, the storage room “CP Box” can be booked for the entire duration of the stay or for a shorter period. In CP Boxes, only items of the Guest/s shall be stored, not items of third parties.
      2. CP Box may not be used for longer duration of people staying within or for leisure activities (for storage only; no use as craft / hobby room, as laboratory, as growing plants facility, or any illegal activity, etc.).
      3. City Pop is not responsible for Guest/s stored items, including if they are lost or damaged in the case of burglary and theft subject to City Pop’s overall responsibility position described in Clause 16. The CP Boxes are not monitored. Guest/s should insure their personal belongings, privately. City Pop is not liable for Guest/s stolen items. If there is a burglary, Guest/s will be obliged to call the Police and to report the loss and/or damage of the CP Box to City Pop, immediately.
   5. Cancellation terms of additional comforts
      1. Permanently booked additional comforts, such as ongoing cleaning services and storage, have a cancellation term of 28 days plus the remainder of the then current billing cycle, which must be provided by the Guest to City Pop in order to cancel (e.g. if a Guest wants to cancel a service on the 1^st of January and the following billing cycle is on the 20^th of January, the service must be paid and will be provided till the 28^th day after the 20^th of January). For additional comfort bookings of a duration less than eight weeks, no cancellation of already booked additional services is possible.
      2. Cancellation requests can be made directly in the Website, in the Comfort section or other official channels listed in Clause 1.11.
   6. City Pop is an international accommodation chain, which operates in various countries in the field of serviced Accommodations. In its expansion, City Pop is constantly improving its concept. It may be that some locations have certain specific comforts and services available, and others do not. Especially, the availability of co-living rooms is not guaranteed at every location. The available amenities and co-living areas at a concrete City Pop Site are listed during the booking phase of the Pop. Some co-living areas might partially be accessible or not at all, depending on the season or on other grounds, as for example terrace or garden. The Guest will have an overview about the whole offer at a specific City Pop location during the booking phase.
9. Internet Connection
   1. The use of the Wi-Fi network (“Network”) provided at City Pop Sites is regulated by the following Wi-Fi Terms and Conditions as mentioned in Clause 7.3.3. By connecting to and using the Network, Guest/s agree to comply with these terms and conditions. Failure to do so may result in suspension of access, termination of services, or legal action where applicable.
      1. Fair Usage Policy
         • The Wi-Fi service is provided as a shared resource for all Guests to use fairly and responsibly.
         • Bandwidth is not unlimited and excessive usage that negatively impacts other users (e.g., prolonged streaming, large downloads, or hosting servers) is forbidden.
         • The Network is intended for personal use only. It must not be used for commercial activities, reselling bandwidth, or operating a business.
         • Streaming, gaming, video calls, and downloading are permitted within reasonable limits that do not disrupt the overall Network performance.
         • The building management or network administrator reserves the right to limit speeds, block certain applications, or implement traffic management measures if usage patterns negatively impact the service for others.
      2. Prohibited Activities
         • Guest/s must not engage in any activities that are illegal, harmful, or disruptive to the Network. Prohibited actions include, but are not limited to:
         1. Malicious and Illegal Use
      • Hacking, unauthorized access, or penetration testing of any system or network.
      • Distribution of malware, viruses, or phishing attempts.
      • Engaging in cybercrime activities, such as fraud, identity theft, or unauthorized data collection.
      • Any use that violates local, national, or international laws, including copyright infringement, hacking, or illegal downloading.
        1. Network Abuse
      • Using the Network to send spam, unsolicited communications, or bulk messages.
      • Running servers, torrents, or high-bandwidth applications that degrade network performance.
      • Attempting to bypass security measures or gain unauthorized access to other devices.
        1. Inappropriate or Offensive Content
      • Hosting, sharing, or distributing offensive, defamatory, obscene, or illegal content.
      • Engaging in activities that promote violence, discrimination, or hate speech.
        1. Monitoring and Enforcement
      • The building management or network administrator reserves the right to monitor traffic patterns to ensure compliance with this policy.
      • If a resident is found to be in violation of this policy, actions may include:
        • Warning or temporary suspension of access.
        • Permanent disconnection from the Network.
        • Legal action, including reporting to authorities for criminal activity.
      • The Network is not guaranteed to be secure, and users are responsible for their own cybersecurity measures, such as using firewalls, VPNs, and strong passwords.
        1. Limitation of Liability
      • The Wi-Fi service is provided on an “as is” and “as available” basis, with no guarantees of uptime, speed, or uninterrupted service.
      • The building management is not responsible for any data loss, hacking incidents, or security breaches that occur on the Network.
      • Guest/s assume all risks associated with connecting personal devices to the Network.
        1. Changes to Terms: these terms may be updated periodically to reflect changes in policies, security measures, or legal requirements. Continued use of the Wi-Fi Network constitutes acceptance of the latest terms applicable. For enquiries or to report network abuse, contact City Pop through relevant section in the Website.
        1. Guest/s must comply with all applicable laws and regulations when using the shared internet connection according to City Pop Internet Connection Acceptable Use Policy.
           1. The following activities are strictly prohibited:
      • Unauthorized access to or use of data, systems, or networks, including any attempt to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without express authorization.
      • Sharing the internet connection with individuals outside of the group of authorized users.
        1. To ensure equitable access to the shared internet connection, this policy is in place:
      • Each user is allocated a specific Speed Capacity that can be up to 100Mbps / device.
      • Activities that consume excessive bandwidth, such as, large file downloads, and peer-to-peer file sharing, should be limited to off-peak hours to avoid congestion and ensure fair usage for all users.
      • The provider reserves the right to monitor data usage and take necessary actions to prevent abuse of the shared internet connection, including throttling bandwidth, terminating access for users who repeatedly engage in prohibited activities.
        1. To ensure the optimal performance and reliability of the shared internet connection, City Pop will adhere to the following maintenance policy and thus 3 types of maintenance windows might occur during your stay.
      • Scheduled Maintenance: Regular maintenance will be conducted during off-peak hours to minimize disruption. You will be notified at least 48 hours in advance of any scheduled maintenance that may impact service availability.
      • Emergency Maintenance: In the event of unexpected issues or urgent security threats, City Pop may perform emergency maintenance without prior notice. Users will be informed as soon as possible about the nature of the emergency and the expected duration of the maintenance.
      • Service Interruptions: During maintenance periods, users may experience temporary interruptions or reduced performance.

      City Pop will make efforts to complete maintenance tasks promptly and restore full service quickly.

   2. User Support: If users encounter connectivity issues or require assistance during maintenance periods, they should contact City Pop via the City Pop Website.
   3. The provider will offer timely updates and support to address any concerns or problems that arise due to maintenance activities.
   4. Infrastructure Upgrades: periodically, the provider may upgrade the network infrastructure to improve service quality and performance. Users will be informed of major upgrades and any potential impacts on their internet connection in advance.
   5. By agreeing to these terms and conditions, users acknowledge and accept that occasional maintenance is necessary for the upkeep and enhancement of the shared internet connection and agree to comply with the policies outlined above.
10. Booking process
    1. Guests wishing to stay in a City Pop can check the availability of Pops directly in the Website. Bookings can be made either via the City Pop Website or through third-party booking platforms. Regardless of the channel used, the Guest remains fully subject to the City Pop T&Cs and must complete all further steps via the Website or as applicable the relevant third-party booking platform. Through the Website or relevant third-party booking platform, Guests can discover the Pops offered features, the included comforts, the available additional comforts requiring payment and the conditions of use. After accepting all terms and conditions, and the privacy policy, Guest/s can confirm the booking application by paying the due amount.
    2. Main Guests must be at least 18 years old to book a Pop. Accompanying minors younger than 18 years are allowed only if they are relatives of the Main Guest. The granting of exemptions requires the consent of the legal guardian(s) of the minor.
    3. After completing the booking application, the Main Guest will receive a booking confirmation. After this procedure and before the check-in the Main Guest must fully complete the identification procedure. Once this procedure has been successfully completed, the Main Guest will receive the digital key and, if applicable, an access code to enter the booked Pop on the day and hour of check-in.
    4. ID verification is a mandatory procedure and if Guest/s continue to fail in completing the procedure this constitute a serious breach of the preconditions to conclude a contract, and the booking process can be terminated with immediate effect without any compensation. If it turns out, later, that the ID verification/s were incorrect or obtained by fraudulent means, the contract will become null and void without compensation. City Pop reserves the right to inform the Police, if need be.
       1. Whenever the identification process is not completed for all Guests, no access to the Pop will be granted to the Guest/s.
       2. Application will be declined if the Main Guest is below 18 years old or if accompanying minors are not relatives of the Main Guest. The granting of exemptions requires the consent of the legal guardian(s) of the minor.
       3. Application will be declined if Guest/s have non-valid or expired legal documents (ID, Passport, Visa etc.).
       4. Application will be declined if Guest/s have compromised or false legal documents, namely whether a document is publicly available or known as compromised or it has been reported as used in a suspicious way.
       5. Application will be reviewed if some parameters do not fully satisfy the ID verification internal procedure. In such cases the review will need the Guest to perform some additional activities (e.g. re-do the procedure because of low quality image or change profile data as there is no match between inserted data and ID data), the Guest is obliged to do so. If the Guest fails to do so, this constitutes a serious breach of the contract, and the booking can be terminated with immediate effect without any compensation.
    5. The information provided by the Guest/s with the application will be processed and stored in accordance with the legal provisions and will be treated according to City Pop Privacy Policy, in accordance with the applicable legal regulations at the concrete Site. Any notification to authorities, etc. is made in accordance with the statutory provisions. By accepting the Privacy Policy, all Guests confirm that they expressly agree.
    6. With the booking confirmation, the booking becomes legally binding. The first payment, if not already performed, is due immediately. The Pop will not be provided if the first payment has not been received (value date incoming account), according to the instructions in the booking.
    7. The available payment method(s) and applicable deadlines are displayed in the Website or relevant third-party booking platform at the time of booking. Cash payments are not accepted. If requested, a deposit must always be paid by credit card, regardless of the payment method chosen for the booking amount.
    8. If a payment fails for any reason (payment method issue, technical problem, etc.), City Pop does not guarantee the booking. The Guest bears the risk of any payment processing failure. For credit card payments, this includes any issue related to card authorization or processing.
    9. The information contained in the booking application is used by City Pop as a basis for the fulfilment of City Pop’s own obligations to report data to the Police and relevant local UK authorities. This City Pop registration does not replace Guest/s own registration duties with the Police and relevant local authorities to the extent these may apply.
    10. All Guests (for the sake of clarity, both Main Guests and Additional Guest/s) must inform themselves and comply with all local laws, byelaws and other rules applicable to them at the location of the Pop. Every Guest is obliged to contact the competent authorities in accordance with applicable legal regulations and to fully comply with all reporting obligations and other requirements, including compliance with any personal payment requirements (taxes etc.).
    11. Failure to comply with mandatory reporting obligations and non-fulfilment of any legally binding requirements by the Guest constitute material breaches of the contract, which entitles City Pop to terminate the contract, immediately.
    12. By choosing the Pop using the Website or relevant third-party booking platform, the Guest chooses the Pop based on the information provided. The Guest is hereby informed and aware that the pictures of the Pop in the Website refer to a real Pop at the Site, but these pictures and other descriptions may not exactly correspond to the exact Pop booked i.e. there may be minor discrepancies. Not only the layout but also some decorative items or furniture arrangement may differ in the de facto booked and assigned Pop.
    13. For booking of a Pop at a newly to be opened Site, City Pop reserves the right to change the assigned Pop. Save in exceptional cases, the main Pop characteristics (balcony, size, etc.) and the price of the booked Pop will remain unchanged. Where City Pop needs to make a substantial change to the Pop, or the type of Pop, for example due to a safety issue or serious disrupting event outside its reasonable control, it will consider making an appropriate refund reflecting services paid for but not used by the Guest, or whether it can offer an equivalent exchange or alternative to the Guest.
    14. City Pop reserves the right to assign to the Guest a different Pop before the check-in, in case the previous assigned Pop is damaged or not accessible due to different reasons. If the new Pop assigned is cheaper than the one assigned previously, City Pop will refund the difference of the price to the Guest. If the new Pop assigned is more expensive than the one assigned previously, City Pop will cover the extra costs. City Pop does not owe any further damages or compensations of any other nature to the Guest.
    15. City Pop reserves the right to provide a replacement accommodation in a hotel or a similar accommodation, in case a newly opened building will be delayed in providing the Pops or in case of other justified reasons. If the Guest does not accept the alternative accommodation, City Pop will refund the unused, booked weeks or, in exceptional cases, will refund 100% of the booking by cancelling it. City Pop does not owe any further damages or compensations of any other nature to the Guest.
    16. City Pop reserves the right to decline a booking even after the Guest has received an automatic booking confirmation. In this case, the Guest will receive a full refund of the paid amount in respect of services not received.
11. Self-Check-In and Check out
    1. Check-in
       The Guest will receive a notification at the email address provided so that they can complete self-service check-in. The check-in deadline is stated in the listing available on the Website or on the external platform. If the third-party platform does not display the check-in time, it is the Guest’s responsibility to check the check-in times on the Website. Access to the booked Pop is available from 3pm unless stated otherwise on the Website. Access is keyless. An entry code will be provided on the day of check-in, provided that online check-in has been successfully completed.
    2. During self-service check-in, it is mandatory to enter the details of each Guest, including personal data, in order to verify their identity, contact details and other information required by law. The scope of the disclosure and collection of the required data depends on the applicable local legal provisions. Data is collected in accordance with City Pop’s Privacy Policy (citypop.com/privacy-policy/).
    3. Once self-service registration has been successfully completed, City Pop will provide the Guest with essential information about the site (address, including the street name, the City Pop establishment number, the city’s postcode and the Pop number assigned to the Guest). Completing the online pre-check-in is mandatory. This includes identity verification, the submission of personal data and the provision of a valid payment card. The access code is generated and sent automatically on the day of arrival, only after all the required steps have been successfully completed. Without prior pre-check-in, no access code can be issued and the Guest cannot enter the Pop.
    4. Check-out
       The Guest must vacate the Pop on the last day of the agreed contract period. The check-out time is 11am unless stated otherwise on the Website.
       1. For departure, the Guest will receive instructions on the procedure by email and, where applicable, by SMS or WhatsApp message. The Guest is required to inform City Pop of any damage to or destruction of the furniture provided before their departure.
       2. Any damage to or destruction of equipment, exceeding normal wear and tear and/or resulting from improper use, will be charged to the Guest. The amount due is determined on the basis of the residual value of the damaged or destroyed items and corresponds to the cost of repairs, plus a reasonable claims handling cost incurred by City Pop.
       3. The Guest must vacate the Pop entirely and remove all their personal belongings.
       4. If the Guest has rented a storage space, they are required to clear this storage space. The costs of removing any items left in the Pop or in the storage space after the check-out time has expired will be charged to the main Guest.
       5. City Pop will carry out an inspection of the Pop within 2 weeks prior to check-out and check the equipment inventory, and may update this inspection on the day of Check-out. Any damage costs identified will be charged to the Guest. If the Guest refuses to pay such charge, City Pop may require the Guest to vacate immediately.
    5. Early check-in and late check-out
       Early arrival and late departure are subject to availability and may incur charges. An unauthorized late check-out beyond the agreed time may result in: (i) a late check-out fee (£200 GBP), and/or (ii) the charge for an additional night if the Pop cannot be made available to the next Guest, and (iii) justified operational costs (e.g. rescheduled cleaning). Access codes may be automatically deactivated at or after the check-out time.
12. Booking price and payment
    1. Until the booking is confirmed, the price is not guaranteed and may be updated regularly. Once the booking is made, the price for that period will remain unchanged. However, the price could differ between the initial booking and any extension, as each booking or extension is based on the current price at that time. Therefore, it is highly recommended to extend the booking as soon as possible.
    2. The booking must be paid in advance in accordance with Clauses 12.4 (deposits), 12.7 (payment cycle) and 8.2.1 (cleaning charge). The Pop cannot, or can no longer be, made available for the Guest/s if the first payment or the subsequent payment(s) are not made according to the booking schedule (amount and period).
    3. If the Main Guest is in arrears with a payment, a default interest of 5% per annum (calculated daily) starting from the date the payment became overdue, will be charged, until payment is made. For each reminder, an administrative fee will be charged, reflecting City Pop’s administrative costs.
    4. When booking, the Main Guest may be requested to pay a deposit as displayed in the Website, which serves as security for purchased but unpaid services, for any damage to the Inventory, the Pop or to common facilities, and may also be used to partially cover any eventual cancellation fee. The deposit must always be paid by credit card; exceptions will be handled individually. The Guest owes City Pop any additional damage if the amount of the deposit is insufficient.
    5. The Main Guest is obliged to take out and maintain appropriate insurance for their personal items and personal liability insurance for the staying period in City Pop with coverage also for Additional Guest/s.
    6. The payment deadlines, amounts and available payment method(s) are displayed in the Website at the time of booking and may vary by location. The deposit and any additional services must always be paid by credit card. The booking will be confirmed only upon receipt of the required payments within the deadlines indicated in the Website.
    7. Payment cycle depends on ‘when’ the Guest books:
       1. If booked “in the month the stay starts” Guest pays for the days of that month AND the days of the following month, upon booking. Then on the 1st of the next month, Guest pays for the following month, and so on until booking ends.
       2. If booked “prior to the month the stay starts” Guest just pays for the days of that first month upon booking. Then on the 1st of the month the stay starts, Guest pays for the following month, and so on, each 1st of the month going forward, until booking ends.
       3. The booking will be confirmed only upon receipt of the required payments within the deadlines indicated in the Website. After the applicable deadline has been missed, the provisional booking will be automatically cancelled with no option for restoration.
    8. Guest/s may change their credit card credentials in the appropriate section of the Website; Guest/s must communicate to City Pop any change of credit card credentials saved and must change the payment method in the Website, as soon as Guest/s know that the notified and saved payment method is no longer valid. The communication or the change of credit card credentials must be carried out before any payment is due to guarantee the successful payment for the services offered by City Pop.
    9. If a payment fails on the due date and the payment due is not or not fully received by City Pop, City Pop will notify the Guest with an automatic reminder, together with the discretionary granting of a 7-day grace period. After the elapse of the 7th day, without City Pop having received full payment, without affecting any other rights to terminate that City Pop has under these T&Cs, the booking will be automatically shortened and terminated, with the Guest’s obligation to check-out. The Main Guest understands and agrees that the accommodation contract is automatically deemed as terminated starting from the 8^th day of payment default and that the Guest and any Additional Guest/s must leave the Pop, at the end of the already fully paid period, i.e. 3 weeks later, at the latest. Any administrative costs incurred due to this process will be deducted from the paid deposit, firstly, and will be owed by the Main Guest if the deposit amount does not suffice. City Pop reserves the right to claim any damages incurred by City Pop and/or other compensations owed by the Main Guest or by Additional Guest to City Pop, including the payment of the full booking price and all open fees regarding services delivered or booked, either delivered to or booked by the Main Guest or delivered to or booked by Additional Guest/s, by the Main Guest.
    10. The transactions made by credit card between Guest/s and City Pop are handled by an external operator, who is informed about the saved credit card credentials of Guest/s. In the City Pop systems, Credit Card data is partially encrypted and only a few numbers are visible to provide maximum security towards all Guests.
    11. After the first registration of the credit card credentials and authorization through the 3-D Secure process, Guest/s agree to future transactions even without 3-D Secure authorization and grant City Pop the right to process all transactions related to the booking.
    12. Guests are responsible for ensuring that the payment details registered in the Website are accurate and up to date at all times, regardless of the payment method used. Any issues arising from incorrect or outdated payment details are the responsibility of the Guests.
    13. When booking via the website, the Guest will be redirected to a secure payment gateway. Once the payment is processed, the reservation will be synced with the City Pop Website for further management.
13. Payment arrears and abandoned property
    1. As regards bookings that have not been started yet, from the fourth day after the still unpaid prepayment was due, City Pop has the right to cancel the reservation for the Pop with no indemnification to the Guest owed.
    2. After termination for any reason, or other expiry of the booked and paid duration, City Pop is entitled to enter the Pop, to pack or let pack any belongings of the Main Guest and Additional Guest/s and to store them, to provide an inventory and a damage list containing also any disposal costs (summing up compensation for hours worked plus communal discharge fees) for waste and write-offs, to close, to block access to the former Guest/s and to re-allocate the Pop for bookings by new Guests, after necessary re-establishment work. City Pop may, at its own discretion, appoint an official if the circumstances warrant it. The costs of the appointed official are to be borne by the Main Guest. Inventoried belongings left at the Pop will be held by City Pop as described in Clauses 13.5-13.7 (inclusive).
    3. The Main Guest is obliged – in addition to the usual costs – to cover the additional costs incurred by City Pop in an unscheduled termination of this contract. In particular, the Main Guest is obliged to pay the remaining booking costs (booking price for the remaining, contractually agreed time, at least until the possible booking of the same Pop by a new Guest, etc.). Also, the Main Guest owes to City Pop any costs incurred for the involvement of an official, the recording of the inventory of the personal belongings of the Main Guest and of any Additional Guest/s, any disposal costs and the safekeeping of the personal belongings (but only items of value) of the Main Guest and of any Additional Guest/s, will be charged to the Main Guest for full payment.
    4. Items of value are objects or documents that appear to be worthy of preservation according to local understanding, according to the autonomous, careful and comprehensible discretion of City Pop.
    5. The inventoried belongings of the Guest and any Additional Guest/s will be kept for three months. We will attempt to contact the Main Guest using phone, email, and letter to your other address if known, clearly stating that belongings have been left and that these will be kept for three months. Within this period, the Main Guest can collect all these belongings, even the belongings of any Additional Guest/s. As far as a right of retention of the items is legally possible, the release will take place step by step, against payment of the default sum owed by the Main Guest.
    6. If the Main Guest has not picked up all stored belongings within three months, City Pop is entitled to appropriate these belongings as it sees fit. Before any disposal begins, an e-mail announcing this will be sent to the Main Guest’s last known e-mail and other address if known.
    7. After the expiry of 14 days after having sent the disposal announcement per e-mail to the Main Guest, City Pop shall be entitled to dispose of all stored belongings, to whomsoever these may belong, at its own discretion, e.g. to sell them to any third party or to assume them to be its own property, considering the liquidation proceeds or value when calculating or amending the Main Guest’s final bill statement.
    8. The costs of the liquidation and/or disposal of all stored belongings must be borne by the Main Guest. City Pop is authorised to dispose of all belongings of negligible value at the Main Guest’s expense. Certificates and other ID documents of the Main Guest and/or any Additional Guest/s are kept for 10 years at the Main Guest’s expense. Afterwards City Pop will be entitled, but not obliged, to dispose of certificates and other ID documents belonging to the Main Guest and/or to any Additional Guest/s.
14. Extension of the booking
    1. The Main Guest may request to extend the booking in the same Pop, under the condition that the Pop is still available for the period that the Main Guest wishes to extend the stay.
    2. City Pop cannot guarantee the extension in the same Pop, as the availability of the same Pop depends on the point in time where the extension is asked for by the Main Guest.
    3. The booking can be extended for a minimum of one week starting from the check-out date of the original booking.
    4. The booking rates at the time of the extension request apply.
    5. Normally, already booked permanent, additional comforts will be automatically prolonged for the extension period, if they are still available. If, in special cases, formerly booked permanent, additional comforts are not or are not fully available during the extension period, the Guest will be notified. The non-availability of formerly booked permanent, additional comforts does not give the Guest ground to cancel the extended booking of the Pop.
    6. If the Guest wants to cancel any booked additional comforts for all or for part of the extended period, the cancellation terms of the booked services apply. Some additional comforts, such as cleaning services, storage and parking, usually have a minimum booking time requirement and a specific cancellation term.
    7. City Pop has the right to carry out an intermediate control of the Pop before the extension period begins, even if no check-out happens.
    8. City Pop has the right to refuse a request for extension, if during the intermediate control City Pop assumes that the Guest/s are treating the Pop inappropriately.
15. Guests’ liability
    1. Guest/s are responsible for paying the cost of damages caused by careless, improper or contractually adverse use of the Pop, the inventory, the equipment or the generally available facilities or installations. This includes costs incurred resulting from a Guest tampering with any fire alarm or emergency equipment. Liability applies both to the damage to property (repair costs for correcting the defect) and to the administrative costs incurred (organisation and monitoring of the defect’s rectification).
    2. Guest/s are liable for all damage to the building and its fixed installations and for all damage to property of third parties, which happen in the building and are caused by Guest/s.
    3. The Main Guest and Additional Guest/s are liable for all the taxes imposed on them that are not included in the booking price and/or in the additional services of City Pop but depend on the registration by the Main Guest and Additional Guest/s in the community or in the country.
    4. The Main Guest is obliged to take personal liability insurance for the staying period in City Pop as specified in Clause 12.5.
16. City Pop’s liability
    1. City Pop is responsible for losses you suffer where those losses are a foreseeable result of City Pop’s breach of these T&Cs, City Pop’s negligence, or City Pop’s failure to use reasonable care and skill.
    2. Nothing in these terms limits or excludes City Pop’s liability for:
       1. death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
       2. fraud or fraudulent misrepresentation;
       3. breach of your legal rights as a consumer; or
       4. any other liability which cannot be limited or excluded by law.
    3. City Pop is not responsible for any failure or delay in performing its obligations where that failure or delay is caused by events outside City Pop’s reasonable control including extreme weather conditions or other third-party disruption.
    4. City Pop is not liable for any business losses, including loss of profit, loss of business, business interruption, loss of business opportunity, or loss of goodwill.
    5. Except for the types of liability listed above which City Pop cannot limit or exclude, City Pop’s total liability to you under or in connection with these T&Cs will not exceed the total amount you paid, or were due to pay, for the goods or services giving rise to the claim.
    6. City Pop is not liable for any problems with access to the building, in the context of the local, possibly even extreme weather conditions (snow, ice, hail, heavy rain, etc.), since the safe use at any time cannot be guaranteed, and also the individual, weather-adequate equipment of Guest/s and the degree of familiarisation of Guest/s with the local climate can vary greatly.
    7. City Pop insures its own liability risks to the extent required by local laws.
    8. City Pop strives to provide the promised services properly. No compensation is due for a temporary, minor restriction of use of the Pop, the common areas and installations, inventory and equipment, if the troubleshooting and problem solving occurs in a timely and customary manner. For heating or warm water issues, City Pop is required to resolve the issue within 72 hours or to arrange a temporary replacement after 72 hours, at the latest.
    9. If an included comfort, despite the problem being dealt with in a manner that conforms to local standards in terms of time and content, is unavailable for a long period, the Guest is entitled to a discount only for the period of the loss of use, within the framework of City Pop’s price calculation. Any further compensation to the Main Guest and/or to Additional Guest/s will not be owed by City Pop.
    10. Should a payable additional comfort be temporarily unavailable, City Pop is not liable for any loss or damages. Should an additional comfort be unavailable for a longer period, City Pop shall be liable for the price of the additional comfort already paid, but not more, unless the Guest has entered a contract with an external supplier of the additional comfort. City Pop strives to keep the additional comforts available but cannot guarantee it. The liability for additional comforts that have been agreed directly between the Main Guest and/or Additional Guest/s with an external supplier is ruled exclusively by the contract concluded. Any City Pop collection or billing services for additional comforts provided by third parties do not result in City Pop being liable for these comforts rendered or for any damages or losses caused because of the provision of such comforts by third parties.
    11. To the maximum extent permitted by law, City Pop is not liable for contractors and other third parties who directly provide elements of the Pop or the additional comforts to Guests, City Pop takes care of the proper selection, instruction and supervision of its staff, in line with the legal requirements.
    12. City Pop is not liable for loss or theft of the Main Guest’s and/or Additional Guest/s’ property. All Guests are required to keep valuables in locked cupboards, especially if not present in the Pop at the time when services are provided. All Guests make sure that high value items are adequately insured and/or sufficiently protected against access by unauthorised persons.
    13. The measures taken to ensure the safety of persons and property are in accordance with customary local practices. There is no seamless monitoring of all generally accessible areas.
17. Termination and cancellations
    1. City Pop’s right to cancel
       City Pop may cancel your booking at any time (effective immediately upon notice to you) if:
       1. You do not pay when you are required to do so;
       2. You breach these T&Cs (where such breach is not remedied after a reasonable notice period or which is not capable of remedy);
       3. You carry out any illegal activity or otherwise breach applicable laws;
       4. There is a serious disrupting event outside of our reasonable control that means we are unable to make the Pop available to you (including but not limited to serious weather or utility disruption);
       5. Under Clauses 2.8 (misrepresentation by you), 2.13 (where Guest charges others to stay); 3.3 (unregistered overnight Visitors) 10.4 (ID verification failure); 10.11 Guests failure to comply with legal obligations.
    2. Guest’s right to cancel (pre check-in)
       For a booking less than 6 months in total duration, you can cancel up to 30 days before the scheduled check-in at no charge. Otherwise, one month’s fees are payable.
    3. For a booking of more than 6 months in total duration, you can cancel up to 60 days before the scheduled check-in at no charge. If you cancel between 60 and 30 days before check-in then one month’s charges are payable. If you cancel with less than 30 days’ notice, 3 months’ charges are payable.
    4. Guest’s right to cancel (after check-in)
       For a booking less than 6 months in total duration, the first 90 nights are non-cancellable and non-refundable, however you can cancel (effective after the first 90 nights) upon giving 30 days’ notice to cancel/depart.
    5. For a booking of more than 6 months in total duration, the first 90 nights are non-cancellable and non-refundable, however you can cancel (effective after the first 90 nights) upon giving 60 days’ notice to cancel/depart.
       Please note that if you engage via a third-party platform that is not owned or controlled by City Pop, that relevant third party may have their own terms and conditions or other rules of service that will apply to their services as between you and them. If applicable, you should read those carefully before proceeding.
18. Completeness of the booking conditions / Deviating agreements
    1. The contract between you and City Pop is made up only of: the description of all services rendered (accommodation, basic services, additional services), the information provided in the booking request, the booking confirmation, these T&Cs as well as from the respectively mandatory applicable statutory provisions. Other provisions do not apply. In addition, there are no verbal agreements between you and City Pop, and verbal agreements will not be valid.
    2. If the Main Guest wishes to agree anything different from these T&Cs, or make any changes to them, this must be agreed with City Pop specifically and expressly, in writing.
    3. Guests will be notified in advance of any changes or amendments to these T&Cs. Guests are responsible to review the updated T&Cs to ensure that they are aware of any modification. For any further clarification, Guests can contact City Pop through the relevant section the Website. Without written objection, the Main Guest and/or Additional Guest/s are deemed to have accepted and agreed to the latest version of the T&Cs as binding and applicable.
    4. City Pop and/or the CP Tec or other staff are entitled to warn Guests, within the framework of these regulations, agreements and legal provisions, to comply with them and to issue corresponding instructions (right of instruction / house rules / code of conduct, etc.).
    5. For special, additional agreements between City Pop and Guests, in extraordinary cases, the requirement for at least the electronic written form applies, which must include and clearly display the express acceptance and confirmation by City Pop. Acceptance by silence by City Pop is explicitly excluded.
19. Additional or missing provisions and language
    1. Should it become apparent during the booking period that a legally relevant issue was not, or not adequately, regulated, or if a provision originally or subsequently does not prove to be legally feasible, the filling of the gap will be done primarily in analogy to the provisions already made and the economic intent and purpose. The sense and spirit of the previous booking and the associated regulations and agreements made are to be preserved as far as possible. City Pop will resolve the gap using a solution that is fair in the individual case and consistent with City Pop’s operating concept.
    2. The English version of these T&Cs takes precedence over translations into other languages.
20. City Pop Website
    1. City Pop operates and offers all services through the Website and its third party providers if applicable.
    2. Guests must carry out all necessary tasks and steps through the Website, among which are: obtain more information about example descriptions and availability of the Pop, prices, characteristics of the Pop, booking of a Pop (including proper payment), booking of additional comforts (including proper payment).
    3. By browsing, and accessing or using the City Pop Website, Guests agree and accept the Privacy Policy.
    4. For using the City Pop Website, Guests need an Internet connection independent of the Network at the CP site.
    5. Guests agree and accept that City Pop will send notifications or messages through the Website regarding the bookings or booked comforts.
    6. City Pop is committed to solving display and operation errors and bugs as soon as they occur. However, City Pop cannot guarantee that the City Pop Website will be free of errors and bugs. In case of errors and bugs, City Pop does not accept any liability for these errors and/or bugs. All errors or bugs should be reported to the Customer Care of City Pop to be solved as soon as possible.
    7. City Pop cannot guarantee that the operation of the City Pop Website (for all the functions) will always be uninterrupted and accessible. It might happen that some functions are suspended or restricted at any time, or some messages/notifications are not transmitted as they should be however, City Pop will try to provide an uninterrupted access to all functions of the Website. City Pop does not accept any liability for damages or losses caused by Website malfunctions.
    8. City Pop cannot guarantee that the City Pop Website is free from viruses or anything else that may damage or affect any technology. City Pop does not accept any liability for damages or losses caused by viruses or anything else transported via the Website.
    9. City Pop reserves the right to suspend the use of the Website if City Pop believes that a Guest or user has committed any breach of these T&Cs or that a Guest or user has committed any fraud against City Pop or against any third person.
    10. All contents of the Website are protected by copyrights laws and/or other intellectual property rights, and belong exclusively to Artisa Group (either owned or licensed), of which City Pop is part of or by the relevant third party owners or licensees. The contents may not be copied, reproduced, distributed, sold, published, unless expressly permitted in writing by the respective right holder.
    11. City Pop reserves the right to change or modify at any time contents, information, functions, services, prices, pictures, etc. in the Website without notice. City Pop does not assume any responsibility for errors or changes in the contents of the Website.
21. Applicable law
    1. Guests agree that bookings are purely digitally confirmed and processed. There is no requirement for a physical written copy and signature on the booking.
    2. These T&Cs are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
22. Updates to T&CsCity Pop reserves the right to change or modify the content of these T&Cs. Any new version will be available on the City Pop Website and shall take legal effect from the date of such posting, save that City Pop will give Guests reasonable advance notice of any material change before it takes effect. If a Guest does not agree to a material change, the Guest may terminate the booking before the change takes effect and will be refunded for any period of the booking not yet used.
23. City Pop Housing Rules“City Pop Housing Rules” (“Pop-rules”) is the Code of Conduct to comply with when using a Pop and common areas. All rules are set to ensure a healthy and peaceful Guest coexistence. The Pop-rules are designed to facilitate the coexistence, to maintain a positive atmosphere and to treat the infrastructures (your Pop, everywhere around and within the building managed by City Pop) carefully and respectfully, not only for you, but for the benefit of all other Guests, also.
    Being a proper City Pop Guest means being civilized and considerate to people of different backgrounds and cultures in an atmosphere of mutual respect.
    The Pop-rules also contain all information every Guest needs for upkeeping the day-to-day relations with City Pop and its service staff. The Pop-rules form an integral part of the T&C. Substantial or repeated failure to comply with the Pop-rules entitles City Pop to terminate the contract. From this point on, the word “Guest” will be substituted with “You” as we value a direct approach when talking about community living and respect for others and proper use of areas designed for you.
    By accepting the T&C, you electronically confirm this Code of Conduct at the time of booking, and you declare that you have understood and agreed to all provisions and to observe all Pop-rules, which is also in your own interest. Thank you for embracing our concept and our values, and for following the Pop-rules.
    1. Duty of care
       1. You may use carefully all installations of City Pop and leave them as you would like to find them. Please follow carefully our Pop-rules.
       2. City Pops are high-quality design products. For this reason, there is a ban on changes to the furniture and other furnishings of the Pop. Structural changes are strictly prohibited. The furniture must not be altered, or damaged with nails or otherwise. The use of the furniture and the equipment must be used as usual, resulting in normal wear and tear. Pictures, posters, etc. may be hung in the designated places if you wish to bring your personal touch. The hammering of nails in the walls etc. is not permitted.
       3. You are not allowed to remove from the apartment and/or give away any furniture, furnishings or equipment. It is also not permitted to bring and use equipment from the apartment into the general areas within the building.
       4. You may bring in your own, movable, small furniture items, which may not be permanently mounted or installed in the Pop. The small furniture brought in may not damage the existing equipment or remaining furniture.
       5. The permanent installation of satellite dishes or other technical equipment as well as the insertion of further cables is prohibited. Guest/s may not install any equipment in the Pop or the building.
       6. We offer you a Pop which is fully equipped with furniture and inventory: use everything while you are at City Pop, but please, remember that inventory, furniture, upholstery, equipment and household textiles may not be removed from the Pop, not given away, not sold and not given to third parties. Their use takes place exclusively together with the Pop and/or with activities in the building (e.g. also the gym, yoga room, etc.).
       7. You should not carry out any independent repairs within the Pop, of installations, of other equipment or of furniture. You are obliged to report damages and any repairs required to the CP Tec and/or to City Pop.
       8. When using all the common areas of the City Pop building, please do it with care and clean up. Guests are obliged to leave a common area in a proper state, after use.
       9. We thank you for taking care of your Pop and all the common areas of City Pop with common sense, following all Pop-rules.
    2. Obligation to consider other Guests
       1. Always respect other Guests and please always remember how noise and bad smells can impact other Guest’s lives.
       2. Sound reproduction devices of any kind are to be operated in the Pop at a customary domestic noise level and must not be audible outside the Pop. Common areas may not be used for the operation of sound reproduction equipment, not for private concerts, not for other performances and not, if not privately bookable for such kind of leisure activity, for private parties with exclusive groups of persons. Multi-person singing events or band rehearsals in the Pop or in the common areas are not permitted.
       3. To respect the peace and quiet of everyone, playing music with any kind of musical instruments is not permitted. Amplifier systems for musical instruments are not allowed to be used in the Pop and in the common areas. Striking private singing is equivalent to making music with musical instruments.
       4. At City Pop, from 9pm to 8am, the legal requirement for quiet at night applies. During the night, the use of the Pop and of common areas shall be limited according to the requirements of consideration and of Police laws. Sound reproduction devices must be used only in a correspondingly quiet setting. The active playing of musical instruments is prohibited. Guests are advised that the nightly period of quiet can be enforced by the Police and that the Police can be called in by any Guest for free to enforce the night’s quiet hours period without the involvement of City Pop.
       5. You must avoid any actions that will disturb other Guests, such as slamming doors, talking out strikingly loud in common areas or in your Pop, etc. City Pop reserves the right to act if these rules are not respected.
       6. For safety reasons and out of respect for all non-smokers using a Pop, smoking or vaping in the Pop, in the common areas and on the balconies is prohibited. Barbecuing is also prohibited on the balconies or in outside areas, on the area managed by City Pop.
       7. When preparing odour-intensive meals, the Pop or the common kitchen area must be adequately ventilated each time so that the aromas do not settle in the fittings. Ventilation by opening the entrance door of the Pop must be avoided, so that the common areas are not affected by odour emissions.
    3. Appropriate operation of the Pop, installations, furniture and equipment
       1. All items provided are to be used according to their purpose. Damage must be prevented as far as this is within your power.
       2. Open fires, even candles, in the Pop, on balconies or in the common area are strictly prohibited.
       3. The operation of additional, private radiators of any kind is prohibited. To reduce any kind of wasted energy, windows should not be kept permanently open or tilted during the heating season.
       4. Before using electrical devices, you must check they are suitable for the national voltage requirements and that they have a safety seal of a globally recognised organisation (e.g. “CE”). If not, stop! Do not use them. It is forbidden by law to use electrical compliances that do not fulfil the legal standards.
       5. You are not allowed to make any electro-technical changes to the sockets and other electrical installations. If a plug does not fit, use a mobile adapter plug that can easily be bought from an electrical goods store. You are fully liable for any damage caused by failure to comply with these provisions.
       6. Sun protection systems are not to be used in bad weather.
       7. For safety reasons and to avoid bad smells, the storage of objects, clothing, shoes, racks, waste, sports equipment, etc. in the common areas, especially in front of the Pop entrance door or in the corridors, or on the balcony is prohibited. Guests must not obstruct any common areas of the building.
       8. The disposal of solids, such as leftovers, hygiene articles, etc., through the toilet or other siphons is strictly prohibited. The costs incurred by disregarding this provision resulting in the demolition or malfunction of WCs and other siphons are fully charged to you if you have caused the problem (effects are not only technically catastrophic, but also expensive to correct).
       9. The use of the lift system must be carried out according to the regulations listed in the lifts and shall not be used, at any time, to transport heavy items. Transport of large goods in the lifts is not allowed. Lifts are designated to transport people, not objects. You are liable for damages to lifts due to improper or prohibited use. The emergency call installation in the lifts may only be used in case of emergency.
       10. Any damage to Pop’s, to the common areas or to the installations, will be fully charged to you (including costs of replacement, repair, labour-hours, administration hours etc.).
       11. It’s strictly forbidden to smoke and/or vape inside the building and Pops (including cigarettes, all e-cigarettes, drugs etc.) and in outdoors areas where not explicitly allowed. Smoking on balcony is also prohibited.
       12. Specific areas of the building or Pop could be equipped with fire alarm detectors. Any costs coming from an activation of a fire alarm detector due to improper use of the indoor areas or Pop (smoke, excessive steam from the kitchen or bathroom, dust etc.) will be charged entirely to the Guest/s who caused the false alarm.
    4. Moisture
       1. You must follow the safeguarding rules that are to be carried out at least daily or every time, when necessary, as proper ventilation and full regeneration of the air in the Pop is essential to avoid the formation of unhealthy mould in the Pop.
       2. The residual moisture caused by the operation of wet rooms or by boiling is to be removed by intensive daily ventilation. Intensive ventilation means the complete opening of all windows (but not of the front door) for five to a maximum of 10 minutes, three times a day.
       3. You are responsible for the formation of mould in your Pop if the specified safeguard rules are not observed or if the mould is caused by careless use of the Pop. In that case you will bear the costs if damages occur and if reparation or replacements are needed.
    5. Waste Management
       1. Waste disposal and the proper handling of garbage bags are your responsibility.
       2. Depending on the location of City Pop, only official, paid-for garbage bags may be used: buy them in the main grocery stores of the city or in the appropriate sales centres. Only official, payable garbage bags may be deposited (if supplied) in the container systems of City Pop. If containers are not supplied by City Pop or not available at the Site, you must dispose all waste in the waste disposal facilities provided and managed by the Community where the City Pop Site is located. Illegal dumping will be penalized by the Police.
       3. There are maybe State-run, freely usable collection points for valuables such as glass, metal, waste oil, pet and other plastics, clothes, shoes etc. For more information and instructions, please visit the appropriate community websites and contribute with green and respectful behaviour for our environment and beautiful world.
       4. The garbage bins supplied in the City Pop are only meant for the waste accumulated in the specific location where the waste bin is located, and not for dumping your personal waste accumulated in your Pop.
       5. Leaving garbage bags or waste of any type within the building (floors, common areas, etc.), not properly deposited in the dedicated containers or dumped randomly external to the building (garden, entrance, etc.) is not allowed and might be subject to a Police sanction (fine).
       6. City Pop provides a basic guideline about the waste management that applies in your City Pop building: if you need more information, it is your responsibility to get properly informed by means of publicly available information on the Web etc.
    6. Reporting and rectification of damages and defects
       1. If you observe defects and other damages to be remedied, you are required to report it to the Customer Care of City Pop through the official channels listed in Clause 1.11 above.
       2. Lighting and technical installations will be replaced by City Pop free of charge unless you are responsible for defects resulting from misuse or intentional damage.
       3. For larger repairs in the Pop, City Pop will take appropriate measures to maintain the service delivery of the booked Pop and other booked services. Minor defects and repairs, which can be corrected easily, will be corrected as fast as possible.
    7. Pet prohibition
       1. Keeping pets or other animal, bird or reptile in a City Pop is prohibited. There is no entitlement to the grant of an exception.
       2. If you keep a pet contrary to the contract, which leads among other things to noise or odour nuisance for the other Guests and/or to extensive wear and tear or to damage to the Pop, this represents a fundamental breach of contract, which authorises City Pop to terminate the contract immediately.
    8. Security in the building
       1. The building does not have specially trained security personnel who could be contacted in case of an emergency. Therefore, the following applies:
       2. In case of criminal incidents (break-ins, threats, etc.), immediately and directly call the local Police on the emergency number. City Pop must be notified via the Website or Email.
       3. In case of open fire or of unidentified smoke smelling like fire (electrical cables burning etc.), the local fire brigade must be informed immediately on the emergency number and/or the fire emergency button must be pressed. City Pop must be informed via the Website or Email. Your own efforts to extinguish the fire are only to be undertaken in the event of a trivial incident where there is no security risk for any people in the building. Even in case of minor doubts, call the fire brigade.
       4. In case of medical emergencies, life-saving measures must be initiated immediately, and the local medical service must be contacted by telephone. City Pop must be informed via the Website or Email.
       5. The front door is locked throughout the day so that unauthorised third parties have no access. Exceptions apply (e.g. opening times for post and parcel deliveries). Access to the building is only possible by using the badge or the Website and is not monitored by City Pop personnel.
       6. The existing monitoring systems does not allow, inter alia, for data and privacy reasons, a monitoring of all areas and a permanent storage of recordings. You acknowledge and agree that the existing security systems will be operated. For more info, please read the detailed City Pop Video Surveillance Privacy Policy.
       7. In the following cases, zero tolerance applies: trade in drugs and illicit substances, arms trafficking, money laundering or counterfeiting activities, commercial activities with a sexual background. If there are any signs of these zero tolerance activities, City Pop will call the Police. Guest/s and visitors involved in such zero tolerance activities will be required to leave the building immediately. City Pop will issue a final bill statement reflecting City Pop’s costs arising from the early departure. The evicted Main Guest owes City Pop any remaining balance and City Pop’s costs according to the final bill statement, including any costs incurred by the authorities.
       8. City Pop reserves the right to control the security system in all Pop’s in case of damage to the building (within or outside, damage to other Guest’s Pop or similar cases, etc.).
    9. Events organised by City Pop for the Guests
       1. City Pop organises events for all Guests. If explicitly stated, your friends and family members are also more than welcome to take part.
       2. City Pop invites you and all the members through newsletters, flyers on place or posts on social media.
       3. City Pop liability described in Clause 16 applies to events organised by City Pop.
       4. By taking part in the events, any participant agrees to eventually be included occasionally in videos and pictures taken for marketing purposes. The Main Guest is responsible to inform Additional Guest/s and other people they may invite, respectively. The marketing material might be also uploaded to City Pop social media channels, Website or any other marketing material. Guests have the right to object at any time to the use of images concerning them, in this case the Guest shall contact immediately City Pop via email or via the Website.
    10. Lost or damaged items
        1. City Pop declines all responsibility for any damaged items owned by City Pop on the City Pop Site or of your own property, in your Pop, within the building or outside the building (washed and dried clothes in the laundry room if available, items stocked in the storage box, parked vehicle, etc.).
        2. If the City Pop Team finds an item that is attributable to you, it will take care to return it to you and will contact you.
        3. You are liable – if necessary, through your insurance policy– for any costs arising from the loss or damage to an item owned by City Pop or to your own property.
    11. Updates to the Housing Rules
        City Pop reserves the right to adjust the Pop-rules, at any time. Any new version will be available on the Website and shall take effect from the date of such posting, save that City Pop will give Guests reasonable advance notice of any change that materially affects their use of the Pop before it takes effect.