CITY POP TERMS AND CONDITIONS

The following Terms and Conditions (“T&C“) represent the contract between Guests and City Pop AG (“City Pop“). Guests agree to read and to electronically confirm the T&C, and by having done that all Guests declare that they have understood and agree to all T&C provisions contained herein, prior to concluding any contract.

 

1. City Pop

• 1.1   City Pop AG, domiciled at Bernerstrasse Süd 169 CH-8048 Zurich, Switzerland, by virtue of its agreement with the building owner, is the operator of the building for which these T&C apply.
• 1.2   City Pop provides serviced accommodations (“Pops“) with fixed comforts included in the booking price plus additional comforts available for an extra fee.
• 1.3   City Pop reserves the right to check the creditworthiness of Guests within the usual scope. By making a booking enquiry with City Pop, Guests give their consent to this check. City Pop can also ask the Guest to submit reports from credit reference agencies.
• 1.4   Communications between Guests and City Pop must be made via the App and must comply with the provisions of these T&C. In exceptional cases, communication via e-mail is also acceptable.
• 1.5   Members of the City Pop Team have the right to enter the Pop within the course of their duties. In case justifiable reasons (e.g. cleaning, adjust the temperatures and change the setting of the heating, etc), the Pop may be entered without the Guest’s presence. City Pop will inform in advance the Main Guest through email or App message when a City Pop Team will enter the Pop. In case of emergency the Pop might be accessed any time.

 

2. Guests

• 2.1   “Guests” are divided in two categories: the person which makes the booking and is responsible for the booking (“Main Guest“) and persons which are added as present by the Main Guest following the App procedure (“Additional Guest“). To avoid any misinterpretation, Additional Guests are only those registered by the Main Guest through the App within the booking process or later, following the procedure in the dedicated section. When not registered, the person in the Pop can only be qualified as a Visitor and clauses related to Section 3 apply.
• 2.2   When referring to Guests in the T&C, provisions apply to both, to the Main Guest and to Additional Guest(s).
• 2.3   Guests are the actual temporary users of the Pop. Depending on the size of the Pop, the Main Guest may use it alone or with a notified additional person. The maximum number of persons that can live in a specific Pop is ruled and indicated by City Pop. Each adult and child counts as one person. The Main Guest remains liable for damages and negative consequences caused by their behaviour and by the behaviour of the Additional Guest/s.
• 2.4   At the time of booking, the Main Guest must indicate the number of persons who will be using the Pop. The Main Guest can add an Additional Guest to the booking during the booking procedure or later, always through the App.
• 2.5   The Main Guest is obliged to complete the booking request by filling all data required completely and truthfully, ID verification procedure included. For ID documents (passport or identity card, including any necessary visas) that do not use the Latin alphabet, a translation must be provided. All obligations to provide data and ID documents apply also to Additional Guest/s, when added to a booking. If not done properly, no check-in will be possible, neither for the Main Guest, nor for any Additional Guest/s.
• 2.6   If the App does not have to be used, the e-mail address notified by the Main Guest during the booking process must be used for further messages relevant to the booking between the Main Guest and City Pop. Messages from other, unknown, or unreported e-mail addresses will not be accepted as being from the Main Guest. The Main Guests must notice City Pop about any change to this e-mail address via the App, without delay.
• 2.7   If the personal status of Guest/s or any other information on the booking request (addresses, telephone numbers, emergency contact details, etc.) change during the stay, the Main Guest must report it to City Pop through the City Pop App, without delay.
• 2.8   Misrepresentation during and after the booking or the violation of reporting obligations by the Main Guest or by Additional Guest/s are breaches of the contract and entitle City Pop to terminate the contract, immediately. To avoid any misinterpretation, the Main Guest is responsible for Additional Guests’ behaviour and reporting obligations.
• 2.9   Additional Guest/s can be added for a minimum stay of at least seven days. The maximum duration amount to the entire stay of the Main Guest.
• 2.10   Additional Guest/s are considered as such from the first day they begin their regular stay in the Pop and must be registered in the App before they arrive.
• 2.11   To register Additional Guest/s the Main Guest must provide: email address, name and surname of the Additional Guest/s. Additional Guest/s must then follow the registration procedure in a limited period. By following the procedure (fill in all necessary data, follow ID Procedure in the App, accept T&C and Privacy Policy) they will become officially Additional Guest/s with all rights and obligations due.
• 2.12   Registering Additional Guest/s through the App, entitles Additional Guest/s to have digital access to the Pop and to the common areas of the building from check-in day, or from the activation of the Additional Guest if this is done during the booking, till the end of the booking. The Main Guest can revoke at any time Additional Guest/s: doing so, the rights of Additional Guest/s to access are also revoked.
• 2.13   Additional Guest/s will access the City Pop App with their personal login data using their device. They will have the digital access to the Pop and to the common areas of the building. Additional Guests can book laundry services, directly, with their own credit card credentials. Additional Guests cannot change the Main Guest’s booked services or add any services on behalf of the Main Guest or at cost of the Main Guest.
• 2.14   The Main Guest is responsible to add or to revoke an Additional Guest at any time during the booking process or during the booking period. City Pop is not entitled to add or revoke an Additional Guest unless it has a reason to do so (e.g. wrong behaviour, disrespect of City Pop Rules, etc). Please note that, according to this T&C, an Additional Guest become so only when they have completed the registration procedure. The system will revoke automatically the Additional Guest if they have not completed all the necessary steps (filling data, ID verification, etc) in a certain period.
• 2.15   Both the Main Guest and Additional Guest/s have the right to do the check-in process on the check-in day (subject to completion of data registration and ID verification procedure completed by the Main Guest and by any Additional Guest/s), but only one of the two can do it. Once the Main Guest has done the check-in process, Additional Guest/s can’t do it again, and vice versa. Additional Guest/s cannot do the check-in process if the Main Guest has not completed the ID verification procedure, successfully. After the check-in process is done, all properly registered Guests have access to the Pop.
• 2.16   The Main Guest remains liable for all payments related to the bookings.
• 2.17   Charging Additional Guest/s or other persons to stay in the Pop is not allowed. If the Main Guest charges the Additional Guest/s or other persons to stay in the Pop, this constitutes a serious breach of contract, which will lead to immediate termination of the contract and eviction/repossession of the Pop. The Main Guest will then still owe City Pop the fee for the entire booked period.

 

3. Visitors

• 3.1   Visitors are persons who do not stay overnight. Such visitors do not need to be reported to City Pop.
• 3.2   All visitors must comply with City Pop Rules and the Main Guest is responsible and liable for all consequences arising from their behaviour.
• 3.3   Hosting people overnight without adding them as Additional Guest/s constitutes a serious breach of contract, which can lead to immediate termination of the contract and eviction/repossession of the Pop. The Main Guest will then still owe City Pop the fee for the entire booked period.

 

4. Overview of Guest reporting obligations

• 4.1   Each Guest is required to provide City Pop through the dedicated App sections and procedure with the following information and documents:
  • Name changes
  • Reissued or changed ID or passport
  • Change in/of Additional Guest/s
  • Items missing upon move-in, such as furniture, installations, equipment, textiles, etc. If no missing items are announced within the terms dictated by City Pop at check-in, the Main Guest consents to the condition of the Pop and is responsible for it until check-out.
  • Damage to the Pop or defect items. If no damages or defects are announced within the terms dictated by City Pop at check-in, the Main Guest approves the condition of the Pop and is responsible for it until check-out.

 

5. Fixed contract period

• 5.1   The booking of a Pop is for a fixed contract period, but for a maximum of 52 weeks.
• 5.2   The extension of a booking for the same Pop might not be possible. Guests may book another Pop, if available. An early extension of the booking is recommended.
• 5.3   Even if Guests do not move into the Pop, they remain liable for the payment of the full amount of the booking, regardless of when City Pop was informed of the cancellation of the booking, in full or in part.
• 5.4   Payments for longer or extended stays are set to recur every four weeks on Thursday to ensure a consistent billing cycle. However, occasional deviations may occur due to extensions. Both the payment amount and due date are binding, and the due date cannot be changed. On a general basis the payment schedule follows this cycle:
  • If the booking is for longer than 8 weeks: first 8 weeks are due at the time of the booking, then every 4 weeks the Main Guest must pay the following 4 weeks.
  • If the booking is shorter than 9 weeks: the entire amount is due at the time of booking.
• 5.5   A refusal from Government or any other Institutional body to enter and/or stay in the country where the booked City Pop accommodation is located, does not constitute a reason for a contract termination. The total booking price remains owed by the Main Guest and must be paid.
• 5.6   City Pop does not have a fixed cancellation policy. Any requests relating to an entire cancellation or shortening of a booking’s duration must be communicated in written form via the Help & Support section in the City Pop App.
• 5.7   Each cancellation request will be individually evaluated by City Pop. City Pop reserves the right to decline a cancellation request.
• 5.8   The cancellation/shortening request needs to be communicated with a minimum 6-week notice period.
• 5.9   If a cancellation request is accepted by City Pop, a cancellation fee will be applied in the case of a booking’s cancellation or shortening of the duration of an existing booking. The cancellation fee is calculated based on the location of the City Pop and will be communicated to the Main Guest.
• 5.10   Final confirmation can only be provided after the Main Guest’s request for cancellation or shortening the stay was approved by City Pop.
• 5.11   Cancellations or shortenings are not permitted and will not be accepted by City Pop in August and December. Additional months may be restricted, based on circumstances or on the location of the City Pop accommodation.
• 5.12   Given that each cancellation / shortening request is unique, all decisions, confirmations, and approvals are made with a case-by-case approach. City Pop will be free to decide if a request for cancellation or shortening of the stay will be accepted.

 

6. Purpose

• 6.1   The booking is for a Pop for a fixed number of people which must not be exceeded, with fixed included comforts.
• 6.2   The booking entitles the Main Guest and registered Additional Guest/s, if the respective Pop is approved for more than one person, to use the booked Pop and the comforts included.
• 6.3   A unilateral waiver by the Guest/s of included comforts will not reduce the fees owed.
• 6.4   The Pop must be used exclusively for accommodation purposes.
• 6.5   Commercial activities are not permitted in the Pop and/or in the common areas, at all, including paid counselling services, paid tutoring, paid training and courses, wellness services and permanently installed business operations.
• 6.6   It is expressly prohibited to offer sexual services.
• 6.7   The address of the Pop may not be used as a company address.
• 6.8   If not stated otherwise, we assume that the accommodation does not serve as domicile within the meaning of art. 23 of Swiss Civil Code.
• 6.9   Exemplary, the facilities at each City Pop Site can be viewed on the Website or via the App. City Pop does not guarantee the availability of in-house, common facilities at any time (i.e. there could be maintenance, repairs, changes to the common facilities at short notice, etc.). Guests are required to read the information about the comforts offered by the chosen premises carefully.

 

7. Comforts included in the price

7.1. Supply Costs

• 7.1.1   Heating, electricity, water hot and cold, are included in the price, except for excessive consumption.
• 7.1.2   Water and electricity are intended for use by the Guest(s) and may not be made available to third parties from outside the building.
• 7.1.3   Commercial use of water and electricity is prohibited.

 

7.2. Equipment and Facilities

• 7.2.1   Each Pop has Wi-Fi, Smart TV, furniture, including customary mattress and bedding (pillows and blankets), bathroom, kitchen / kitchenette with customary amenities (crockery, cutlery, kitchen utensils) and home textiles (bath and hand towels, kitchen towels, bed linen).
• 7.2.2   Where facilities are available for all Guests, a “first come, first served” principle applies. The right to use such common facilities is not exclusive and they can only be used subject to availability.
• 7.2.3   The in-house, common facilities are intended for usage by Guest/s, exclusively. Third parties from outside the building, or friends not using a booked Pop or any associates of the Guest/s are not entitled to regular use.
• 7.2.4   The in-house common areas are to be used exclusively for ordinary leisure activities. For example, no political or religious events are to be held.
• 7.2.5   The voluntary non-usage of included comforts does not entitle the Guest/s to a price reduction.

 

7.3. Wi-Fi

• 7.3.1   City Pop’s free Wi-Fi includes high-speed Internet access and unlimited data usage.
• 7.3.2   City Pop provides a standard provider service. Reliable data on data transmission speed is not available, and guarantees are not possible, since this depends on factors over which City Pop has no influence, as the general network stability and network utilisation within and outside of the building.
• 7.3.3   The use of the Wi-Fi network (“Network”) provided at the City Pop Site is governed by the Wi-Fi Terms and Conditions (Wi-Fi T&C) described at point 9, in detail. By connecting to and using the Network, Guest/s agree to comply with these terms. Failure to do so may result in suspension of access, termination of services, or legal action where applicable.

 

7.4. HoTex

• 7.4.1   HoTex includes household textiles, such as bed linen, kitchen towels, towels, bath towels. The household textiles are property of City Pop. The household textiles must be returned at the check-out in the same undamaged state how they were provided at the check-in.
• 7.4.2   It is possible to request more HoTex for an additional fee.

 

7.5. CBFast

• 7.5.1   The breakfast included in the booking price is called CBFast.
• 7.5.2   The Main Guest is entitled to the daily consumption of a standard breakfast in the Self-Service Food Corner. With standard breakfast is meant a croissant and a hot drink from the offer available in the Self-Service Food Corner. The CBFast is available in every City Pop building across Switzerland.
• 7.5.3   Additional food, drinks or any other consumables may also be purchased, subject to availability. Additional purchases must be paid separately and are not included in the booking price. Any Additional Guest/s can cover their needs by direct buying from the food machines.
• 7.5.4   The non-consumption of CBFast does not entitle the Main Guest/s to a price reduction.
• 7.5.5   For every Pop, one CBFast per booked Main Guest for each day is included.

 

7.6. Co-Liv

• 7.6.1   In-house common areas and other locations, Co-Liv, which are available free of charge at the respective City Pop Site, are not for individual Guests’ exclusive use.
• 7.6.2   Which in-house, common facilities are available at the individual City Pop Sites and what the special conditions of use are (binding house rules and/or leaflet), can be checked on the Website or via the App.
• 7.6.3   The terms of use of the common areas specific to each City Pop Site are stated in the City Pop internal regulation “City Pop Housing Rules” at point 23.

 

7.7. Letterbox

• 7.7.1   Each Pop has an assigned Letterbox, usually located in the main entrance area.
• 7.7.2   The Letterbox is labelled by City Pop, only. Guest/s are not allowed to change, amend or add names on the Letterbox.
• 7.7.3   Guest/s are responsible for collecting letters, advertising materials and parcels delivered to them. City Pop has no responsibility for the supervision or the handing over of letters, advertising material and parcels to Guest/s. The littering of unwanted letters, advertising material or packaging material in the entry area, inside or outside, or in the common areas is forbidden.
• 7.7.4   After checking out, the Main Guest is responsible for announcing the change of address to all known senders in good time. The State Post maybe offers payable forwarding services. City Pop does not provide forwarding services. Letters and parcels not deliverable may not be returned to the sender and might be lost. City Pop assumes no liability.

 

7.8. CP Tec

• 7.8.1   The technician “CP Tec” is the person in charge for the City Pop Site who can be contacted, in case of an emergency even outside office hours (17.00 p.m. to 08.00 a.m.) or during weekend, through the telephone number of the City Pop Support Line, indicated in the entrance area of each City Pop Site or in the App. The intervention time depends on the availability of the necessary technician/s and the urgency of the matter. Requested on-site interventions outside the usual working hours not being an emergency matter will be fully charged to the Main Guest.
• 7.8.2   For any repair inquiries, questions about specific items, or other usage-related issues, Customer Care can be reached via the Help & Support section in the App. If necessary, a technician will visit the Pop to address and resolve the issue. Technical services are provided during working hours. If need be, Technicians are entitled to enter Pops without prior notice or on short notice to the Main Guest, without the Guest’s formal permission.
• 7.8.3   To ensure Pops are kept in good condition, City Pop conducts regular mandatory inspections with the on-site technical team once every quarter. If a Pop is found to be inadequately maintained, whether due to insufficient cleanliness or negligent use or misconduct behaviour by the Guest/s, City Pop will arrange necessary interventions (cleaning or repairs etc.) to restore the Pop to its proper state, with all costs to be charged to the Main Guest. These mandatory inspections will be announced in advance through the App and, if the Main Guest is not present, will be carried out autonomously.

 

7.9. City Pub

• 7.9.1   Depending on the City Pop location, a City Pub Facility may be available that is operated either by City Pop or by an external F&B operator and will be open to public. During closing hours, access to the City Pub might not be allowed or be restricted. In the City Pub all rules of good behaviour, common sense and respect for others apply.

 

8. Additional comforts / payable additional services

• 8.1   The range of payable additional services is different depending on the location of the City Pop Site. Payable additional comforts are provided exclusively to order. For some additional comforts a permanent booking order is possible (e.g. repetitive cleaning services, storage, parking, etc). To include an additional service to the stay, the Main Guest uses the specific App section. The payment must be made via credit card, immediately.

8.2. CP Cleaning

• 8.2.1   Additional cleaning is called “CP Cleaning” and can be booked at the time of the booking and/or during the stay in the specific App section.
• 8.2.2   Guest/s can choose via the App when they want the Pop to be cleaned choosing between the available days at the time of booking.
• 8.2.3   Cleaning staff is authorised to enter the Pop even if Guest/s are not present.
• 8.2.4   To carry out the CP Cleaning effectively, the surfaces to be cleaned must be kept free as far as possible. If surfaces are not kept free or the Pop is not in good, tidied up condition, the quality of the cleaning services cannot be guaranteed.
• 8.2.5   CP Cleaning is a general cleaning, which includes vacuuming, dusting, bathroom and toilet cleaning and floors, but not the cleaning of excessively heavy soiling, not washing dishes and kitchen utensils, no specific clean-up, no waste disposal and no organizing of the Guest’s personal items.
• 8.2.6   During the service booking process, the conditions for the provision of the service will be displayed.
• 8.2.7   City Pop has the right to charge an additional fee if the CP Cleaning requires more time than planned to be carried out efficiently, caused by the poor condition found in the Pop (e.g. heavily soiled and littered Pop, surfaces not free, etc.).
• 8.2.8   The CP Cleaning comfort can be booked for the entire or remaining duration of the stay, or for a shorter period or once.

 

8.3. Final Cleaning

• 8.3.1   The final cleaning is mandatory, and the costs will be charged to the Main Guest in the first invoice. These costs will be displayed separately. At the time of check-out, if the Pop is in a poor condition (soiled, dirty, rubbished) that requires more intensive cleaning than expected and standard, City Pop reserves the right to make the Main Guest responsible for additional cleaning costs which will be deducted from the Main Guest’s deposit, without express consent requirement by the Main Guest.

 

8.4. CP Wash

• 8.4.1   Self-service washing machines and tumble dryer, CP Wash, are available in the building. These facilities can be used by all Guests.
• 8.4.2   Terms of use, prices, payment method and instructions for use are available in the App.

 

8.5. CP Box

• 8.5.1   If available at the City Pop Site, the storage room “CP Box” can be booked for the entire duration of the stay or for a shorter period. In CP Boxes, only items of the Guest/s shall be stored, not items of third parties.
• 8.5.2   CP Box may not be used for longer duration of people staying within or for leisure activities (for storage only; no use as craft / hobby room, as laboratory, as growing plants facility, etc.).
• 8.5.3   City Pop is not responsible for Guest/s stored items, also not in case of burglary and theft. The CP Boxes are not monitored. Guest/s can insure their personal belongings, privately. City Pop is not liable for Guest/s stolen items. If a burglary happened, Guest/s will be obliged to call the Police and to report the damage of the CP Box to City Pop, immediately.

 

8.6. CP Co

• 8.6.1   Depending on the City Pop location, different types of common rooms, CP Co, may be available. These rooms vary in size, functionality, permitted use and other variables. Below are presented, in a non-exhaustive list, some of the common areas which might be available:
  • 8.6.1.1   An equipped kitchen usable by Guest/s for sociable meals.
  • 8.6.1.2   A fitness area furnished with fitness machines and gym equipment.
  • 8.6.1.3   A co-working area furnished with desks.
  • 8.6.1.4   A sound room to play music instruments.
  • 8.6.1.5   A movie room which is equipped as a cinema (projector, seats, etc.).

 

8.7. Parking Lots

• 8.7.1   Bookable Parking Lots for vehicles, availability depending on the City Pop location. The Parking Lots are not monitored. City Pop will neither be liable for theft nor for burglary.
• 8.7.2   The booking of a Parking Lot without an accommodation being booked at the same time is usually not possible.
• 8.7.3   It is not allowed to stock personal items on a Parking Lot. Cars or motorcycles/bicycles are the only vehicles permitted to park. Payable charging facilities might be available.
• 8.7.4   Subject to availability, Parking Lots can be booked as additional payable comfort during the booking request and/or during your stay via the App, either for the entire or for the remaining duration of the stay, or else for a shorter period, the minimum duration is visible directly in the app.

 

8.8. Cancellation terms of additional comforts

• 8.8.1   Permanently booked additional comforts, such as ongoing cleaning services, storage and parking, have a cancellation term of 28 days from the Guest’s following billing cycle (e.g. if a Guest wants to cancel a service on the 1st of January and the following billing cycle is on the 20th of January, the service must be paid and will be provided till the 28th day after the 20th of January). For additional comfort bookings of a duration less than eight weeks, no cancellation of already booked additional services is possible.
• 8.8.2   Cancellation requests can be made directly in the App, in the Comfort section.

• 8.9   City Pop is an international accommodation chain, which operates in various countries in the field of serviced Micro-Accommodations. In its expansion, City Pop is constantly improving its concept. It may be that some locations have certain specific comforts and services available, and others do not. Especially, the availability of co-living rooms is not guaranteed at every location. The available amenities and co-living areas at a concrete City Pop Site are listed during the booking phase of the Pop. Some co-living areas might partially be accessible or not at all, depending on the season or on other grounds, as for example terrace or garden. The Guest will have an overview about the whole offer at a specific City Pop location during the booking phase.

 

9. Internet Connection

• 9.1   The use of the Wi-Fi network (“Network”) provided at City Pop Sites is regulated by the following Wi-Fi Terms and Conditions as mentioned in cif. 7.3.3. By connecting to and using the Network, Guest/s agree to comply with these terms and conditions. Failure to do so may result in suspension of access, termination of services, or legal action where applicable.

9.1.1. Fair Usage Policy

• The Wi-Fi service is provided as a shared resource for all Guests to use fairly and responsibly.
• Bandwidth is not unlimited and excessive usage that negatively impacts other users (e.g., prolonged streaming, large downloads, or hosting servers) is forbidden.
• The Network is intended for personal use only. It must not be used for commercial activities, reselling bandwidth, or operating a business.
• Streaming, gaming, video calls, and downloading are permitted within reasonable limits that do not disrupt the overall Network performance.
• The building management or network administrator reserves the right to limit speeds, block certain applications, or implement traffic management measures if usage patterns negatively impact the service for others.

 

9.1.2. Prohibited Activities

Guest/s must not engage in any activities that are illegal, harmful, or disruptive to the Network. Prohibited actions include, but are not limited to:

9.1.2.1. Malicious and Illegal Use

• Hacking, unauthorized access, or penetration testing of any system or network.
• Distribution of malware, viruses, or phishing attempts.
• Engaging in cybercrime activities, such as fraud, identity theft, or unauthorized data collection.
• Any use that violates local, national, or international laws, including copyright infringement, hacking, or illegal downloading.

9.1.2.2. Network Abuse

• Using the Network to send spam, unsolicited communications, or bulk messages.
• Running servers, torrents, or high-bandwidth applications that degrade network performance.
• Attempting to bypass security measures or gain unauthorized access to other devices.

9.1.2.3. Inappropriate or Offensive Content

• Hosting, sharing, or distributing offensive, defamatory, obscene, or illegal content.
• Engaging in activities that promote violence, discrimination, or hate speech.

 

9.1.3. Monitoring and Enforcement

• The building management or network administrator reserves the right to monitor traffic patterns to ensure compliance with this policy.
• If a resident is found to be in violation of this policy, actions may include: warning or temporary suspension of access; permanent disconnection from the Network; legal action, including reporting to authorities for criminal activity.
• The Network is not guaranteed to be secure, and users are responsible for their own cybersecurity measures, such as using firewalls, VPNs, and strong passwords.

 

9.1.4. Limitation of Liability

• The Wi-Fi service is provided on an “as is” and “as available” basis, with no guarantees of uptime, speed, or uninterrupted service.
• The building management is not responsible for any data loss, hacking incidents, or security breaches that occur on the Network.
• Guest/s assume all risks associated with connecting personal devices to the Network.

• 9.1.5   Changes to Terms: these terms may be updated periodically to reflect changes in policies, security measures, or legal requirements. Continued use of the Wi-Fi Network constitutes acceptance of the latest terms applicable. For inquiries or to report network abuse, contact City Pop through the Help & Support section in the App.

• 9.2   Guest/s must comply with all applicable laws and regulations when using the shared internet connection according to City Pop Internet Connection Acceptable Use Policy.

9.2.1. The following activities are strictly prohibited:

• Unauthorized access to or use of data, systems, or networks, including any attempt to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without express authorization.
• Sharing the internet connection with individuals outside of the group of authorized users.

9.2.2. To ensure equitable access to the shared internet connection, this policy is in place:

• Each user is allocated a specific Speed Capacity that can be up to 100Mbps / device.
• Activities that consume excessive bandwidth, such as, large file downloads, and peer-to-peer file sharing, should be limited to off-peak hours to avoid congestion and ensure fair usage for all users.
• The provider reserves the right to monitor data usage and take necessary actions to prevent abuse of the shared internet connection, including throttling bandwidth, terminating access for users who repeatedly engage in prohibited activities.

9.2.3. Maintenance Policy

To ensure the optimal performance and reliability of the shared internet connection, City Pop will adhere to the following maintenance policy and thus 3 types of maintenance windows might occur during your stay.

• Scheduled Maintenance: Regular maintenance will be conducted during off-peak hours to minimize disruption. You will be notified at least 48 hours in advance of any scheduled maintenance that may impact service availability.
• Emergency Maintenance: In the event of unexpected issues or urgent security threats, City Pop may perform emergency maintenance without prior notice. Users will be informed as soon as possible about the nature of the emergency and the expected duration of the maintenance.
• Service Interruptions: During maintenance periods, users may experience temporary interruptions or reduced performance. City Pop will make efforts to complete maintenance tasks promptly and restore full service quickly.

• 9.3   User Support: If users encounter connectivity issues or require assistance during maintenance periods, they should contact City Pop via the City Pop App.
• 9.4   The provider will offer timely updates and support to address any concerns or problems that arise due to maintenance activities.
• 9.5   Infrastructure Upgrades: periodically, the provider may upgrade the network infrastructure to improve service quality and performance. Users will be informed of major upgrades and any potential impacts on their internet connection in advance.
• 9.6   By agreeing to these terms and conditions, users acknowledge and accept that occasional maintenance is necessary for the upkeep and enhancement of the shared internet connection and agree to comply with the policies outlined above.

 

10. Booking process

• 10.1   Guests wishing to stay in a City Pop can check the availability of Pops directly in the App or through City Pop official website. Bookings can be made either via the City Pop App or through City Pop official website at booking.citypop.com. Regardless of the channel used, the Guest remains fully subject to the City Pop Terms & Conditions and must complete all further steps via the City Pop App. Through the App or in the Website, Guests can discover the Pops exemplary, the included comforts, the available additional comforts requiring payment and the conditions of use. After accepting all terms and conditions, and the privacy policy, Guest/s can confirm the booking application by paying the due amount.
• 10.2   Main Guests must be at least 18 years old to book a Pop. Accompanying minors are allowed only if they are relatives of the Main Guest. The granting of exemptions requires the consent of the legal guardian(s) of the minor.
• 10.3   After completing the booking application (payment included), the Main Guest will receive a booking confirmation. After this procedure and before the check-in the Main Guest must fully complete the identification procedure. Once this procedure has been successfully completed, the Main Guest will receive the digital key and, if applicable, an access code to enter the booked Pop on the day and hour of check-in.
• 10.4   ID verification is a mandatory procedure and if Guest/s continue to fail in completing the procedure this constitute a serious breach of the preconditions to conclude a contract, and the booking process can be terminated with immediate effect without any compensation. If it turns out, later, that the ID verification/s were incorrect or obtained by fraudulent means, the contract will become null and void without compensation. City Pop reserves the right to inform the Police, if need be.
  • 10.4.1   Whenever the identification process is not completed for all Guests, no access to the Pop will be granted to the Guest/s.
  • 10.4.2   Application will be declined if the Main Guest is below 18 years old or if accompanying minors are not relatives of the Main Guest. The granting of exemptions requires the consent of the legal guardian(s) of the minor.
  • 10.4.3   Application will be declined if Guest/s have non-valid or expired legal documents (ID, Passport, Visa etc.).
  • 10.4.4   Application will be declined if Guest/s have compromised or false legal documents, namely whether a document is publicly available or known as compromised or it has been reported as used in a suspicious way.
  • 10.4.5   Application will be reviewed if some parameters do not fully satisfy the ID verification internal procedure. In such cases the review will need the Guest to perform some additional activities (e.g. re-do the procedure because of low quality image or change profile data as there is no match between inserted data and ID data), the Guest is obliged to do so. If the Guest fails to do so, this constitutes a serious breach of the contract, and the booking can be terminated with immediate effect without any compensation.
• 10.5   The information provided by the Guest/s with the application will be processed and stored in accordance with the legal provisions and will be treated according to City Pop Privacy Policy, in accordance with the applicable legal regulations at the concrete Site. Any notification to authorities, etc. is made in accordance with the statutory provisions. By accepting the Privacy Policy, all Guests confirm that they expressly agree.
• 10.6   With the booking confirmation, the booking becomes legally binding. The first payment, if not already performed, is due immediately. The Pop will not be provided if the first payment has not been received (value date incoming account), according to the instructions in the booking.
• 10.7   The available payment method(s) and applicable deadlines are displayed in the App at the time of booking. Cash payments are not accepted. The deposit must always be paid by credit card, regardless of the payment method chosen for the booking amount.
• 10.8   If a payment fails for any reason (payment method issue, technical problem, etc.), City Pop does not guarantee the booking. The Guest bears the risk of any payment processing failure. For credit card payments, this includes any issue related to card authorization or processing.
• 10.9   The information contained in the booking application is used by City Pop as a basis for the fulfilment of City Pop’s own obligations to report data to the Police and municipal authorities. This City Pop registration does not replace Guest/s own registration duties with the Police and municipal authorities.
• 10.10   All Guests (for the sake of clarity, both Main Guests and Additional Guest/s) must inform themselves of the publicly accessible Internet pages of the responsible Police section and municipal authorities. Every Guest is obliged to contact the competent authorities in accordance with the legal regulations and to fully comply with all reporting obligations and other requirements, including compliance with any personal payment requirements (taxes etc.).
• 10.11   Failure to comply with mandatory reporting obligations and non-fulfilment of any legally binding requirements by the Guest constitute material breaches of the contract, which entitles City Pop to terminate the contract, immediately.
• 10.12   By choosing the Pop using the App, the Guest chooses the Pop based on exemplary information provided. The Guest is hereby informed and aware that the pictures of the Pop in the App refer to a real Pop at the Site, but these pictures must not correspond to the exact Pop booked. Not only the layout but also some decorative items or furniture arrangement may differ in the de facto booked and assigned Pop.
• 10.13   For booking of a Pop at a newly to be opened Site, City Pop reserves the right to change the assigned Pop. Save in exceptional cases, the main Pop characteristics (balcony, size, etc.) and the price of the booked Pop will remain unchanged. City Pop does not owe any further damages or compensations of any other nature to the Guest.
• 10.14   City Pop reserves the right to assign to the Guest a different Pop before the check-in, in case the previous assigned Pop is damaged or not accessible due to different reasons. If the new Pop assigned is cheaper than the one assigned previously, City Pop will refund the difference of the price to the Guest. If the new Pop assigned is more expensive than the one assigned previously, City Pop will cover the extra costs. City Pop does not owe any further damages or compensations of any other nature to the Guest.
• 10.15   City Pop reserves the right to provide a replacement accommodation in a hotel or a similar accommodation, in case a newly opened building will be delayed in providing the Pops or in case of other justified reasons. If the Guest does not accept the alternative accommodation, City Pop will refund the unused, booked weeks or, in exceptional cases, will refund 100% of the booking by cancelling it. City Pop does not owe any further damages or compensations of any other nature to the Guest.
• 10.16   Depending on the City Pop location, City Tax or other mandatory tourism taxes may apply in accordance with binding local regulations. Guests are required to prepay these taxes (such as City Tax per night or forfait tax) during the booking process or at the end of the booking. City Pop collects these taxes on behalf of the local authority and subsequently transfers them, accordingly. Guests shall inform themselves about publicly available online resources provided by responsible authorities or public bodies, where they can find all necessary information regarding potential exemptions and other relevant details about local tourism laws. The same rules apply to all additional Guests, starting from their notified and registered day of arrival.
• 10.17   City Pop reserves the right to decline a booking even after the Guest has received an automatic booking confirmation. The decline of the booking will happen in due time and entails a full refund of the paid amount.

 

11. Self-Check-In

• 11.1   The Guest will receive a notification by the App with which the self-check-in on the day of arrival can be performed. The App indicates the time from which self-check-in is possible. Early dropping of baggage is not allowed.
• 11.2   Upon arrival in the Pop, the Guest will see in Check-In Procedure in the App the Inventory assigned to the Pop. The Guest must check if everything is available and in working order.
• 11.3   The Inventory is the detailed list of all the items provided in the Pop in working condition (i.e. furniture + furnishings + textiles + dishes / cutlery + kitchen utensils + utensils, etc.) that City Pop entrusts to the Guest/s and for which the Main Guest is responsible till the end of the booking.
• 11.4   The Guest must follow the check-in procedure through the App within 24 hours from the initial access to the Pop. If the procedure is not completed within 24 hours, the Guest approves the state of the Pop as “in good and in working order” and it is assumed that the Pop is complete, as listed in the Inventory, and free from preexisting defects. The Guest is responsible for careful use of the Pop and for all Inventory provided, from check-in till the check-out.
• 11.5   When entering the Pop, the Guest must check the inventory and the Pop and report any discrepancies and/or defects within 24 hours after arrival to City Pop via the App or via e-mail (sending pictures and describing the issue). Discrepancies notified without clear and explicative pictures are not considered.
• 11.6   If for any reason (even the negligence of City Pop) the Guest does not have access to the Inventory list, the Guest must notify City Pop through the App within 24 hours from their arrival. If no notification is made and the Guest does not check the list of the Inventory within 24 hours, the Guest agrees to the condition of the Pop and takes responsibility for it from the check-in till the check-out.
• 11.7   The instructions and check-in procedures are provided to the Guest via App or eventually via e-mail. The Guest is responsible for ensuring accessibility to this information to successfully check-in. In particular: the App must be updated, the Smartphone must be loaded and active, the Guest must ensure there is an Internet connection and consider all the information provided by City Pop to reach the right location.
• 11.8   City Pop will provide the Guest with the essential information about the location: address, including street name, number of the building and Postal code. The number of the assigned Pop is visible in the App starting from the check-in day. For obtaining all other, non-Pop-related information, the Guest is responsible.

 

12. Self-Check-Out

• 12.1   The Guest must leave the Pop on the last day of the agreed contract period. In the App and on the Website is listed at what latest time the Guest must have left the Pop.
• 12.2   For the check-out, the Guest receives procedure instructions via the App or eventually via e-mail. The Guest is obliged to inform City Pop of any damage or destruction of the Inventory entrusted, before departing. The Guest must follow and respect all steps of the check-out procedure instructions. If the Guest does not receive or cannot access the check-out procedure instructions, this must be notified to City Pop. If no notification by the Guest was made, it is assumed that the Guest has received the check-out procedure instructions and that the Guest was properly informed about all mandatory steps of the check-out.
• 12.3   Damage to or destruction of the Inventory, which exceeds normal wear and tear, and/or damage caused by improper use shall be charged to the Guest. The amount of the compensation payable depends on the time value of the damaged or destroyed object(s), summing up to the amount of the repair costs plus the damage management costs of City Pop. The damages will be charged to the Guest’s credit card. If a credit card charge is not possible, the Guest will owe City Pop the relevant amount which shall be paid by bank transfer.
• 12.4   Guest/s must vacate the Pop completely and must take all their belongings. The Inventory taken over upon arrival remains in the Pop. The Guest/s dispose of any extraordinary rubbish independently and at their own expense.
• 12.5   The final cleaning is at the expense of the Main Guest. It will be shown separately at the time of booking and the cost will be included in the total booking price. If Guest/s leave the Pop in an excessively dirty state, they will have to pay the additional extraordinary cleaning costs.
• 12.6   If Guest/s rented a storage box or a parking lot, they are responsible for emptying the storage box and moving the vehicle. The disposal costs for items left in the Pop, in the storage box or in the parking spot after the check-out time has elapsed will be charged to the Main Guest.
• 12.7   After check-out and returning the Pop, City Pop will carry out a control of the Pop and of the Inventory. In case that no damages/missing items are recorded, City Pop will proceed with the refund of the deposit within 30 days from the check-out day. In case of damages/missing items City Pop will retain the proportional amount of the deposit to cover the damage/missing items and/or claim further damages from the Main Guest. The Main Guest expressly agrees to this procedure.

 

13. Booking price and payment

• 13.1   Until the booking is confirmed, the price is not guaranteed and may be updated regularly. Once the booking is made, the price for that period will remain unchanged. However, the price could differ between the initial booking and any extension, as each booking or extension is based on the current price at that time. Therefore, it is highly recommended to extend the booking as soon as possible.
• 13.2   The booking must be paid in advance. The Pop cannot, or can no longer be, made available for the Guest/s if the first payment or the subsequent payment(s) are not made according to the booking schedule (amount and period).
• 13.3   If the Main Guest is in arrears with a payment, a default interest of 5% per annum starting from the expiry date must be paid. For each reminder, an administrative fee of CHF 20.00 will be charged.
• 13.4   When booking, the Main Guest pays a deposit as displayed in the App, which serves as security for purchased but unpaid services, for any damage to the Inventory, the Pop or to common facilities, and may also be used to partially cover any eventual cancellation fee. The deposit must always be paid by credit card; exceptions will be handled individually. The Guest owes City Pop any additional damage if the amount of the deposit is insufficient. The Main Guest is obliged to take personal liability insurance for the staying period in City Pop with coverage also for Additional Guest/s.
• 13.5   The Main Guest is obliged to take personal liability insurance for the staying period in City Pop with coverage also for Additional Guest/s.
• 13.6   The payment deadlines and available payment method(s) are displayed in the App at the time of booking and may vary by location. The deposit and any additional services must always be paid by credit card. The booking will be confirmed only upon receipt of the required payments within the deadlines indicated in the App.
• 13.7   For bookings with a duration from four to eight weeks: the full booking price, the deposit and the final cleaning cost are due according to the payment deadlines displayed in the App, in order for the booking to be confirmed by City Pop. For bookings exceeding eight weeks: a prepayment corresponding to the first eight weeks, along with the deposit and the final cleaning amount, is required according to the payment deadlines displayed in the App. The prepayment of eight weeks refers to the payment of the first eight weeks of the stay. At the next payment date (four weeks after the check-in day), the Guest will be required to pay for a period of up to four weeks, four weeks in advance of the start of that period. Thereafter, payments recur every four weeks for the entire length of stay. The booking will be confirmed only upon receipt of the required payments within the deadlines indicated in the App. After the applicable deadline, the provisional booking will be automatically cancelled with no option for restoration.
• 13.8   Guest/s are entitled to change their credit card credentials in the appropriate section of the App; Guest/s cannot delete notified and saved credit card credentials if a booking “in pending”/”in pre-stay”/”in stay” is present. Guest/s must communicate to City Pop any change of credit card credentials saved and must change the payment method in the App, as soon as Guest/s know that the notified and saved payment method is no longer valid. The communication or the change of credit card credentials must be carried out before any payment is due to guarantee the successful payment for the services offered by City Pop.
• 13.9   If a payment fails on the due date and the payment due is not or not fully received by City Pop, City Pop will notify the Guest with an automatic reminder, together with the granting of a 7-day grace period. After the elapse of the 7th day, without City Pop having received full payment, the booking will be automatically shortened and terminated, with the Guest’s obligation to check-out. The Main Guest understands and agrees that the accommodation contract is automatically deemed as terminated starting from the 8th day of payment default and that the Guest and any Additional Guest/s must leave the Pop, at the end of the already fully paid period, i.e. 3 weeks later, at the latest. Any administrative costs incurred due to this process will be deducted from the paid deposit, firstly, and will be owed by the Main Guest if the deposit amount does not suffice. City Pop reserves the right to claim any damages incurred by City Pop and/or other compensations owed by the Main Guest or by Additional Guest to City Pop, including the payment of the full booking price and all open fees regarding services delivered or booked, either delivered to or booked by the Main Guest or delivered to or booked by Additional Guest/s, by the Main Guest.
• 13.10   The transactions made by credit card between Guest/s and City Pop are handled by an external operator, who is informed about the saved credit card credentials of Guest/s. In the City Pop systems, Credit Card data is partially encrypted and only a few numbers are visible to provide maximum security towards all Guests.
• 13.11   After the first registration of the credit card credentials and authorization through the 3-D Secure process, Guest/s agree to future transactions even without 3-D Secure authorization and grant City Pop the right to process all transactions related to the booking.
• 13.12   Guests are responsible for ensuring that the payment details registered in the App are accurate and up to date at all times, regardless of the payment method used. Any issues arising from incorrect or outdated payment details are the responsibility of the Guests.
• 13.13   When booking via the website, the Guest will be redirected to a secure payment gateway. Once the payment is processed, the reservation will be synced with the City Pop App for further management.

 

14. Payment arrears

• 14.1   As regards bookings that have not been started, yet, from the fourth day after the still unpaid prepayment was due, City Pop has the right to cancel the reservation for the Pop with no indemnification to the Guest owed.
• 14.2   Regarding bookings that have been started, after four days, if necessary after two days, after the payment was due, or after expiry of the booked and paid duration, City Pop is entitled to enter the Pop for eviction purposes, to pack or let pack any belongings of the Main Guest and Additional Guest/s and to store them, to provide an inventory and a damage list containing also any disposal costs (summing up compensation for hours worked plus communal discharge fees) for waste and write-offs, to close, to block access to the former Guest/s and to re-allocate the Pop for bookings by new Guests, after necessary re-establishment work. City Pop may, at its own discretion, appoint an official if the circumstances warrant it. The costs of the appointed official are to be borne by the Main Guest.
• 14.3   The Main Guest is obliged – in addition to the usual costs – to cover the additional costs incurred by City Pop in an unscheduled eviction. In particular, the Main Guest is obliged to pay the remaining booking costs (booking price for the remaining, contractually agreed time, at least until the possible booking of the same Pop by a new Guest, etc.). Also, the Main Guest owes to City Pop any costs incurred for the involvement of an official, the recording of the inventory of the personal belongings of the Main Guest and of any Additional Guest/s, any disposal costs and the safekeeping of the personal belongings (but only items of value) of the Main Guest and of any Additional Guest/s, will be charged to the Main Guest for full payment, plus interest of 5% per annum.
• 14.4   Items of value are objects or documents that appear to be worthy of preservation according to local understanding, according to the autonomous, careful and comprehensible discretion of City Pop.
• 14.5   The inventoried belongings of the Guest and any Additional Guest/s will be kept for three months. Within this period, the Main Guest can collect all these belongings, even the belongings of any Additional Guest/s. As far as a right of retention of the items is legally possible, the release will take place step by step, against payment of the default sum owed by the Main Guest.
• 14.6   If the Main Guest has not picked up all stored belongings within three months, City Pop is entitled to appropriate these belongings as it sees fit. Before any disposal begins, an e-mail announcing this will be sent to the Main Guest’s last known e-mail address.
• 14.7   After the expiry of 10 days after having sent the disposal announcement per e-mail to the Main Guest, City Pop shall be entitled to dispose of all stored belongings, to whomsoever these may belong, at its own discretion, e.g. to sell them to any third party or to assume them to be its own property, considering the liquidation proceeds or value when calculating or amending the Main Guest’s final bill statement.
• 14.8   The costs of the liquidation and/or disposal of all stored belongings must be borne by the Main Guest. City Pop is authorised to dispose of all belongings of negligible value at the Main Guest’s expense. Certificates and other ID documents of the Main Guest and/or any Additional Guest/s are kept for 10 years at the Main Guest’s expense. Afterwards City Pop will be entitled, but not obliged, to dispose of certificates and other ID documents belonging to the Main Guest and/or to any Additional Guest/s.

 

15. Extension of the booking

• 15.1   Through the “Extend your stay” function in the App, the Main Guest can extend the booking in the same Pop, under the condition that the Pop is still displayed as available in the App for the period that the Main Guest wishes to extend the stay.
• 15.2   The extended period begins on the check-out date of the original booking.
• 15.3   City Pop cannot guarantee the extension in the same Pop, as the availability of the same Pop depends on the point in time where the extension is asked for by the Main Guest.
• 15.4   The booking can be extended for a minimum of one week starting from the check-out date of the original booking. It is hereby clearly stated that the total number of booked weeks, summing all previous bookings in the same Pop, cannot exceed 52 weeks.
• 15.5   When a booking is extended to a total of 8 weeks or less, Guests must pay for the entire additionally booked period.
• 15.6   The booking rates at the time of the extension request apply.
• 15.7   Normally, already booked permanent, additional comforts will be automatically prolonged for the extension period, if they are still available. If, in special cases, formerly booked permanent, additional comforts are not or are not fully available during the extension period, the Guest will be notified. The non-availability of formerly booked permanent, additional comforts does not give the Guest ground to cancel the extended booking of the Pop.
• 15.8   If the Guest wants to cancel any booked additional comforts for all or for part of the extended period, the cancellation terms of the booked services apply. Some additional comforts, such as cleaning services, storage and parking, usually have a minimum booking time requirement and a specific cancellation term.
• 15.9   During the extension booking process the Main Guest can choose other additional comforts. These additional services have the same payment conditions as in the case of a new booking, namely the first eight weeks must be paid in advance, in case of booking a permanent additional service.
• 15.10   City Pop has the right to carry out an intermediate control of the Pop before the extension period begins, even if no check-out happens.
• 15.11   City Pop has the right to refuse a request for extension, if during the intermediate control City Pop assumes that the Guest/s are treating the Pop inappropriately.
• 15.12   To benefit from the function “Extend your stay” the Main Guest must make sure to have installed at least version 2.0, or later, of the App.

 

16. Guests’ liability

• 16.1   Guest/s are liable for damages caused by careless, improper or contractually adverse use of the Pop, the inventory, the equipment or the generally available facilities or installations. Liability applies both to the damage to property (repair costs for correcting the defect) and to the administrative costs incurred (organisation and monitoring of the defect’s rectification), the latter at cost price.
• 16.2   Guest/s are liable for all damage to the building and its fixed installations and for all damage to property of third parties, which happen in the building and are caused by Guest/s.
• 16.3   The Main Guest and Additional Guest/s are liable for all the taxes imposed on them that are not included in the booking price and/or in the additional services of City Pop but depend on the registration by the Main Guest and Additional Guest/s in the community or in the country (Serafe, ECA, City Tax, etc.).
• 16.4   The Main Guest is obliged to take personal liability insurance for the staying period in City Pop as specified in point 13.5.

 

17. City Pop’s liability

• 17.1   City Pop is liable, within the scope of its own services, exclusively for its own, grossly negligent behaviour. Furthermore, City Pop is not liable in cases of force majeure.
• 17.2   City Pop is not liable for any problems with access to the building, in the context of the local, possibly even extreme weather conditions (snow, ice, hail, heavy rain, etc.), since the safe use at any time cannot be guaranteed, and also the individual, weather-adequate equipment of Guest/s and the degree of familiarisation of Guest/s with the local climate can vary greatly.
• 17.3   City Pop insures its own liability risks to the extent required by local laws.
• 17.4   City Pop strives to provide the promised services properly. No compensation is due for a temporary, minor restriction of use of the Pop, the common areas and installations, inventory and equipment, if the troubleshooting and problem solving occurs in a timely and customary manner. For heating or warm water issues, City Pop is required to resolve the issue within 72 hours or to arrange a temporary replacement after 72 hours, at the latest.
• 17.5   If an included comfort, despite the problem being dealt with in a manner that conforms to local standards in terms of time and content, is unavailable for a long period, the Guest is entitled to a discount only for the period of the loss of use, within the framework of City Pop’s price calculation. Any further compensation to the Main Guest and/or to Additional Guest/s will not be owed by City Pop.
• 17.6   Should a payable additional comfort be temporarily unavailable, City Pop is not liable for any loss or damages. Should an additional comfort be unavailable for a longer period, City Pop shall be liable for the price of the additional comfort already paid, but not more, unless the Guest has entered a contract with an external supplier of the additional comfort. City Pop strives to keep the additional comforts available but cannot guarantee it. The liability for additional comforts that have been agreed directly between the Main Guest and/or Additional Guest/s with an external supplier is ruled exclusively by the contract concluded. Any City Pop collection or billing services for additional comforts provided by third parties do not result in City Pop being liable for these comforts rendered or for any damages or losses caused because of the provision of such comforts by third parties.
• 17.7   City Pop excludes liability for auxiliary persons to the maximum extent permitted by law. City Pop takes care of the proper selection, instruction and supervision of its staff, in line with the legal requirements.
• 17.8   If not already excluded by any other provision of these T&C, City Pop shall only and at most, if even, be liable for direct damage to the Main Guest, i.e. not for indirect damages, not for further damages nor for types of damages not typical or locally in the laws at the Site of the Pop not known, such as loss of enjoyment or multiple punitive damages with penalties and all the like. Any contractual liability to Additional Guest/s is excluded, unless a booking took place directly between City Pop and Additional Guest/s, but for the content of that booking, only. In this case, liability of City Pop exists for direct damage, only, and the maximum sum of liability of City Pop for that direct damage amounts to the price of the booked service.
• 17.9   These limitations of liability are subject to the mandatory statutory provisions of State substantive law, to the exclusion of the international private law and to the exclusion of state contract or any other international law.
• 17.10   City Pop is not liable for loss or theft of the Main Guest’s and/or Additional Guest/s’ property, unless this loss or theft has been proven to be caused by poor service on part of City Pop. All Guests are required to keep valuables in locked cupboards, especially if not present in the Pop at the time when services are provided. All Guests make sure that high value items are adequately insured and/or sufficiently protected against access by unauthorised persons.
• 17.11   Insofar as City Pop is liable, this liability is limited to the amount of maximal CHF 1,000.00 per incident.
• 17.12   The measures taken to ensure the safety of persons and property are in accordance with customary local practices. There is no seamless monitoring of all generally accessible areas.

 

18. Completeness of the booking conditions / Deviating agreements

• 18.1   The content of the contract is conclusively derived from the exemplary description of all services rendered (accommodation, basic services, additional services), from the information provided in the booking request, from the booking confirmation, from these T&C as well as from the respectively mandatory applicable statutory provisions. Other provisions do not apply. In addition, there are no verbal agreements and such are not allowed.
• 18.2   If the Main Guest wishes to agree on other provisions and/or otherwise to deviate from these T&C, these changes and amendments are to be agreed with City Pop specifically and expressly, in writing form.
• 18.3   Guests will be notified of any changes or amendments to these T&C. Guests are responsible to review the updated T&C to ensure that they are aware of any modification. For any further clarification, Guests can contact City Pop through the Help & Support section the App. Without written objection, the Main Guest and/or Additional Guest/s are deemed to have accepted and agreed to the latest version of the T&C as binding and applicable.
• 18.4   City Pop and/or the CP Tec or other staff are entitled to warn Guests, within the framework of these regulations, agreements and legal provisions, to comply with them and to issue corresponding instructions (right of instruction / house rules / code of conduct, etc.).
• 18.5   For special, additional agreements between City Pop and Guests, in extraordinary cases, the requirement for at least the electronic written form applies, which must include and clearly display the express acceptance and confirmation by City Pop. Acceptance by silence by City Pop is explicitly excluded.

 

19. Additional or missing provisions and language

• 19.1   Should it become apparent during the booking period that a legally relevant issue was not, or not adequately, regulated, or if a provision originally or subsequently does not prove to be legally feasible, the filling of the gap will be done primarily in analogy to the provisions already made and the economic intent and purpose. The sense and spirit of the previous booking and the associated regulations and agreements made are to be preserved as far as possible. The highest guideline is an appropriate, substitute, universally applicable, but also fair in a concrete individual case, solution that is appropriate for the operating concept of City Pop.
• 19.2   The English version of these T&C takes precedence over translations into other languages.

 

20. City Pop App

• 20.1   City Pop operates and offers all services through the mobile App called “City Pop”. Bookings are also possible through Websites.
• 20.2   Guests must carry out all necessary tasks and steps through the App, among which are: obtain more information about exemplary description and availability of the Pop, prices, characteristics of the Pop, booking of a Pop (including proper payment), booking of additional comforts (including proper payment).
• 20.3   By downloading, browsing, and accessing or using the City Pop App, Guests agree and accept the Privacy Policy.
• 20.4   For using the City Pop App, Guests need an Internet connection independent of the Network at the CP site.
• 20.5   Guests agree and accept that City Pop will send notifications or messages through the App regarding the bookings or booked comforts.
• 20.6   City Pop is committed to solving display and operation errors and bugs as soon as they occur. However, City Pop cannot guarantee that the City Pop App will be free of errors and bugs. In case of errors and bugs, City Pop does not accept any liability for these errors and/or bugs. All errors or bugs should be reported to the Customer Care of City Pop to be solved as soon as possible.
• 20.7   City Pop cannot guarantee that the operation of the City Pop App (for all the functions) will always be uninterrupted and accessible. It might happen that some functions are suspended or restricted at any time, or some messages/notifications are not transmitted as they should be however, City Pop will try to provide an uninterrupted access to all functions of the App. City Pop does not accept any liability for damages or losses caused by App malfunctions.
• 20.8   City Pop cannot guarantee that the City Pop App is free from viruses or anything else that may damage or affect any technology. City Pop does not accept any liability for damages or losses caused by viruses or anything else transported via the App.
• 20.9   City Pop reserves the right to suspend the use of the App if City Pop believes that a Guest or user has committed any breach of these T&C or that a Guest or user has committed any fraud against City Pop or against any third person.
• 20.10   All contents of the App are protected by copyrights laws and/or other intellectual property rights, and belong exclusively to Artisa Group, of which City Pop is part of. The contents may not be copied, reproduced, distributed, sold, published, unless expressly permitted in writing by the respective right holder.
• 20.11   City Pop reserves the right to change or modify at any time contents, information, functions, services, prices, pictures, etc. in the App without notice. City Pop does not assume any responsibility for errors or changes in the contents of the App.

 

21. Applicable law

• 21.1   Guests agree that bookings are purely digitally confirmed and processed. There is no requirement for a written copy and signature on the booking.
• 21.2   The law of the country where the City Pop building operates is the applicable law that will apply to all matters involving the use of the App and all agreed contracts, if not ruled by the provisions of this T&C, already.
• 21.3   Exclusive and sole place of jurisdiction are the courts of the city in which the Pop is situated. If proceedings are brought in other jurisdictions, no statement of defence will be made, and all foreign decisions will be deemed nil and void. Arbitration tribunals and other alternative litigation proceedings are expressly excluded.
• 21.4   Should City Pop incur costs because of unauthorised claims by Guest/s at other places, at arbitration tribunals or other alternative litigation, Guest/s are obliged to fully pay all costs incurred in connection therewith, regardless of cost-bearing decisions in other, inadmissible proceedings.

 

22. Updates to T&C

City Pop reserves the right to change or modify the content of these T&C. Any new version will be available on the City Pop Website and in the mobile App and shall take legal effect from the date of such posting. Without written objection, Guests are deemed to have accepted and agreed to the latest version of the T&C, as binding and applicable.

 

23. City Pop Housing Rules

“City Pop Housing Rules” (“Pop-rules“) is the Code of Conduct to comply with when using a Pop and common areas. All rules are set to ensure a healthy and peaceful Guest coexistence. The Pop-rules are designed to facilitate the coexistence, to maintain a positive atmosphere and to treat the infrastructures (your Pop, everywhere around and within the building managed by City Pop) carefully and respectfully, not only for you, but for the benefit of all other Guests, also.

Being a proper City Pop Guest means being civilized and considerate to people of different backgrounds and cultures in an atmosphere of mutual respect.

The Pop-rules also contain all information every Guest need for upkeeping the day-to-day relations with City Pop and its service staff. The Pop-rules form an integral part of the T&C. Substantial or repeated failure to comply with the Pop-rules entitles City Pop to terminate the contract. From this point on, the word “Guest” will be substituted with “You” as we value a direct approach when talking about community living and respect for others and proper use of areas designed for you.

By accepting the T&C, you electronically confirm this Code of Conduct at the time of booking, and you declare that you have understood and agreed to all provisions and to observe all Pop-rules, which is also in your own interest. Thank you for embracing our concept and our values, and for following the Pop-rules.

 

23.1. Duty of care

• 23.1.1   You may use carefully all installations of City Pop and leave them as you would like to find them. Please follow carefully our Pop-rules.
• 23.1.2   City Pops are high-quality design products. For this reason, there is a ban on changes to the furniture and other furnishings of the Pop. Structural changes are strictly prohibited. The furniture must not be altered, or damaged with nails or otherwise. The use of the furniture and the equipment must be used as usual, resulting in normal wear and tear. Pictures, posters, etc. may be hung in the designated places if you wish to bring your personal touch. The hammering of nails in the walls etc. is not permitted.
• 23.1.3   You are not allowed to remove from the apartment and/or give away any furniture, furnishings or equipment. It is also not permitted to bring and use equipment from the apartment into the general areas within the building.
• 23.1.4   You may bring in your own, movable, small furniture items, which may not be permanently mounted or installed in the Pop. The small furniture brought in may not damage the existing equipment or remaining furniture.
• 23.1.5   The permanent installation of satellite dishes or other technical equipment as well as the insertion of further cables is prohibited.
• 23.1.6   We offer you a Pop which is fully equipped with furniture and inventory: use everything while you are at City Pop, but please, remember that inventory, furniture, upholstery, equipment and household textiles may not be removed from the Pop, not given away, not sold and not given to third parties. Their use takes place exclusively together with the Pop and/or with activities in the building (e.g. also the gym, yoga room, etc.).
• 23.1.7   You should not carry out any independent repairs within the Pop, of installations, of other equipment or of furniture. You are obliged to report damages and any repairs required to the CP Tec and/or to City Pop.
• 23.1.8   When using all the common areas of the City Pop building, please do it with care and clean up. Guests are obliged to leave a common area in a proper state, after use.
• 23.1.9   We thank you for taking care of your Pop and all the common areas of City Pop with common sense, following all Pop-rules.

 

23.2. Obligation to consider other Guests

• 23.2.1   Always respect other Guests and please always remember how noise and bad smells can impact other Guest’s lives.
• 23.2.2   Sound reproduction devices of any kind are to be operated in the Pop at a customary domestic noise level. Common areas may not be used for the operation of sound reproduction equipment, not for private concerts, not for other performances and not, if not privately bookable for such kind of leisure activity, for private parties with exclusive groups of persons. Multi-person singing events or band rehearsals in the Pop or in the common areas are not permitted.
• 23.2.3   To respect the peace and quiet of everyone, playing music with any kind of musical instruments is not permitted. Amplifier systems for musical instruments are not allowed to be used in the Pop and in the common areas. Striking private singing is equivalent to making music with musical instruments.
• 23.2.4   At City Pop, from 9pm to 8am, the legal requirement for quiet at night applies. During the night, the use of the Pop and of common areas shall be limited according to the requirements of consideration and of Police laws. Sound reproduction devices must be used only in a correspondingly quiet setting. The active playing of musical instruments is prohibited. Guests are advised that the nightly period of quiet can be enforced by the Police and that the Police can be called in by any Guest for free to enforce the night’s quiet hours period without the involvement of City Pop.
• 23.2.5   You must avoid any actions that will disturb other Guests, such as slamming doors, talking out strikingly loud in common areas or in your Pop, etc. City Pop reserves the right to act if these rules are not respected.
• 23.2.6   For safety reasons and out of respect for all non-smokers using a Pop, smoking or vaping in the Pop, in the common areas and on the balconies is prohibited. Barbecuing is also prohibited on the balconies or in outside areas, on the area managed by City Pop.
• 23.2.7   When preparing odour-intensive meals, the Pop or the common kitchen area must be adequately ventilated each time so that the aromas do not settle in the fittings. Ventilation by opening the entrance door of the Pop must be avoided, so that the common areas are not affected by odour emissions.

 

23.3. Appropriate operation of the Pop, installations, furniture and equipment

• 23.3.1   All items provided are to be used according to their purpose. Damage must be prevented as far as this is within your power.
• 23.3.2   Open fires, even candles, in the Pop, on balconies or in the common area are strictly prohibited.
• 23.3.3   The operation of additional, private radiators of any kind is prohibited. To reduce any kind of wasted energy, windows should not be kept permanently open or tilted during the heating season.
• 23.3.4   Before using electrical devices, check if they are suitable for the national voltage of 220 to 230 volts and that they have a safety seal of a globally recognised organisation (e.g. “CE”). If not, stop! Do not use them. It is forbidden by Police law to use electrical compliances that do not fulfil the State standards. You will be personally liable for any damages caused by disrespect of this fundamental rule and must even face criminal prosecution.
• 23.3.5   You are not allowed to make any electro-technical changes to the sockets and other electrical installations. If a plug does not fit, use a mobile adapter plug that can easily be bought from an electrical goods store. You are fully liable for any damage caused by failure to comply with these provisions.
• 23.3.6   Sun protection systems are not to be used in bad weather.
• 23.3.7   For safety reasons and to avoid bad smells, the storage of objects, clothing, shoes, racks, waste, sports equipment, etc. in the common areas, especially in front of the Pop entrance door or in the corridors, or on the balcony is prohibited.
• 23.3.8   The disposal of solids, such as leftovers, hygiene articles, etc., through the toilet or other siphons is strictly prohibited. The costs incurred by disregarding this provision resulting in the demolition or malfunction of WCs and other siphons are fully charged to you if you have caused the problem (effects are not only technically catastrophic, but also expensive to correct).
• 23.3.9   The use of the lift system must be carried out according to the regulations listed in the lifts and shall not be used, at any time, to transport heavy items. Transport of large goods in the lifts is not allowed. Lifts are designated to transport people, not objects. You are liable for damages to lifts due to improper or prohibited use. The emergency call installation in the lifts may only be used in case of emergency.
• 23.3.10   Any damage to Pop’s, to the common areas or to the installations, will be fully charged to you (including costs of replacement, repair, labour-hours, administration hours etc.).
• 23.3.11   It’s strictly forbidden to smoke and/or vape inside the building and Pops (including cigarettes, all e-cigarettes, drugs etc.) and in outdoors areas where not explicitly allowed. Smoking on balcony is also prohibited.
• 23.3.12   Specific areas of the building or Pop could be equipped with fire alarm detectors. Any costs coming from an activation of a fire alarm detector due to improper use of the indoor areas or Pop (smoke, excessive steam from the kitchen or bathroom, dust etc.) will be charged entirely to the Guest/s who caused the false alarm.

 

23.4. Moisture

• 23.4.1   You must follow the safeguarding rules that are to be carried out at least daily or every time, when necessary, as proper ventilation and full regeneration of the air in the Pop is essential to avoid the formation of unhealthy mould in the Pop.
• 23.4.2   The residual moisture caused by the operation of wet rooms or by boiling is to be removed by intensive daily ventilation. Intensive ventilation means the complete opening of all windows (but not of the front door) for five to a maximum of 10 minutes, three times a day.
• 23.4.3   You are responsible for the formation of mould in your Pop if the specified safeguard rules are not observed or if the mould is caused by careless use of the Pop. In that case you will bear the costs if damages occur and if reparation or replacements are needed.

 

23.5. Waste Management

• 23.5.1   Waste disposal and the proper handling of garbage bags are your responsibility.
• 23.5.2   Depending on the location of City Pop, only official, paid-for garbage bags may be used: buy them in the main grocery stores of the city or in the appropriate sales centres. Only official, payable garbage bags may be deposited (if supplied) in the container systems of City Pop. If containers are not supplied by City Pop or not available at the Site, you must dispose all waste in the waste disposal facilities provided and managed by the Community where the City Pop Site is located. Illegal dumping will be penalized by the Police.
• 23.5.3   There are maybe State-run, freely usable collection points for valuables such as glass, metal, waste oil, pet and other plastics, clothes, shoes etc. For more information and instructions, please visit the appropriate community websites and contribute with green and respectful behaviour for our environment and beautiful world.
• 23.5.4   The garbage bins supplied in the City Pop are only meant for the waste accumulated in the specific location where the waste bin is located, and not for dumping your personal waste accumulated in your Pop.
• 23.5.5   Leaving garbage bags or waste of any type within the building (floors, common areas, etc.), not properly deposited in the dedicated containers or dumped randomly external to the building (garden, entrance, etc.) is not allowed and might be subject to a Police sanction (fine).
• 23.5.6   City Pop provides a basic guideline about the waste management that applies in your City Pop building: if you need more information, it is your responsibility to get properly informed by means of publicly available information on the Web etc.

 

23.6. Reporting and rectification of damages and defects

• 23.6.1   If you observe defects and other damages to be remedied, you are required to report it to the Customer Care of City Pop through the Help & Support section in the App.
• 23.6.2   Lighting and technical installations will be replaced by City Pop free of charge unless you are responsible for defects resulting from misuse or intentional damage.
• 23.6.3   For larger repairs in the Pop, City Pop will take appropriate measures to maintain the service delivery of the booked Pop and other booked services. Minor defects and repairs, which can be corrected easily, will be corrected as fast as possible.

 

23.7. Pet prohibition

• 23.7.1   Keeping pets in a City Pop is prohibited. There is no entitlement to the grant of an exception.
• 23.7.2   If you keep a pet contrary to the contract, which leads among other things to noise or odour nuisance for the other Guests and/or to extensive wear and tear or to damage to the Pop, this represents a fundamental breach of contract, which authorises City Pop to terminate the contract immediately.

 

23.8. Security in the building

• 23.8.1   The building does not have specially trained security personnel who could be contacted in case of an emergency. Therefore, the following applies:
• 23.8.2   In case of criminal incidents (break-ins, threats, etc.), immediately and directly call the local Police on the emergency number. City Pop must be notified via the App or Email.
• 23.8.3   In case of open fire or of unidentified smoke smelling like fire (electrical cables burning etc.), the local fire brigade must be informed immediately on the emergency number and/or the fire emergency button must be pressed. City Pop must be informed via the App or Email. Your own efforts to extinguish the fire are only to be undertaken in the event of a trivial incident where there is no security risk for any people in the building. Even in case of minor doubts, call the fire brigade.
• 23.8.4   In case of medical emergencies, life-saving measures must be initiated immediately, and the local medical service must be contacted by telephone. City Pop must be informed via the App or Email.
• 23.8.5   The front door is locked throughout the day so that unauthorised third parties have no access. Exceptions apply (e.g. opening times for post and parcel deliveries). Access to the building is only possible by using the badge or the App and is not monitored by City Pop personnel.
• 23.8.6   The existing monitoring systems does not allow, inter alia, for data and privacy reasons, a monitoring of all areas and a permanent storage of recordings. You acknowledge and agree that the existing security systems will be operated. For more info, please read the detailed City Pop Video Surveillance Privacy Policy.
• 23.8.7   In the following cases, zero tolerance applies: trade in drugs and illicit substances, arms trafficking, money laundering or counterfeiting activities, commercial activities with a sexual background. If there are any signs of these zero tolerance activities, City Pop will call the Police. Guest/s and visitors involved in such zero tolerance activities will be evicted from the building immediately. There is no claim for reimbursement by the evicted Guest/s. City Pop will issue the final bill statement as if the evicted Guest/s had voluntarily left the Pop early. The evicted Main Guest owes City Pop any remaining balance and compensation according to the final bill statement, including any costs incurred by the authorities.
• 23.8.8   City Pop reserves the right to control the security system in all Pop’s in case of damage to the building (within or outside, damage to other Guest’s Pop or similar cases, etc.).

 

23.9. Events organised by City Pop for the Guests

• 23.9.1   City Pop organises events for all Guests. If explicitly stated, your friends and family members are also more than welcome to take part.
• 23.9.2   City Pop invites you and all the members through newsletters, flyers on place or posts on social media.
• 23.9.3   City Pop declines any liability (even in the case of negligence) for direct, indirect or consequential damages suffered or caused by you or by your friends/family members during an event organised by City Pop.
• 23.9.4   By taking part to the events, any participant agrees to eventually be included occasionally in videos and pictures taken for marketing purposes. The Main Guest is responsible to inform Additional Guest/s and other people they may invite, respectively. The marketing material might be also uploaded to City Pop social media channels, Website, App or any other marketing material. Guests have the right to object at any time to the use of images concerning them, in this case the Guest shall contact immediately City Pop via email or via the App.

 

23.10. Lost or damaged items

• 23.10.1   City Pop declines all responsibility for any damaged items owned by City Pop on the City Pop Site or of your own property, in your Pop, within the building or outside the building (washed and dried clothes in the laundry room, items stocked in the storage box, parked vehicle, etc.).
• 23.10.2   If the City Pop Team finds an item that is attributable to you, it will take care to return it to you and will contact you.
• 23.10.3   You are liable – if necessary, through your insurance policy – for any costs arising from the loss or damage to an item owned by City Pop or to your own property.

 

23.11. Updates to the Housing Rules

City Pop reserves the right to adjust the Pop-rules, at any time. Any new version will be available on the Website and on the mobile App and shall take effect from the date of such posting.

The following Terms and Conditions (“T&C”) represent the contract between Guests (as defined below) and VM OpCo S.r.l., with registered office in Milano, Viale Monza 137, registration number with the Companies’ Register of Milan, Monza, Brianza and Lodi, Fiscal Code 11431680963 (“City Pop“). Guests agree to read and to electronically confirm the T&C, and by having done that all Guests declare that they have understood and agree to all T&C provisions contained herein, prior to concluding any contract.  

1. City Pop 

1.1 City Pop by virtue of its agreement with the building owner, is the operator of the building for which these T&C apply. 

1.2 City Pop provides serviced accommodations (“Pops”) with fixed comforts included in the booking price plus additional comforts available for an extra fee. 

1.3 City Pop reserves the right to check the creditworthiness of Guests within the usual scope. By making a booking enquiry with City Pop, Guests give their consent to this check. City Pop can also ask the Guest to submit reports from credit reference agencies. 

1.4 Communications between Guests and City Pop must be made via the App and must comply with the provisions of these T&C. In exceptional cases, communication via e-mail is also acceptable. 

1.5 Members of the City Pop Team have the right to enter the Pop within the course of their duties. In case justifiable reasons (e.g. cleaning, adjust the temperatures and change the setting of the heating, etc), the Pop may be entered without the Guest’s presence. City Pop will inform in advance the Main Guest through email or App message when a City Pop Team will enter the Pop. In case of emergency the Pop might be accessed any time.  

 

2. Guests 

2.1 “Guests” are divided in two categories: the person which makes the booking and is responsible for the booking (“Main Guest”) and persons which are added as present by the Main Guest following the App procedure (“Additional Guest”). To avoid any misinterpretation, Additional Guests are only those registered by the Main Guest through the App within the booking process or later, following the procedure in the dedicated section. When not registered, the person in the Pop can only be qualified as a Visitor and clauses related to Section 3 apply. 

2.2 When referring to Guests in the T&C, provisions apply to both, to the Main Guest and to Additional Guest(s). 

2.3 Guests are the actual temporary users of the Pop. Depending on the size of the Pop, the Main Guest may use it alone or with a notified additional person. The maximum number of persons that can live in a specific Pop is ruled and indicated by City Pop. Each adult and child counts as one person. The Main Guest remains liable for damages and negative consequences caused by their behaviour and by the behaviour of the Additional Guest/s. 

2.4 At the time of booking, the Main Guest must indicate the number of persons who will be using the Pop. The Main Guest can add an Additional Guest to the booking during the booking procedure or later, always through the App. 

2.5 The Main Guest is obliged to complete the booking request by filling all data required completely and truthfully, ID verification procedure included. For ID documents (passport or identity card, including any necessary visas) that do not use the Latin alphabet, a translation must be provided. All obligations to provide data and ID documents apply also to Additional Guest/s, when added to a booking. If not done properly, no check-in will be possible, neither for the Main Guest, nor for any Additional Guest/s. 

2.6 If the App does not have to be used, the e-mail address notified by the Main Guest during the booking process must be used for further messages relevant to the booking between the Main Guest and City Pop. Messages from other, unknown, or unreported e-mail addresses will not be accepted as being from the Main Guest. The Main Guests must notice City Pop about any change to this e-mail address via the App, without delay. 

2.7 If the personal status of Guest/s or any other information on the booking request (addresses, telephone numbers, emergency contact details, etc.) change during the stay, the Main Guest must report it to City Pop through the City Pop App, without delay. 

2.8 Misrepresentation during and after the booking or the violation of reporting obligations by the Main Guest or by Additional Guest/s are breaches of the contract and entitle City Pop to terminate the contract, immediately, pursuant to article 1456 of the Italian Civil Code. To avoid any misinterpretation, the Main Guest is responsible for Additional Guests’ behaviour and reporting obligations. 

2.9 Additional Guest/s can be added for a minimum stay of at least seven days. The maximum duration amount to the entire stay of the Main Guest. 

2.10 Additional Guest/s are considered as such from the first day they begin their regular stay in the Pop and must be registered in the App before they arrive. 

2.11 To register Additional Guest/s the Main Guest must provide: email address, name and surname of the Additional Guest/s. Additional Guest/s must then follow the registration procedure in a limited period. By following the procedure (fill in all necessary data, follow ID Procedure in the App, accept T&C and Privacy Policy) they will become officially Additional Guest/s with all rights and obligations due.  

2.12 Registering Additional Guest/s through the App, entitles Additional Guest/s to have digital access to the Pop and to the common areas of the building from check-in day, or from the activation of the Additional Guest if this is done during the booking, till the end of the booking. The Main Guest can revoke at any time Additional Guest/s: doing so, the rights of Additional Guest/s to access are also revoked. 

2.13 Additional Guest/s will access the City Pop App with their personal login data using their device. They will have the digital access to the Pop and to the common areas of the building. Additional Guests cannot change the Main Guest’s booked services or add any services on behalf of the Main Guest or at cost of the Main Guest. 

2.14 The Main Guest is responsible to add or to revoke an Additional Guest at any time during the booking process or during the booking period. City Pop is not entitled to add or revoke an Additional Guest unless it has a reason to do so (e.g. wrong behaviour, disrespect of City Pop Rules, etc). Please note that, according to this T&C, an Additional Guest become so only when they have completed the registration procedure. The system will revoke automatically the Additional Guest if they have not completed all the necessary steps (filling data, ID verification, etc) in a certain period. 

2.15 Both the Main Guest and Additional Guest/s have the right to do the check-in process on the check-in day (subject to completion of data registration and ID verification procedure completed by the Main Guest and by any Additional Guest/s), but only one of the two can do it. Once the Main Guest has done the check-in process, Additional Guest/s can’t do it again, and vice versa. Additional Guest/s cannot do the check-in process if the Main Guest has not completed the ID verification procedure, successfully. After the check-in process is done, all properly registered Guests have access to the Pop.  

2.16 The Main Guest remains liable for all payments related to the bookings. 

2.17 Charging Additional Guest/s or other persons to stay in the Pop is not allowed. If the Main Guest charges the Additional Guest/s or other persons to stay in the Pop, this constitutes a serious breach of contract, which will lead to immediate termination of the contract and eviction/repossession of the Pop, pursuant to article 1456 of the Italian Civil Code. The Main Guest will then still owe City Pop the fee for the entire booked period, together with a penalty in the amount of Euro 5.000,00  

3. Visitors 

3.1 Visitors are persons who do not stay overnight. Such visitors do not need to be reported to City Pop. 

3.2 All visitors must comply with City Pop Rules, and applicable rules of the relevant Municipality, and the Main Guest is responsible and liable for all consequences arising from their behaviour. 

3.3 Hosting people overnight without adding them as Additional Guest/s constitutes a serious breach of contract, which can lead to immediate termination of the contract pursuant to article 1456 of the Italian Civil Code and eviction/repossession of the Pop. The Main Guest will then still owe City Pop the fee for the entire booked period. 

 

4. Overview of Guest reporting obligations 

4.1 Each Guest is required to provide City Pop through the dedicated App sections and procedure with the following information and documents: 

• Name changes 

• Reissued or changed ID or passport 

• Change in number of occupants; 

• Companions (e.g. children, partner) 

• Change in/of Additional Guest/s 

• Items missing upon move-in, such as furniture, installations, equipment, textiles, etc. If no missing items are announced within the terms dictated by City Pop at check-in, the Main Guest consents to the condition of the Pop and is responsible for it until check-out. 

• Damage to the Pop or defect items. If no damages or defects are announced within the terms dictated by City Pop at check-in, the Main Guest approves the condition of the Pop and is responsible for it until check-out. 

 

5. Fixed contract period 

5.1 The booking of a Pop is for a fixed contract period, but for a maximum of 52 weeks. 

5.2 The extension of a booking for the same Pop might not be possible. Guests may book another Pop, if available. An early extension of the booking is recommended. 

5.3 Even if Guests do not move into the Pop, they remain liable for the payment of the full amount of the booking, regardless of when City Pop was informed of the cancellation of the booking, in full or in part. 

5.4 Payments for longer or extended stays are set to recur every four weeks on Thursday to ensure a consistent billing cycle. However, occasional deviations may occur due to extensions. Both the payment amount and due date are binding, and the due date cannot be changed. On a general basis the payment schedule follows this cycle: 

• If the booking is for longer than 8 weeks: first 8 weeks are due at the time of the booking, then every 4 weeks the Main Guest must pay the following 4 weeks.  

• If the booking is shorter than 9 weeks: the entire amount is due at the time of booking. 

5.5 A refusal from Government or any other Institutional body to enter and/or stay in the country where the booked City Pop accommodation is located, does not constitute a reason for a contract termination. The total booking price remains owed by the Main Guest and must be paid. 

5.6 City Pop does not have a fixed cancellation policy. Any requests relating to an entire cancellation or shortening of a booking’s duration must be communicated in written form via the Help & Support section in the City Pop App. 

5.7 Each cancellation request will be individually evaluated by City Pop. City Pop reserves the right to decline a cancellation request. 

5.8 The cancellation/shortening request needs to be communicated with a minimum 6-week notice period.  

5.9 If a cancellation request is accepted by City Pop, a cancellation fee will be applied in the case of a booking’s cancellation or shortening of the duration of an existing booking. The cancellation fee is calculated based on the location of the City Pop and will be communicated to the Main Guest. 

5.10 Final confirmation can only be provided after the Main Guest’s request for cancellation or shortening the stay was approved by City Pop. 

5.11 Cancellations or shortenings are not permitted and will not be accepted by City Pop in August and December. Additional months may be restricted, based on circumstances or on the location of the City Pop accommodation. 

5.12 Given that each cancellation / shortening request is unique, all decisions, confirmations, and approvals are made with a case-by-case approach. City Pop will be free to decide if a request for cancellation or shortening of the stay will be accepted.  

  

6. Purpose 

6.1 The booking is for a Pop for a fixed number of people which must not be exceeded, with fixed included comforts. 

6.2 The booking entitles the Main Guest and registered Additional Guest/s, if the respective Pop is approved for more than one person, to use the booked Pop and the comforts included.  

6.3 A unilateral waiver by the Guest/s of included comforts will not reduce the fees owed. 

6.4 The Pop must be used exclusively for accommodation purposes. 

6.5 Commercial activities are not permitted in the Pop and/or in the common areas, at all, including paid counselling services, paid tutoring, paid training and courses, wellness services and permanently installed business operations. 

6.6 It is expressly prohibited to offer sexual services. 

6.7 The address of the Pop may not be used as a company address. 

6.8 If not stated otherwise, we assume that the accommodation does not serve as domicile within the meaning of art. 43 of the Italian Civil Code. 

6.9 Exemplary, the facilities at each City Pop Site can be viewed on the Website or via the App. City Pop does not guarantee the availability of in-house, common facilities at any time (i.e. there could be maintenance, repairs, changes to the common facilities at short notice, etc.). Guests are required to read the information about the comforts offered by the chosen premises carefully. 

 

7. Comforts included in the price 

7.1 Supply Costs 
7.1.1 Heating, electricity, water hot and cold, are included in the price, except for excessive consumption. 
7.1.2 Water and electricity are intended for use by the Guest(s) and may not be made available to third parties from outside the building. 
7.1.3 Commercial use of water and electricity is prohibited. 

7.2 Equipment and Facilities 
7.2.1 Each Pop has Wi-Fi, Smart TV, furniture, including customary mattress and bedding (pillows and blankets), bathroom, kitchen / kitchenette with customary amenities (crockery, cutlery, kitchen utensils) and home textiles (bath and hand towels, kitchen towels, bed linen). 
7.2.2 Where facilities are available for all Guests, a “first come, first served” principle applies. The right to use such common facilities is not exclusive and they can only be used subject to availability. 
7.2.3 The in-house, common facilities are intended for usage by Guest/s, exclusively. Third parties from outside the building, or friends not using a booked Pop or any associates of the Guest/s are not entitled to regular use.  
7.2.4 The in-house common areas are to be used exclusively for ordinary leisure activities. For example, no political or religious events are to be held. 
7.2.5 The voluntary non-usage of included comforts does not entitle the Guest/s to a price reduction. 

7.3 Wi-Fi 
7.3.1 City Pop’s free Wi-Fi includes high-speed Internet access and unlimited data usage.  
7.3.2 City Pop provides a standard provider service. Reliable data on data transmission speed is not available, and guarantees are not possible, since this depends on factors over which City Pop has no influence, as the general network stability and network utilisation within and outside of the building. 
7.3.3 The use of the Wi-Fi network (“Network”) provided at the City Pop Site is governed by the Wi-Fi Terms and Conditions (Wi-Fi T&C) described at point 9, in detail. By connecting to and using the Network, Guest/s agree to comply with these terms. Failure to do so may result in suspension of access, termination of services, or legal action where applicable. 

7.4 HoTex 
7.4.1 HoTex includes household textiles, such as bed linen, kitchen towels, towels, bath towels. The household textiles are property of City Pop. The household textiles must be returned at the check-out in the same undamaged state how they were provided at the check-in. 
7.4.2 It is possible to request more HoTex for an additional fee. 

7.5 Co-Liv 
7.5.1 In-house common areas and other locations, Co-Liv, which are available free of charge at the respective City Pop Site, are not for individual Guests’ exclusive use.    
7.5.2 Which in-house, common facilities are available at the individual City Pop Sites and what the special conditions of use are (binding house rules and/or leaflet), can be checked on the Website or via the App. 
7.5.3 The terms of use of the common areas specific to each City Pop Site are stated in the City Pop internal regulation “City Pop Housing Rules” at point 23. 

7.6 Letterbox 
7.6.1 Each Pop has an assigned Letterbox, usually located in the main entrance area.  
7.6.2 The Letterbox is labelled by City Pop, only. Guest/s are not allowed to change, amend or add names on the Letterbox 
7.6.3 Guest/s are responsible for collecting letters, advertising materials and parcels delivered to them. City Pop has no responsibility for the supervision or the handing over of letters, advertising material and parcels to Guest/s. The littering of unwanted letters, advertising material or packaging material in the entry area, inside or outside, or in the common areas is forbidden. 
7.6.4 After checking out, the Main Guest is responsible for announcing the change of address to all known senders in good time. The State Post maybe offers payable forwarding services. City Pop does not provide forwarding services. Letters and parcels not deliverable may not be returned to the sender and might be lost. City pop assumes no liability. 

7.7 CP Tec 
7.7.1 The technician “CP Tec” is the person in charge for the City Pop Site who can be contacted, in case of an emergency even outside office hours (17.00 p.m. to 08.00 a.m.) or during weekend, through the telephone number of the City Pop Support Line, indicated in the entrance area of each City Pop Site or in the App. The intervention time depends on the availability of the necessary technician/s and the urgency of the matter. Requested on-site interventions outside the usual working hours not being an emergency matter will be fully charged to the Main Guest. 
7.7.2 For any repair inquiries, questions about specific items, or other usage-related issues, Customer Care can be reached via the Help & Support section in the App. If necessary, a technician will visit the Pop to address and resolve the issue. Technical services are provided during working hours. If need be, Technicians are entitled to enter Pops without prior notice or on short notice to the Main Guest, without the Guest’s formal permission. 
7.7.3 To ensure Pops are kept in good condition, City Pop conducts regular mandatory inspections with the on-site technical team once every quarter. If a Pop is found to be inadequately maintained, whether due to insufficient cleanliness or negligent use or misconduct behaviour by the Guest/s, City Pop will arrange necessary interventions (cleaning or repairs etc.) to restore the Pop to its proper state, with all costs to be charged to the Main Guest. These mandatory inspections will be announced in advance through the App and, if the Main Guest is not present, will be carried out autonomously. 

7.8 City Pub   
7.8.1 Depending on the City Pop location, a City Pub Facility may be available that is operated either by City Pop or by an external F&B operator and will be open to public. During closing hours, access to the City Pub might not be allowed or be restricted. In the City Pub all rules of good behaviour, common sense and respect for others apply. 

7.9 CP Wash  
7.9.1 Self-service washing machines and tumble dryer, CP Wash, are available in the building. These facilities can be used by all Guests. By any event, City PoP shall not be held responsible for any loss of unattended clothes/objects, or damages to the latter due to an improper use of the facilities by Guests. 
7.9.2 Terms of use, and instructions for use are available in the laundry.  

 

8. Additional comforts / payable additional services 

8.1 The range of payable additional services is different depending on the location of the City Pop Site. Payable additional comforts are provided exclusively to order. For some additional comforts a permanent booking order is possible (e.g. repetitive cleaning services, storage, parking, etc). To include an additional service to the stay, the Main Guest uses the specific App section. The payment must be made via credit card, immediately.  

8.2 CP Cleaning 
8.2.1 Additional cleaning is called “CP Cleaning” and can be booked at the time of the booking and/or during the stay in the specific App section. By any event, it remains understood that cleaning between Guests is performed by CityPop with every check-in/check-out without any charge 
8.2.2 Guest/s can choose via the App when they want the Pop to be cleaned choosing between the available days at the time of booking.  
8.2.3 Cleaning staff is authorised to enter the Pop even if Guest/s are not present. 
8.2.4 To carry out the CP Cleaning effectively, the surfaces to be cleaned must be kept free as far as possible. If surfaces are not kept free or the Pop is not in good, tidied up condition, the quality of the cleaning services cannot be guaranteed. 
8.2.5 CP Cleaning is a general cleaning, which includes vacuuming, dusting, bathroom and toilet cleaning and floors, but not the cleaning of excessively heavy soiling, not washing dishes and kitchen utensils, no specific clean-up, no waste disposal and no organizing of the Guest’s personal items.  
8.2.6 During the service booking process, the conditions for the provision of the service will be displayed.  
8.2.7 City Pop has the right to charge an additional fee if the CP Cleaning requires more time than planned to be carried out efficiently, caused by the poor condition found in the Pop (e.g. heavily soiled and littered Pop, surfaces not free, etc.). 
8.2.8 The CP Cleaning comfort can be booked for the entire or remaining duration of the stay, or for a shorter period or once. 

8.3 Final Cleaning 
8.3.1 The final cleaning is mandatory, and the costs will be charged to the Main Guest in the first invoice. These costs will be displayed separately. At the time of check-out, if the Pop is in a poor condition (soiled, dirty, rubbished) that requires more intensive cleaning than expected and standard, City Pop reserves the right to make the Main Guest responsible for additional cleaning costs which will be deducted from the Main Guest’s deposit, without express consent requirement by the Main Guest. 

8.4 CP Box 
8.4.1 If available at the City Pop Site, the storage room “CP Box” can be booked for the entire duration of the stay or for a shorter period. In CP Boxes, only items of the Guest/s shall be stored, not items of third parties. 
8.4.2 CP Box may not be used for longer duration of people staying within or for leisure activities (for storage only; no use as craft / hobby room, as laboratory, as growing plants facility, etc.). 
8.4.3 City Pop is not responsible for Guest/s stored items, also not in case of burglary and theft. The CP Boxes are not monitored. Guest/s can insure their personal belongings, privately. City Pop is not liable for Guest/s stolen items. If a burglary happened, Guest/s will be obliged to call the Police and to report the damage of the CP Box to City Pop, immediately. 

8.5 CP Co 
8.5.1 Depending on the City Pop location, different types of common rooms, CP Co, may be available. These rooms vary in size, functionality, permitted use and other variables. Below are presented, in a non-exhaustive list, some of the common areas which might be available: 
8.5.1.1 An equipped kitchen usable by Guest/s for sociable meals. 
8.5.1.2 A fitness area furnished with fitness machines and gym equipment. 
8.5.1.3 A co-working area furnished with desks.  
8.5.1.4 A sound room to play music instruments. 
8.5.1.5 A movie room which is equipped as a cinema (projector, seats, etc.). 

8.6 Parking Lots 
8.6.1 Bookable Parking Lots for vehicles, availability depending on the City Pop location. The Parking Lots are not monitored. City Pop will neither be liable for theft nor for burglary. 
8.6.2 The booking of a Parking Lot without an accommodation being booked at the same time is usually not possible.  
8.6.3 It is not allowed to stock personal items on a Parking Lot. Cars or motorcycles/bicycles are the only vehicles permitted to park. Payable charging facilities might be available.  
8.6.4 Subject to availability, Parking Lots can be booked as additional payable comfort during the booking request and/or during your stay via the App, either for the entire or for the remaining duration of the stay, or else for a shorter period, the minimum duration is visible directly in the app. 

8.7 Cancellation terms of additional comforts 
8.7.1 Permanently booked additional comforts, such as ongoing cleaning services, storage and parking, have a cancellation term of 28 days from the Guest’s following billing cycle (e.g. if a Guest wants to cancel a service on the 1st of January and the following billing cycle is on the 20th of January, the service must be paid and will be provided till the 28th day after the 20th of January). For additional comfort bookings of a duration less than eight weeks, no cancellation of already booked additional services is possible.   
8.7.2 Cancellation requests can be made directly in the App, in the Comfort section. 

8.8 City Pop is an international accommodation chain, which operates in various countries in the field of serviced Micro-Accommodations. In its expansion, City Pop is constantly improving its concept. It may be that some locations have certain specific comforts and services available, and others do not. Especially, the availability of co-living rooms is not guaranteed at every location. The available amenities and co-living areas at a concrete City Pop Site are listed during the booking phase of the Pop. Some co-living areas might partially be accessible or not at all, depending on the season or on other grounds, as for example terrace or garden. The Guest will have an overview about the whole offer at a specific City Pop location during the booking phase. 

 

9. Internet Connection 

9.1 The use of the Wi-Fi network (“Network”) provided at City Pop Sites is regulated by the following Wi-Fi Terms and Conditions as mentioned in cif. 7.3.3. By connecting to and using the Network, Guest/s agree to comply with these terms and conditions. Failure to do so may result in suspension of access, termination of services, or legal action where applicable. 
9.1.1 Fair Usage Policy 

• The Wi-Fi service is provided as a shared resource for all Guests to use fairly and responsibly. 

• Bandwidth is not unlimited and excessive usage that negatively impacts other users (e.g., prolonged streaming, large downloads, or hosting servers) is forbidden. 

• The Network is intended for personal use only. It must not be used for commercial activities, reselling bandwidth, or operating a business. 

• Streaming, gaming, video calls, and downloading are permitted within reasonable limits that do not disrupt the overall Network performance. 

• The building management or network administrator reserves the right to limit speeds, block certain applications, or implement traffic management measures if usage patterns negatively impact the service for others. 

9.1.2 Prohibited Activities 

• Guest/s must not engage in any activities that are illegal, harmful, or disruptive to the Network. Prohibited actions include, but are not limited to: 

9.1.2.1 Malicious and Illegal Use 

• Hacking, unauthorized access, or penetration testing of any system or network. 

• • Distribution of malware, viruses, or phishing attempts. 

• Engaging in cybercrime activities, such as fraud, identity theft, or unauthorized data collection. 

• Any use that violates local, national, or international laws, including copyright infringement, hacking, or illegal downloading. 

9.1.2.2 Network Abuse 

• Using the Network to send spam, unsolicited communications, or bulk messages. 

• Running servers, torrents, or high-bandwidth applications that degrade network performance. 

• Attempting to bypass security measures or gain unauthorized access to other devices. 

9.1.2.3 Inappropriate or Offensive Content 

• Hosting, sharing, or distributing offensive, defamatory, obscene, or illegal content. 

• Engaging in activities that promote violence, discrimination, or hate speech. 

9.1.3 Monitoring and Enforcement 

• The building management or network administrator reserves the right to monitor traffic patterns to ensure compliance with this policy. 

• If a resident is found to be in violation of this policy, actions may include: 

• Warning or temporary suspension of access. 

• Permanent disconnection from the Network. 

• Legal action, including reporting to authorities for criminal activity. 

• The Network is not guaranteed to be secure, and users are responsible for their own cybersecurity measures, such as using firewalls, VPNs, and strong passwords. 

9.1.4 Limitation of Liability 

• The Wi-Fi service is provided on an “as is” and “as available” basis, with no guarantees of uptime, speed, or uninterrupted service. 

• The building management is not responsible for any data loss, hacking incidents, or security breaches that occur on the Network. 

• Guest/s assume all risks associated with connecting personal devices to the Network. 

9.1.5 Changes to Terms: these terms may be updated periodically to reflect changes in policies, security measures, or legal requirements. Continued use of the Wi-Fi Network constitutes acceptance of the latest terms applicable. For inquiries or to report network abuse, contact City Pop through the Help & Support section in the App. 

9.2 Guest/s must comply with all applicable laws and regulations when using the shared internet connection according to City Pop Internet Connection Acceptable Use Policy. 

9.2.1 The following activities are strictly prohibited: 

• Unauthorized access to or use of data, systems, or networks, including any attempt to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without express authorization. 

• Sharing the internet connection with individuals outside of the group of authorized users. 

9.2.2 To ensure equitable access to the shared internet connection, this policy is in place: 

• Each user is allocated a specific Speed Capacity that can be up to 100Mbps / device. 

• Activities that consume excessive bandwidth, such as, large file downloads, and peer-to-peer file sharing, should be limited to off-peak hours to avoid congestion and ensure fair usage for all users. 

• The provider reserves the right to monitor data usage and take necessary actions to prevent abuse of the shared internet connection, including throttling bandwidth, terminating access for users who repeatedly engage in prohibited activities. 

9.2.3 To ensure the optimal performance and reliability of the shared internet connection, City Pop will adhere to the following maintenance policy and thus 3 types of maintenance windows might occur during your stay.  

• Scheduled Maintenance: Regular maintenance will be conducted during off-peak hours to minimize disruption. You will be notified at least 48 hours in advance of any scheduled maintenance that may impact service availability. 

• Emergency Maintenance: In the event of unexpected issues or urgent security threats, City Pop may perform emergency maintenance without prior notice. Users will be informed as soon as possible about the nature of the emergency and the expected duration of the maintenance. 

• Service Interruptions: During maintenance periods, users may experience temporary interruptions or reduced performance.  

City Pop will make efforts to complete maintenance tasks promptly and restore full service quickly. 

9.3 User Support: If users encounter connectivity issues or require assistance during maintenance periods, they should contact City Pop via the City Pop App.  

9.4 The provider will offer timely updates and support to address any concerns or problems that arise due to maintenance activities. 

9.5 Infrastructure Upgrades: periodically, the provider may upgrade the network infrastructure to improve service quality and performance. Users will be informed of major upgrades and any potential impacts on their internet connection in advance. 

9.6 By agreeing to these terms and conditions, users acknowledge and accept that occasional maintenance is necessary for the upkeep and enhancement of the shared internet connection and agree to comply with the policies outlined above. 

 

10. Booking process 

10.1 Guests wishing to stay in a City Pop can check the availability of Pops directly in the App or through City Pop official website. Bookings can be made either via the City Pop App or through City Pop official website at booking.citypop.com. Regardless of the channel used, the Guest remains fully subject to the City Pop Terms & Conditions and must complete all further steps via the City Pop App. Through the App or in the Website, Guests can discover the Pops exemplary, the included comforts, the available additional comforts requiring payment and the conditions of use. After accepting all terms and conditions, and the privacy policy, Guest/s can confirm the booking application by paying the due amount.  

10.2 Main Guests must be at least 18 years old to book a Pop. Accompanying minors are allowed only if they are relatives of the Main Guest. The granting of exemptions requires the written consent of the legal guardian(s) of the minor. 

10.3 After completing the booking application (payment included), the Main Guest will receive a booking confirmation. After this procedure and before the check-in the Main Guest must fully complete the identification procedure. Once this procedure has been successfully completed, the Main Guest will receive the digital key and, if applicable, an access code to enter the booked Pop on the day and hour of check-in.  

10.4 ID verification is a mandatory procedure and if Guest/s continue to fail in completing the procedure this constitute a serious breach of the preconditions to conclude a contract, and the booking process can be terminated with immediate effect without any compensation, pursuant to article 1456 of the Italian Civil Code. If it turns out, later, that the ID verification/s were incorrect or obtained by fraudulent means, the contract will become null and void without compensation. City Pop reserves the right to inform the Police, if need be. 

10.4.1 Whenever the identification process is not completed for all Guests, no access to the Pop will be granted to the Guest/s. 

10.4.2 Application will be declined if the Main Guest is below 18 years old or if accompanying minors are not relatives of the Main Guest. The granting of exemptions requires the written consent of the legal guardian(s) of the minor. 

10.4.3 Application will be declined if Guest/s have non-valid or expired legal documents (ID, Passport, Visa etc.). 

10.4.4 Application will be declined if Guest/s have compromised or false legal documents, namely whether a document is publicly available or known as compromised or it has been reported as used in a suspicious way. 

10.4.5 Application will be reviewed if some parameters do not fully satisfy the ID verification internal procedure. In such cases the review will need the Guest to perform some additional activities (e.g. re-do the procedure because of low quality image or change profile data as there is no match between inserted data and ID data), the Guest is obliged to do so. If the Guest fails to do so, this constitutes a serious breach of the contract, and the booking can be terminated with immediate effect without any compensation.  

10.5 The information provided by the Guest/s with the application will be processed and stored in accordance with the legal provisions and will be treated according to City Pop Privacy Policy, in accordance with the applicable legal regulations at the concrete Site. Any notification to authorities, etc. is made in accordance with the statutory provisions. By accepting the Privacy Policy, all Guests confirm that they expressly agree. 

10.6 With the booking confirmation, the booking becomes legally binding. The first payment, if not already performed, is due immediately. The Pop will not be provided if the first payment has not been received (value date incoming account), according to the instructions in the booking. 

10.7 Payment must be made via credit card. Cash payments are not accepted. For individual locations, bank transfer may be available as a payment option in the App. If the bank transfer option is not visible in the App for a specific location, credit card payment is the only available payment method. 

10.8 If the payment by credit card is not working for any reason (payment method has an issue, any technical problem, etc.), City Pop does not guarantee the booking. The Guest bears the risk of credit card payment processing. 

10.9 The information contained in the booking application is used by City Pop as a basis for the fulfilment of City Pop’s own obligations to report data to the Police and municipal authorities. This City Pop registration does not replace Guest/s own registration duties with the Police and municipal authorities, if applicable. 

10.10 All Guests (for the sake of clarity, both Main Guests and Additional Guest/s) must inform themselves of the publicly accessible Internet pages of the responsible Police section and municipal authorities. Every Guest is obliged to contact the competent authorities in accordance with the legal regulations and to fully comply with all reporting obligations and other requirements, including compliance with any personal payment requirements (taxes etc.), if applicable.  

10.11 Failure to comply with mandatory reporting obligations and non-fulfilment of any legally binding requirements by the Guest constitute material breaches of the contract, which entitles City Pop to terminate the contract, immediately pursuant to article 1456 of the Italian Civil Code. 

10.12 By choosing the Pop using the App, the Guest chooses the Pop based on exemplary information provided. The Guest is hereby informed and aware that the pictures of the Pop in the App refer to a real Pop at the Site, but these pictures must not correspond to the exact Pop booked. Not only the layout but also some decorative items or furniture arrangement may differ in the de facto booked and assigned Pop.  

10.13 For booking of a Pop at a newly to be opened Site, City Pop reserves the right to change the assigned Pop. Save in exceptional cases, the main Pop characteristics (balcony, size, etc.) and the price of the booked Pop will remain unchanged. City Pop does not owe any further damages or compensations of any other nature to the Guest. 

10.14 City Pop reserves the right to assign to the Guest a different Pop before the check-in, in case the previous assigned Pop is damaged or not accessible due to different reasons. If the new Pop assigned is cheaper than the one assigned previously, City Pop will refund the difference of the price to the Guest. If the new Pop assigned is more expensive than the one assigned previously, City Pop will cover the extra costs. City Pop does not owe any further damages or compensations of any other nature to the Guest. 

10.15 City Pop reserves the right to provide a replacement accommodation in a hotel or a similar accommodation, in case a newly opened building will be delayed in providing the Pops or in case of other justified reasons. If the Guest does not accept the alternative accommodation, City Pop will refund the unused, booked weeks or, in exceptional cases, will refund 100% of the booking by cancelling it. City Pop does not owe any further damages or compensations of any other nature to the Guest. 

10.16 Depending on the City Pop location, City Tax or other mandatory tourism taxes may apply in accordance with binding local regulations. Guests are required to prepay these taxes (such as City Tax per night or forfait tax) during the booking process or at the end of the booking. City Pop collects these taxes on behalf of the local authority and subsequently transfers them, accordingly. Guests shall inform themselves about publicly available online resources provided by responsible authorities or public bodies, where they can find all necessary information regarding potential exemptions and other relevant details about local tourism laws. The same rules apply to all additional Guests, starting from their notified and registered day of arrival. 

10.17 Payments must be made via credit card. Cash payments are not accepted. For select locations, bank transfer may be available as a payment option in the App. If the bank transfer option is not visible in the App for a specific location, credit card payment is the only available payment method. 

10.18 City Pop reserves the right to decline a booking even after the Guest has received an automatic booking confirmation. The decline of the booking will happen in due time and entails a full refund of the paid amount. 

 

11. Self-Check-In  

11.1 The Guest will receive a notification by the App with which the self-check-in on the day of arrival can be performed. The App indicates the time from which self-check-in is possible. Early dropping of baggage is not allowed.  

11.2 Upon arrival in the Pop, the Guest will see in Check-In Procedure in the App the Inventory assigned to the Pop. The Guest must check if everything is available and in working order.  

11.3 The Inventory is the detailed list of all the items provided in the Pop in working condition (i.e. furniture + furnishings + textiles + dishes / cutlery + kitchen utensils + utensils, etc.) that City Pop entrusts to the Guest/s and for which the Main Guest is responsible till the end of the booking.  

11.4 The Guest must follow the check-in procedure through the App within 24 hours from the initial access to the Pop. If the procedure is not completed within 24 hours, the Guest approves the state of the Pop as “in good and in working order” and it is assumed that the Pop is complete, as listed in the Inventory, and free from preexisting defects. The Guest is responsible for careful use of the Pop and for all Inventory provided, from check-in till the check-out.  

11.5 When entering the Pop, the Guest must check the inventory and the Pop and report any discrepancies and/or defects within 24 hours after arrival to City Pop via the App or via e-mail (sending pictures and describing the issue). Discrepancies notified without clear and explicative pictures are not considered.  

11.6 If for any reason (even the negligence of City Pop) the Guest does not have access to the Inventory list, the Guest must notify City Pop through the App within 24 hours from their arrival. If no notification is made and the Guest does not check the list of the Inventory within 24 hours, the Guest agrees to the condition of the Pop and takes responsibility for it from the check-in till the check-out.  

11.7 The instructions and check-in procedures are provided to the Guest via App or eventually via e-mail. The Guest is responsible for ensuring accessibility to this information to successfully check-in. In particular: the App must be updated, the Smartphone must be loaded and active, the Guest must ensure there is an Internet connection and consider all the information provided by City Pop to reach the right location.  

11.8 City Pop will provide the Guest with the essential information about the location: address, including street name, number of the building and Postal code. The number of the assigned Pop is visible in the App starting from the check-in day. For obtaining all other, non-Pop-related information, the Guest is responsible. 

 

12. Self-Check-Out 

12.1 The Guest must leave the Pop on the last day of the agreed contract period. In the App and on the Website is listed at what latest time the Guest must have left the Pop. 

12.2 For the check-out, the Guest receives procedure instructions via the App or eventually via e-mail. The Guest is obliged to inform City Pop of any damage or destruction of the Inventory entrusted, before departing. The Guest must follow and respect all steps of the check-out procedure instructions. If the Guest does not receive or cannot access the check-out procedure instructions, this must be notified to City Pop. If no notification by the Guest was made, it is assumed that the Guest has received the check-out procedure instructions and that the Guest was properly informed about all mandatory steps of the check-out.  

12.3 Damage to or destruction of the Inventory, which exceeds normal wear and tear, and/or damage caused by improper use shall be charged to the Guest. The amount of the compensation payable depends on the time value of the damaged or destroyed object(s), summing up to the amount of the repair costs plus the damage management costs of City Pop. The damages will be charged to the Guest’s credit card. If a credit card charge is not possible, the Guest will owe City Pop the relevant amount which shall be paid by bank transfer. 

12.4 Guest/s must vacate the Pop completely and must take all their belongings. The Inventory taken over upon arrival remains in the Pop. The Guest/s dispose of any extraordinary rubbish independently and at their own expense.  

12.5 The final cleaning is at the expense of the Main Guest. It will be shown separately at the time of booking and the cost will be included in the total booking price. If Guest/s leave the Pop in an excessively dirty state, they will have to pay the additional extraordinary cleaning costs. 

12.6 If Guest/s rented a storage box or a parking lot, they are responsible for emptying the storage box and moving the vehicle. The disposal costs for items left in the Pop, in the storage box or in the parking spot after the check-out time has elapsed will be charged to the Main Guest.  

12.7 After check-out and returning the Pop, City Pop will carry out a control of the Pop and of the Inventory. In case that no damages/missing items are recorded, City Pop will proceed with the refund of the deposit within 30 days from the check-out day. In case of damages/missing items City Pop will retain the proportional amount of the deposit to cover the damage/missing items and/or claim further damages from the Main Guest. The Main Guest expressly agrees to this procedure. 

 

13. Booking price and payment 

13.1 Until the booking is confirmed, the price is not guaranteed and may be updated regularly. Once the booking is made, the price for that period will remain unchanged. However, the price could differ between the initial booking and any extension, as each booking or extension is based on the current price at that time. Therefore, it is highly recommended to extend the booking as soon as possible. 

13.2 The booking must be paid in advance. The Pop cannot, or can no longer be, made available for the Guest/s if the first payment or the subsequent payment(s) are not made according to the booking schedule (amount and period).  

13.3 If the Main Guest is in arrears with a payment, a default interest of 5% per annum starting from the expiry date must be paid. For each reminder, an administrative fee of Euro 50.00 will be charged. 

13.4 When booking, Guests shall pay a credit card deposit of EUR 200.00 (two hundred) (“Deposit”), which serves as collateral for purchased, unpaid services and for any damage to the Inventory, the living space or to general facilities, and may also be used to partially cover any eventual cancellation fee. The Guests shall be liable for any additional damage or damage amount in addition, if the amount of the Deposit is insufficient or a credit card charge is not possible. 

13.5 The Main Guest is obliged to take personal liability insurance for the staying period in City Pop with coverage also for Additional Guest/s. 

13.6 When paying with credit card: The entire amount for bookings with a duration from four weeks to eight weeks, the booking price, the deposit and the final cleaning cost are due immediately while booking, in order that the booking can be confirmed by City Pop. Bookings with a duration that exceed eight weeks, require a prepayment corresponding to the first eight weeks of the booking, the deposit and the final cleaning amount to be paid during the booking process. The prepayment of eight weeks refers to the payment of the first eight weeks of the stay. At the next payment date (four weeks after the check-in day), the Guest will be charged for a period of up to 4 weeks, billed and paid four weeks in advance of the start of this next prepayment period. Thereafter, the credit card will be charged every four weeks for the entire length of stay. The receiving of the prepayment mentioned before will confirm the booking and is due immediately at the moment of booking in order that the booking being confirmed.  

13.7 For selected City Pop locations, bank transfer may be available as an additional payment option in the App. If the bank transfer option is not visible in the App for a specific location, credit card payment is the only available method. When paying, where allowed, via bank transfer, the following conditions apply: for bookings lasting between four and eight weeks, the full amount, including the deposit and final cleaning, is due immediately via express bank transfer upon booking if the check-in date is within the next four weeks. If the check-in is more than four weeks away, the payment must be received by City Pop within three working days. After this period, the provisional booking will be automatically cancelled with no option for restoration. For bookings exceeding eight weeks, a prepayment covering the first eight weeks, along with the deposit and final cleaning, is required. The prepayment corresponds to the first eight weeks of the stay. The Guest will receive an invoice for the next payment (for the following four weeks) two weeks after check-in, with payment due six weeks prior to the start of the next period. The essential details regarding invoice deadlines will be provided either on the invoice or in the App. 

13.8 Guest/s are entitled to change their credit card credentials in the appropriate section of the App; Guest/s cannot delete notified and saved credit card credentials if a booking “in pending”/”in pre-stay”/”in stay” is present. Guest/s must communicate to City Pop any change of credit card credentials saved and must change the payment method in the App, as soon as Guest/s know that the notified and saved payment method is no longer valid. The communication or the change of credit card credentials must be carried out before any payment is due to guarantee the successful payment for the services offered by City Pop.  

13.9 If a credit card payment or a bank payment, where allowed, fails on the due date and the payment due is not or not fully received by City Pop, City Pop will notify the Guest with an automatic reminder, together with the granting of a 7-day grace period. After the elapse of the 7th day, without City Pop having received full payment, the booking will be automatically shortened and terminated, with the Guest’s obligation to check-out. The Main Guest understands and agrees that the accommodation contract is automatically deemed as terminated starting from the 8th day of payment default and that the Guest and any Additional Guest/s must leave the Pop, at the end of the already fully paid period, i.e. 3 weeks later, at the latest. Any administrative costs incurred due to this process will be deducted from the paid deposit, firstly, and will be owed by the Main Guest if the deposit amount does not suffice. City Pop reserves the right to claim any damages incurred by City Pop and/or other compensations owed by the Main Guest or by Additional Guest to City Pop, including the payment of the full booking price and all open fees regarding services delivered or booked, either delivered to or booked by the Main Guest or delivered to or booked by Additional Guest/s, by the Main Guest.  

13.10 The transactions made by credit card between Guest/s and City Pop are handled by an external operator, who is informed about the saved credit card credentials of Guest/s. In the City Pop systems, Credit Card data is partially encrypted and only a few numbers are visible to provide maximum security towards all Guests. 

13.11 After the first registration of the credit card credentials and authorization through the 3-D Secure process, Guest/s agree to future transactions even without 3-D Secure authorization and grant City Pop the right to process all transactions related to the booking. 

13.12 In case of payment via bank transfer, Guest/s are responsible for ensuring that the bank details registered in the App are accurate and up to date at all times. Any occurring problems due to incorrect or invalid bank details will be the responsibility of the Guest/s. 

13.13 When booking via the website, the Guest will be redirected to a secure payment gateway. Once the payment is processed, the reservation will be synced with the City Pop App for further management. 

 

14. Payment arrears 

14.1 As regards bookings that have not been started, yet, from the fourth day after the still unpaid prepayment was due, City Pop has the right to cancel the reservation for the Pop with no indemnification to the Guest owed. 

14.2 Regarding bookings that have been started, after four days, if necessary after two days, after the payment was due, or after expiry of the booked and paid duration, City Pop is entitled to enter the Pop for eviction purposes, to pack or let pack any belongings of the Main Guest and Additional Guest/s and to store them, to provide an inventory and a damage list containing also any disposal costs (summing up compensation for hours worked plus communal discharge fees) for waste and write-offs, to close, to block access to the former Guest/s and to re-allocate the Pop for bookings by new Guests, after necessary re-establishment work. City Pop may, at its own discretion, appoint an official if the circumstances warrant it. The costs of the appointed official are to be borne by the Main Guest. 

14.3 The Main Guest is obliged – in addition to the usual costs – to cover the additional costs incurred by City Pop in an unscheduled eviction. In particular, the Main Guest is obliged to pay the remaining booking costs (booking price for the remaining, contractually agreed time, at least until the possible booking of the same Pop by a new Guest, etc.). Also, the Main Guest owes to City Pop any costs incurred for the involvement of an official, the recording of the inventory of the personal belongings of the Main Guest and of any Additional Guest/s, any disposal costs and the safekeeping of the personal belongings (but only items of value) of the Main Guest and of any Additional Guest/s, will be charged to the Main Guest for full payment, plus interest of 5% per annum.  

14.4 Items of value are objects or documents that appear to be worthy of preservation according to local understanding, according to the autonomous, careful and comprehensible discretion of City Pop. 

14.5 The inventoried belongings of the Guest and any Additional Guest/s will be kept for three months. Within this period, the Main Guest can collect all these belongings, even the belongings of any Additional Guest/s. As far as a right of retention of the items is legally possible, the release will take place step by step, against payment of the default sum owed by the Main Guest. 

14.6 The Main Guest has not picked up all stored belongings within three months, City Pop is entitled to appropriate these belongings as it sees fit. Before any disposal begins, an e-mail announcing this will be sent to the Main Guest’s last known e-mail address. 

14.7 After the expiry of 10 days after having sent the disposal announcement per e-mail to the Main Guest, City Pop shall be entitled to dispose of all stored belongings, to whomsoever these may belong, at its own discretion, e.g. to sell them to any third party or to assume them to be its own property, considering the liquidation proceeds or value when calculating or amending the Main Guest’s final bill statement.  

14.8 The costs of the liquidation and/or disposal of all stored belongings must be borne by the Main Guest. City Pop is authorised to dispose of all belongings of negligible value at the Main Guest’s expense. Certificates and other ID documents of the Main Guest and/or any Additional Guest/s are kept for 10 years at the Main Guest’s expense. Afterwards City Pop will be entitled, but not obliged, to dispose of certificates and other ID documents belonging to the Main Guest and/or to any Additional Guest/s. 

 

15. Extension of the booking 

15.1 Through the “Extend your stay” function in the App, the Main Guest can extend the booking in the same Pop, under the condition that the Pop is still displayed as available in the App for the period that the Main Guest wishes to extend the stay. 

15.2 The extended period begins on the check-out date of the original booking. 

15.3 City Pop cannot guarantee the extension in the same Pop, as the availability of the same Pop depends on the point in time where the extension is asked for by the Main Guest.  

15.4 The booking can be extended for a minimum of one week starting from the check-out date of the original booking. It is hereby clearly stated that the total number of booked weeks, summing all previous bookings in the same Pop, cannot exceed 52 weeks. 

15.5 When a booking is extended to a total of 8 weeks or less, Guests must pay for the entire additionally booked period.  

15.6 The booking rates at the time of the extension request apply.   

15.7 Normally, already booked permanent, additional comforts will be automatically prolonged for the extension period, if they are still available. If, in special cases, formerly booked permanent, additional comforts are not or are not fully available during the extension period, the Guest will be notified. The non-availability of formerly booked permanent, additional comforts does not give the Guest ground to cancel the extended booking of the Pop. 

15.8 If the Guest wants to cancel any booked additional comforts for all or for part of the extended period, the cancellation terms of the booked services apply. Some additional comforts, such as cleaning services, storage and parking, usually have a minimum booking time requirement and a specific cancellation term. 

15.9 During the extension booking process the Main Guest can choose other additional comforts. These additional services have the same payment conditions as in the case of a new booking, namely the first eight weeks must be paid in advance, in case of booking a permanent additional service. 

15.10 City Pop has the right to carry out an intermediate control of the Pop before the extension period begins, even if no check-out happens.  

15.11 City Pop has the right to refuse a request for extension, if during the intermediate control City Pop assumes that the Guest/s are treating the Pop inappropriately.  

15.12 To benefit from the function “Extend your stay” the Main Guest must make sure to have installed at least version 2.0, or later, of the App. 

 

16. Guests’ liability 

16.1 Guest/s are liable for damages caused by careless, improper or contractually adverse use of the Pop, the inventory, the equipment or the generally available facilities or installations. Liability applies both to the damage to property (repair costs for correcting the defect) and to the administrative costs incurred (organisation and monitoring of the defect’s rectification), the latter at cost price. 

16.2 Guest/s are liable for all damage to the building and its fixed installations and for all damage to property of third parties, which happen in the building and are caused by Guest/s.  

16.3 The Main Guest and Additional Guest/s are liable for all the taxes imposed on them that are not included in the booking price and/or in the additional services of City Pop but depend on the registration by the Main Guest and Additional Guest/s in the community or in the country, if applicable (e.g. City Tax (“tassa di soggiorno“), etc.).  

16.4 The Main Guest is obliged to take personal liability insurance for the staying period in City Pop as specified in point 13.5. 

 

17. City Pop’s liability 

17.1 City Pop is liable, within the scope of its own services, exclusively for its own, grossly negligent behaviour. Furthermore, City Pop is not liable in cases of force majeure. 

17.2 City Pop is not liable for any problems with access to the building, in the context of the local, possibly even extreme weather conditions (snow, ice, hail, heavy rain, etc.), since the safe use at any time cannot be guaranteed, and also the individual, weather-adequate equipment of Guest/s and the degree of familiarisation of Guest/s with the local climate can vary greatly.  

17.3 City Pop insures its own liability risks to the extent required by local laws. 

17.4 City Pop strives to provide the promised services properly. No compensation is due for a temporary, minor restriction of use of the Pop, the common areas and installations, inventory and equipment, if the troubleshooting and problem solving occurs in a timely and customary manner. For heating or warm water issues, City Pop is required to resolve the issue within 72 hours or to arrange a temporary replacement after 72 hours, at the latest.  

17.5 If an included comfort, despite the problem being dealt with in a manner that conforms to local standards in terms of time and content, is unavailable for a long period, the Guest is entitled to a discount only for the period of the loss of use, within the framework of City Pop’s price calculation. Any further compensation to the Main Guest and/or to Additional Guest/s will not be owed by City Pop. 

17.6 Should a payable additional comfort be temporarily unavailable, City Pop is not liable for any loss or damages. Should an additional comfort be unavailable for a longer period, City Pop shall be liable for the price of the additional comfort already paid, but not more, unless the Guest has entered a contract with an external supplier of the additional comfort. City Pop strives to keep the additional comforts available but cannot guarantee it. The liability for additional comforts that have been agreed directly between the Main Guest and/or Additional Guest/s with an external supplier is ruled exclusively by the contract concluded. Any City Pop collection or billing services for additional comforts provided by third parties do not result in City Pop being liable for these comforts rendered or for any damages or losses caused because of the provision of such comforts by third parties. 

17.7 City Pop excludes liability for auxiliary persons to the maximum extent permitted by law. City Pop takes care of the proper selection, instruction and supervision of its staff, in line with the legal requirements. 

17.8 If not already excluded by any other provision of these T&C, City Pop shall only and at most, if even, be liable for direct damage to the Main Guest, i.e. not for indirect damages, not for further damages nor for types of damages not typical or locally in the laws at the Site of the Pop not known, such as loss of enjoyment or multiple punitive damages with penalties and all the like. Any contractual liability to Additional Guest/s is excluded, unless a booking took place directly between City Pop and Additional Guest/s, but for the content of that booking, only. In this case, liability of City Pop exists for direct damage, only, and the maximum sum of liability of City Pop for that direct damage amounts to the price of the booked service. 

17.9 These limitations of liability are subject to the mandatory statutory provisions of State substantive law, to the exclusion of the international private law and to the exclusion of state contract or any other international law. 

17.10 City Pop is not liable for loss or theft of the Main Guest’s and/or Additional Guest/s’ property, unless this loss or theft has been proven to be caused by poor service on part of City Pop. All Guests are required to keep valuables in locked cupboards, especially if not present in the Pop at the time when services are provided. All Guests make sure that high value items are adequately insured and/or sufficiently protected against access by unauthorised persons. 

17.11 Insofar as City Pop is liable, this liability is limited to the amount of maximal Euro 1.000,00 per incident.  

17.12 The measures taken to ensure the safety of persons and property are in accordance with customary local practices. There is no seamless monitoring of all generally accessible areas. 

 

18. Completeness of the booking conditions / Deviating agreements 

18.1 The content of the contract is conclusively derived from the exemplary description of all services rendered (accommodation, basic services, additional services), from the information provided in the booking request, from the booking confirmation, from these T&C as well as from the respectively mandatory applicable statutory provisions. Other provisions do not apply. In addition, there are no verbal agreements and such are not allowed.  

18.2 If the Main Guest wishes to agree on other provisions and/or otherwise to deviate from these T&C, these changes and amendments are to be agreed with City Pop specifically and expressly, in writing form.  

18.3 Guests will be notified of any changes or amendments to these T&C. Guests are responsible to review the updated T&C to ensure that they are aware of any modification. For any further clarification, Guests can contact City Pop through the Help & Support section the App. Without written objection, the Main Guest and/or Additional Guest/s are deemed to have accepted and agreed to the latest version of the T&C as binding and applicable.  

18.4 City Pop and/or the CP Tec or other staff are entitled to warn Guests, within the framework of these regulations, agreements and legal provisions, to comply with them and to issue corresponding instructions (right of instruction / house rules / code of conduct, etc.).  

18.5 For special, additional agreements between City Pop and Guests, in extraordinary cases, the requirement for at least the electronic written form applies, which must include and clearly display the express acceptance and confirmation by City Pop. Acceptance by silence by City Pop is explicitly excluded. 

 

19. Additional or missing provisions and language 

19.1 Should it become apparent during the booking period that a legally relevant issue was not, or not adequately, regulated, or if a provision originally or subsequently does not prove to be legally feasible, the filling of the gap will be done primarily in analogy to the provisions already made and the economic intent and purpose. The sense and spirit of the previous booking and the associated regulations and agreements made are to be preserved as far as possible. The highest guideline is an appropriate, substitute, universally applicable, but also fair in a concrete individual case, solution that is appropriate for the operating concept of City Pop. 

 19.2 The English version of these T&C takes precedence over translations into other languages. 

 

20. City Pop App 

20.1 City Pop operates and offers all services through the mobile App called “City Pop”. Bookings are also possible through Websites. 

20.2 Guests must carry out all necessary tasks and steps through the App, among which are: obtain more information about exemplary description and availability of the Pop, prices, characteristics of the Pop, booking of a Pop (including proper payment), booking of additional comforts (including proper payment).  

20.3 By downloading, browsing, and accessing or using the City Pop App, Guests agree and accept the Privacy Policy.  

20.4 For using the City Pop App, Guests need an Internet connection independent of the Network at the CP site. .  

20.5 Guests agree and accept that City Pop will send notifications or messages through the App regarding the bookings or booked comforts. 

20.6 City Pop is committed to solving display and operation errors and bugs as soon as they occur. However, City Pop cannot guarantee that the City Pop App will be free of errors and bugs. In case of errors and bugs, City Pop does not accept any liability for these errors and/or bugs. All errors or bugs should be reported to the Customer Care of City Pop to be solved as soon as possible.  

20.7 City Pop cannot guarantee that the operation of the City Pop App (for all the functions) will always be uninterrupted and accessible. It might happen that some functions are suspended or restricted at any time, or some messages/notifications are not transmitted as they should be however, City Pop will try to provide an uninterrupted access to all functions of the App. City Pop does not accept any liability for damages or losses caused by App malfunctions. 

20.8 City Pop cannot guarantee that the City Pop App is free from viruses or anything else that may damage or affect any technology. City Pop does not accept any liability for damages or losses caused by viruses or anything else transported via the App. 

20.9 City Pop reserves the right to suspend the use of the App if City Pop believes that a Guest or user has committed any breach of these T&C or that a Guest or user has committed any fraud against City Pop or against any third person.  

20.10 All contents of the App are protected by copyrights laws and/or other intellectual property rights, and belong exclusively to Artisa Group, of which City Pop is part of. The contents may not be copied, reproduced, distributed, sold, published, unless expressly permitted in writing by the respective right holder. 

20.11 City Pop reserves the right to change or modify at any time contents, information, functions, services, prices, pictures, etc. in the App without notice. City Pop does not assume any responsibility for errors or changes in the contents of the App. 

 

21. Applicable law 

21.1 Guests agree that bookings are purely digitally confirmed and processed. There is no requirement for a written copy and signature on the booking. The parties agree that, if the Guests or City Pop needs to be provided with a written and signed copy of this agreement for official or other, well-founded, purposes (e.g. for payment purposes), the hard copy of this agreement shall be created and provided to the requesting party. In any case, if possible and permissible, the parties will endeavour to provide legally binding evidence through the use of electronic signatures. 

21.2 The law of the country where the City Pop building operates is the applicable law that will apply to all matters involving the use of the App and all agreed contracts, if not ruled by the provisions of this T&C, already.  

21.3 Exclusive and sole place of jurisdiction are the courts of the city in which the Pop is situated. If proceedings are brought in other jurisdictions, no statement of defence will be made, and all foreign decisions will be deemed nil and void. Arbitration tribunals and other alternative litigation proceedings are expressly excluded. 

21.4 Should City Pop incur costs because of unauthorised claims by Guest/s at other places, at arbitration tribunals or other alternative litigation, Guest/s are obliged to fully pay all costs incurred in connection therewith, regardless of cost-bearing decisions in other, inadmissible proceedings. 

 

22. Updates to T&C 

City Pop reserves the right to change or modify the content of these T&C. Any new version will be available on the City Pop Website and in the mobile App and shall take legal effect from the date of such posting. Without written objection, Guests are deemed to have accepted and agreed to the latest version of the T&C, as binding and applicable. 

 

23. City Pop Housing Rules 

“City Pop Housing Rules” (“Pop-rules”) is the Code of Conduct to comply with when using a Pop and common areas. All rules are set to ensure a healthy and peaceful Guest coexistence. The Pop-rules are designed to facilitate the coexistence, to maintain a positive atmosphere and to treat the infrastructures (your Pop, everywhere around and within the building managed by City Pop) carefully and respectfully, not only for you, but for the benefit of all other Guests, also.  

Being a proper City Pop Guest means being civilized and considerate to people of different backgrounds and cultures in an atmosphere of mutual respect. 

The Pop-rules also contain all information every Guest need for upkeeping the day-to-day relations with City Pop and its service staff. The Pop-rules form an integral part of the T&C. Substantial or repeated failure to comply with the Pop-rules entitles City Pop to terminate the contract. From this point on, the word “Guest” will be substituted with “You” as we value a direct approach when talking about community living and respect for others and proper use of areas designed for you. 

By accepting the T&C, you electronically confirm this Code of Conduct at the time of booking, and you declare that you have understood and agreed to all provisions and to observe all Pop-rules, which is also in your own interest. Thank you for embracing our concept and our values, and for following the Pop-rules. 

 

23.1 Duty of care 

23.1.1 You may use carefully all installations of City Pop and leave them as you would like to find them. Please follow carefully our Pop-rules.  

23.1.2 City Pops are high-quality design products. For this reason, there is a ban on changes to the furniture and other furnishings of the Pop. Structural changes are strictly prohibited. The furniture must not be altered, or damaged with nails or otherwise. The use of the furniture and the equipment must be used as usual, resulting in normal wear and tear. Pictures, posters, etc. may be hung in the designated places if you wish to bring your personal touch. The hammering of nails in the walls etc. is not permitted. 

23.1.3 You are not allowed to remove from the apartment and/or give away any furniture, furnishings or equipment. It is also not permitted to bring and use equipment from the apartment into the general areas within the building. 

23.1.4 You may bring in your own, movable, small furniture items, which may not be permanently mounted or installed in the Pop. The small furniture brought in may not damage the existing equipment or remaining furniture. 

23.1.5 The permanent installation of satellite dishes or other technical equipment as well as the insertion of further cables is prohibited. 

23.1.6 We offer you a Pop which is fully equipped with furniture and inventory: use everything while you are at City Pop, but please, remember that inventory, furniture, upholstery, equipment and household textiles may not be removed from the Pop, not given away, not sold and not given to third parties. Their use takes place exclusively together with the Pop and/or with activities in the building (e.g. also the gym, yoga room, etc.). 

23.1.7 You should not carry out any independent repairs within the Pop, of installations, of other equipment or of furniture. You are obliged to report damages and any repairs required to the CP Tec and/or to City Pop. 

23.1.8 When using all the common areas of the City Pop building, please do it with care and clean up. Guests are obliged to leave a common area in a proper state, after use. 

23.1.9 We thank you for taking care of your Pop and all the common areas of City Pop with common sense, following all Pop-rules. 

23.2 Obligation to consider other Guests 

23.2.1 Always respect other Guests and please always remember how noise and bad smells can impact other Guest’s lives. 

23.2.2 Sound reproduction devices of any kind are to be operated in the Pop at a customary domestic noise level. Common areas may not be used for the operation of sound reproduction equipment, not for private concerts, not for other performances and not, if not privately bookable for such kind of leisure activity, for private parties with exclusive groups of persons. Multi-person singing events or band rehearsals in the Pop or in the common areas are not permitted. 

23.2.3 To respect the peace and quiet of everyone, playing music with any kind of musical instruments is not permitted. Amplifier systems for musical instruments are not allowed to be used in the Pop and in the common areas. Striking private singing is equivalent to making music with musical instruments. 

23.2.4 At City Pop, from 9pm to 8am, the legal requirement for quiet at night applies. During the night, the use of the Pop and of common areas shall be limited according to the requirements of consideration and of Police laws. Sound reproduction devices must be used only in a correspondingly quiet setting. The active playing of musical instruments is prohibited. Guests are advised that the nightly period of quiet can be enforced by the Police and that the Police can be called in by any Guest for free to enforce the night’s quiet hours period without the involvement of City Pop. 

23.2.5 You must avoid any actions that will disturb other Guests, such as slamming doors, talking out strikingly loud in common areas or in your Pop, etc. City Pop reserves the right to act if these rules are not respected.  

23.2.6 For safety reasons and out of respect for all non-smokers using a Pop, smoking or vaping in the Pop, in the common areas and on the balconies is prohibited. Barbecuing is also prohibited on the balconies or in outside areas, on the area managed by City Pop.  

23.2.7 When preparing odour-intensive meals, the Pop or the common kitchen area must be adequately ventilated each time so that the aromas do not settle in the fittings. Ventilation by opening the entrance door of the Pop must be avoided, so that the common areas are not affected by odour emissions. 

23.3 Appropriate operation of the Pop, installations, furniture and equipment 

23.3.1 All items provided are to be used according to their purpose. Damage must be prevented as far as this is within your power. 

23.3.2 Open fires, even candles, in the Pop, on balconies or in the common area are strictly prohibited.  

23.3.3 The operation of additional, private radiators of any kind is prohibited. To reduce any kind of wasted energy, windows should not be kept permanently open or tilted during the heating season.  

23.3.4 Before using electrical devices, check if they are suitable for the national voltage of 220 to 230 volts and that they have a safety seal of a globally recognised organisation (e.g. “CE”). If not, stop! Do not use them. You will be personally liable for any damages caused by disrespect of this fundamental rule and must even face criminal prosecution. 

23.3.5 You are not allowed to make any electro-technical changes to the sockets and other electrical installations. If a plug does not fit, use a mobile adapter plug that can easily be bought from an electrical goods store. You are fully liable for any damage caused by failure to comply with these provisions. 

23.3.6 Sun protection systems are not to be used in bad weather.  

23.3.7 For safety reasons and to avoid bad smells, the storage of objects, clothing, shoes, racks, waste, sports equipment, etc. in the common areas, especially in front of the Pop entrance door or in the corridors, or on the balcony is prohibited.  

23.3.8 The disposal of solids, such as leftovers, hygiene articles, etc., through the toilet or other siphons is strictly prohibited. The costs incurred by disregarding this provision resulting in the demolition or malfunction of WCs and other siphons are fully charged to you if you have caused the problem (effects are not only technically catastrophic, but also expensive to correct).  

23.3.9 The use of the lift system must be carried out according to the regulations listed in the lifts and shall not be used, at any time, to transport heavy items. Transport of large goods in the lifts is not allowed. Lifts are designated to transport people, not objects. You are liable for damages to lifts due to improper or prohibited use. The emergency call installation in the lifts may only be used in case of emergency.  

23.3.10 Any damage to Pop’s, to the common areas or to the installations, will be fully charged to you (including costs of replacement, repair, labour-hours, administration hours etc.). 

23.3.11 It’s strictly forbidden to smoke and/or vape inside the building and Pops (including cigarettes, all e-cigarettes, drugs etc.) and in outdoors areas where not explicitly allowed. Smoking on balcony is also prohibited. 

23.3.12 Specific areas of the building or Pop could be equipped with fire alarm detectors. Any costs coming from an activation of a fire alarm detector due to improper use of the indoor areas or Pop (smoke, excessive steam from the kitchen or bathroom, dust etc.) will be charged entirely to the Guest/s who caused the false alarm. 

23.4 Moisture 

23.4.1 You must follow the safeguarding rules that are to be carried out at least daily or every time, when necessary, as proper ventilation and full regeneration of the air in the Pop is essential to avoid the formation of unhealthy mould in the Pop. 

23.4.2. The residual moisture caused by the operation of wet rooms or by boiling is to be removed by intensive daily ventilation. Intensive ventilation means the complete opening of all windows (but not of the front door) for five to a maximum of 10 minutes, three times a day. 

23.4.3 You are responsible for the formation of mould in your Pop if the specified safeguard rules are not observed or if the mould is caused by careless use of the Pop. In that case you will bear the costs if damages occur and if reparation or replacements are needed. 

23.5 Waste Management 

23.5.1 Waste disposal and the proper handling of garbage bags are your responsibility.  

23.5.2 Depending on the location of City Pop, only official, paid-for garbage bags may be used: buy them in the main grocery stores of the city or in the appropriate sales centres. Only official, payable garbage bags may be deposited (if supplied) in the container systems of City Pop. If containers are not supplied by City Pop or not available at the Site, you must dispose all waste in the waste disposal facilities provided and managed by the Community where the City Pop Site is located. Illegal dumping will be penalized by the Police. 

23.5.3 There are maybe State-run, freely usable collection points for valuables such as glass, metal, waste oil, pet and other plastics, clothes, shoes etc. For more information and instructions, please visit the appropriate community websites and contribute with green and respectful behaviour for our environment and beautiful world.  

23.5.4 The garbage bins supplied in the City Pop are only meant for the waste accumulated in the specific location where the waste bin is located, and not for dumping your personal waste accumulated in your Pop.    

23.5.5 Leaving garbage bags or waste of any type within the building (floors, common areas, etc.), not properly deposited in the dedicated containers or dumped randomly external to the building (garden, entrance, etc.) is not allowed and might be subject to an administrative sanction (fine).  

23.5.6 City Pop provides a basic guideline about the waste management that applies in your City Pop building: if you need more information, it is your responsibility to get properly informed by means of publicly available information on the Web etc.   

23.6 Reporting and rectification of damages and defects 

23.6.1 If you observe defects and other damages to be remedied, you are required to report it to the Customer Care of City Pop through the Help & Support section in the App. 

23.6.2 Lighting and technical installations will be replaced by City Pop free of charge unless you are responsible for defects resulting from misuse or intentional damage.  

23.6.3 For larger repairs in the Pop, City Pop will take appropriate measures to maintain the service delivery of the booked Pop and other booked services. Minor defects and repairs, which can be corrected easily, will be corrected as fast as possible. 

23.7 Pet prohibition 

23.7.1 Keeping pets in a City Pop is prohibited. There is no entitlement to the grant of an exception. 

23.7.2 If you keep a pet contrary to the contract, which leads among other things to noise or odour nuisance for the other Guests and/or to extensive wear and tear or to damage to the Pop, this represents a fundamental breach of contract, which authorises City Pop to terminate the contract immediately. 

23.8 Security in the building 

23.8.1 The building does not have specially trained security personnel who could be contacted in case of an emergency. Therefore, the following applies: 

23.8.2 In case of criminal incidents (break-ins, threats, etc.), immediately and directly call the local Police on the emergency number. City Pop must be notified via the App or Email.  

23.8.3 In case of open fire or of unidentified smoke smelling like fire (electrical cables burning etc.), the local fire brigade must be informed immediately on the emergency number and/or the fire emergency button must be pressed. City Pop must be informed via the App or Email. Your own efforts to extinguish the fire are only to be undertaken in the event of a trivial incident where there is no security risk for any people in the building. Even in case of minor doubts, call the fire brigade. 

23.8.4 In case of medical emergencies, life-saving measures must be initiated immediately, and the local medical service must be contacted by telephone. City Pop must be informed via the App or Email. 

23.8.5 The front door is locked throughout the day so that unauthorised third parties have no access. Exceptions apply (e.g. opening times for post and parcel deliveries). Access to the building is only possible by using the badge or the App and is not monitored by City Pop personnel.  

23.8.6 The existing monitoring systems does not allow, inter alia, for data and privacy reasons, a monitoring of all areas and a permanent storage of recordings. You acknowledge and agree that the existing security systems will be operated. For more info, please read the detailed City Pop Video Surveillance Privacy Policy. 

23.8.7 In the following cases, zero tolerance applies: trade in drugs and illicit substances, arms trafficking, money laundering or counterfeiting activities, commercial activities with a sexual background. If there are any signs of these zero tolerance activities, City Pop will call the Police. Guest/s and visitors involved in such zero tolerance activities will be evicted from the building immediately. There is no claim for reimbursement by the evicted Guest/s. City Pop will issue the final bill statement as if the evicted Guest/s had voluntarily left the Pop early. The evicted Main Guest owes City Pop any remaining balance and compensation according to the final bill statement, including any costs incurred by the authorities. 

23.8.8 City Pop reserves the right to control the security system in all Pop’s in case of damage to the building (within or outside, damage to other Guest’s Pop or similar cases, etc.).  

23.9 Events organised by City Pop for the Guests 

23.9.1 City Pop organises events for all Guests. If explicitly stated, your friends and family members are also more than welcome to take part. 

23.9.2 City Pop invites you and all the members through newsletters, flyers on place or posts on social media.  

23.9.3 City Pop declines any liability (even in the case of negligence) for direct, indirect or consequential damages suffered or caused by you or by your friends/family members during an event organised by City Pop. 

23.9.4 By taking part to the events, any participant agrees to eventually be included occasionally in videos and pictures taken for marketing purposes. The Main Guest is responsible to inform Additional Guest/s and other people they may invite, respectively. The marketing material might be also uploaded to City Pop social media channels, Website, App or any other marketing material. Guests have the right to object at any time to the use of images concerning them, in this case the Guest shall contact immediately City Pop via email or via the App. 

23.10 Lost or damaged items 

23.10.1 City Pop declines all responsibility for any damaged items owned by City Pop on the City Pop Site or of your own property, in your Pop, within the building or outside the building (washed and dried clothes in the laundry room, items stocked in the storage box, parked vehicle, etc.). 

23.10.2 If the City Pop Team finds an item that is attributable to you, it will take care to return it to you and will contact you.  

23.10.3 You are liable – if necessary, through your insurance policy– for any costs arising from the loss or damage to an item owned by City Pop or to your own property.   

23.11 Updates to the Housing Rules 

City Pop reserves the right to adjust the Pop-rules, at any time. Any new version will be available on the Website and on the mobile App and shall take effect from the date of such posting.  

 

24. Express Acceptance Clause 

 

By approving the T&C, the Guests represent to have understood the obligations contained therein. The Guests specifically approve pursuant to and for the purposes of articles 1341 and 1342 of the Italian Civil Code the following clauses: 2 (“Guests“), 3 (“Visitors”), 4 (“overview of guest reporting obligations”) 5 (“fixed contract period”) 6 (“purpose”), 7 (“comforts included in the price”), 8 (“Additional comforts / payable additional services”) 10 (“booking process”) 13 (“booking price/payment”), 14 (“payment arrears”) 16 (“guest liability”), 17 (“City Pop’s liability”), and 21 (“applicable law”).  

The following terms and conditions constitute the agreement between the guest and City Pop AG (“City Pop”) and Agile Living Essen S.à r.l. (“Landlord”) (each individually or collectively referred to as the “Contractual Partner”). Guests agree to read all terms contained herein, confirm them electronically, and by doing so, declare their acceptance before entering into any contract. If you have any questions, please contact City Pop customer service.

1. City Pop

1.1. City Pop AG, Bernerstrasse Süd 169, CH-8048 Zurich, registered in the Commercial Register of the Canton of Zurich under CHE-325.832.314 (“City Pop”).
1.2. Agile Living Essen S.à.r.l., 16-18 Boulevard Royal, 2449 Luxembourg, Luxembourg, registered in the Luxembourg Trade and Companies Register (Registre de Commerce et des Sociétés) under B262465 (“Landlord”).
1.3. City Pop, in the name and on behalf of the Landlord, enters into a rental agreement between the Guest and the Landlord for an accommodation unit (“Pop”) with defined services. City Pop also offers additional services available for an extra fee. Furthermore, services from external providers are available to the Guest. (Defined services from the Landlord, City Pop, and external providers are collectively referred to as “Comfort.”)
1.4. City Pop reserves the right to assess the Guest’s creditworthiness within the ordinary scope. By submitting a booking request, the Guest provides consent for this verification. City Pop may also request the Guest to provide other proof of solvency.
1.5. Any inquiries or notifications to City Pop, especially requests for approval of additional or substitute guests, must be submitted to City Pop as early as possible. City Pop generally processes and responds to such inquiries within five business days, except in cases of evident urgency.
1.6. Communication between Guests and City Pop must be conducted through the App and must comply with the terms of these General Terms and Conditions. Exceptions are permitted via email, particularly in the case of registering substitute or additional guests, where email communication is mandatory.
1.7. Additional or substitute guests must meet the same requirements and provide the same documentation as standard guests.
1.8. City Pop and its authorized representatives have the right to enter the Pop in fulfillment of their duties, provided the Guest is present. In case of emergencies or for other justified reasons (e.g., cleaning), the Pop may also be entered in the Guest’s absence. A justified reason for accessing the Pop includes, but is not limited to, regulating the temperature or adjusting heating settings, performing repairs, reading electricity and hot water meters, or conducting viewings for subsequent rental. Unless there is imminent danger, City Pop will inform the Guest in advance via email or the App if access is required.

2. Guests

2.1. The guest is the person with whom the contractual partner concludes the agreement. Generally, only the guest is entitled to use the Pop. Depending on the size of the unit, the guest may use the Pop alone or together with additional guests (including children). Each adult and child is counted as one additional guest.
2.2. At the time of booking, the guest must provide the total number of people who will use the Pop. The guest must give truthful information about any additional guests.
2.3. The guest is obliged to complete the booking form truthfully and in full and to upload a scan or photo of a valid official identification document (passport or identity card, including any visa, if applicable). For documents not using the Latin alphabet, a translation must be attached.
2.4. The email address provided during the booking must be used for all further communication between the guest and City Pop, unless communication must take place via the app. Messages from unknown or unregistered email addresses will not be accepted. Guests must notify City Pop of any change to their email address via the app without delay.
2.5. If any personal data of the guest, additional or substitute guests, or other booking information (addresses, telephone numbers, emergency contacts, etc.) changes during the stay, the guest must notify City Pop immediately.
2.6. Providing false information during or after booking or failure to comply with the guest’s or additional/substitute guests’ duty of disclosure constitutes a breach of contract and entitles City Pop to extraordinary termination without notice.

3. Visitors

Visitors are persons who do not stay in the Pop for more than one uninterrupted day and who only occasionally spend the night there. These visitors do not need to be registered with City Pop.

4. Additional and Substitute Guests

4.1. Additional Guests

4.1.1. Additional guests are individuals added by the guest either during the booking process or during the booking period.
4.1.2. The guest is required to register an additional guest via the app in the designated section during the booking process.
4.1.3. The guest provides the email address of the additional guest. The additional guest then creates their own account by registering their personal data in the app (valid ID, current address, phone number, etc.). By doing so, they accept City Pop’s Terms & Conditions and Privacy Policy.
4.1.4. Registration of an additional guest via the app entitles that guest to digital access to the Pop booked by the guest and to the common areas of the building, starting from the check-in date or from the activation date of the additional guest (if during the stay), until the end of the stay. The guest can revoke the additional guest at any time. Revoking access also disables the additional guest’s digital access rights.
4.1.5. The additional guest accesses the City Pop app using their own login credentials and device. They receive digital access to the Pop and shared facilities, but the guest’s registered credit card is not stored by default in the additional guest’s account. To make payments (e.g., for laundry services), the additional guest must add a credit card. Additional guests cannot add or deactivate Comforts—only the main guest can do so.
4.1.6. The guest is solely responsible for adding or revoking additional guests via the app during or before the booking period. City Pop has no right to add or remove an additional guest.
4.1.7. Both the guest and the additional guest have the right to check in on the day of arrival, but only one of them can perform the check-in. Once one person has completed the check-in process, the other cannot do so. After check-in, both have access to the Pop.
4.1.8. The guest remains liable for all payments related to the booking.
4.1.9. The inclusion of additional guests requires prior approval from City Pop.
4.1.10. The guest is not permitted to charge additional guests or any other individuals staying in the Pop.
4.1.11. If a guest charges fees to additional guests for staying in the Pop, this constitutes a serious breach of contract and entitles City Pop to terminate the agreement immediately and reclaim the Pop. In such cases, the guest still owes City Pop the full fee for the entire booked period.

4.2. Substitute Guests

4.2.1. Substitute guests are individuals who temporarily take over the Pop in place of the guest.
4.2.2. Guests must notify City Pop by email at least five days in advance when arranging for a substitute guest.
4.2.3. Temporarily transferring the Pop to a substitute guest requires prior approval from City Pop.
4.2.4. Guests must disclose in their email request the amount being charged to the substitute guest.
4.2.5. The amount charged must not exceed the pro-rated booking price of the guest or the daily average based on the booked and paid stay.
4.2.6. City Pop reserves the right to have the substitute guest confirm the reported amount and may require the substitute guest to disclose the actual payment made
4.2.7. If guests demand a higher daily rate from the substitute guest than what they themselves pay to City Pop, this constitutes valid grounds for immediate extraordinary termination of the contract, including immediate eviction and repossession of the unit.

5. Bookings Made by Third Parties

If a third party makes the booking on behalf of the guest, that party shall be jointly liable with the guest as co-debtors.

6. Overview of Guest Reporting Obligations

Each guest must provide City Pop with the following documents and information, even if not expressly requested:

6.1. Name changes, newly issued ID documents, etc.
6.2. Changes in the number of residents (arrivals and departures)
6.3. Additional guests
6.4. Substitute guests
6.5. Clearly missing items at move-in such as furniture, fixtures, appliances, textiles, etc. must be reported within 24 hours after first entry. Failure to report such items shall be deemed acceptance of the Pop’s condition, making the guest liable until check-out.
6.6. Clearly visible damages to the Pop or to any items must also be reported within 24 hours of first entry. Otherwise, the Pop is deemed to be in proper condition and the guest remains liable until check-out.

7. Fixed Contract Term

7.1. A Pop is booked for a fixed term as stated in the offer, for a minimum of one (1) month and a maximum of 25 weeks, unless otherwise agreed in writing. The booking ends automatically without notice at the end of the fixed term. Automatic extension under §545 BGB is excluded.

7.2. Extension of a booking for the same unit beyond 25 weeks is not possible. If available, a different Pop may be booked.

7.3. Unless otherwise agreed, the guest must pay the full amount of the booked stay upon contract conclusion via the booking confirmation issued by City Pop.

7.4. Even if the guest does not move into the Pop, the full amount remains due.

7.5. For longer stays, installment payments may be agreed (bi-weekly, monthly, quarterly, etc.). Payment amounts and due dates are specified in the app or provided by City Pop during booking and are binding.

7.6. If the guest does not occupy the Pop, it remains available for the paid period. Afterward, it may be reassigned. Releasing the Pop does not exempt the guest from full payment of the remaining stay. Revenues from re-rental and saved costs will be deducted.

7.7. Denied entry or stay in the country does not entitle the guest to cancel without payment. The full booking amount remains due.

7.8. Special offers provided from time to time are non-refundable and non-cancellable.

7.9. Cancellation Conditions

7.9.1. City Pop has no fixed cancellation policy. All cancellations or reductions must be submitted in writing via the “Help & Support” section of the City Pop app.

7.9.2. Each cancellation request is individually reviewed by the City Pop management board, provided predefined criteria are met.

7.9.3. Requests must be submitted at least six weeks in advance.

7.9.4. A cancellation fee applies for cancellations or reductions, calculated based on the City Pop location and shown to the guest during booking.

7.9.5. Final confirmation is only granted after the request is officially approved.

7.9.6. As each case is unique, decisions and approvals are based solely on the specific circumstances.

8. Purpose

8.1. The booking applies to a Pop for a fixed number of people, which must not be exceeded, with defined Comforts.

8.2. The booking entitles the guest to use the Pop and the included Comforts.

8.3. Unilateral waiver of included Comforts does not reduce the payable fees.

8.4. The Pop may only be used for residential purposes.

8.5. Commercial activities that involve increased foot or goods traffic, including paid consulting, teaching, training, wellness services (e.g., massages, sexual services), and permanent operations with public access are not permitted.

8.6. The offering of sexual services in the Pop is strictly prohibited, regardless of compensation.

8.7. The address may not be used as a business address unless City Pop explicitly grants written approval on a case-by-case basis.

8.8. Common areas of each City Pop building can be viewed on the website or via the app. City Pop does not guarantee availability of internal common areas (e.g., they may be under maintenance or modification).

9. Comforts Included in the Rental Price

9.1. Utilities

9.1.1. Heating, electricity, hot and cold water are included in the price [as stated in the invoice as part of the operating cost flat rate], except in cases of excessive consumption.

9.1.2. Water and electricity are intended for use by the guest(s) and their companions and must not be provided to third parties outside the building.

9.1.3. Commercial use of water and electricity is prohibited.

9.2. Appliances and Facilities

9.2.1. Each unit includes Wi-Fi, a TV (with a standard selection of national channels, which may be changed unilaterally without notice), furniture including standard bedding, mattress and linens (pillows and blankets), bathroom, kitchen or kitchenette with standard equipment (dishes, cutlery, kitchen utensils), and home textiles (bath and hand towels, dishcloths, bed linen).

9.2.2. Where facilities are available to all guests, the principle of “first come, first served” applies. The right to use such facilities is non-exclusive and subject to availability.

9.2.3. Internal communal areas are reserved exclusively for guests, as well as registered additional or substitute guests. External third parties—friends or partners of guests who are not residents—are not permitted to use these facilities regularly. “Regular use” is defined as more than once per week by the same external person. Shared spaces that are openly available to third parties are excluded from this restriction.

9.2.4. Indoor communal areas (such as shared lounges, etc.) are exclusively intended for standard leisure use. Political or religious events may not be held there.

9.2.5. Voluntary exclusion or non-use of included Comforts does not entitle the guest to any reduction in price.

9.3. Wi-Fi

9.3.1. City Pop provides free Wi-Fi with internet access and unlimited data usage.

9.3.2. City Pop provides a standard service through its provider. Reliable data or guarantees regarding data transfer speeds are not possible, as these depend on external factors beyond City Pop’s control (such as public network load and internal building usage). The speeds advertised by providers represent theoretical maximum performance, not actual user experience.

9.4. HATEX

9.4.1. HATEX includes household textiles such as bed linens, dishcloths, hand and bath towels. These items remain the property of the Landlord. They must be returned in the same condition at check-out as they were provided at check-in.

9.5. COZI

9.5.1. Internal shared spaces and other COZI areas available free of charge in each City Pop building are intended for use by all guests; exclusive use by any one guest is not permitted.

9.5.2. Information about the internal common facilities available at each City Pop property and their specific usage conditions (mandatory house rules and/or brochures) can be found on the website or app.

9.5.3. The conditions and use of shared facilities at each City Pop location are described in the internal guideline “Become a Member of the City Pop Tribe.”

9.6. Mailbox

9.6.1. Each Pop has a lockable mailbox in the building’s main entrance area.

9.6.2. The nameplate on the mailbox is created exclusively by City Pop.

9.6.3. The guest is responsible for retrieving their own mail. City Pop assumes no responsibility for the delivery or monitoring of the guest’s mail.

9.6.4. After check-out, the guest is responsible for arranging any address changes. City Pop does not guarantee that mail sent to the property after the guest’s departure will be forwarded. Such mail is considered lost.

9.7. HODIN

9.7.1. HODIN refers to meal deliveries free of delivery charges from City Pop partner providers.

9.7.2. HODIN only applies when ordering from partners listed in the City Pop app. The guest pays only for the food ordered.

9.7.3. Ordering meals from non-partner vendors falls under HODEX (see 10.7).

9.8. Herr Pop

9.8.1. The person responsible on-site for building support is known as “Herr Pop” and can be contacted via the City Pop service hotline, which is posted at the entrance of each building.

9.8.2. For repair requests, questions about specific equipment or services, or other usage-related matters, if the app does not provide sufficient information or contact options, Herr Pop’s internal support service is available.

9.8.3. Herr Pop is generally available from 10:00 to 14:00. In emergencies, the City Pop service hotline can be reached via the specific building’s contact number or by contacting emergency services (ambulance, police, fire department, etc.). The response time depends on Herr Pop’s availability.

9.9. Liability Insurance

9.9.1. The contractual and/or legal recourse claims of the liability insurer against the responsible person(s) remain unaffected. Further information on the insurance terms can be…

9.9.2. Liability

The guest, their visitors, additional guests, substitute guests, or any person causing damage shall be liable for damaged or destroyed inventory items. The person responsible for the damage must bear the replacement or repair costs, including the cost of managing the repair (both internal costs of the contractual partner and external costs of the repair company). The contractual partner may, at their sole discretion and without any legal obligation, propose a flat compensation amount (e.g. retail price, goodwill value, or similar) to simplify and expedite the resolution of the claim.

9.9.3. Liability Exclusion for Unauthorized Modifications

The contractual partner ensures the operation of various installations (Internet, Smart TV, electrical/hydraulic connections, etc.), furnishings, and the Pop itself, in the condition handed over to the guest. Any modifications to the aforementioned installations not authorized or not directly executed by City Pop shall release the contractual partner from any liability for restoring them. Any interventions (internal or external to City Pop) required to fix problems caused by such modifications will be charged to the responsible person. The Pop, inventory, and installations must be used correctly and lawfully.

9.10. AROUND YOU

9.10.1. Under the “Around You” section in the app, listed partners specific to each location are displayed.

9.10.2. The services listed are provided and offered by external City Pop partners.

9.10.3. The listed partners and services may change at any time without notice.

9.10.4. Acceptable Use Policy for the City Pop Internet Connection

Guests must comply with all applicable laws and regulations when using the shared internet connection.

The following activities are strictly prohibited:

• Unauthorized access to or use of data, systems, or networks, including attempts to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without express authorization.

• Transmitting material that violates others’ intellectual property rights or privacy.

• Any activity that interferes with or disrupts the internet connection or related networks and services, including but not limited to denial-of-service attacks, virus distribution, and other malicious activities.

• Sharing the internet connection with anyone other than authorized users without prior approval from City Pop.

To ensure fair access to the shared internet connection, users must comply with the following guidelines:

• Each user is allocated a specific speed capacity of up to 100 Mbps per device.

• Activities consuming excessive bandwidth, such as large file downloads or peer-to-peer file sharing, should be limited to off-peak hours to prevent congestion and ensure fair usage for all.

• The provider reserves the right to monitor data usage and take necessary actions to prevent abuse, including throttling bandwidth or blocking access for users who repeatedly engage in prohibited activities.

Maintenance Windows

To maintain optimal performance and reliability of the shared internet connection, City Pop adheres to the following maintenance protocols. Guests may experience the following during their stay:

• Scheduled Maintenance: Regular maintenance is performed outside business hours to minimize disruption. Guests are notified at least 48 hours in advance of any scheduled maintenance affecting service availability.

• Emergency Maintenance: In case of unexpected issues or urgent security threats, City Pop may conduct emergency maintenance without prior notice. Users will be informed of the issue and estimated duration as soon as possible.

• Service Interruptions: Temporary service interruptions or performance reductions may occur during maintenance.

City Pop will strive to complete maintenance promptly and restore full service quickly.

User Support

If users experience connection issues during maintenance or need assistance, they should contact City Pop through the app. The provider will offer timely updates and support to address any concerns or issues arising from maintenance.

Infrastructure Upgrades

Occasionally, the provider may upgrade network infrastructure to improve service quality and performance. Users will be informed in advance of major upgrades and any potential impact on their internet connection.

By accepting these terms of use, users acknowledge and agree that occasional maintenance is necessary to maintain and improve the shared internet service and commit to complying with the above policies.

9.11. Service Providers

The services listed under sections 9.1–9.6 are provided by the Landlord and are included in the rental price unless another service provider is explicitly stated or the service is indicated as chargeable.

10. Additional Paid Comforts

10.1 The range of additional comforts varies depending on the location of the City Pop property. Chargeable additional comforts are provided only upon request. Some comforts may be booked for long-term use, such as SMARTCLEANING (see 10.2), EXTENSIVECLEANING (see 10.3), or OTEX (see 10.5). Orders must be placed via the app. Payment is made via the guest’s credit card at the time of order or booking. If issues arise when booking an additional comfort, please contact City Pop customer service.

10.2. SMART CLEANING

10.2.1. General cleaning is referred to as SMARTCLEANING and can be booked through the app during the reservation process and/or stay.

10.2.2. The schedule and procedure for cleaning will be communicated to the guest either on site or by customer service. If the guest does not specify a preferred day of the week, City Pop will organize the service according to a weekly plan.

10.2.3. Cleaning staff is authorized to enter the unit even in the guest’s absence.

10.2.4. To allow SMART CLEANING to be carried out effectively, surfaces must be kept mostly clear.

10.2.5. SMART CLEANING is a basic cleaning service of the unit. It includes general cleaning such as vacuuming, dusting, bathroom, toilet and floor cleaning. It does not include cleaning of excessive dirt, dishwashing, cleaning utensils, special cleaning services, or waste disposal.

10.2.6. Additional, more frequent, in-depth, or special cleaning requests (e.g., window cleaning, refrigerator cleaning) are called EXTENSIVE CLEANING and must be booked through the app or via email.

10.2.7. During the booking process, terms of service are displayed.

10.2.8. City Pop reserves the right to charge additional fees if SMART CLEANING takes significantly longer than expected due to the condition of the unit (e.g., cluttered surfaces).

10.2.9. SMART CLEANING can only be booked for the full or remaining stay duration.

10.3. EXTENSIVE CLEANING

10.3.1. Additional cleaning services booked by the guest are referred to as EXTENSIVE CLEANING and can be booked through the app.

10.3.2. The catalog of cleaning services and related prices and conditions can be requested via the app or email.

10.3.3. City Pop reserves the right to charge extra costs if the EXTENSIVE CLEANING takes more time due to the condition of the unit (e.g., cluttered surfaces).

10.3.4. EXTENSIVE CLEANING can be booked either during the reservation request or stay, and applies to the full or remaining duration.

10.4. Final Cleaning

10.4.1. Final cleaning is mandatory and charged to the guest together with the accommodation booking cost. This cost is displayed separately at the time of booking. If at check-out the unit is found in an unsatisfactory state (dirt, trash, etc.) that requires more intensive cleaning than usual, City Pop reserves the right to invoice the guest for the additional cleaning costs.

10.5. OTEX

10.5.1. OTEX refers to laundry and cleaning services for personal clothing and linens. It can be booked via the app.

10.5.2. The service catalog and related pricing/conditions can be requested through the app or via email.

10.6. OWASH

10.6.1. Self-service washing machines and dryers (OWASH) are available in the building and can be used by all guests.

10.6.2. Terms of use, pricing, payment methods, and instructions are available locally or via the app.

10.7. HODEX

10.7.1. Paid food delivery service (HODEX) can be booked via the app from non-partner vendors of City Pop. Delivery costs are borne by the guest. (For free delivery, see HODIN under section 9.)

10.8. KELIX

10.8.1. KELIX refers to storage space that can be booked via the app for the full or partial duration of the stay.

10.8.2. Booking without simultaneously booking accommodation is generally not possible.

10.8.3. KELIX must not be used for residential purposes or recreational activities (e.g., workshops, laboratories, plant cultivation, etc.).

10.9. COKI

10.9.1. Depending on the location of the City Pop, a common room known as COKI may be available, equipped with a kitchen and suitable for social meals. Parties can be booked via the app.
10.9.2. Booking a COKI is subject to availability, which cannot be guaranteed.
10.9.3. COKI includes kitchen utensils, cookware, crockery, and cutlery, all of which must be used carefully and returned in full, undamaged, and clean (see the binding brochure for details).

10.10. INWELL

10.10.1. Depending on the location of the City Pop, wellness options known as INWELL may be available. These can include a gym, solarium, sauna, massages, treatments, etc., depending on the specific facilities at the property or those of external providers.
10.10.2. Conditions of use and payment are typically device-specific and are to be paid directly to the provider.

10.11. INWO

Depending on the location of the City Pop, internal workspaces and meeting rooms (INWO) may be made available to business guests, exclusively for professional use.

10.12. Parking

Depending on the City Pop location, parking spaces may be available and can be booked via the app subject to availability.

10.12.1. Internal or external parking spaces may be bookable depending on the property.
10.12.2. Booking a parking space without a corresponding accommodation booking is generally not possible.
10.12.3. Storing personal belongings in parking spaces is prohibited. Only cars and motorcycles are allowed.
10.12.4. For specific City Pop locations, valet parking may be bookable via the app during the reservation process or the stay, and is available only for the full or remaining duration of stay.

10.13. Cancellation Policy for Additional Services

10.13.1. Additional comforts such as cleaning, storage, and parking services are subject to an eight-week cancellation period, effective from the first eligible cancellation period. For bookings shorter than eight weeks, cancellation of these services is not permitted.
10.13.2. Cancellation requests for additional services must be submitted in writing (email or via app) to City Pop customer service and are only valid once confirmed in writing by City Pop.

10.14. COKINO

Depending on the location of the City Pop, the cinema option COKINO may be available: an equipped cinema room (projector, seating, etc.) accessible to guests. Availability can be checked and booked via the app. In addition to mandatory final cleaning fees, additional charges may apply and will be communicated during the booking process.

10.15. City Pub

The guest can add this comfort during their stay. Prices are listed under the “Comfort” section in the app. The price depends on the location and the specific services offered at the City Pub of a given property. When the guest books the City Pub comfort, they are entitled to invite external friends and guests into the space. This may result in additional charges.

10.16. Service Providers

City Pop is the provider and contractual partner for comforts listed in sections 10.2 to 10.4 and 10.6.
The Landlord is the provider and contractual partner for comforts listed in 10.8, 10.11, and 10.12.
For all other comforts, City Pop acts solely as an intermediary, and the contract with the guest is concluded directly and exclusively with the respective third-party provider.

11. Booking Process

11.1 Guests who wish to stay in a City Pop property are informed about the availability of Pops through the app. If they are interested in booking, they can download the free app, select the desired accommodation, and proceed with the booking. Through the app, guests can access information about the accommodation, included comforts, additional comforts, and the terms of use. After reviewing this information and the general terms and conditions, the guest confirms the booking request by making the required payment.

11.2 After completing the booking request, including uploading a copy of a valid ID, the guest submits the request to City Pop, which confirms receipt and provides an estimated processing time. The guest will then receive a booking confirmation and app access code if the application is approved. If the booking is declined, the guest will also be notified. Potential guests have no right to know the reason for the rejection of their booking.

11.3 The contract with the guest is concluded once the booking request is accepted. After payment is made, City Pop issues a booking confirmation within the app, which the guest can download at any time. The Pop will not be made available if the initial payment is not received irrevocably and in accordance with the booking.

11.4 Payments must be made by credit card. Cash payments are not accepted.

11.6 If the credit card payment fails for any reason (issues with the payment method, technical problems, etc.), City Pop cannot guarantee the booking. In such cases, City Pop cannot reserve a Pop for the guest.

11.7 The guest is responsible for independently informing themselves about their applicable registration and residency obligations (payment of taxes, broadcasting fees, etc.) and fulfilling them completely. These obligations also apply to visitors, additional guests, and substitute guests.

11.8 Failure to comply with the mandatory registration obligations or residency requirements may result in termination of the contract by City Pop and the Landlord and may lead to legal consequences for the guest. The guest is solely responsible for any damages or consequences resulting from such failure to comply. City Pop disclaims all liability in this regard.

12. Entry and Use of the Pop

12.1. Check-in and check-out must be carried out independently via the app using the respective QR code or PIN. If the guest is unable to carry out check-in or check-out independently (due to technical problems, etc.), City Pop customer service must be contacted.

12.2. The unit (Pop) is provided fully furnished, cleaned, and equipped. Any defects, damage, or missing items must be reported by the guest via the app within 24 hours of check-in. Otherwise, the unit is deemed accepted in perfect condition.

12.3. The guest is responsible for maintaining the unit in a clean, undamaged, and proper condition. Damage caused by the guest, their visitors, or additional/substitute guests must be reported immediately to City Pop.

12.4. The guest is not permitted to carry out any structural modifications or reconfigurations of the furniture and fittings in the Pop. This includes the installation of satellite dishes, washing machines, dryers, or similar equipment.

12.5. Smoking is strictly prohibited throughout the building, including in the Pop and on balconies. Non-compliance constitutes grounds for immediate termination of the contract and may result in the charging of cleaning costs and damages.

12.6. Pets are not allowed unless explicitly agreed in writing in advance. In the event of unauthorized pet presence, City Pop may charge additional cleaning fees or terminate the agreement.

12.7. Guests must observe all house rules displayed in the building and available in the app. These include quiet hours, safety regulations, and waste disposal guidelines.

12.8. The Pop may not be used for commercial purposes unless explicitly authorized in writing. Violations may result in the termination of the contract and financial penalties.

13. SELF-SERVICE CHECK-OUT

13.1. The guest must vacate the Pop on the last day of the agreed contractual term. The app and website specify the time by which the guest must leave the accommodation.

13.2. The check-out procedure will be provided to the guest via the app or, if necessary, by email. The guest is obligated to inform City Pop of any damage, loss, or destruction of the INVENTORY entrusted to them during their stay. The guest must follow and comply with all steps of the check-out procedure. If the guest does not receive or cannot access the check-out procedure, they must notify City Pop. If no such notification is received, it will be assumed that the guest has received the check-out instructions and is aware of the mandatory check-out steps.

13.3. Any damage to or destruction of INVENTORY beyond normal wear and tear and/or damage caused by improper use will be charged to the guest. The amount to be reimbursed depends on the value of the damaged or destroyed item, based on the repair costs plus City Pop’s damage management fees. The guest’s credit card will be charged the corresponding compensation. If a credit card charge is not possible, the guest owes City Pop the amount in cash (a receipt will be provided) or via bank transfer.

13.4. The guest must completely vacate the Pop and take all personal belongings with them. The INVENTORY received upon check-in must remain in the Pop. The guest is responsible for disposing of all waste independently and at their own expense.

13.5. Final cleaning is at the guest’s expense. It is itemized separately at the time of booking, and the cost is included in the total booking price. If the guest leaves the accommodation in an excessively dirty condition, they must cover the cost of additional extraordinary cleaning.

13.6. If the guest has rented a storage box or parking space, they are responsible for emptying the storage box and removing the vehicle from the parking space. Disposal costs for any items left in the accommodation, storage box, or parking space after check-out will be charged to the guest.

13.7. After check-out and return of the Pop, City Pop will carry out an inspection of the Pop and its inventory. If no damage or missing items are recorded, City Pop will initiate the refund of the deposit within 30 days after check-out. In case of damages or missing items, City Pop will retain the proportional amount of the deposit necessary to cover such damages or losses.

14. PAYMENTS

14.4. If the guest is late with payments, they must pay default interest of 5% annually from the due date. A processing fee of EUR 20.00 is charged for each reminder.

14.5. When booking, the Main Guest pays a deposit of EUR 200.00, which serves as security for purchased but unpaid services, for any damage to the Inventory, the Pop or to common facilities, and may also be used to partially cover any eventual cancellation fee. The Guest owes City Pop any additional damage, if the amount of the deposit is insufficient or a credit card charge is not possible.

14.6. For bookings between 4 (four) and 8 (eight) weeks, the entire amount must be paid in advance during the booking process, including the deposit and the applicable final cleaning fee as detailed in the booking terms. For bookings of more than eight weeks, a prepayment corresponding to 8 (eight) weeks for the base package and any on-demand services (if booked in advance) as well as for the final cleaning is required at the time of booking. This advance payment covers the first 8 (eight) weeks of the stay. On the next payment date (4 (four) weeks after the check-in date), a period of up to 4 (four) weeks will be invoiced, and the invoice will be issued 4 (four) weeks in advance of that period. The booking is confirmed upon receipt of this prepayment.

14.7. The guest must notify City Pop of any changes to the registered payment method (e.g. expired credit card, invalid credit card) or update the payment method directly in the app as soon as they are aware the method is no longer valid. This must be done before the due date to ensure a successful payment to City Pop.

14.8. If a credit card payment fails on the due date, City Pop will send the guest an invoice. This invoice must be paid within one banking day.

14.9. The booking price may be increased due to rising energy or electricity costs. [This particularly applies if, after the booking, specific types of operating costs increase to the extent that they are no longer covered by the agreed operating cost flat rate. In such cases, the landlord is entitled to adjust the flat rate in accordance with § 560 BGB.]

15. PAYMENT DEFAULT

15.1. No later than the fourth day after the payment due date, the Pop may be reclaimed.

15.2. Starting on the fourth day after the payment is due—or in urgent cases already after two days—or upon expiration of the booked and paid rental period, City Pop is entitled to enter the accommodation for the purpose of eviction, pack the guest’s personal belongings into a KELIX, prepare an inventory and damage report including disposal costs (labor plus disposal fees) for waste and write-offs, lock the Pop, disable access, and make it available again for booking by other guests after necessary preparations. City Pop may, at its discretion and depending on circumstances, appoint a public official. The costs for the official are to be borne by the guest.

15.3. The guest is obliged—in addition to regular costs—to bear all additional expenses incurred by City Pop due to an unplanned eviction. In particular, the guest is obligated to pay for the remaining booking costs (i.e. booking price for the remainder of the contract term until the Pop is rebooked by another guest). Any additional costs arising from the involvement of an official, the inventory process, disposal, and the storage of the guest’s personal belongings (only items of value) in the KELIX or elsewhere as needed, will also be charged to the guest and are payable by them.

15.4. Valuables are defined as items or documents that, based on their appearance, local understanding, and City Pop’s autonomous, careful, and comprehensive assessment, are considered to be of value and worthy of storage.

15.5. The KELIX containing the inventoried personal belongings of the guest will be stored for three months. During this time, the guest can collect their belongings. To the extent permitted by law, the release of items is done step by step after payment of the outstanding amount by the guest.

15.6. If the guest does not collect their stored items within three months, City Pop is entitled to dispose of them at its discretion. Before disposal or liquidation, an email will be sent to the guest’s last known email address and to the emergency contact provided by the guest.

15.7. Ten days after the disposal notice is sent, City Pop is entitled to dispose of the items at its own discretion, e.g., by selling them to third parties or taking ownership itself. The liquidation proceeds or estimated value will be considered when calculating the guest’s outstanding balance.

15.8. The costs of liquidating the items are to be borne by the guest. Any remaining balance will be returned to the guest. City Pop is authorized to dispose of items of low value at the guest’s expense. Certificates and other identification documents of the guest will be stored for ten years at the guest’s expense. After that, City Pop is entitled—but not obligated—to dispose of such certificates and documents.

16. EXTENSION OF BOOKING

16.1. The guest may extend their booking in the same Pop via the “Extend Your Stay” function in the app, provided that the Pop is available in the app for the desired extension period.

16.2. The extension period begins on the check-out date of the original booking.

16.3. City Pop cannot guarantee the extension of the same unit.

16.4. The booking may be extended by a minimum of one week and up to a maximum of 25 weeks (total booking period).

16.5. Extensions of one to eight weeks must be paid for in full and in advance during the extension process.

16.6. For extensions longer than eight weeks:

16.6.1. If the extension is requested before the start of the final 4 (four) weeks of the original booking period, no additional payment is required at the time of extension. However, if the extension is requested after the start of the final 4 (four) weeks, payment is required at the time of extension. The amount due will be displayed in the City Pop app.

16.6.2. If the extension is successful and requested during the final 4 (four) weeks of the original booking, the guest must pay in advance for the first 4 (four) weeks of the extension period as well as for the final 4 (four) weeks of the new booking period.

16.8. Additional Comforts

16.8.1. Any additional comforts activated during the original booking will be automatically carried over into the extension period.

16.8.2. If the guest wishes to cancel the additional comforts for the extended period, the cancellation policies of the respective services apply.

16.8.3. During the extension process, guests may select on-demand services. The same payment conditions apply to these services as to a new booking—i.e., the first 8 (eight) weeks must be paid in advance.

16.10. City Pop reserves the right to reject an extension request if, during the interim inspection, it determines that the guest is not treating the accommodation appropriately.

16.11. To use the “Extend Your Stay” function, the guest must ensure they have at least version 2.0 of the app or a later version.

17. GUEST LIABILITY

17.1. The guest shall be liable for any damage caused by negligent, improper, or non-contractual use of the Pop, inventory, equipment, or commonly accessible facilities or installations. Liability includes both material damage (repair costs to fix the issue) and administrative costs incurred (coordination and supervision of repair), the latter being charged at cost price.

17.2. The guest is liable for material damage to the property and for damage to third-party property caused within the building.

18. LIABILITY OF CONTRACTUAL PARTNERS, LIMITATION

18.1. The contractual partner shall be liable within the scope of their services only for their own intentional or grossly negligent conduct, as well as in the event of injury to life, body, or health, or breach of essential contractual obligations. In particular, the contractual partner shall not be liable for cases of force majeure.

18.2. The contractual partners shall not be liable for access issues to the building resulting from normal local, or even extreme, weather conditions (snow, ice, hail, heavy rain, etc.).

18.3. Contractual partners shall insure their own liability risks under usual conditions.

18.4. The contractual partners endeavor to provide the agreed services properly. No compensation shall be due for temporary minor restrictions in the use of the Pop, common areas and installations, inventory, and equipment, provided that fault diagnosis and problem resolution are carried out promptly and according to generally accepted practices. In case of issues with heating or hot water, City Pop must resolve them typically within 24 hours or arrange a temporary alternative within the same period.

18.5. If a service included in the price becomes unavailable for an extended period—despite the issue being addressed in a timely and standard manner—the guest is entitled to a price reduction, within City Pop’s pricing framework, for the period of unavailability. No further compensation is due.

18.6. If a paid additional comfort is temporarily unavailable, City Pop shall not be liable. If such a comfort is unavailable for an extended period, City Pop will refund the cost of the booked and paid comfort unless the customer has entered into a contract directly with the provider. City Pop endeavors to keep additional comforts available but cannot guarantee this. Liability for comforts directly arranged between the guest and a third-party provider shall be governed solely by that provider’s terms. Any collection or invoicing services provided by City Pop for third-party comforts do not imply any responsibility by City Pop for their delivery or any damage caused by such third-party providers.

18.7. To the extent permitted by law, contractual partners exclude liability for auxiliary persons. City Pop ensures due diligence in the selection, instruction, and supervision of personnel, in compliance with legal obligations.

18.8. Under the aforementioned provisions, contractual partners are only liable for direct damages to guests. Liability for indirect or consequential damages is excluded.

18.9. Contractual partners shall not be liable for loss or theft of the guest’s property unless such loss or theft is demonstrably due to an intentional or grossly negligent breach of duty by a contractual partner. Guests must store valuables in a locked cabinet, especially when they are not present in the accommodation during service provision. The guest must ensure their valuables are sufficiently insured and/or protected against unauthorized access.

18.11. If a contractual partner is liable, such liability shall—where legally permissible—be limited to EUR 1,000.00 per individual case.

18.12. All claims by the guest against the contractual partners shall expire one year after the end of the year in which the claim arose and the guest became aware of the facts giving rise to the claim.

18.13. Security measures for persons and property are in line with standard practices and, for reasons of data protection and privacy, do not include monitoring of personal traffic within the building.

19. COMPLETENESS OF BOOKING CONDITIONS / DEVIATING AGREEMENTS

19.1. The applicable provisions of the booking are logically derived from the property description, information in the booking request, the booking confirmation, these General Terms and Conditions, and any applicable mandatory statutory provisions. No other provisions apply. There are no verbal agreements, and such are not permitted.

19.2. If the guest wishes to propose special conditions and/or deviations from these General Terms and Conditions, these must be explicitly and specifically agreed with City Pop. The guest’s own terms and conditions shall not apply.

19.3. All amendments and additions to the terms and agreements must be made at least in electronic form. An electronic written form means a printable two-way correspondence clearly reflecting the mutual intention of the guest and City Pop.

19.4. City Pop and/or Mr. Pop are entitled to instruct the guest within the scope of the rules, agreements, and statutory regulations and to issue appropriate instructions (right to instruct / house rules / code of conduct, etc.).

19.5. For special, additional agreements with the guest on a case-by-case basis, the requirement of at least electronic form applies, which must include explicit acceptance and confirmation by City Pop. Acceptance by silence is expressly excluded.

20. UNFORESEEN GAPS IN PROVISIONS AND TERMS

Should any provision of these contractual terms be or become invalid or void, the validity of the remaining provisions shall remain unaffected. In all other respects, the statutory provisions shall apply.

21. CITY POP APP

21.1. City Pop operates and provides all services through the mobile app called “City Pop.”

21.2. The guest must perform all functions via the app, including: viewing more information on the availability of Pops, pricing, accommodation features, booking an apartment (including payment), and additional comforts (including their payment).

21.3. By downloading, browsing, accessing, or using the City Pop App, a guest agrees to and accepts the Privacy Policy.

21.4. The guest requires an internet connection to use City Pop. Adequate connectivity must be provided by the guest’s telecommunications provider, as it is not guaranteed by City Pop.

21.5. The guest agrees that City Pop may send notifications or messages regarding bookings or booked comforts via the app.

21.6. City Pop commits to fixing display or functional errors as soon as notified. However, City Pop cannot guarantee that the app will be error-free. In such cases, City Pop accepts no liability. Any issues should be reported to City Pop’s customer support so they can be resolved as quickly as possible.

21.7. City Pop cannot guarantee that all app features will always be available or uninterrupted. At any time, some features may be suspended or restricted, or messages/notifications may not be transmitted as intended; however, City Pop will strive to maintain uninterrupted access.

21.8. City Pop does not guarantee that the app is free from viruses or other harmful elements that may damage or affect technology.

21.9. City Pop reserves the right to modify, add, or remove any information or functions within the app.

21.10. City Pop reserves the right to suspend use of the app if it believes that a guest or user has violated these General Terms and Conditions or has defrauded us or another person.

21.11. All app content is legally protected by copyright and is the sole property of City Pop. Content may not be copied, reproduced, distributed, sold, or published unless expressly authorized.

21.12. We reserve the right to change content, information, services, prices, photos, etc., within the app at any time without notice. City Pop assumes no responsibility for errors or changes in the app’s content.

22. APPLICABLE LAW

22.1. The guest agrees that bookings shall be confirmed and processed exclusively digitally. There is no requirement for a written or signed booking. If the guest or City Pop requires a written and signed copy for official or justified reasons (e.g., for payment purposes), such a copy will be provided by exception. Where possible or permitted, the parties shall strive to use electronic signatures as valid proof.

22.2. Applicable Law: The law of the Federal Republic of Germany shall apply.

22.3. Jurisdiction: Except for private consumers, the location of the Pop shall be the exclusive place of jurisdiction for all claims arising from or related to the respective contract, to the extent legally permissible. Arbitration tribunals and other alternative dispute resolution procedures are expressly excluded.

23. UPDATES TO OUR TERMS AND CONDITIONS

We reserve the right to amend the content of these General Terms and Conditions from time to time to ensure they remain correct and up to date. Each new version will be available on our website or mobile app and shall apply from the date of publication.

HOW TO BECOME A MEMBER OF THE CITY POP TRIBE

“How to Become a Member of the City Pop Tribe” is the internal code of conduct, containing the Pop Rules that ensure healthy and peaceful coexistence among guests. It is designed to facilitate interaction among all Tribe members, preserve City Pop’s zen atmosphere and tranquility, and teach guests how to treat infrastructure (your Pop and everything around you in the City Pop building) with care and respect—not just for yourself but for all other members who join us.

By setting out our simple yet valuable Pop Rules, we address you directly, dear member—whether you’ve already joined or are about to!

Being a true member of the City Pop Tribe means treating people from different backgrounds and cultures with civility and consideration, in an atmosphere of mutual respect: amazing things can happen when like-minded individuals come together!

“How to Become a Member of the City Pop Tribe” also contains all the information you need to manage your day-to-day relationship with City Pop and its service staff, as well as everything necessary to handle activities related to your stay.

By confirming your booking, you declare that you have electronically accepted “How to Become a Member of the City Pop Tribe”, that you have understood and agreed to all its provisions, and that you will comply with all the rules—also in your own best interest. Upon booking confirmation, “How to Become a Member of the City Pop Tribe” becomes legally binding.

Significant or repeated violations of “How to Become a Member of the City Pop Tribe” entitle City Pop to terminate the contract.